In terms of results, could you share any statistics, metrics, or user feedback that might demonstrate the effectiveness of the work they’ve delivered?
They’re not keen on sharing that kind of detailed information, especially when it comes from another vendor. I will say that from our experiences working with them, it’s hard to give solid metrics. They were absolutely the most responsive team we’ve worked with. Everything we brought them, they figured out a way to make it happen with us on time, by bringing in new developers, adding to our team or taking away from our team, depending on the scope. They were extremely easy to work with. We had two tiers of QA that everything went through. All of their deliverables passed our QA with flying colors. I wouldn’t hesitate giving them more of our work.
When working with Quick Left, is there anything you’d consider special or unique about their approach or development methodology that distinguishes them from other vendors?
I was very impressed with the way that they partner with us. Often with developers, I’ve gotten the sense that it’s us versus them. That wasn’t the case at all. They were absolutely on the team. There was no animosity. They figured it out for us.
In terms of their style, they’re obviously a solid agile shop. The way they break everything down into unit testing was very impressive. I love that they are focused solely on Ruby. It made it very easy to augment our team when we needed them to.
In retrospect, are there areas you think they could improve upon as a service provider, or are there things you’d do differently as the client before initiating a project of this type with Quick Left?
Not anything on our end. There were a couple of things that I won’t go into that was unrelated to Quick Left. There’s a learning curve for understanding the architecture and our own client’s full set of needs. In terms of what they could improve on, we’ve actually gone through some headaches. I was bummed that we had to transfer the project to another vendor eventually, but their core focus isn’t maintenance, so they don’t offer it. That’s the only thing I would wish. But, that’s just not what their deal is because we got really used to working them.
The other thing I will say is that the transition process could not have gone more smoothly. They did everything with flawless precision. The documentation they provided to us was insanely detailed. They made themselves available for the new team at all hours. If anything arose, they were there on call.