Ray Business Technologies

BACKGROUND

Please describe your company and position.

I am the IT Administrator of an education company 

Describe what your company does in a single sentence.

Private, Catholic university in Cebu City, Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• to assist us on new technologies especially in the use of AI enabled solutions

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Objective: To enhance customer engagement and support efficiency by implementing a robust conversational AI service integrated into both email and web chat platforms, ensuring seamless and effective communication with customers.
Key deliverables:

• Detailed project plan and timelines.
• Requirements specification document.
• Conversational AI design documents.
• Integrated email and webchat AI system.
• Testing and QA reports.
• Training materials and sessions.
• Deployment and post-deployment support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improvement in Response Time
2. Increase in Customer Satisfaction
3. Reduction in Operational Costs
4. Enhanced Interaction Volume
5. Accuracy of AI Responses
6. User Engagement Metrics
7. Feedback and Continuous Improvement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RBT's project management was more than satisfactory. They began with a detailed kickoff meeting and created a comprehensive project plan with clear milestones. Communication was seamless, with a single project manager keeping us updated through regular reports and meetings. They gathered detailed requirements through workshops and provided a thorough specification document.

RBT's iterative design and development approach included functional prototypes for our feedback, ensuring the final product met our needs. Integration with our email and webchat platforms was smooth, and extensive testing guaranteed high-quality results. They provided comprehensive training and documentation, enabling our team to manage the system effectively.

The deployment was well-planned and executed on schedule, with prompt post-deployment support. RBT consistently delivered on time, adapted to changing requirements, and maintained a client-centric focus. Their effective planning, clear communication, and timely delivery were key to the project's success.

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Ray Business Technologies was their exceptional responsiveness and client-centric approach. Their ability to adapt to our changing requirements without missing deadlines was impressive. They maintained clear and consistent communication throughout the project, ensuring we were always informed and involved. Additionally, their thoroughness in both gathering requirements and providing training and support was remarkable. This focus on understanding our needs and empowering our team contributed significantly to the overall success of the project.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

RBT's overall performance was impressive but they could improve on the:

Detailed Documentation: The documentation provided was comprehensive, but making it even more user-friendly with more visuals, examples, and a clear index could improve accessibility and usability.

BACKGROUND

Please describe your company and position.

 I am the Head of IT of a media company 

Describe what your company does in a single sentence.

We are the first television network in Southeast Asia to broadcast in color and one of the oldest commercial television broadcasters in Asia. It has also been the leading television network in the Philippines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Centralized Client System
• Effective Campaign Management
• Enhanced Collaboration and Communication
• Scalability & Growth
• Integration with Existing Systems

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Scopr of the work

• System Design and Customization
• Integration with existing systems
• Workflow Automation
• Reporting and Analytics
• Testing 
• Technical Support

Key Deliverables 

• Data MIgration and Execution
• Training to resources
• Custom Reporting and dashboards
• Ongoing Support and enhancements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in client satisfaction scores
• ROI on marketing campaigns
• Increase in productivity
• Accuracy of Reports
• System uptime and reliability
•  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ray Business Technologies meticulous planning, clear communication, and proactive problem-solving to ensure timely delivery of project milestones and objectives.

The project team established a detailed timeline, monitoring progress closely, and promptly addressing any challenges that arise.

Ray Business Technologies responsiveness to the needs, flexibility in adapting to evolving requirements, and ongoing support post-launch are crucial for achieving success and fostering a productive client-vendor relationship.

What was your primary form of communication with Ray Business Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What's impressive about Ray Business Technologies is their proactive approach to understanding the unique needs of the media agency. They've demonstrated a deep understanding of technology in the media industry, offering tailored solutions that seamlessly integrated with existing systems.

Their responsiveness stood out, promptly addressing any issues and adapting quickly to changes throughout the project.

Moreover, their commitment to ongoing support and training ensured smooth adoption of new technology, empowering our staff to leverage the system effectively.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Offering clearer roadmaps for scalability and future enhancements of the new technolopgies would help us plan for long-term growth and evolving business needs.

BACKGROUND

Please describe your company and position.

 I am the Director of an it services company 

Describe what your company does in a single sentence.

