Changing the world through great software.

At Raizlabs, a Rightpoint company, we believe in improving lives through technology and design. 

Raizlabs is a technology innovation firm that designs and develops custom apps, web platforms, and other cutting-edge software. We have earned the trust and respect of a wide range of organizations from fast-moving startups to Fortune 500 by solving their most difficult challenges. Together with our Rightpoint teammates, we are 450 employees across 10 offices.

We specialize in iOS, Android and web applications. Raizlabs prides itself in design and development of world-class applications.

We are unique in our design and development approach and this has helped us build consistent quality.

 

 

 
$50,000+
 
$150 - $199 / hr
 
250 - 999
 Founded
2003
Show all +
Boston, MA
headquarters
other locations
  • 1611 Telegraph Ave Suite 1550
    Oakland, CA 94612
    United States
  • 1216 Broadway
    New York, NY 10001
    United States
  • 1453 3rd Street Promenade Suite 310
    Santa Monica, CA 90401
    United States
  • 29 N. Upper Wacker Dr. Fourth Floor
    Chicago, IL 60606
    United States
  • 5830 Granite Parkway Suite 870
    Plano, TX 75024
    United States
  • 3507 Ringsby Court #103
    Denver, CO 80216
    United States
  • 3353 Peachtree Rd Suite M20
    Atlanta, GA 30326
    United States

Portfolio

Key clients: 

Macy's, B&H Photo, Care.com, Rue La La, Intuit, Bloomingdales, EMC, SolidWorks, MIT, RunKeeper, Intuit and others. Clients include well known Fortune 500, Global 500 and leading startups. 

Industries include:

  • Fortune 500 financial
  • Fortune 50 retailer
  • Fortune 500 storage software
  • Fortune 500 data company
  • National healthcare company
  • National entertainment company

Virgin Pulse

We worked with Virgin Pulse on their mobile fitness application. The product paired with a BTLE device and allowed users to track fitness and health progress and challenges via the application. 

Rue La La Suite of Applications

We helped launch Rue La La's mobile experience, making them the mobile commerce company of the year and helping them achieve 100s of millions in sales.  

EMC

The EMC architect application was an enterprise application that allowed employees to sketchout network diagrams and present and plan enterprise networking concepts and proposals.  The application was developed over several versions and is used by thousands of architects. 

Schneider Electric

Raizlabs worked with Shneider Electric to centralize their whitepapers into a mobile application across iPad, iPhone and Android. 

SuperPAC

The SuperPac app used audio fingerprint technology to allow voters to identify ads and display SuperPac information on how different campaigns were funded. 

Bloomingdale's

Raizlabs developed a native iPhone and Android experience for the Bloomingdales flagship store on 49th and Lex. The application displayed indoor store maps, menus and features. 

SiteSpect

We developed an A/B testing framework and SDK for sitespect allowing companies to AB test mobile, native applications. 

RunKeeper - iphone and Android apps

Designed and developed the original RunKeeper application on both iOS and Android. The app is enjoyed now by over 40Million users. 

HubSpot

We helped HubSpot take their Website Grader tool mobile. Allowing their team at the DreamForce conference to focus on what the company does best — generate leads. 

SolidWorks World

When SolidWorks needed a conference app for their national conference, they called on Raizlabs to build a killer app across iPhone, iPad and Android. 

athenahealth

Macy's

pubget

Rue La La

uTest

Reviews

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iOS Mobile App Dev for Nightlife Ratings & Reviews Platform

“Raizlabs is the most responsive company that I’ve ever had the pleasure to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - June 2018
Project summary: 

After creating design models and feature mock-ups, Raizlabs developed a beta crowdsourcing mobile app for the iOS platform.

The Reviewer
 
1-10 Employees
 
Boston, Massachusetts
Co-Founder, Outro - Going Out
 
Verified
The Review
Feedback summary: 

Users are praising the app’s gorgeous design and user-friendly navigation. Many developers settle for basic functionality, but Raizlabs develops custom apps for optimal user engagement. Their immense talent and collaborative spirit make success an inevitable result.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of OutSmart Going Out, a ratings app where users review nightlife venues for safety and overall atmosphere. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Raizlabs, a Rightpoint company?

We didn’t have enough resources to develop the app in-house, so we searched for mobile app developers in the region who could assist with the project.

SOLUTION

What was the scope of their involvement?

In the first meeting, we discussed our app concept and the scope of work required to transform our vision into a tangible product. We decided to build a beta app for iOS to gauge its success before developing the full version.

