What evidence can you share that demonstrates the impact of the engagement?
I always ask people how they’ve found their experience on the site, and I’ve not had any negative feedback at all. It’s all been positive. The people we’ve shown it to before launching told us that it’s clean and crisp—exactly what we wanted it to be. The scope changed a bit, they were fair about it. I’m pleased with the results, and I’ve enjoyed working with them. As a consequence of their work, we’ve saved a lot of money.
I can’t provide any tangible metrics at the moment. We’ve only recently gotten the Google Analytics package up-and-running. At the moment though, we had our first 3 contact forms filled out, all today. We had a couple of phone calls yesterday, as well. It was a great experience, and the results are coming through now. Inquiries are coming in rather nicely, even though we launched less than a week ago.
How did Qunabu Interactive perform from a project management standpoint?
The more creative people were using Slack to ask for feedback from us around particular aspects of the project—how we want something to be portrayed, and what the structure of the website should be. I am not a very technical person. I am the kind of person that likes to pick the phone up or use email, so I did find the Slack element to be a bit awkward for me, personally. This is why it was important to visit them in person. They also delegated the work, so we didn’t need to know who the team members were. The work simply got done. They were responsive to all our questions.
I didn’t put them under any pressure to deliver the website by a specific date. It was a matter of getting it done as quickly as we could, but without rushing the work. It had to be right. There are only 2 of us within our company which can make working out business requirements difficult. Any timeline issues were a consequence of our failures. I can’t think of a particular moment in time, where I was impatient and asking for something. They’ve always been responsive and timely.
What did you find most impressive about them?
I’ve found them to be personable, responsive, reactive, and able to do what they said they would do. A lot of the companies I’ve worked with in the past lacked a personal touch, and this project was diffused to other people as well, but there was no need for me to speak to those resources. The delivery of it was great, and it didn’t make me feel ignorant. Some technical people can blind you with science, but they were patient enough to be tolerant of my ignorance. Very often in business, the human element is overlooked, but it’s absolutely crucial in developing a website—understanding people and the nuances. We also thought that there would be a language barrier, but there wasn’t anything like that.
We identified functionalities that needed amending after the site was finished and they addressed and sorted those things out within the same day. It was a completely different experience to those that I’ve had with the three other websites I’ve built in the past. It was much more hands-on and reassuring.
Are there any areas they could improve?
I would struggle to criticize them from a practical perspective.
Do you have any advice for future clients of theirs?
The big question market in website development is whether the people being approached have the capability of delivering, and—particularly in this case, given that they were a Polish outfit—are going to understand what we want? Very often, even when working with a native English person, the interpretation of what we want isn’t necessarily correct. I was completely reassured by Qunabu though. Admittedly, we were very specific, but they delivered exactly what we wanted. If the client has a clear understanding of what they want, and they can relay that, Qunabu will be very good at interpreting that and delivering.