Radixweb

Please describe your company and your position there.

I'm a consultant in online printing strategy, web-to-print workflows. I help companies deploy storefronts and gain marketshares online

For what projects/services did your company hire Radixweb, and what were your goals?

The challenge was to replace quickly an "old" Prestashop storefront by a new platform, better adapted to the growth and the B2B challenges of the company

How did you select this vendor and what were the deciding factors?

I had the chance to test Radix OnPrintShop demo store. Then we built a proof-of-concept, and my customer was completely satisfied as the POC met all the requirements, and also because of the quality of Radix team

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project started by a proof of concept, deeply evaluated by the customer team. Then a list of additional features was set, for custom developments by Radix. Platform was improved and settings were done by customer teams during 4 months, before launching was scheduled

How many people from the vendor's team worked with you, and what were their positions?

4 people : product manager, acquisition strategist, graphic designer, IT manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Strong increase of sales, improvements of conversion rate, decrease of bounce rate

Describe their project management style, including communication tools and timeliness.

Regular meetings through Skype + daily talks on Skype and email

What did you find most impressive or unique about this company?

Radix's team capability to understand the challenge and imagine smart and fast solutions. Their solutions is really easy to setup to build powerful webapps

Are there any areas for improvement or something they could have done differently?

No, sincerely, everyone is really happy about the collaboration

Introduce your business and what you do there.

I am the director of Out On Hire and Keep It Easy which are full scheduling, invoicing, and accounting programs for small businesses around Australia and New Zealand.

What challenge were you trying to address with Radixweb?

I needed help with software development. We worked with a company before whose coding work was a bit questionable, so we analyzed and checked their output against industry standards and found that it was subpar. To resolve this, we brought in Radixweb.

What was the scope of their involvement?

I forwarded my ideas and concept to Radixweb, who then came up with a design plan and implementation roadmap. They took into consideration how the software would work within the dynamics of the market we’re catering to and proceeded to develop the full-fledged product in Flutter. We had already built Keep It Easy, so all they had to do for that software were updates, fixes, and design improvements. Out On Hire, on the other hand, had to be built from scratch.

Radixweb also took care of the UI/UX for both programs. They made changes to Keep It Easy, for which we had created a design a few years ago, and built Out On Hire’s interface from the ground up. 

What is the team composition?

There are around 5–7 people on the team. We work with a lead developer and his superior, who has been my main point of contact since the early days of the project.

How did you come to work with Radixweb?

I was given their email address by someone I know. We gave them a small test project, and they did such a good job and found so many different errors that were done previously. We decided to work with them from that point on. 

How much have you invested with them?

We have spent just under $60,000 AUD (approximately $44,000 USD).

What is the status of this engagement?

We started working with them in October 2019, and we have an ongoing engagement with them for both of our companies.

What evidence can you share that demonstrates the impact of the engagement?

The existing users of Keep It Easy love the software and its new features. We’ve tested Radixweb’s coding and found that it’s above industry standards. 

How did Radixweb perform from a project management standpoint?

I have absolutely no problems at all with any of the work that they’ve done. When we do encounter issues, they make always make sure it’s fixed the following morning and that the software is ready to be used again even before the set deadline.

We communicate through Skype.

What did you find most impressive about them?

Out of the five companies that we’ve worked with over the last 13 years, Radixweb has been the most professional to deal with. We can always get ahold of them and trust that their code will be great. They’re really impressive, and I’ve already recommended their services to friends who need development and design work done.

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

As with any kind of business transaction, sit with the team and create a roadmap so that everyone clearly understands what needs to be done. 

Please describe your company and your position there.

I am the Founder and CEO of Rezedent.com. Introducing Rezedent.com, the simplest online Property Management Software built for small to mid-size Property Managers and Independent Landlords in MFR and SFR. This is a an easy to use online tool for Rental communities and Home Owners Association (HOA) that optimizes and will enrich the neighborhood and property management experience. Features for the PM include, secure online payment portal to collect rent, dues and late fees. Maintenance requests and Vendor Management. Document Storage, e-Communication like Newsletter, Alerts, Calendars, Message Boards, Polls, and much more, including our integration with Intuit QuickBooks. Be a Neighbor, stop by the pool deck at www.rezedent.com...jump in, the water is warm and Free to use with 1 unit and free trial for 30 days with multiple units.