During subsequent meetings, we spent hours making design models and mapping out features we wanted to include on the app. We met with them every two weeks to review their work, and they made revisions based on our critiques; we repeated this process until development was complete.

What is the team composition?

They assigned a group of five developers to our account, including a team leader. We also have a point of contact in the finance department.

How did you come to work with Raizlabs, a Rightpoint Company?

We decided that it was important to have the development team in Boston so we would be able to be part of the bi-weekly sprints. Per the recommendation of our lawyer, we met with Raizlabs and found that their business philosophies were compatible with ours.

How much have you invested with them?

We spent $142,000 to develop the app.

What is the status of this engagement?

We’ve been working with them since March 2018. The beta app launched in June 2018, and we plan to release the full app in the fall of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone who has used the app has complimented the stunning UI and easy-to-use navigation. The app has had a few minor bugs, but Raizlabs resolved those technical issues almost immediately. 

How did Raizlabs, a Rightpoint Company perform from a project management standpoint?

Raizlabs is the most responsive company that I’ve ever had the pleasure to work with. Their open-door policy greatly contributes to the project’s collaborative experience. They always welcomed and encouraged our input, and they never hesitated to offer their suggestions. In addition to the biweekly meetings, we kept in touch daily via email.

What did you find most impressive about them?

They’re serious about their work, but they also understand the importance of a fun work environment. Their excitement to work is infectious, and they’ve maintained the same level of motivation throughout the entire project. When we go to them for advice, their whole team jumps at the chance to give their input. Raizlabs has shown us that they care about our success and that they are willing to go above and beyond to help us achieve it.

Do you have any advice for potential customers?

Our experience with developing an app was rewarding because we found a company that shared similar ideals and values.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Their outstanding work was worth the price.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to several people.

iOS and Android App Dev for Restaurant Reservations

"We were also impressed by how Raizlabs stood behind their work, continuing to work until we were satisfied." 

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug. 2017 - Apr. 2018
Project summary: 

Raizlabs transformed iOS and Android app prototypes into final products. Based on maps, they integrated features like in-app purchases, developed location integrations, and created a social network component.

The Reviewer
 
1-10 Employees
 
Bakersfield, CA
Robert Welch
Co-Founder, Spinz, LLC
 
Verified
The Review
Feedback summary: 

The iOS app was launched cleanly and performed well, but the Android app required extra work to fix crash and bug issues. Raizlabs was highly accessible and dedicated to project success. Although there were Android issues, the team addressed the problems quickly and to a satisfactory degree.

BACKGROUND

Please describe your company and your position there.

I’m a co-founder of Spinz, an app that helps restaurants fill excess capacity in a logical, profitable way.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Raizlabs, a Rightpoint company?

We already had our app prototype, but we needed the help of an experienced team to get from there to the release.

What were your goals for this project?

We wanted to test a version of the app in a local market, which would allow us to gather data on user acquisition cost and restaurant acquisition cost.

SOLUTION

How did you select this vendor?

We used Clutch to research potential app development companies, and narrowed down the list based on who we believed could deliver what we wanted. We then researched and tested the apps each developer had helped to see the quality of work. We met with three companies, and we felt like we had the best connection Raizlabs.

Describe the project in detail.

We came to Raizlabs with a map that showed all of the features we wanted to incorporate into the app. At the start of both Android and iOS development, the designer helped improve our work to meet Play and App Store standards. The core features of our app included: spinning a wheel to reveal a restaurant deal, an upgrades section where users could spend in-app coins, a friends section to add other users and share coins, a map functionality to show nearby restaurants and directions. Raizlabs did a great job of incorporating all of these features into the final product.

What was the team composition?

We worked with a project manager, lead programmer, support programmers, a client manager, and a designer on a regular basis. We also had access to other members of the Raizlabs company, including their president.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were thrilled with the final iOS project. The launch version was super clean, it was received really well by users, and it was perfect for our testing purposes. It may just be the nature of Android apps, but our experience wasn't as good as with iOS. There were crash issues and a fair number of bugs in the version we initially launched.

How effective was the workflow between your team and theirs?

It was so easy to work with their team; it really felt like an extension of our own. Prior to working with Raizlabs, we’d worked with some programmers overseas, and there is such a huge increase in workflow efficiency to have a team that’s so responsive to your requests.

What did you find most impressive about this company?

