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eCommerce Email Marketing Experts

4.9
9 reviews
SILVER VERIFIED

Rejoiner gives you all the email marketing software, tools, and hands-on consulting you need to increase conversion rates and crush your revenue goals. Direct to consumer brands like Native, Hydroflask, Guthy Renker, and Titleist have generated over $225m in last-click revenue using the Rejoiner platform while relying on Rejoiner's email marketing experts for:

  • Strategy
  • Design
  • Development
  • QA
  • Testing & optimization
  • Day to day campaign execution
READ MORE...
 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2011
Show all +
Newport, RI
headquarters
  • 26 WASHINGTON SQUARE, SUITE 7
    Newport, RI 02840
    United States
    8554735646

Portfolio

Key clients: 

Guthy Renker, Hallmark, Hydroflask, Titleist, A.T. Cross, GUESS

Newsletter for H.V.M.N Image

Newsletter for H.V.M.N

HVMN needed a visual and engaging digital newsletter for customers to initiate new sales. Rejoiner created a visually striking and effective lead-conversion newsletter that resulted in stellar reviews.

Newsletter Design for Big Chill Image

Newsletter Design for Big Chill

Big Chill offers kitchen products that ooze style and sophistication. They needed a newsletter to do the same, so Rejoiner designed a newsletter that highlighted not only their products but also their unique style.

Page Design Native Cart Abandonment Image

Page Design Native Cart Abandonment

Native Deodarant needed a way to push shoppers over the edge from 'just browsing' to 'buying.' Rejoiner designed an 'abandoned cart' page that would help nudge them in the right direction using proven marketing principles.

Mally Beauty Cart Abandonment Image

Mally Beauty Cart Abandonment

Mother Dirt New Subscriber Welcome Image

Mother Dirt New Subscriber Welcome

Vidlogix Browse Abandonment Image

Vidlogix Browse Abandonment

Reviews

4.9
9 reviews
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Drip Email Marketing for Product Design Company

"They continue to grow, yet they continue to provide a super close-knit level of service."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2016 - Ongoing
Project summary: 

Initially, Rejoiner focused on email marketing strategies around cart abandonment to increase site revenue. They later expanded their role to explore post-purchase drip email campaigns for various journeys.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Adam Saraceno
CMO, Peak Design
 
Verified
The Review
Feedback summary: 

Rejoiner's emails alone accounted for $1 million–$2 million in direct sales lift in 2019, and their emails garner remarkable customer engagements. The open rate averages at about 70%. While the team could provide more strategic guidance, Rejoiner clearly invests in improving their capabilities.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CMO of Peak Design, a high-end product design company specializing in backpacks, bags, and photography gear.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

When we started, we were looking to increase website revenue through cart abandonment email marketing. As time went on, we worked with Rejoiner to greatly expand our post-purchase email strategy with a number of different campaigns and journeys.

What were your goals for this project?

Our initial goal was to increase website revenue by reaching out to website visitors who abandoned their carts. Eventually we added more goals: improve customer satisfaction, connect customers more deeply with our brand and mission, grow product reviews, and increase customer LTV.

SOLUTION

How did you select this vendor?

They reached out to us and proposed their services, and the timing happened to be right for us.

Describe the scope of their work in detail.

Rejoiner builds and maintains our post-purchase and cart abandonment email system. They also guide our email marketing strategy and offer best practices and identify growth opportunities.

What was the team composition?

We work directly with their founder, who acts as our account manager and strategist. As the years have gone by, we've also worked with a handful of their developers who help us implement new campaigns, update existing campaigns, and troubleshoot issues. We communicate through Basecamp and the entire team is extremely responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In 2019, our Rejoiner email campaigns brought in over half a million dollars in last-click website revenue. Factor in view-through revenue and general increased customer engagement, and we estimate that last year Rejoiner's campaigns were responsible for between $1-$2 million dollars in direct sales lift.

Our Rejoiner campaigns have extraordinary customer engagement...with AVERAGE open rates of around 70%. Customers respond to our post-purchase emails on a daily basis telling us how happy they are to learn more about our brand and design ethos.

