What evidence can you share that demonstrates the impact of the engagement?
Especially at the beginning stages, the work that Retrocube delivered exceeded our expectations. We’ve added more features than were on our original scope, and that led to some glitches during the middle stages of the process, but now we’re very pleased with what we have. Part of that struggle in the middle was due to our lack of clarity about what we needed.
In comparison to other apps, as far as optics go, we’re in a much better place than our competitors. The functionality is still lacking in some areas, but we’ve initiated those conversations with Retrocube. Also, the features that we do have are excellent. Most of the work that’s left is on the administrative side.
I haven’t been able to push the app to its limits yet, particularly with the database, but Retrocube has a plan to continue building out the functionality. They’re also working with a third-party team to resolve certain issues, specifically a bug that we’re dealing with where emails are being sent to spam folders. Despite this falling outside of their abilities, we’re appreciative of how much they’ve been able to accomplish.
How did Retrocube perform from a project management standpoint?
We worked together pretty closely throughout the engagement to make sure they were meeting our needs. Matty was our main point of contact, and he delegated tasks within their team. I feel like I dropped the ball with the initial scope, but once we got on the same page regarding the timeframe, they were able to address issues in a timely manner.
We faced some problems during the beta testing phase, and they were excellent about documenting and following up on each item. Matty would communicate the tasks line by line with the development team. I never received pushback—they always assured me that they could fix the issues that came up.
I also appreciated how, when I reached out via email about timeframes for resolving issues, they were quick to respond. That set them apart.
What did you find most impressive about them?
The responsiveness and the ability to address every issue are the main two. In terms of pricing, we communicated with firms that were planning to charge four or five times as much. We paid significantly less and still go the produced that we described.
Are there any areas they could improve?
The communication was always there, but the phone support could be improved. Certain items can be handled better over the phone, as opposed to multiple emails where people struggle to zero in on the problem. As far as overall support goes, though, I would still give them high marks.
From a customer perspective, especially as we neared deployment, I think we were siding too much to perfection. We could’ve released the app earlier if we hadn’t spent so much time on beta testing.
Do you have any advice for potential customers?
I’ve had people enquire about Retrocube, and I recommend them to others, but I would advise clients to give the team a clear definition of the product that they want. When it comes to the scope of the work, you need to be able to provide a detailed schedule or timeframe, even down to days and hours.