Their communication and desire to put out an awesome product really stood out to us. It was really a joy working with their team; they're great people! Everyone was always available and engaged in the success of our project. The iOS programmer really went above and beyond to deliver an app we were proud to show off to restaurants and users. We were also impressed by how Raizlabs stood behind their work, and continued working until we were satisfied.

Are there any areas for improvement?

The iOS version of the Spinz app was amazing upon the initial launch, but the Android app took some additional work after the launch, to get it where we needed it to be. I give credit to the Raizlabs team for their commitment to quickly address any issues.

5.0
Overall Score A big thanks to all of the Raizlabs team for an awesome experience!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Working with their team is awesome; it was very easy to keep on schedule with regular meetings.
  • 5.0 Cost
    Value / within estimates
    They delivered a very good product at a reasonable price. They also stayed within the quoted price for the project.
  • 4.5 Quality
    Service & deliverables
    The iOS version definitely deserves five stars, but the Android version had issues that needed to be addressed.
  • 5.0 NPS
    Willing to refer
    Even though the initial Spinz app is done, we’re still working with their team, and would definitely refer them others.

Dev of Real-Time Mobile Fundraising & Activity Tracking App

"We really admire their ability to understand the project and work together as a partner rather than a vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2017 - Mar. 2018
Project summary: 

Raizlabs currently works on the design and development of an app that will turn the tracked activity of a sport into money for funding cancer research. They’re also in charge of the backend and website.

The Reviewer
 
11-50 Employees
 
Columbus, Ohio
Wes Sims
Head of Product, Pulll (by Pelotonia)
 
Verified
The Review
Feedback summary: 

Though not yet complete, their work surpasses all expectations and project management has been seamless. It’s easy to see that the end product will be great thanks to their helpful and expert team. What’s also noteworthy is their thoroughness in documenting every conversation.

BACKGROUND

Please describe your company and your position there.

I’m the head of product—essentially the product owner—of a nonprofit, steering creative direction, app functionality, team resources, and overseeing budget and execution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Raizlabs?

We needed to build a mobile app as well as its backend.

What were your goals for this project?

We wanted to stay at or under budget, get the app delivered on time, keep it simple, and get bang for our buck.

SOLUTION

How did you select this vendor?

We started with 26 qualified mobile development firms and brought that down to six semi-finalists, then two finalists, and then made our selection. The entire process took nearly three months from introduction to selection.

Describe the project in detail.

We built a mobile activity tracking app that connects with other popular platforms, allowing users to track or import activity and then see this activity—whether in miles or minutes—and convert it into dollars that fund cancer research.

What was the team composition?

They assigned a project manager, a designer, an iOS engineer, an Android engineer, a web developer, and an account manager for our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Though we haven't launched yet, the process has been extremely smooth. The work has moved along as expected and we have all the makings of a successful launch and end product. We immediately appreciated our decision to work with Raizlabs. Everyone on their team is skilled, communicative, brings good ideas and solutions to the table, and does an excellent job.

How effective was the workflow between your team and theirs?

They’ve been extremely effective in this regard. Communication has been exceptional and they do a great job of documenting conversations and meetings, always making sure that they don’t miss a thing. Any questions or concerns are handled promptly and efficiently. It’s really a pleasure to work with them.

What did you find most impressive about this company?

We really admire their ability to understand the project and work together as a partner rather than a vendor. This was a key element in our decision to select them and it has absolutely paid off.

Are there any areas for improvement?

Not really. They might tell you they could do some things better because they're more critical of their own work than we are. However, they’ve our exceeded expectations and continue to do so.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    There may be a premium but it’s worth it. Their work doesn't have to be done twice or fixed later.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Design & Implementation for Insurance Company

"They were flexible, organized, accessible, and dedicated."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - Mar. 2018
Project summary: 

Raizlabs redesigned and rebuilt a mobile app used by millions of customers. Their goals were to create a more efficient system, improve user satisfaction, and maximize channel conversions. 

The Reviewer
 
10,001+ Employees
 
United States
Mobile Product Manager, Fortune 100 Insurance Carrier
 
Verified
The Review
Feedback summary: 

The new platform earned rave reviews during usability sessions. From the beginning, Raizlabs impressed with their deep understanding and proactive development plan. The agency combined sophisticated designs with solid technical structure to deliver an adaptive yet robust user experience.

BACKGROUND

Please describe your company and your position there.

I am a product manager for mobile applications at a Fortune 100 insurance carrier. We offer customers peace of mind through tailored insurance products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Raizlabs?

