Did they handle the entire design and development? Or, were there other companies involved in that process as well?
No, they were responsible for everything: Front-end to backend. I was impressed by how well their design teams collaborated with their development teams. They seemed to communicate very effectively. Few technical issues emerged during the implementations. They were also great with the members of our team, who were responsible for communicating our needs and the framework for the final product.
How much have you invested with Reinvently?
The project cost approximately $10,000, perhaps slightly less. For what they delivered, I thought the price was more than reasonable. They were tremendously helpful in estimating the costs associated with different design and development components. My team compiled a massive list of priorities at the beginning of the project, which I essentially forwarded onto Reinvently. They immediately consulted us on the list and made it absolutely clear what could be done within our budget range. We were then able to establish a more realistic list of priorities jointly. They were fantastic about the whole billing process, very understanding.
What is the status of this engagement?
It’s probably been somewhere around two years at this point.
It’s always great to see providers looking out for their clients, rather than attempt to gouge them as much as possible.
Exactly. I appreciated that because if you were to look at some of our other projects, you’d find some cheaper solutions offered by different companies we worked with. It’s somewhat misleading, though, because while they may have cost less, they were also very cookie cutter. Instead of receiving consultations and customized service, we received the one-size-fits-all treatment. They would sit down with us and after acknowledging our price range they would present a series of templates or models and then ask us to select one. It’s the qualitative difference originating from the quantitative difference that matters the most to me. I think we got the most value for our money with Reinvently.
I actually hail from corporate America. I used to work for a multibillion-dollar gas company that invested heavily in software development. I managed the IT group for five years. I coordinated and managed some huge IT products, so I’m familiar with the whole gamut of potential issues. Over-promise, under-deliver, budgets are a joke. None of those dilemmas arose.