On-Shore Software Testing and QA Services

BRONZE VERIFIED

For over 30 years, QualityLogic has worked with organizations to improve the quality of web and mobile applications, smart energy solutions and imaging systems (3D print systems, printers, fax devices and Fax over IP). The company’s software quality assurance and testing teams provide cost-competitive, U.S. onshore expertise to support the efforts of its clients’ agile development programs.

QualityLogic’s test tools are the de facto and official standards for verifying interoperability and conformance and formal certification testing in many industries. 

Whether you’re deploying a mission-critical web application, a consumer-oriented website, or a mobile application, QualityLogic can provide a quick, efficient, cost-effective Quality Assurance and Testing solution.

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
1986
Show all +
Boise, ID
headquarters
other locations
  • 2245 First Street, Suite 103
    Simi Valley, CA 93065
    United States
  • 4045 NW 64th Street, Suite 120
    Oklahoma City, OK 73116
    United States

Portfolio

Key clients: 

Fortune 100 Media Company Fortune 500 Biotech Pharmaceuticals Company Leading Social Relationship Company  

Working With QualityLogic

QualityLogic's products and services help you achieve your quality objectives for web applications, web sites, mobile applications, mobile web sites, printers and MFP's, fax and telecom equipment, and Smart Grid solutions.

Reviews

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QA Testing for Large Broadcast Media Organization

"They are quick learners and are very flexible."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2010 - Ongoing
Project summary: 

QualityLogic augments internal teams in several web and app testing projects. They quickly learned comprehensive internal methods beyond black-box testing and dedicate up to 50 people for QA needs.

The Reviewer
 
51-200 Employees
 
Burbank, California
Omar Aziz
QA Engineer, Broadcast Media Organization
 
Verified
The Review
Feedback summary: 

QualityLogic is a trustworthy team with a reliable work ethic. Even in wide-scope, high-profile projects, no major bugs have been found. Over time and after onboarding, QualityLogic’s efforts ran more and more smoothly, and they’ve been quick learners who are able to tackle any challenge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the QA manager of an app development group working on behalf of a large media company. We focus on multiple platforms, including mobile over-the-top content on iOS, tvOS, Android mobile and TV, Amazon Fire TV, and a few others, including the web.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We were growing fast, and needed testing help. QualityLogic was one of a few vendors who were available to us.

SOLUTION

What was the scope of their involvement?

We assigned QualityLogic some projects and discussed how we wanted the testing to be done. They were open to suggestions and new testing methods. They learned the process from us and took ownership of the testing for a wide array of our apps. This has included all-manual testing, not just black-box (having users interact with the apps), but also with a more complex approach. Based on a user’s location, they will receive different streams for live viewing. For instance, if someone wanted to see a particular New York station, the app would recognize that they are in that location, and give them the right feed. This is challenging to do with black-box testing because we can’t manipulate locations, and need to go into a gray-box area, looking at the APIs and manually manipulating responses so that we receive the desired results.

Another example: our app can handle five shows on a page; we wanted to see what would happen if there was a sixth show. Rather than us programming a test for each use case, QualityLogic has looked at our API and its responses, manually added shows, and assessed the reactions.

The composition of the team has changed recently. We have recently expanded to 50 people, but my interactions are with the project manager and the leads. We have also decreased the team size when there were fewer projects in a fiscal year.

We have worked with other testing vendors, but not at the scale of QualityLogic. They hold around 75-80% of all our projects.

How did you come to work with QualityLogic?

We used to have two different teams in-house: a web team and a mobile player team, which I was a part of. QualityLogic was contacted by someone on the web part. The teams have since merged, and I took over the QA department. I contacted QualityLogic and started giving them business minimally, at first. After they were onboarded around processes and functionalities, we started giving them more projects.

What is the status of this engagement?

We started working with QualityLogic 2 ½ or 3 years ago for my department. They may have started working for the company a little earlier.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Over the last year, we haven’t had any major issues in production after the testing performed by QualityLogic. Software will always have bugs, but we haven’t had any major ones that would make us stop everything and rerelease the code. QualityLogic has full coverage of test cases, and the work is done to a level that makes us confident in whatever they provide signoff on.

How did QualityLogic perform from a project management standpoint?

I deal directly with Joe Walker, their program management director, who is extremely flexible and able to present a plan for any challenges I present. I’ve also talked with one of their QA managers.

What did you find most impressive about QualityLogic?

The type of testing we do is not standard, not something which could be done by low-cost resources in India, for example. With QualityLogic, we have access to testers working at engineer levels. They’re willing to adapt, and they’re quick learners. We can teach something to one person, who will then relay it to the whole team.

Are there any areas QualityLogic could improve?

There were things to fix in the beginning, and we provided QualityLogic with ideas on how to change things around, but we haven’t had any production issues in the last six months to a year. When we first started, if there was anything missed on their side, they owned the mistake, which was a positive for us. We still provide feedback to them, but we haven’t had any recent issues.