Our mobile application architecture and design were dated, so we enlisted the very talented Raizlabs to design and implement a new app from scratch for our millions of customers.

What were your goals for this project?

Our mobile application provides complex, precise financial services to hundreds of thousands of users per month. Defining these customer experiences is important, both in terms of customer satisfaction and operational efficiency. Our goal with this project was to design and build a best-in-class mobile experience for our customers, which would enable us to overcome stagnant adoption, improve customer retention, maximize conversion within our self-service channel, and deliver a quality of service that is worthy of our brand. Rather than simply redesigning our existing product, we wanted to build the platform on a modern mobile architecture. This also positioned us to independently innovate and rapidly deliver new tools and enhancements to our customers.

SOLUTION

How did you select this vendor?

We approached multiple companies, giving each an idea of our business, our customers, and our objectives for the project. Raizlabs distinguished themselves with their ability to contextualize our needs. Rather than presenting shallow, instantaneous solutions, they showed a deep understanding of the problem and a clear path to solving it.

Describe the project in detail.

The project included a full redesign of our product, both in terms of product design and visual design, as well as a complete rebuild using a modernized technical architecture.

What was the team composition?

At kickoff, we had several designers operating under the singular vision of a lead product manager, as well as a mobile application developer who managed iterative prototyping and POC development. At the culmination of the design, we cycled off designers and added additional mobile application developers for implementation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently in the final stages of development and will be delivering the app shortly, but we already see a huge lift in customer satisfaction during usability sessions. The quality of the product is incredible, and we are excited to get it out to our customers.

How effective was the workflow between your team and theirs?

Fantastic product managers, developers, and account managers. They were flexible, organized, accessible, and dedicated to delivering quality products tailored to suit your business.

What did you find most impressive about this company?

They have a rare combination of technical mastery and vision. They’re so much more than designers, more than developers, and more than the sum of their parts. Their ability to contextualize our customers, our business, and our objectives, while executing a vision tailored to our needs, was a rare and wonderful thing.

5.0
Overall Score Raizlabs delivers. From defining the vision through rolling your product out the door, you are in good hands.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Fantastic. Despite changing project needs and timelines, Raizlabs was extremely accommodating.
  • 5.0 Cost
    Value / within estimates
    Top talent and quality results.
  • 5.0 Quality
    Service & deliverables
    Holistic app development from vision to delivery.
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Global Retailer

"Raizlabs is confident and capable, and they run their projects in a fun but professional manner. "

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2014 - Aug. 2015
Project summary: 

Raizlabs developed a native iOS and Android app for large-scale retail customer use. They also assisted with finding keywords and launching both apps to the App Store and Google Play.

The Reviewer
 
10,000+ Employees
 
Seattle, Washington
Mobile Manager, Global Retailer
 
Verified
The Review
Feedback summary: 

Raizlabs’ apps provided a solid foundation allowing for very fluid and ongoing improvements, each one resulting in raised ratings. Raizlabs is transparent, and they have strong skills in both communication and project management. They always hit deadlines, and are overall a highly capable team.

BACKGROUND

Introduce your business and what you do there.

We are a large retailer. My team is responsible for the primary customer-facing mobile app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Raizlabs?

Our goal was to build and deploy two new apps, shut down the old apps and then train our internal team and bring it all in-house.

SOLUTION

What was the scope of their involvement?

Raizlabs replaced existing iOS and Android mobile apps with new ones from the ground-up. Once the initial apps were in production, service packs were added with additional enhancements. The apps are used by our retail customers to help find a nearby location, to shop online, view current deals, create a shopping list, etc. This is the primary app used by our customers. Raizlabs also helped with creating the best keywords to help our apps be easily searchable in the App Store and Google Play. They also launched our apps into both App Stores.

How did you come to work with Raizlabs?

We were looking for a partner with a solid track record for building native iOS and Android apps. We narrowed our list to four possible vendors and submitted a request for proposal from each. They were then brought onsite for presentations.

We had a panel who scored the results of the written proposals and onsite presentations. When evaluating the various vendors, we looked at cost, proven track record, company size and financials, as well as how they scored on the onsite presentation and the written proposal.

What is the status of this engagement?

The initial project was completed in five months, from April to August in 2014. Additional efforts continued for another year.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I can't really share any specific statistics or metrics but I can say that the new apps gave us a very solid foundation to grow with. Using Agile methodologies, we are able to continuously improve our apps every few weeks and watch the ratings improve with each release.