We're an IT Services based company.  We are into the IAM / IDM / PAM Tech Stack as our Primary Skills, Java, .NET, IT Support Services or any technical stack and we have consultants who can work both on short term and long term projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Implementing Microsoft Dynamics 365 project
• Implementing PowerBI project

SOLUTION

How did you find Ray Business Technologies?

• Online Search
• Referral

Why did you select Ray Business Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

our unique needs ensured a seamless integration that has transformed our business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, our Project was successful and we are very happy to be collaborated with Raybiztech

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. Project got delayed by days from what was scoped initially then what we were expecting but the issue behind it was delay in our processes and little delay due to the project rework during some customizations which were been guided by the Raybiztech Expert team for betterment of our company business process so, we accept the delay as our own benefit. 
2. Project Management team was very well managed and they have been pushing our Client Team and our internal teams to get work done with smooth transition. 
3. Overall we are very happy with the services provided by Raybiztech Expert Team. 

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of support and professionalism they provided throughout the process was exceptional. We now have a highly efficient CRM and power platform in place thanks to Ray Business Technologies. 

Are there any areas for improvement or something Ray Business Technologies could have done differently?

I have not yet thought of any right now 

BACKGROUND

Please describe your company and position.

 I am the Founder of a business services company 

Describe what your company does in a single sentence.

Business Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire to accomplish?

• Azure Cloud Implementation
• Azure Devops
• Azure Migration

SOLUTION

How did you find ?

Referral

Why did you select over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Azure Environment Design:

• Development of a comprehensive Azure environment design based on the organization's requirements and goals.
• Selection of appropriate Azure services and resources to support the workload migration.
• Design of a scalable and resilient architecture to ensure high availability and performance.

Migration Strategy:

• Development of a detailed migration strategy outlining the approach, timeline, and sequence of migration activities.
• Identification of migration tools and methodologies to be used during the migration process.
• Planning for data migration, application migration, and network configuration changes.

Environment Setup and Configuration:

• Provisioning of Azure resources and configuration of the Azure environment according to the design specifications.
• Configuration of networking components, security policies, and access controls.
• Integration with existing systems and services to ensure seamless operation.

Data Migration:

• Assessment and preparation of data for migration, including data cleansing, transformation, and validation.
• Implementation of data migration tools and processes to transfer data to the Azure environment.
• Verification of data integrity and completeness post-migration.

Application Migration:

• Assessment and preparation of applications for migration, including compatibility testing and remediation.
• Implementation of migration tools and processes to migrate applications to Azure.
• Testing of migrated applications to ensure functionality and performance in the Azure environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scalable and Reliable cloud platform that has empowered our business to innovate and grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Appointment of a dedicated project manager to oversee the migration project and ensure timely completion.
• Regular progress updates and status reports to stakeholders, including milestones achieved, risks identified, and mitigation strategies.
• Continuous monitoring and tracking of project metrics, such as budget, timeline, and resource utilization.

What was your primary form of communication with ?

Virtual Meeting

What did you find most impressive or unique about this company?

We are impressed with the team and the processes.

Are there any areas for improvement or something {provider_name} could have done differently?

Nothing yet. We are still working with them.

BACKGROUND

Please describe your company and position.

I am the CEO of Data Xgen Technologies Pvt ltd

Describe what your company does in a single sentence.

We are into enterprise email solutions 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• IT services
• IT consulting

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project Overview

Our goal was to seamlessly integrate various systems and applications within the enterprise using Boomi. This project aims to enhance data flow, automate processes, and improve overall efficiency.

Objectives

1. System Integration:

2. Process Automation:

3. Data Synchronization:

Key Deliverables

1. Integration Architecture Design:

o High-level architecture diagram showing system connections, data flows, and endpoints.

o Detailed design for each integration process.

2. Boomi Implementation:

o Set up Boomi environment (cloud or on-premises).

o Create connectors, APIs, and integration processes.

o Configure error handling and logging.

3. Integration Flows:

4. Testing and Validation:

5. Deployment and Monitoring:

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. System Integration:

2. Process Automation:

3. Data Synchronization:

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provide good deliverables with a strong management team. They delivered on time & Budget. They were proactive to deliver the project.

What was your primary form of communication with Ray Business Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

They are communicating, time bound, never irritated, soft spoken even after office hours, and knows the job well. 

Are there any areas for improvement or something Ray Business Technologies could have done differently?

They can be bit less expensive, but nevertheless they are worthy for price. 

