Responsive IT Services & IT Support in Los Angeles
Razz Pro helps small businesses in Los Angeles manage technology with responsive, reliable & consistent IT services and IT support. We are a Managed IT Services firm that provides proactive monitoring, maintenance, proper IT documentation, technology business reviews, network management, cyber security, vendor management, lifecycle management and more.
The last thing any business wants is not being able to reach their IT consultant in a time of desperation. When your business experiences an emergency rest assured that we will respond accordingly. Our clients know that they can call us for any emergencies or submit a support request for anything else. We monitor both of these means of communication regularly and set goals to exceed expectations in terms of response times.
We’re Apple experts. We have been active members of the Apple Consultants Network for over 10 years. We can help your small business setup a custom Apple Store and Apple Business Manager. With these solutions in place we have the ability to streamline new employee onboarding and provide super responsive ongoing IT support. We offer flat fee Managed IT Services with Apple products and solutions at the forefront.
Your day to day tasks don’t need to include troubleshooting computers, servers, networks or anything else related to IT and technology. Let us remove the worry, stress and anxiety that comes along with trying to deploy, maintain, troubleshoot or plan out these systems in your environment. Your time is valuable. Let us be an enabler for you and your business so you can focus on more pressing matters.
We have dozens of client success stories posted on our website, over 40 5-star reviews on the Apple Consultants Network as well as several 5-star reviews on Yelp and Google. We care about our clients and are deeply invested in the success of their businesses. They have entrusted us with a critical part of their business. We take this responsibility to heart.
"They have the best skill set and experience that bode well with their communication style and professionalism."
Jan 20, 2022
President & Publisher, Los Angeles Magazine, LLC
Shelby Russell
Publishing
Los Angeles, California
11-50 Employees
Phone Interview
Verified
A magazine publication was in the process of making improvements to their IT infrastructure, so they hired Razz Professional Services, Inc. for their managed IT solutions.
Razz Professional Services, Inc. is able to successfully bolster the company's workforce by analyzing their needs and completely upgrading their hardware. The team is highly skilled and knowledgeable, and internal stakeholders are particularly impressed with their solutions-based approach.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the president and publisher of Los Angeles Magazine.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Razz Professional Services, Inc.?
Our IT infrastructure is the foundation of our business, so we needed someone to make improvements to it.
SOLUTION
What was the scope of their involvement?
To ensure our operations are running on all cylinders and the proficiency of our team, we partnered with Razz Professional Services for their managed IT services.
They provide everything such as helpdesk support, computer onboarding, and in-house IT support.
What is the team composition?
We primarily work with two people from their team at the moment.
How did you come to work with Razz Professional Services, Inc.?
I believe I found their company on Clutch while researching for local IT providers.
What is the status of this engagement?
Our ongoing partnership started in October 2021.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Razz Professional Services has taken complete ownership of our IT-related issues, as they set up a fantastic helpdesk process for all our employees. Apart from that, they’ve analyzed and upgraded all our hardware to ensure that our team is working with the best possible computers.
They continue to help us transition into a better IT infrastructure, which I’m thankful for.
How did Razz Professional Services, Inc. perform from a project management standpoint?
They have the best skill set and experience that bode well with their communication style and professionalism.
What did you find most impressive about them?
I particularly like our working relationship, as the team is very knowledgeable, attentive, and reliable when it comes to solving our problems.
Are there any areas they could improve?
The partnership has been great so I can’t think of anything they could improve on.
Do you have any advice for potential customers?
I would advise working with Razz Professional Services because they’re very solution-oriented and they always come up with ideas to make your process more efficient.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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