What evidence can you share that demonstrates the impact of the engagement?
There was a survey with our patients and most of them liked the app. They were able to do a lot of things with it. There had been a communication issue, but that was solved. The app looked aesthetically pleasing. We gave them another app project because we liked their work.
How did Quytech perform from a project management standpoint?
I was speaking with them twice a week mostly using Zoom. There were no language barriers. The team was flexible in speaking over the phone during times that worked for us. That helped because when we gave our suggestions or had bug fixes, we had a better turnaround time. By the time we came back to work the next day, most of the changes were made.
What did you find most impressive about them?
They took a lot of time to understand our business process. Their follow through was pretty good because there were a lot of changes. We never heard them complain about that. Many times we went outside our scope, but they were very accommodating. That was different than other companies we were trying to work with. It was intimidating for us to spend a couple of thousand dollars on our test project which we didn’t know if we would launch or not.
Are there any areas they could improve?
They satisfied our requirements. I don’t have any suggestions for them to improve. We were the ones slowing the project down because of all the changes we made. They were on schedule and their follow-up process was good.
Do you have any advice for potential clients?
I would advise other healthcare companies to know what the compliance should be. We didn’t know when we started what customer information should be disclosed and what security measures should be taken. They have been through the process which was one of the most important things for a healthcare organization. Companies are able to get themselves out on an app in a more affordable manner with Quytech. That’s the most important because not all smaller healthcare organizations can afford everything, because of the limited number of technical resources on their side.
I found Quytech very trustworthy and gave advice at an appropriate level of what we would need. They were up-to-date and advised us on how to make it easier and save money at the same time. If someone wants an affordable and good solution, I would say Quytech is a good option.