For what projects/services did your company hire Radixweb, and what were your goals?

When I first came to Radix, my platform was a Proof of Concept that was strung together from multiple independent contractors. Our immediate goal was to bring the code up to a scalable, stable environment for future growth. Our other goals was to add functionality, API's, payment platforms and have oversight for the developers.

How did you select this vendor and what were the deciding factors?

The deciding factor to work with Radix was that they had a managed infrastructure.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Radix took our loose code and architecture and gave it a sound infrastructiure.

• Programming Language: ASP.Net C# – MVC 5.0 and EntityFramework 6.0
• Front end: Bootstrap, JQuery UI, MVC Razor (.cshtml)
• Backend(Database): SQL Server 2014
• Hosting Sever – Windows Azure
• Source Code Management - Team Foundation Server (TFS) We have also done multiple projects after the Architecture was stabilized.

How many people from the vendor's team worked with you, and what were their positions?

During the project which is ongoing we are always have access from top down. CTO, VP Sales, Business Development, Analysts, Sr. Developers, Developers, Designers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Radix is very good at scoping every project (we have done over 20 micro projects). They have completed every project timely or under the projected hours. If a project may have some creep, Radix always gave me advance notice if we made changes. Other times Radix would offer advice or solutions that would give us the technological advantage, efficiency and time management.

Describe their project management style, including communication tools and timeliness.

Typically we work with Sr. Manager of Business Development and the analysts to scope our sprints and then work directly with Sr. Developer to execute the sprints.

What did you find most impressive or unique about this company?

I like the top down management and access to all members on the team. Collaboration with Raif and Rezedent.com team. I also really like their ability to ramp up quickly if we have a deadline or need additional resources.

Are there any areas for improvement or something they could have done differently?

Everything is great. Keep up the good communication and quality development Radix!

Introduce your business and what you do there.

I am the owner of an online distribution company in the tourism industry. 

What challenge were you trying to address with Radixweb?

We wanted to scale up our production and needed an outsource partner to take on some of our in-house production teams' product development work. 

What was the scope of their involvement?

Radixweb has completed website, interface, and database product development projects for us — all of those projects are connected on the frontend. They've developed the architecture for our database and infrastructure. Each project results in a different application that our customers can integrate into their websites. 

What is the team composition?

We work with 15 teammates from Radixweb, and the senior consultant is our primary contact. 

How did you come to work with Radixweb?

We found Radixweb through a mix of Google searches and recommendations from a former client. 

What is the status of this engagement?

Our engagement with Radixweb began in January 2014, and it's ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

The quality of Radixweb's deliverables has grown over the years — their work has helped expand our business. We're very happy with our professional and successful partnership with Radixweb. 

How did Radixweb perform from a project management standpoint?

Radixweb always delivers on time — we have daily meetings to discuss and coordinate ongoing projects. We use an internal CRM to manage the projects, which Radixweb also has access to. 

What did you find most impressive about them?

I'm impressed with the high-quality resources Radixweb has in-house and how they can continue expanding their business without compromising their quality. 

Are there any areas they could improve?

I have nothing for Radixweb to improve. 

Do you have any advice for potential customers?

I'd advise customers to be very clear about their expectations and desired deliverables with Radixweb. 

Introduce your business and what you do there.

I’m the director of growth for a company that provides software solutions to real estate agents and brokers.

What challenge were you trying to address with Radixweb?

As a software company, we need to continually evolve. We needed a team to help us update, maintain, and create features for our solutions.

What was the scope of their involvement?

Radixweb essentially helps us maintain and update our platform. Their team handles the updates to our solutions. They provide basic maintenance as well as work on bigger projects such as developing new features and products for us to roll out. Before we roll out a software product, their team tests it too. They also work on platforms' UXs, which is how software looks and users engage with it.

What is the team composition?

We have a primary project manager but also engage their UX and QA teams.