BACKGROUND

Please describe your company and position.

I am the Country Sales and Technical Manager of Makeen Energy

Describe what your company does in a single sentence.

We deal with LPG bottling equipment/Plant and it Operation and Mintenance 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Work with them for better solution

SOLUTION

How did you find Ray Business Technologies?

• Referral
• Clutch Site

Why did you select Ray Business Technologies over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developin AI based Vision application

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project is on time and as per the expectation 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The best part is on time progress, and timely resolution of any issues pointed out.

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team is reachable and ready to help.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Till now all working as per requirement

BACKGROUND

Please describe your company and position.

I am the Director Operations of OPK e Services Pvt Ltd

Describe what your company does in a single sentence.

We are a digital marketing company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• Develop Tools and projects to automate our processes.
• Build custom CRM to streamline our operations.

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RayBiz tech developed CRMs for for managing our leads management system. Maintaing uptime. And reducing our response on marketing leads.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All Set SLA and targets were pre defned and measured on a timely basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time with hick ups from both side when there were some changes in defined SOPs and Scope documents

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We appreciate their willingness to work and their ability to go above and beyond to support our needs.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

No that i can think of.

BACKGROUND

Please describe your company and position.

I am the CEO of Corporate Technologies

Describe what your company does in a single sentence.

Application development 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• RESOURCES
• TECH SUPPORT

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Ray Business Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ECOMM PLATFORM DESIGN N DEVELOPMENT 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FUNCTIONALITY N EXECUTION 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

AS PER Service-level agreement (SLA)

What was your primary form of communication with Ray Business Technologies?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Ray Business Technologies' work culture was impressive.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Nothing 

BACKGROUND

Please describe your company and position.

 I am the IT Manager of an education company 

Describe what your company does in a single sentence.

We are a leading technological institution with an annual intake is 900 students at the undergraduate level and 108 students at the postgraduate level. The institute has Autonomous Status till 2021-2031 A.Y. granted by UGC. It offers a four-year Bachelor of Technology, in eleven disciplines and a two-year Master of Technology, in six disciplines prescribed by JNTU. The National Board of Accreditation accredits the college and is ISO 9001:2000 certified. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ray Business Technologies to accomplish?

• All Around View of Institution
• Centralizes all Departments
• Reduce Complexities from Processes
• Unifies Data and Promotes Teamwork
• Empower Productivity with Integrations

SOLUTION

How did you find Ray Business Technologies?

Referral

Why did you select Ray Business Technologies over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ray Business Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work

• Research and evaluate ERP vendors specializing in educational institutions
• Customize the ERP system to meet the institution’s specific needs
• Plan and execute data migration from existing systems to the new ERP
• Ensure data integrity and accuracy throughout the migration process
• Integrate the ERP system with existing IT systems
• Develop training materials and conduct training sessions for administrators, faculty, and staff
• Establish a support system for addressing user queries and troubleshooting issues post-implementation.
• Regularly update and maintain the ERP system to ensure it meets evolving needs and remains secure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes include improved administrative efficiency through reduced processing times, enhanced data accuracy in student records and financial reporting, increased user satisfaction with system usability and functionality, successful integration with existing IT systems, compliance with regulatory requirements, cost savings in operational expenses, adherence to project timelines, effective training outcomes ensuring user proficiency, risk mitigation strategies, and alignment with institutional strategic goals for long-term growth and sustainability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was structured and proactive. They maintained a clear timeline and milestone-based approach, ensuring deliverables were mostly on time, with occasional adjustments to accommodate unforeseen challenges. Communication channels were effective, with regular updates and responsiveness to our needs and feedback. 
When issues arose, they were addressed promptly, and the team demonstrated flexibility in adapting to our evolving requirements throughout the project. Overall, their management approach fostered collaboration and accountability, leading to a successful implementation meeting our expectations.

What was your primary form of communication with Ray Business Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about this company was their ability to tailor the ERP solution precisely to our institution's needs. They offered proactive support, swiftly addressing challenges and maintaining open communication throughout the project. Their technical expertise and collaborative approach made them an invaluable partner in our ERP implementation.

Are there any areas for improvement or something Ray Business Technologies could have done differently?

Ray Business Technologies could improve by providing more detailed training and support documentation post-implementation to optimize our use of the ERP system.