Raizlabs is able to handle the entire spectrum of mobile app development from project management, architecture, UX, development, QA and implementation.

How did Raizlabs perform from a project management standpoint?

As far as project management and communication, I would say that this is one of their strong points. We had weekly standing meetings and also frequent communication with email, phone, chat, etc. Overall, they have excellent communication skills and project management capabilities.

What did you find most impressive about Raizlabs?

Raizlabs is confident and capable, and they run their projects in a fun but professional manner. They also utilize excellent tools that provide great visibility into all of the work. We had a great feeling that they would work with us to overcome any obstacles, and in the end we were right.

Raizlabs has a great team and is able to think out of the box and come up with win-win solutions. They are fun, friendly, professional and very capable of hitting milestones and deadlines.

Are there any areas Raizlabs could improve?

No.

5.0
Overall Score We are very pleased with the results of the project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were able to meet some tough deadlines.
  • 5.0 Cost
    Value / within estimates
    The costs were spot-on with the estimates.
  • 4.5 Quality
    Service & deliverables
    As with any software project, there will be some bugs. They were able to work with us to prioritize and resolve them.
  • 5.0 NPS
    Willing to refer
    Of course.

Mobile App Dev for Real Estate Marketing Platform

"They’re not just trying to be on the cutting edge; they’re really trying to be thought leaders and pioneer value."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2015 - Oct. 2016
Project summary: 

Raizlabs created an iOS mobile app to assist realtors, building extensive features for lead management, database access, and action items. Other tasks included product strategy, launch support, and web work. 

The Reviewer
 
51-200 Employees
 
Boston, Massachusetts
Frederick Townes
Co-Founder, Placester, Inc.
 
Verified
The Review
Feedback summary: 

Throughout the development process, Raizlabs proposed innovative ways of adding value to the product to complement a growing web base. The team’s proactive scheduling, in-depth reporting, and quick incorporation of feedback guaranteed a strong partnership. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and COO of Placester, a suite of marketing tools for real estate professionals. Our focus is on helping agents grow their businesses using digital media and create better experiences for consumers on the agent’s behalf.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Raizlabs?

Timing. We had all of our technical resources focused on the web, and wanted to start working on the native mobile experiences for our tools. We knew we needed to start making investments on that side sooner rather than later in order to have something released in a timescale that was interesting. Our engagement with Raizlabs was very successful, which is why we used them for over a year. 

SOLUTION

What was the scope of their involvement?

We set out to take our vision for the mobile experience for our tools and the key activities agents need to do on the go like: search and contact leads, stay on top of action items (tasks, reminders, etc.) for their leads, and search for properties. Many of those features can be done via voice commands. There are a lot of features on the app.

They focused on iOS development for us and helped us launch in the App Store. They’ve got creative services skill sets that helped us be strategic from a project strategy perspective. it was helpful that they also provided project management skills because mobile wasn't a focus when we started. Later in our relationship, they did some web development work as well. Their capability has grown over the time I’ve known them.

There were 3–4 developers, a project manager/scrum master, a designer, and sometimes the creative director would be involved from their team. At certain points, their founder Greg was involved. Also, one of their BD/product guys was frequently involved. They brought a pretty diverse set of skills on the project.

How did you come to work with Raizlabs?

We’d heard good things in the community and reached out to them. They have events where they bring the Boston community together and talk about the latest technology trends. We had a conversation with them about their philosophies, how they work, and their track record. Seeing a lot of their past successes was encouraging. Their collaborative onboarding process was helpful in getting buy-in internally as well. We did a session for our stakeholders where we had a collaborative discussion about what we thought were the most important things for us to be doing in terms of value for the customer. From there, Raizlabs helped with execution, keeping everyone in the loop, and maintaining high engagement with our stakeholders.

What is the status of this engagement?

We started working with them in June of 2015, and the work has been completed. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The process of getting our platform ready for the app took about a year. From there, we were ready to go into the App Store, but we still had more things to do internally that further delayed the rollout. As we did that, Raizlabs found ways to add value to the app. Along the way, we found that the team was able to be creative about how to help with the various integrations we wanted to perform with our own platform or within iOS, which is critical for crafting the best user experiences. I find that the creative thinking, strategy, architecture, and a great implementation must combine in order to craft a great experience. I think that for each sprint we worked on the focus of what we were looking to achieve always involved working through that order of operations.

How did Raizlabs perform from a project management standpoint?

