Could you share any statistics or metrics from this engagement?
Our internal customer base (sales, operations, and executive staff for our parent company, Pacific Coast Company) was completely ecstatic and floored by the work and the delivery of the site. The site is nice and clean. Mobile traffic has improved, we are retaining visitors, and they're coming back. We're getting new visitors, which is great. It's a flat design, responsive, and looks great on mobile devices.
Considering we’re a drywall manufacturer, we're very happy that our average session duration on our site is almost two minutes. Additionally, each user is visiting an average of three pages per session. Right now, after a month, we have over 5,000 page views and about 77% of that are new sessions.
How did Rail Digital perform from a project management standpoint?
Overall, they did pretty well. There was a point in the project where our contact left the company and so we got a new contact. We were a little worried but ever since we have started working with Jake, everything has gone smoothly. He's our project manager for all of our little various projects.
Rail Digital is very timely as far as the deliverables go. They are either ahead of schedule, on schedule, or slightly behind. They've been incredibly accommodating throughout the whole process.
What distinguishes Rail Digital from other providers?
Other than the fact that Rail Digital is really easy to talk to and deal with, they are great about explaining the more technical side of development to me.
Is there anything Rail Digital could have improved or done differently?
Sometimes communication could be better. That being said, I don’t blame them for it. I know that it’s the nature of development work. If they manage their development team a bit better, it would help. There was a bit of confusion with billable hours, but Ron and Jake were both willing to listen to me and ultimately fixed it.