While a lot of this success is attributable to our brand and products, it wouldn't be possible without Rejoiner's reliable service and strategic consulting.

How effective was the workflow between your team and theirs?

In short, very. We communicate with Rejoiner through Basecamp. Their team is exceptionally responsive to the barrage of requests we send them on an ad-hoc basis. The team has also been good to provide higher-level executive summaries and consulting when we request it.

What did you find most impressive about this company?

The degree to which their tools and capabilities have grown over the years. They continue to invest in their product and software. They continue to grow, yet they continue to provide a super close-knit level of service.

Are there any areas for improvement?

I wouldn't mind more proactive strategic guidance. They always provide great advice when we ask them to...moving forward I'd love them to proactively identify opportunities for us to improve.

5.0
Overall Score Excellent company that just continues to get better and better at what they do
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Super responsive, always on time
  • 3.5 Cost
    Value / within estimates
    There may be cheaper alternatives, but they're a great value considering how hands-on they are
  • 5.0 Quality
    Service & deliverables
    Their work is always polished and they're quick to fix bugs
  • 5.0 NPS
    Willing to refer
    I woudn't hesitate

Email Campaigns for B2B E-Commerce Platform

"I've been blown away about the level of service Rejoiner has provided."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

Rejoiner ran email marketing campaigns for a B2B e-commerce platform. The team is responsible for maintenance, testing, and the client's broadcast and newsletter program.

The Reviewer
 
51-200 Employees
 
Austin, Texas
Crystal Bobbitt
Director Of Marketing, PrintGlobe
 
Verified
The Review
Feedback summary: 

The emails ran by Rejoiner accounted for 19% of the site's total revenue last year. The team established a seamless workflow through effective communication and project management. Rejoiner is quick to respond, providing a high level of customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

PrintGlobe is a B2B e-commerce site selling over 9K promotional products. I manage the online marketing efforts & oversee agency performance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

Triggered email automations from browse & cart abandonment campaigns. Broadcast/newsletter program

What were your goals for this project?

We've struggled with email marketing inhouse for many years and understood that we were missing out on opportunities by not remarketing visitors this way. Started working with Rejoiner on Cart Abandonment & Browse Abandonment campaigns and had instant successes.

SOLUTION

How did you select this vendor?

Numerous interviews with various agencies and while they all had similar pitches, Rejoiner definitely stood out! The team @ Rejoiner really sold us on the partnership and have continued to be a valued partner.

Describe the scope of their work in detail.

  • Rejoiner emails have influenced ~19% of total site revenue over the last year
  • Rejoiner handles: Triggered email automations, maintenance, and testing, Broadcast/newsletter program, List hygiene and sender reputation quality control

What was the team composition?

Strategist/Project Manager, Lead Developer, Designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Rejoiner emails have influenced ~19% of total site revenue over the last year

How effective was the workflow between your team and theirs?

Extremely streamlined. Rejoiner utilzes Basecamp for all communication. Basecamp has been great for organizing all our conversation threads & strategies. They're extremely responsive & quick to act on our suggestions or seasonal marketing needs.

What did you find most impressive about this company?

I've been blown away about the level of service Rejoiner has provided. Hands-on team really tuned in to our business message and unique industry terminology to develop high-quality emails each & every time.

Are there any areas for improvement?

They're hitting on all points with us, I have zero complaints.

5.0
Overall Score Happy to continue partnering w/ this team
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy
  • 5.0 Cost
    Value / within estimates
    Competitively priced
  • 5.0 Quality
    Service & deliverables
    Excellent work!
  • 5.0 NPS
    Willing to refer
    Extremely likely

Email Marketing for Writing Instrument Manufacturer

"Everyone we've interacted with was incredibly knowledgeable and always willing to help."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2018 - Jan. 2019
Project summary: 

Rejoiner managed an email outreach campaign, sending between 10-20 broadcast emails each month. Their services involved email design and analytics.

