Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
In our last funding round, we were able to raise $4.5 million, bringing our total to more than $6 million. We're the only successful and consistently growing on-demand pediatric care provider in the country at the moment. We've come to grow from three visits per month to more than 360.
How did Reinvently perform from a project management standpoint?
Any development project, no matter how closely it is estimated, will go over budget. In my case, I've provided a lot of documentation, given that I'm a designer. I created a complete design, not just wireframes, for every screen and scenario that I could think of. Reinvently gave me an estimate based on that. It was very close but, as we went through the development process, we found use cases that we hadn't thought of, as well as running into bugs. There have been change requests made by our CEO and other people in the company without realizing how much that would affect development. Little things like these impact the schedule, so there have been delays and over-scopes. At the same time, the final product was able to yield a successful funding round and market expansion. It all worked out for us.
Reinvently's project manager set up a JIRA account for our project. We used it for creating tasks for each developer, assigning them and tracking bugs. Any clarifications are assigned to me. Once I deliver an answer, Reinvently will give the work to a developer.
One thing that I've enjoyed about this working process has been what Reinvently calls continuous testing. They have assigned a resource who makes continuous tests throughout the development process, tracking all bugs. Reinvently will inform us of their findings, leaving us the option to fix everything or just the critical issues, based on what time we have. Reinvently has given us ways to avoid scenarios that may cause problems. The quality assurance team has been a time saver for us.
Other development firms have delivered UI [user interface] designs that were completely off from what my requests were, as well as missing functionalities. With Reinvently, when I get a bill to test, the work will be perfect. I've rarely seen critical bugs.
What did you find most impressive about Reinvently?
I went to Ukraine earlier this month, spending a week with Reinvently. They have a tightly run ship, putting all the people that work on a certain project, in the same room. Our back-end developer and iOS developer sit at the same desk, with a divider between them. They continuously communicate with each other, instead of emailing back and forth. Whenever the iOS developer runs into trouble, he can simply get up and ask what's going on with the server, getting an answer immediately. Waiting for hours each time for a response can add up and cause a big delay in the project. This working arrangement has been very helpful.
Are there any areas Reinvently could improve?
Reinvently's price point could be improved. They're not the cheapest firm available, even though they are affordable. Reinvently's rate was lower three years ago when we started working together, likely because they were starting out. Since then, their rates have gone up. This is reasonable for their quality and experience, but my greed is making me hope to get a lower price.
I've recently worked with an Indian firm that charged $12 per hour. We reviewed their code using a third-party developer and found that it wasn't usable.