4.5
Overall Score We had some initial hurdles, but I would rate them a 5 for their current performance.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They are quick learners and are very flexible. We have reached the point of leaving all the testing to QualityLogic. There is always room for improvement, though.
  • 5.0 NPS
    Willing to refer
    I have recommended QualityLogic to a few other departments, who have started a collaboration.

Testing Services for Critical Communication Application

"We have a great relationship, and they do excellent work for us."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2014 - Ongoing
Project summary: 

QualityLogic conducts manual, ad hoc, and exploratory testing for mobile and web apps, supporting feature additions via new assessments and flagging issues through a defect-tracking system and usage library.

The Reviewer
 
11-50 Employees
 
Boise, Idaho
CTO, Critical Communication Company
 
Verified
The Review
Feedback summary: 

Time-sensitive initiatives proceeded quickly and launched smoothly to enterprise customers worldwide through QualityLogic’s scalable workflow. The team’s responsiveness, conscientious approach, and willingness to take ownership of product reliability continue to boost output.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and VP of engineering for a company that makes mobile and SaaS [software-as-a-service] solutions for emergency and clerical communication management. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We needed testing for our mobile apps and web app in a way that could be repeated without staffing our own team. We also needed enough physical devices to test everything properly. We’ve worked with other quality companies that focus on test automation. Despite all the automated tests as we build and execute, we still need manual, ad hoc, and exploratory testing. 

SOLUTION

What was the scope of their involvement?

The relationship was already in place when I joined the company. Now, they provide testing services for our applications. As we add more features, they incorporate new tests and have built up a library of those to determine functionality. If new issues are found, they integrate with our defect-tracking system directly. They’re able to enter what type of issue they find, how to reproduce them, and which accounts and users they’re acting on behalf of when they found it. We have other communication channels between them, the development teams, and the support teams in order to refine and triage items and determine what actions we should be taking.

We had a single main point of contact. At the beginning of the year, he started joining us twice a week in our daily standup meetings. He comes to the office and sits in our scrum. That’s working really well. A few other people are involved too.

How did you come to work with QualityLogic?

They’re a local company, and I think a manager of ours at the time ran into them somewhere. I’m not exactly sure how they got connected because that predated me.

How much have you invested with QualityLogic?

We have spent between $150,000 and $250,000 so far.

What is the status of this engagement?

We started working with them in June 2014 and the work is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We have a great relationship, and they do excellent work for us. We have urgent timing on some of the releases that we make to enterprise customers. These tasks have time-sensitive events where we’re releasing things for use around the world. On some occasions, QualityLogic has been asked to help us test things really quickly or over the weekend. They’ve always been responsive and worked with us on those urgent requests.

How did QualityLogic perform from a project management standpoint?

We use JIRA for tracking all of the R&D work. They interface directly with JIRA and our Atlassian accounts. We use HipChat for communication about testing and qualification. We also use email and phone to communicate, and our project manager attends our meetings twice a week.

What did you find most impressive about QualityLogic?

They’ve developed a keen understanding of our applications. They know how they work as well as we do, maybe even better than some people on our team because of their broad usage. They take ownership of what they do and are quite proactive.

Are there any areas QualityLogic could improve?

I can’t think of anything. They offer good service. They don’t get into test automation, but that’s not a downside really.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We don’t have to hire more staff or purchase all the equipment. It’s a great value.
  • 5.0 Quality
    Service & deliverables
    They’ve been responsive and have taken ownership for what they provide. They go above and beyond when we ask. They’re very conscientious partners.
  • 5.0 NPS
    Willing to refer

Scale Testing for Biometric Software Platform

"Their dedication and consistency stood out to us. Their team was full of seasoned professionals on all levels."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2017 - May 2018
Project summary: 

QualityLogic scale tested software to ensure it was capable of handling an international payload.

The Reviewer
 
1-10 Employees
 
Singapore
Matthew Ainscow
CEO, Solus Connect
 
Verified
The Review
Feedback summary: 

The test was performed successfully, and the teams worked together well. QualityLogic’s professionalism, as well as their reliabile, committed engagement style, set them apart in their field.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Solus Connect. We’re a biometrics company that focuses on cybersecurity issues.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QualityLogic?

We needed someone to scale test our software.

What were your goals for this project?

We wanted to ensure that our platform could handle global payloads.

SOLUTION

How did you select this vendor?

We found them on Clutch.co.

Describe the project in detail.

They scale tested our platform.

What was the team composition?

Our lead software architect worked with their lead software architect.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was a success and I would certainly recommend using their service.

How effective was the workflow between your team and theirs?

We worked together very well.

What did you find most impressive about this company? 

Their dedication and consistency stood out to us. Their team was full of seasoned professionals, on all levels.

Are there any areas for improvement?

There aren’t any that I can think of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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BRONZE VERIFIED
Business Entity
Business Entity Name
QualityLogic, Inc.
Status
Active
Jurisdiction of Formation
Delaware
Id
3086770
Date of Formation
Aug 23, 1999
Last updated
Oct 7, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
13
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
June 22, 2020