The Reviewer
 
51-200 Employees
 
Providence, Rhode Island
Chris Napa
E-Commerce Experience Manager, A.T. Cross, LLC
 
Verified
The Review
Feedback summary: 

The vendor's services were integral in cleaning and optimizing stakeholders' email list. The email conversion rate rose by over 100% while the email volume decreased. Their responsiveness and strategic mindset were highlights of the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Worked as the eCommerce Experience Manager for one of the oldest pen manufacturers in the world. While in that position, I managed all aspects of the eCommerce user experience for Cross, Sheaffer, and Cross Corporate Gifts websites, including site layout and content, landing pages, promotions, QA, and managing 3rd party vendors: developers, PPC, SEO, product reviews, personalized retargeting, and email.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

Previously using Rejoiner at FootJoy, I knew they would be the right partner to get A.T. Cross' e-mail program turned around. They were utilizing an ESP that was built for banks and credit unions, not e-Commerce.

What were your goals for this project?

Our goals for this project were to grow email revenue, increase e-mail CR, and grow our email list.

SOLUTION

How did you select this vendor?

My past experience with Rejoiner made me know that they would be the right partner. With such a small eCommerce team, we always looked for cost-effective white-glove services.

I knew Rejoiner would be able to help us with all phases of email marketing: overall strategy, design, and development of emails, tracking, and more.

Describe the scope of their work in detail.

The Rejoiner team handles all things email. Across multiple locales and businesses (US D2C, EMEA D2C, and EMEA Wholesale), they helped get the A.T. Cross email program back to optimum performance.

They were scoped to deliver overall email strategy, design and code email broadcasts and automated lifecycle emails, provide list cleanings of current email subscriber lists, deploy 10-20 broadcast emails per month, provide email reporting, and set up necessary tracking.

What was the team composition?

Mike and Jeff led overall email strategy. Karina and Sascha handled any technical issues. Jeff handled all day-to-day connect across both US and EMEA. Since the team was across US and EMEA, we met bi-weekly to keep up to date on the latest status.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Firstly, the Rejoiner team helped get our subscriber list under control. A.T. Cross had over 250K subscribers on their email list, over 75% of that list was unengaged.

Next, they helped build out our lifecycle email automation: welcome series, abandon cart, and browse abandonment. Then we developed a working process to push out 10-20 broadcast emails, on a weekly basis.

While doing all of this, they helped us navigate the tricky waters of GDPR compliance and process. With all of the actions taken above, we reduced 76% of volume while increasing engagement rates, increasing attributable last-click revenue by 35.29% YOY and increasing overall the overall email conversion rate by 112% YOY (2.34% to 4.87%). 

How effective was the workflow between your team and theirs?

The workflow was great. We used Uberconfernce for our bi-weekly calls, so they could screen share if needed. Any communication outside of our meetings was handled through basecamp. Their responses were always lighting fast - it's one of their best qualities.

What did you find most impressive about this company?

The Rejoiner team understands email - from beginning to end. And they're able to help at all points, strategically, tactically, and on the operational level. Everyone we've interacted with was incredibly knowledgeable and always willing to help. They're easily my favorite vendor I've ever worked with.

Are there any areas for improvement?

In all honesty, no. The whole Rejoiner team is amazing. They always provided top-notch work. With such a small team, the help they provided was immeasurable.

5.0
Overall Score Rejoiner was invaluable to delivering our overall 2018 results.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their price is extremely fair for their support and quality.
  • 5.0 Quality
    Service & deliverables
    They always provided top-notch work. With such a small team, the help they provided was immeasurable.
  • 5.0 NPS
    Willing to refer

Email Strategy & Campaigns for Lingerie Retailer

"The team is amazing; they're experts in their fields and knowledgeable in developing innovative strategies."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Rejoiner provides ongoing email strategy for an international intimacy apparel retailer. By centralizing data sources into a single platform, they've managed to gain better insights into customer behavior.