Until we constrained our budget, which forced them to change the team, they were not only matching expectations, they were exceeding them. As we leaned out the team and some of the onus passed to us, the dynamics changed, which was an expected outcome.

What did you find most impressive about Raizlabs?

Any great fit is always about the people and less about the company, brand, or track record. Raizlabs had an experienced team with the right skill sets who had worked together before. They had folks who spent time doing thought leadership. It’s great to be exposed to the creative value of an agency that’s working on a lot of different projects that are successful. I don’t think that every agency is taking advantage of or has access to a lot of the great projects and talent to uniquely position themselves like Raizlabs. There’s a difference between not having the capacity to do something and hiring someone versus finding an actual partner who is able to think these things through, understands the market, asks questions, gets engaged, takes ownership, and is accountable for contributing to a really good outcome. The dynamics of building teams like that precludes agencies from being very large, depending on what they’re delivering. I’ve watched Raizlabs grow and continue to offer that value, which I think is extraordinary. They’re not just trying to be on the cutting edge; they’re really trying to be thought leaders and pioneer value—not in a contrived way, but in a way that they know is going to create value. If they feel they can’t add value, they back off and start over, which is what we want.

Are there any areas Raizlabs could improve?

I think agencies across the board should make it easier for customers to see what is happening at any given moment inside the team as opposed to only on a release cycle's cadence. It would be great to have a collaboration tool where I can sit down and see what’s going on at any given time. Raizlabs does not have a lack of transparency, but we didn’t have that ad hoc engagement dynamic, which is just a personal preference of mine. Obviously, there are some tradeoffs of having an internal team, but the inverse is also true. Although discussions were always fun and collaborative, there are ways to do that collaboration without adding overhead to either side. I think that access would’ve helped us accomplish more, faster. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their scheduling is proactive. They follow a process that the client is brought into and that makes sense. It was a great experience.
  • 4.5 Cost
    Value / within estimates
    There are some things that we wanted that we weren’t set up to do, so that made it more expensive. However, I don’t think they were overpriced.
  • 5.0 Quality
    Service & deliverables
    They would provide in-depth demos, capture feedback, and iterate on that feedback without exacerbating any timelines.
  • 5.0 NPS
    Willing to refer

App Development for Large Theme Park

"Raizlabs has the expertise and can provide the timely guidance that a company truly needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
Project summary: 

Raizlabs built a new mobile app for both the Android and iOS platforms. The app was completed on schedule, and Raizlabs will likely be involved with future maintenance and updates.

The Reviewer
 
10,001 + Employees
 
USA
Director of Digital Innovation, Large Theme Park
 
Verified
The Review
Feedback summary: 

Raizlabs offered timely and knowledgeable guidance throughout the development process, ensuring a smooth and successful launch. The client felt that Raizlabs had the talent to design a truly unique app, far exceeding the typical cookie-cutter format.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

We are a large regional theme park. My team is in charge of the digital innovations for the company focusing on technical services, mobile, and developing new startup groups in the organization.

OPPORTUNITY / CHALLENGE

What was your goal for working with Raizlabs?

We worked with Raizlabs to relaunch our mobile app. We had an app in the Apple App Store for a few years. We pulled it, and we hadn't had one since. We needed a new app for both the Android and iOS platforms going forward.

SOLUTION

What was your process for selecting Raizlabs?

We did a review of about 15 companies that did work that for other theme parks or similar as well as just good mobile app development work. The list was narrowed down to three. We brought each of those companies to meet the majority of our senior leadership team and they each presented. Raizlabs showed they could do the job the best. We found them through a podcast that they had an ad play looking to hire new talent. The podcast I was listening to happened to be a very mobile centric development podcast with highly respected people. 

When I looked into Raizlabs, they had clear talent that was different from other large mobile shops. They had more of an artisan approach to mobile development as opposed to the big-factory cookie-cutter style. 

When was the work completed? Can you give a sense of the size of the initiative?

The app was completed, but it's never really completed. We are doing work here and there. The project in total was $200,000-plus.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

We're looking at downloads and ticket purchases and specific analytics like which sections are being utilized as well as surveys. We're doing surveys of guests who actually make a purchase online. They're randomly selected by email to download the app and review it. For the most part, we're looking at comments and not so much adoption right now because we're not promoting it heavily. The long-term success measure will be in terms of revenue generation through that particular channel. We know that traffic will come to mobile. We don't know if it will be mobile Web or mobile app.

What differentiates Raizlabs from other partners?