How did you come to work with Radixweb?

We actually found them on Clutch by reading different companies' reviews. We talked to multiple companies but were impressed by Radixweb’s presentation.

How much have you invested with them?

We’ve spent around $30,000–$35,000 on their services so far.

What is the status of this engagement?

We started working with Radixweb in May 2019, and we’re still working with them.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb has a deep bench. We have a primary point of contact and if we need a different set of expertise, they accommodate our request for additional resources. We have a great working system with them, and they’re able to meet our needs. I constantly receive cold emails from agencies asking if they could help us with our software development. We haven’t had a need to look elsewhere.

How did Radixweb perform from a project management standpoint?

We’re pleased with them. Our account manager is also diligent, staying in touch with us about our needs and what their team could do for us.

What did you find most impressive about them?

We’ve thrown complicated projects at them, and Radixweb hasn’t disappointed us. They’re always able to figure out a solution to any of our challenges whether it requires developing new platforms or maintaining existing ones.

Are there any areas they could improve?

They’re halfway around the world, which presents challenges because we’re in different time zones. However, we’re getting good services for a great price.

Do you have any advice for potential customers?

When you’re working with a vendor, it’s important to provide them with clear instructions. Radixweb can accommodate whatever you need. Vendors want to make their clients happy, so they also have a tendency to appease clients. We found an effective way to ensure vendors actually understand our requirements by asking them to repeat back to us what we asked them to do.

Please describe your company and your position there.

A background screening company Which utilizes a heavy IT backbone. Additionally we own our own platform which has enabled us to close the gap and surpass our competitors I am COO/CTO

For what projects/services did your company hire Radixweb?

Platform creation and integration for Background Screening Application, Web Application for Background Screening, drug screening, and occupational health. Customized integrations to vendor and client platforms.

During the pandemic this partnership assisted us to excel and help large healthcare systems (our clients) be more efficient. They are a amazing firm and very innovative with creating new solutions

What were your goals for this project?

The company always have ongoing projects. We plan to have Radix servicing and advising our projects as long as we both are in business.

How did you select Radixweb?

Careful research and colleagues recommendations

Describe the project in detail.

Confidential

What was the team composition?

At times we can have up to 6 or more contractors Depending on the scope of our project. The skill set will vary from web design to software engineers. We currently keep one Sr developer and sometimes add another again depending on the scope of our project.

Can you share any outcomes from the project that demonstrate progress or success?

We are happy to say the outcomes of our projects have always pretty much Exceeded our expectations. Our platform project took over 11 months which is what we expected.

Moreover we are 100% satisfied with the outcome and so are our clients. The company is comfortable with placing Radix's team members in front of its clients speaks volumes. This was not the case with our previous times we had worked with.

How effective was the workflow between your team and theirs?

We both You both have experience which was a positive for both of us. Both able to set our expectations for project goals which were realistic.

Additionally we realized this is a relationship and we both have to learn how to work with each other to receive the most high outcome. Workflows effective because our communication is great.

Additionally they have excellent documentation with our projects. This makes it easy to reference and immediately detect any issues which may arise.

What did you find most impressive about this company?

Preparation for projects and knowledge. Not only are the developers well prepared but also the project managers are very dynamic and impressive.

Are there any areas for improvement?

At this time our partnership has worked out all of the kinks. In the beginning we addressed were improvement could be made and Radix made the adjustments for the company

Introduce your business and what you do there.

I’m VP of technologies for a commercial printing firm. We're a family-owned business with more than 100-120 employees.

What challenge were you trying to address with Radixweb?

We needed a developer and a partner to help us develop a B2B platform for our clients.

What was the scope of their involvement?

Radixweb developed a custom application for our clients as well as for internal use. Their team works with multiple technologies but mainly we developed in .NET and Angular technologies. They’re also helped with integrations to our backend applications.

What is the team composition?

We initially worked with Radixweb’s founders and employees of different levels. Over the course of our engagement, we’ve worked with more than 30 people from their team. Although the team changes depending on the project, we always work with a project manager.

How did you come to work with Radixweb?