The Reviewer
 
51-200 Employees
 
Australia
Alana Jones
Senior Brand Marketing Manager, Triumph
 
Verified
The Review
Feedback summary: 

Rejoiner's team has been key in optimizing email marketing channels. They've increased triggered automation, developed tailored strategies for customer segments, and provided copy. As a result, email has become the company's top source of last-click revenue, increasing by nearly 40%. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. As Senior Brand Marketing Manager for Triumph Australia and New Zealand, the AUNZ region we have engaged Rejoiner as partners since 2017.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

In the initial stages our Dev agency recommended the Rejoiner team and services for triggered campaigns relating to Cart Abandonment.

We engaged the team to provide the services of behavioural automations, to reduce cart abandonment and increase our interaction/touchpoints with engaged users and increase CVR.

What were your goals for this project?

Our email marketing strategy was a blanket approach to all comms, all customers. We also wanted to:

  • centralise and streamline all our customer data
  • take our email marketing to the next level with full understanding of the customer lifetime value and personalise our approach
  • increase triggered automations
  • develop strategies for our customer segmentation

For this reason we increased our working relationship in May 2019 to be the primary ESP for the brand

SOLUTION

How did you select this vendor?

After working with a number of ESP from European and local markets, we reviewed the alternative options and after recommendation, we selected Rejoiner. As a phased approach we started with behavioural automations (Cart Abandoment) first and recently engaged the team to act as full ESP.

Describe the scope of their work in detail.

Rejoiner help us to optimise our email channel. Always a strong channel for the business, we needed help to streamline of data sources from multiple touch-points into a platform that delivered the full life-cycle overview + strategic and segmented insights + creative execution and deployment.

What was the team composition?

We work directly with Mike, the Founder and Lead Strategist for Rejoiner. The Rejoiner Team specialists provide support in the relevant focus - interface, strategy, creative & copy writing areas. From our side we have Ecommerce and Digital Marketing Specialist to manage the execution of the strategies.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since partnering with Rejoiner, in early 2017. we have expanded the scope of work to encompass all email marketing, list management and strategic consulting. We have moved to the 2.0 iteration of the platform.

Some key metrics include:

  • Last-click attributable revenue from email is up ~39% overall YOY
  • Email has grown to Triumph's #1 source of last-click revenue
  • CVR% of traffic from the email channel is up by 8%

How effective was the workflow between your team and theirs?

The timeliness of the team is amazing. We connect fortnightly via a call to track objectives, review performance and plan strategies. All other comms are seamless and managed via Basecamp comms.

What did you find most impressive about this company?

The team is amazing; they're experts in their fields and knowledgeable in developing innovative strategies and implemention.

Are there any areas for improvement?

We are always learning what works for us as a business and how we can improve. There has been areas that we needed support on; what is great about the team at Rejoiner is that their support is guaranteed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Services for Biotechnology Company

"Project management from Rejoiner's side is always timely, courteous, professional and efficient."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2018 - Ongoing
Project summary: 

Rejoiner manages a segmented email campaign. They support the strategy, design, and implementation of the email campaign, and they also report on the results.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Nate Martins
Editorial & Communications Lead, H.V.M.N.
 
Verified
The Review
Feedback summary: 

Pre-sale emails resulted in hundreds of product orders. Stakeholders were pleased with the visual design of the emails and resulting engagement metrics. Rejoiner excels at responding to feedback, and their open communication style has been a highlight. They are a highly invested, creative team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Editorial and Communications Lead at H.V.M.N. We make nutritional products for the US Military, professional athletes, and everyone in between. At the company, I head all email, content and PR efforts. I'm responsible for growing and maintaining our email and content channels, while ensuring our company story is also told in the wider press.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

Email communication is vital to any successful consumer brand. We saw an opportunity and need to grow this channel, but didn't have the resources or expertise to do it in house. Creating, developing and sending email is extremely complex and time-intensive, not to mention all the analytics that need reporting for all those sense.

We wanted to create a top-notch experience for our customers via email and saw an opportunity to communicate our brand, products, and mission to customers with our email channel. We turned to Rejoiner to lead not only the technical aspects of the channel, but the strategy as well.

What were your goals for this project?