Raizlabs has the expertise and can provide the timely guidance that a company truly needs to have as they start building an app. They know where all the pitfalls are as you go through the process. They pull out and help you understand what's expected from the company's perspective that is looking to have the app developed. To give them the guidance for where they need to be in terms of making sure their backend API [application programming interface] is up to speed and making sure all the foundational elements are in place before they begin their work. Raizlabs are craftsmen. They have extremely good talent that can do great design. They also have amazing developers who have implemented multiple ways of just doing solid coding. They also know how to branch out and do something a little special – give each project some uniqueness that you do not get and will not see in a cookie-cutter format. They will break up and give the development something that's a little off the rails. But, something to the effect that the customers will like and Apple will like. 

Raizlabs can give you the best guidance out there, and they are very confident in that. We knew that's what we wanted. We were confident as well. We came to the table more prepared than 90 percent of companies that start on a mobile app development. We thought we knew a lot and they clearly showed us and guided us. They showed us the best way of getting there.

If you're looking to just hire some bodies to get the work done – Raizlabs is not that shop. They only say yes to something they know they'll be able to achieve. We had to understand that they worked differently than the typical vendor.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

The one suggestion would be better guidance on how they bill. They don't work on the hourly basis. A better understanding of their pricing model would be helpful. The fact that we work differently as two different companies needs to be brought up upfront, especially since we are such a large institution.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are dead on.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development Consulting for Mobile Acceleration Company

"Doing business with [Raizlabs] was easy and straightforward."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2014 - Ongoing
Project summary: 

Raizlabs provided experienced guidance and feedback, as well as a vehicle for testing the client’s SDK approach. The partnership has resulted in two completed projects and their relationship is ongoing.

The Reviewer
 
11-50 Employees
 
Boston, MA
Sean Welch
President, Kwicr
 
Verified
The Review
Feedback summary: 

Raizlabs demonstrated their strong talent and commitment to meeting deadlines while still remaining flexible. The client felt that all of their goals for geographic distribution, number of app sessions, and app concurrency levels were met and continues to recommend Raizlab’s services.

BACKGROUND

Please describe your organization.

I'm the president and CEO of Kwicr. We are a provider of a mobile application acceleration services.

OPPORTUNITY / CHALLENGE

What was your goal for working with Raizlabs?

We needed feedback on our platform from an experienced mobile application developer as well as a vehicle to test our SDK [software development kit]-based approach at scale.

SOLUTION

Please describe the scope of their work.

Raizlabs provided guidance on best practices relating integrating SDKs. They had an application that was available in the iTunes Store and we worked with them to embed our acceleration technology in that app, and they deployed a Kwicr enabled app to their existing audience of users.

What was your process for selecting Raizlabs?

We found Raizlabs by word of mouth. They have an outstanding reputation in the Boston area. Their name came up several times when we spoke to people about whom they'd recommend. I reached out to Greg Raiz [founder of Raizlabs], and we got together. Doing business with them was easy and straightforward.

Can you give a sense of the size of the initiative?

Our partnership was in the $50,000 to $200,000 range.

When was the work completed?

It's ongoing. We've done two projects with Raizlabs. We started our first project with them July 2014.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

Yes. We are generating very valuable data on the performance of our technology on a worldwide basis. Unfortunately, none of which I can share. However, we did meet our goals of geographic distribution in multiple regions, number of app sessions, and app concurrency levels.

Is there anything unique or special about Raizlabs that really makes them stand out?

We admire Raizlabs for their talent, flexibility, and ability to take on a job and accomplish it per the timeline of the project. When they said they were going to do something, they delivered it. 

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No. Not at all.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already recommended them and will continue.

Technology Platform Development for User Experience Testing

"Raizlabs really cares deeply about user experience, and they understand it very well."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Confidential
Project summary: 

Raizlabs helped to develop an on-device software solution for recording consumer tests, aimed at improving flexibility and user experience. This collaborative partnership is ongoing.

The Reviewer
 
201-500 Employees
 
San Francisco, CA
Michael Mace
VP of Mobile, UserTesting
 
Verified
The Review
Feedback summary: 

Raizlabs’ work has made user experience faster and more convenient and has received great feedback. The client recommends Raizlabs’ technical skill and expertise to anyone looking for high-quality work focused on aesthetics and usability.

BACKGROUND

Please describe your organization. What is your role and responsibilities?

UserTesting is an extremely fast, efficient way to get feedback on apps, websites, and user experience. Our clients come to us, define the test they want people to perform, and we field that out to panelists who video and audio record themselves using your app. Our clients get that information back in as little as an hour. I'm the VP of mobile.