Radixweb reached out to us. I liked that they had team members with different specializations because it made it easier for me to find the right resources.

How much have you invested with them?

I’ve spent roughly $100,000–$110,000 on their services annually.

What is the status of this engagement?

We began working together around December 2014, and it’s an ongoing partnership to date.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb draws from their multi-talented resources to help us accomplish our goals. Their team overcomes any roadblocks, so they do a fantastic job delivering results. Before they push any code into live production, they conduct multiple tests. As a result, we haven’t experienced any major problems. Their team fixes any minor problems within a reasonable amount of time with minimal interruptions. When we need them, they always come through for us. It speaks to the success of the engagement that we’ve worked with them for such a long time.

How did Radixweb perform from a project management standpoint?

They’re outstanding. We not only communicate via Skype and Zoom but their project manager also gave me her personal phone number. Their team uses Jira. They’re available and responsive. Despite the 12-hour time difference, their team accommodates my schedule. Radixweb meets every deadline, and if we encounter issues, they’re resolved by end of the day.

What did you find most impressive about them?

Radixweb does whatever is necessary to complete a task. For example, they’ll stretch resources to meet a deadline. Their team produces quality work in a timely manner and within the allocated budget. They set out a timeline and finish the project within the timeframe.

Are there any areas they could improve?

No, they've met our needs and satisfied our customers.

Do you have any advice for potential customers?

They’re extremely talented. Don’t let the language barrier become a hurdle.

Introduce your business and what you do there.

I’m the digital and e-commerce director for a luxury jewelry brand.

What challenge were you trying to address with Radixweb?

We have a bespoke backend system that controls our global inventory system and various other business systems. We were working with another agency, but the project became stale. I was looking for a new partner to add more life and create better development processes.

What was the scope of their involvement?

Radixweb has taken over our existing system, and they're maintaining it as is. Additionally, a separate team on their side is building the entire system from scratch using .NET. They’re helping us rebuild the entire backend system with a new look and new technology.

What is the team composition?

I work with 10–15 teammates, and I have one main point of contact. 

How did you come to work with Radixweb?

I did a lot of research. I had a list of different companies and traveled throughout India to visit them. I also talked to their clients. Radixweb seemed to fit the bill in terms of what I was looking for.

What is the status of this engagement?

I began working with them in January 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Radixweb has helped in the sense of maintaining our current system. Any issues that we were having previously, Radixweb has managed to find a solution, which is great.

What I like about them is that they understand the situation and come up with solutions; they don’t just wait for me to come up with solutions. They’re more proactive than my previous vendor.

How did Radixweb perform from a project management standpoint?

As with any project, there have been ups and downs. There’ve been more ups than downs, which is great. Radixweb handles project management very well. They understand my frustrations and they deliver according to what I want. 

We use a tracking system for all of our tasks. If there are issues, bugs, tasks, or QA needs, we log them in the system and we can see who is working on them and for how long. Even though we have a time difference, the team still works late into the night. 

What did you find most impressive about them?

They’re maintaining the platform to the best of their capabilities despite the infrastructure that was set up previously. Radixweb is making the best of what they have. 

Are there any areas they could improve?

No, not that I can think of. The team is very transparent, so I have no issues. They’re also very helpful and they bend over backward to do the work.

Do you have any advice for potential customers?

Make sure you know what you want and be upfront with your expectations. That way they can help you the best way. If you work closely with them, you’ll get the most out of the engagement. 

Introduce your business and what you do there.

I own a couple of companies that are both in marketing. The first one I worked with Radixweb for was a marketing consultancy. Empresa Strategies, the company I have now, is more strategic. We cover company and market analysis and strategy. We have 10–20 employees and turn over $2 million–$10 million.

What challenge were you trying to address with Radixweb?

We initially hired them to do web development and anything to do with promoting a business for our marketing consultancy. 

What was the scope of their involvement?

The initial project we worked with Radixweb on was building a real estate site that would offer a complete solution to people selling properties. Users could enter their details into forms, such as their address and characteristics of the property. That information would feed into templates for creating house signs.