Our goals for this project were to grow the size of our email list, increase conversions, and maintain a healthy and engaged subscriber base. If accomplished, the business impact would be immense—email is unquestionably one of the most powerful ways to communicate with customers. We knew email would help us become an internationally-recognized brand.

SOLUTION

How did you select this vendor?

Our VP of Growth and Engineering spent countless hours finding the right email partner. We combed reviews. We tapped confidants. We interviewed dozens of potential partners before finally realizing Rejoiner was the perfect fit.

Deciding factors included Rejoiner's platform (easy to use, all data available in one place), the expertise of the team, and vetting current Rejoiner customers who couldn't have been happier with the service.

Describe the scope of their work in detail.

We engaged in a partnership with Rejoiner that would entail the company designing, developing, sending, and reporting on all our emails. Essentially, our entire email program runs through Rejoiner. They are responsible, obviously, for all the technical aspects of the email create but I cannot speak enough about their ability to inform our email strategy. While that wasn't illustrated explicitly in the scope of work, it's something invaluable to our email channel currently. I am the head of our email program; I develop strategy, ideate what types of emails we'll send, write those emails, report on the metrics and essentially, manage our entire email channel from the top down. Rejoiner has been instrumental in this entire process. One specific campaign that illustrates our working time together is the launch of our new products. We wanted to create a series of 12 emails that'd be sent to different segments of our list on a rotating basis. It was quite complex. Rejoiner informed our strategy on when to send these emails. Rejoiner also was quick in the development of these emails which was also complex, including different conditionals, images, and moving parts. Rejoiner worked extremely efficiently, was flexible when last minute changes needed to be executed and was reliable anytime we needed consultation on the strategy of the project. Overall, this complex project illustrates Rejoiner's capabilities both from team execution and platform standpoints.

What was the team composition?

We had complete coverage from Rejoiner's team. Mike was involved from a strategic perspective. Karina was an expert at project management and technical issues. Shannon was an extremely good designer. Between these three members of Rejoiner's team, I felt confident about the work being executed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This particular project was a pre-sale launch, resulting in several hundred orders of the products. Opens, clicks, and other important email metrics were also high, illustrating smart strategy, eye-catching design, and an engaged audience. Results exceeded expectations. Customers were excited at the opportunity to purchase products before they launched.

How effective was the workflow between your team and theirs?

Workflow between H.V.M.N. and Rejoiner has been airtight since the start of our partnership. Project management from Rejoiner's side is always timely, courteous, professional and efficient. We meet weekly, and they're always available either via Slack or through Basecamp. Feedback was always implemented quickly. We have a relationship with Rejoiner where our creative process is an open dialogue; we communicate and iterate to make the best possible projects.

What did you find most impressive about this company?

From top to bottom, Rejoiner has continued to exceed expectations. The combination of creativity, project management, and strategy has been unparalleled. Other vendors don't seem all that interested in our success as a company. They simply clock in, do the work, and clock out. Rejoiner is the complete opposite. They're invested in H.V.M.N. doing well, and the quality of their work showcases that. Rejoiner has helped our company succeed.

Are there any areas for improvement?

From a high level: no. As mentioned, all aspects of the platform have been executed at a high level. We sometimes struggle with wanting to implement more complex email designs, but I'm not sure how much of that falls upon Rejoiner.

5.0
Overall Score Rejoiner has helped our business grow and is invested in our success. The quality of their work has been instrumental in that growth.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy. They're flexible and always available.
  • 5.0 Cost
    Value / within estimates
    For the quality of the work and the comprehension of the platform, the price seems fair.
  • 5.0 Quality
    Service & deliverables
    From ideation to send, the process of developing emails has been communicative, thoughtful and attentive. This has led to excellent work.
  • 5.0 NPS
    Willing to refer
    Based on the quality of the execution and end result of the work, I'd be happy to refer Rejoiner.

Email Marketing & Strategy for Nutrition Supplement Company

"Their team is very knowledgable, creative, and lovely to work with."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2019 - Ongoing
Project summary: 

Rejoiner delivers email marketing services and strategy for a nutrition supplement company. The team provided training to help the client understand how to effectively use a new email marketing platform.