OPPORTUNITY / CHALLENGE

What was your goal for working with Raizlabs?

We were looking at how we could do a better job serving customers who were building apps and websites for smartphones and tablets. Our previous technology had involved the use of webcams. It was expensive and not as flexible as we wanted. Raizlabs has helped us put together our on-device software solution for recording these tests. Now, we're able to record directly from the screen of the device. It makes things a lot faster and more convenient.

SOLUTION

What was your process for selecting Raizlabs?

We looked at a lot of other options. Raizlabs had a nice combination of technical skills and design expertise. We wanted to work with somebody who was sensitive to user experience issues. We found they were a good partner for working on those issues together.

Can you give a sense of the size of the initiative?

It's been a very large ongoing development project.

RESULTS & FEEDBACK

Do you have any statistics or metrics on the project?

I don't have any quantitative metrics for you, but we're very pleased with the work. We've gotten great feedback on the product. I'm very comfortable recommending them to others.

Is there anything unique or special about Raizlabs that really makes them stand out?

Raizlabs really cares deeply about user experience, and they understand it very well. I don't think we had a case where we had to tell them they weren't thinking about user experience. That was essential for us. It made them stand out. They're very focused on aesthetics and usability.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

No.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    I'm a hard grader and very rarely give out fives.
  • 4.0 NPS
    Willing to refer
    It would depend on the situation of that business. A business looking for something who quick, cheap, and dirty, I would not recommend Raizlabs to them. If the focus is on high quality then I think Raiz is a good partner for that.

Application Development for Caretaker Matchmaking Site

"Raizlabs came up with some great concepts that were key for our business."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Raizlabs built an app that integrated existing APIs, to help the client adopt a mobile-first strategy for interacting with customers. The project was successfully completed within the initial timeline.

The Reviewer
 
501-1000 employees
 
Waltham, Massachusetts
Joe Cuccinelli
Former VP of Product, Care.com
 
Verified
The Review
Feedback summary: 

Raizlabs was able to balance the complexities inherent in working with a bigger company, and each member of their team was well engaged with the overall project. They put in extra work whenever it was necessary and at two thirds the cost offered by competitors. 

BACKGROUND

Please describe your organization.

I work for Care.com, an online service that helps people find caregivers. Care.com has been around for five years.

What is your role and responsibilities?

I was responsible for product and our mobile strategy at Care.com.

OPPORTUNITY / CHALLENGE

What was your goal for working with Raizlabs?

We hired Raizlabs to build a mobile app. We needed to revamp and adopt a mobile-first strategy for our design. 

Please describe the scope of their work.

Raizlabs was responsible for technical integration of our APIs [application programming interfaces]. They accessed six different APIs that we had. We went through a lot of iterations, and Raizlabs did a good job of balancing things. They understood we were a bigger company. 

SOLUTION

What was your process for selecting Raizlabs?

We looked at two companies. The other company was trying to throw 15 people on the project. Raizlabs didn't overload the project. They were pretty straightforward. Everyone we met was able to discuss strategy well. We felt they were more plugged in instead of having separate roles and charging up the bill. We also saw a lot of projects they had previously done. 

Can you give a sense of the size of the initiative?

We did multiple versions. The first version was slightly less than $200,000.

RESULTS & FEEDBACK

Are you satisfied with their performance?

We were pretty happy with the end product. They even put in more work than we had originally agreed upon.

Is there anything unique or special about Raizlabs that really makes them stand out?

They pushed us not just on design, but also on how we're thinking about our business. Raizlabs came up with some great concepts that were key for our business. When we got to the integration, they took time to understand the complexities.

Looking back on the work so far, is there any area that you think they could improve upon or that you might do differently?

We had a bit of a delay, but it was more on our end because we were creating so many APIs at one time. Raizlabs did a good job of hitting their deadlines. When they were first scoping out the project, they slightly underestimated the complexity. We worked through that, but they could have done a better job of predicting that.

5.0
Overall Score We have a great partnership with them. With any project, there are moments of tension on timeline or misunderstanding on scope. But, when it was all said and done, we figured it out. We felt like we were all on the same team.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    The slide was more on our side. They could have done a better job of predicting that, but it didn't turn out to be a major issue.
  • 4.5 Cost
    Value / within estimates
    The cost was really good. It was two-thirds the cost of the other company. We thought we were going take more of a hit.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They're the best in the Boston area.