This was in 2010, when video streaming wasn’t as functional, and we couldn’t easily upload high-resolution photos. Radixweb developed a full e-commerce website for creating signs from start to finish. Those could be A4 brochures, signs that would go on the fronts of cars, and large for-sale signs for putting in the front of a house. They built a whole solution. The website had a CMS where users could change content and create new templates.

I’ve used Radixweb for other projects since then. They handle projects from initiation to testing and improvements. They developed a health and safety site, onto which they implemented a Microsoft platform to allow users to edit documents on the site. Most recently, they developed my own website.

What is the team composition?

I’ve had four different project managers from them across five projects. Over time, I’ve dealt with 9–10 people from their company. They communicate brilliantly. We normally work through Skype, email, and phone.

How did you come to work with Radixweb?

I met a couple of their members at a trade show in Sydney, including their CEO and sales lead.

How much have you invested with them?

The first project cost around $25,000. A US company I was considering would’ve charged $80,000–$100,000 for the solution. The overall cost so far is around $45,000.

What is the status of this engagement?

My first project with them started in August 2010 and ran for around three months, and then they offered ongoing support. The second project was in 2011 for the health and safety site. They developed my own website in September or October 2019. It was done in about three weeks.

What evidence can you share that demonstrates the impact of the engagement?

Radixweb has met my expectations. They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else. They’ve delivered my projects within reasonable timeframes. 

How did Radixweb perform from a project management standpoint?

They’re very good with project management. The project manager on my first project was brilliant. They figured out all the solutions needed to bring my project into reality.

Their project lead communicates with me and goes back to the project team to do the development. I only deal with one person at a time, and they have other people to assist them behind the scenes. I prefer not to have too many stakeholders involved, but I’ve had conference calls with 2–3 other team members about technical issues and things I wasn’t sure of.

What did you find most impressive about them?

Their innovation in terms of design, look and feel, and backend implementation sets them apart. They’ve gone past my expectations with product presentation. They’ve tended to come back with better functionalities than what I’d asked for.

Are there any areas they could improve?

Not really. They do a good job.

Do you have any advice for future clients of theirs?

Clients should have a reasonable idea of what they need. Every project is going to be different. My projects have been more open-ended in terms of timelines, but I think they could complete a project within a set timeline.

If you go into a project without reasonably clear objectives, it can be a bit harder to reach a solution. Radixweb communicates brilliantly, and they have a good grasp of what they do. They’re good engineers when it comes to technology, but my advice for anyone looking to engage them is to make a reasonable brief. That will help them flesh out something beyond expectations.

Introduce your business and what you do there.

I’m the head of marketing at Assarain Group, a trading and investment organization.

What challenge were you trying to address with Radixweb?

We needed a partner to develop our website.

What was the scope of their involvement?

They developed our web portals and did some social media marketing. Soon, they'll be doing some SEO work for one of our sites.

Radixweb also developed an application for customers to order services. On the app, users can choose the cleaning services they need, such as marble cleaning, chandelier cleaning, etc. It’s built for iOS and Android.

For each website they developed, we have an annual maintenance contract with them.

What is the team composition?

I interface directly with the business development manager.

How did you come to work with Radixweb?

They sent an email to our managing director, looking for customers and partners in our region. I had a meeting with them and saw their quality websites. We also spoke with other possible partners, but many of them were too expensive. I recommended Radixweb because of the price and quality of their work.

How much have you invested with them?

We spent approximately $100,000.

What is the status of this engagement?

We started working together in 2016, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

In our conversations with customers, they often tell us they found us through our website. I don’t have any numerical metrics, though.

How did Radixweb perform from a project management standpoint?

They were faster than us. We would say we wanted something done in a month and they’d finish in a week. Their delivery time was shocking. We keep each other updated via phone, WhatsApp, and Zoom.

What did you find most impressive about them?

Besides the quality and price, their communication is amazing.

Are there any areas they could improve?

No, they do whatever we tell them. They contribute ideas, but they’ll follow through on your ideas and goals.

Do you have any advice for potential customers?

If you don’t have internet, you can always use a mobile phone to speak to them. You can connect with them through any communication tool.