The Reviewer
 
11-50 Employees
 
Palo Alto, California
Sara Hendershot
Director of Marketing, Momentous
 
Verified
The Review
Feedback summary: 

Both the abandoned cart conversion rate and the email open rate have increased by a noteworthy amount. Proactive and accessible, Rejoiner leverages a methodical workflow to foster collaboration. Customers can expect personalized support and consistent implementation of feedback.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Marketing at a company called Momentous. We sell premium sports nutrition supplements. My role is to oversee our marketing department and strategy across content creation, social media, email, paid media, influencer marketing, and general branding.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

We hired Rejoiner to help us improve our email marketing strategy and implementation. We were previously using Mailchimp and felt we were outgrowing their capabilities.

We wanted to use the Rejoiner Team's expertise and their platform to create a more streamlined, customizable approach to our email strategy that allowed us to segment our audience and keep our customers engaged for the longterm. We needed this to be scalable and easy for our internal team to manage.

What were your goals for this project?

We wanted to tackle two categories: low-hanging fruit and more complex segmentation. We wanted to make sure we weren't losing out on converting customers who were already interested in making a purchase from us, while also targeting those who needed more touchpoints from our brand before becoming a likely customer.

SOLUTION

How did you select this vendor?

We selected Rejoiner based on the feedback we heard from other Rejoiner clients as well as great online reviews. After taking several informational and demo calls from other services, we were the most excited about Rejoiner's team, their responsiveness and hands-on approach, as well as their ability to be agile and take our feedback as they develop new iterations and advancements in their platform.

Describe the scope of their work in detail.

We initially hired Rejoiner for two month's of onboarding and transferring our existing email program over to their platform. During that time, we improved our identification process, abandoned cart strategy, post-purchase email sequence, and ongoing newsletter template.

After the 2 months of close work with the Rejoiner team, they trained our internal team on how to use the platform and build more programs ourselves (should the need arise). Since that time, we've been managing the Rejoiner platform on our own, while still being able to reach out to the Rejoiner team when anything arises that we need support on.

What was the team composition?

We worked with several team members from Rejoiner. We had direct contact with the CEO through the demo and onboarding process. We were then assigned an account manager who is always incredibly helpful, responsive, and creative in her approaches to solve problems. We also worked with two other Rejoiner team members who helped us solve more technical challenges throughout the onboarding process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Two strong results we're proud of in particular:

  • We've improved our abandoned cart conversion percentage from approximately 8%-13% while using Rejoiner
  • We have been able to increase our newsletter cadence while maintaining our open rate % (~20%) by providing beautifully crafted emails with a strong delivery strategy

How effective was the workflow between your team and theirs?

Incredibly effective. They use Basecamp as their project management tool, and I receive responses from them on my inquiries within the hour (and usually much faster). They're also always willing to hop on the phone and answer questions.

What did you find most impressive about this company?

Their team is very knowledgable, creative, and lovely to work with. I like that their team is still small enough to give you very hands on attention and take feedback to improve further iterations of the Rejoiner platform.

Are there any areas for improvement?

I'm really happy with this service.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Online Automobile Add-on Retailer

"They are the best service provider of any kind that our business has ever used."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2016 - Ongoing
Project summary: 

Rejoiner provides ongoing email marketing for an automotive accessory retailer. The team leads campaigns for each stage of the customer lifecycle. They create structure and content for each campaign.

The Reviewer
 
1-10 Employees
 
Atlanta, Georgia
CEO, Online Automobile Add-on Retailer
 
Verified
The Review
Feedback summary: 

The email pipeline has grown by 130% and turned a significant ROI. Rejoiner delivers top-notch results reliably due to their quality content, in-depth expertise, and systematic approach. The team’s ability to collaborate and test ideas based on data stands out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of an online retailer of automotive accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rejoiner?

We wanted to improve our communication with customers and maximize their value over a full lifecycle. 

SOLUTION

What was the scope of their involvement?

Rejoiner manages our email marketing and communication with clients over a full customer lifecycle. Their team first mapped the customer journey, identifying stages that customers may occupy at any given point. They then provided a fully-managed service with a platform, content, and marketing structures. Rejoiner leads ongoing campaigns for each stage so we’re always in touch with our customers. We’ve entirely outsourced that part of our business to the Rejoiner team.

What is the team composition?

Jeff (Strategist, Rejoiner) and Shannon (Lead Designer, Rejoiner) are our primary points of contact. We talk with Jeff about ongoing projects and different hypotheses we’re testing in campaigns, and Shannon is our main designer.

How did you come to work with Rejoiner?

I don’t remember how I found Rejoiner. It was either through an online search or through a recommendation from when I was taking a course on maximizing a customer’s lifecycle value. We chose their team over providers, however, because Rejoiner looked like they could handle every aspect of what we were trying to accomplish. They also had far more experience, expertise, and resources available than someone we could try to find and hire internally.

How much have you invested with them?

We’ve spent about $100,000.

What is the status of this engagement?

The collaboration started in June 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our email channel has grown by 130%, which is a considerable amount. We’re also seeing a ridiculous return on our ad spend, comparing Rejoiner’s management fee with the revenue they’ve generated. Their team touches a huge percentage of what generates revenue for us, so it’s hard to say exactly how many leads their work has converted as opposed to our work. But the ROI has been extraordinary.

How did Rejoiner perform from a project management standpoint?

It's phenomenal. We have actually adapted Rejoiner’s way of working into our business methodology. They are the best service provider of any kind that our business has ever used.

What did you find most impressive about them?

Rejoiner is process-oriented and data-driven. We have a call every two weeks to discuss the current campaigns, its performance, the data so far, and what we might do next for a new campaign or a testable idea. Jeff makes extensive call notes to share with us so that nothing falls through the cracks. Their project management skills make sure that they follow up on new ideas and have the capacity to see them through. Lastly, and most importantly, Rejoiner’s team is made up of stellar human beings in every category—from design to technical to project management.

Are there any areas they could improve?

If anything, I want Rejoiner to offer more services. That way, I can outsource more of my marketing process to their team. They’re that good.

Any advice for potential customers?

First, let Rejoiner handle as much of your processes as possible. They’re eminently capable, and I don’t believe that even a larger company with more resources can do a better job than their team. Rejoiner will improve the level of professionalism and quality of your email correspondence with your customers, whether it’s marketing-oriented or not.

Second, be open to collaboration. Our biweekly sessions with Jeff are immensely helpful for bouncing ideas back and forth. Thanks to their data, we can test new marketing ideas and see how well they work quickly, letting us maximize our results and revenue.

5.0
Overall Score I’d give them a higher rating for every category if I could.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Email Marketing for Appliance Manufacturer

"They are always a joy to work alongside."

See More

5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Sept. 2018 - Ongoing
Project summary: 

Rejoiner manages all email marketing tasks for a retro appliance manufacturer, including email design and drafting, regular broadcast strategy, and programming various action-triggered responses.

The Reviewer
 
11-50 Employees
 
Boulder, Colorado
Hillary Frei
CMO, Big Chill Appliances
 
Verified
The Review
Feedback summary: 

The project has been extremely successful so far, increasing email-attributed revenue by 80%. The Rejoiner team is creative and professional, demonstrating significant industry expertise and making the development process enjoyable for everyone.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Chief Marketing Officer for Big Chill Appliances. We are a kitchen appliance company that specializes in beautifully designed retro appliances with modern technology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

We hired Rejoiner to manage the vast majority of our email marketing channel. This includes: regular broadcast email strategy, design, and development; cart and browse abandonment emails; lead nurture and customer recapture emails; and other triggered email programs.

What were your goals for this project?

Our goal was to see positive ROI and regular, consistent improvement within the email channel.

SOLUTION

How did you select this vendor?

We considered several vendors and selected Rejoiner.

Describe the scope of their work in detail.

We hired Rejoiner to manage the vast majority of our email marketing channel. This includes: regular broadcast email strategy, design, and development; cart and browse abandonment emails; lead nurture and customer recapture emails; and other triggered email programs.

What was the team composition?

On the Rejoiner side of things, we mainly work with our Customer Success Manager, Greg Elizondo and Design Lead, Shannon Gray. There are a number of folks that work "behind-the scenes" but those two are our main points of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our email channel has grown significantly since we started working with Rejoiner. Email-attributable revenue is up approximately 80% YoY. Nearly our whole email program—including regular broadcasts and automated campaigns—is executed by Rejoiner and we receive regular program improvements and updates.

How effective was the workflow between your team and theirs?

It is excellent. I find they are the easiest of all of my agency partners to work with. They have strong project management but are able to be quick and nimble.

What did you find most impressive about this company?

The strategic approach and consistently strong creative are most impressive. They are always a joy to work alongside.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Email Nurturing & Retention for Skincare Product

"Every single person in that company is as invested in the customer's success as the owner..."

See More

4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2019 - Ongoing
Project summary: 

Rejoiner implements email marketing services, which include automated emails and newsletter campaigns. They also provide strategy and creative consulting.

The Reviewer
 
11-50 Employees
 
Cambridge, Massachusetts
Tina Adoniou
Editorial Director, Mother Dirt
 
Verified
The Review
Feedback summary: 

Revenue earned from email has increased by 36%. Rejoiner employees are personable and reliable. They are proactive communicators with a seamless workflow, and their availability has been a highlight.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Mother Dirt creates personal care products that restore and maintain the delicate balance of the skin biome. I'm the Editorial Director, focusing on email marketing, content & retention

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rejoiner?

We're a very small company and each member of the team has multiple responsibilities. Mine are: all copy writing, content strategy, email marketing, social media, and all retention efforts. We're a digital business and email is a huge part of our marketing strategy. But as someone who has to literally do all aspects of everything I own, I needed help. Rejoiner has helped me a great deal with setting up email templates for my broadcasts, and strategizing email journeys for new and existing customers, and doing the creative and coding for them as well. It's an ongoing process where now we're iterating and adding more sophisticated layers to these journeys.

What were your goals for this project?

Growth in retention and revenue.

SOLUTION

How did you select this vendor?

There's a lot of companies out there with great technological offerings, but we needed more than technology. We needed support. Rejoiner services are truly an extension of the Mother Dirt team. They are proactive, and know that if we're successful, they're successful. It's hard to find outside vendors who actually operate with the same goals and values you do. They're the only company/agency we've worked with who totally understands our brand, and nails the creative and the copy. That's HUGE.

Describe the scope of their work in detail.

Rejoiner powers our entire email channel spanning lifecycle automations (cart abandonment, browse abandonment, new subscriber activation, win back, replenishment) and newsletter campaigns. We use both their software to power all of these initiatives and we work with services to define strategy and execute on creative.

What was the team composition?

Work directly w/ Mike the Founder and have for the duration of the project. Designer + Email Developer as well

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since migrating to Rejoiner 2 last-click revenue from the email channel is up by 36%.

How effective was the workflow between your team and theirs?

Workflow is almost flawless. Their crew lives on Basecamp and is always available. If I post something there that needs immediate attention, they're such a tight-knit team that they chip in and help if the specific person I need isn't available. My needs are always taken care of, and they're very proactive. Couldn't be happier with their availability and the overall workflow.

What did you find most impressive about this company?

I get to work with designers, developers, account management, and the owner of the company. Every single person in that company is as invested in the customer's success as the owner of the company. They have all have such strong work ethics. They're an amazing team of people.

Are there any areas for improvement?

Whenever I come across something that I feel could be improved, I let them know and they actually get it on the roadmap and get it done.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    The deliver a LOT for the pricing.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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SILVER VERIFIED
Business Entity
Business Entity Name
Rejoiner, Inc.
Status
Active
Jurisdiction of Formation
Delaware
Id
5087761
Date of Formation
Dec 29, 2011
Last updated
Jul 29, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last updated
Jul 29, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
9
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
March 5, 2020