Whatever the Q, We got the A.

We are Q — a team of 100 professional troublemakers who challenge the boundaries of digital. Every year, we deliver over 100 state-of-the-art projects that make the world a faster and better place.

Our global footprint extends to 19 countries in several different time zones from Alaska to Dubai. Our software is used in industries like — Automotive, Aviation, Media and Entertainment, eCommerce, eLearning and more.

We never build something your business doesn't need. Our developers live for the thrill and break the boundaries of digital. By hiring even one developer, you receive an entire machinery of experts to back you up.

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2013
Show all +
Zagreb, Croatia
headquarters
other locations

Portfolio

Key clients: 

The Times, Artisa, Ginetta, CocaCola, Lufthansa, IBM, VISA, Audi, Comparis, VolksWagen, Julius Meinl, Takeda, Miele, Walmart, Hilti, Gorenje, USPS, Vaillant, KJUS, Pfizer, Facebook, Swiss Post, BBC, Twint, University of St.Gallen

C-Banks

Centerteam is serving 80+ shopping centers throughout Scandinavia and Baltics with advertising and marketing services.

Partnership with Q started when Centerteam was looking for the way to centralize the campaign management for all serving shopping centers.

Q is supporting C-Banks and Centerteam on their fast-growing platform for over a year now. The same core team which developed the MVP became a

dedicated team which is now continuously working on the improvements and new features of the platform. Q identified the best tech-stack for C-Banks platform and the whole technical know-how is in Q. We organize regular workshops with Centerteam in Oslo and Zagreb so both Norwegian and Croatian team are in sync around business and development goals of the platform.

Max Brain

Swiss Tech Startup “MaxBrain” partnered up with Q to build a dedicated development and design team to develop and support the growth of their business.

Headquartered in Zurich, Switzerland, MaxBrain offers completely paperless Learning Management System to companies and universities. Universities and companies use MaxBrain in organizing network and internal processes including a network of facilities, students and

staff. It offers a competitive advantage for educational institutions through modern and needs-oriented digital education and training.

Q has supported MaxBrain’s growth for over 2 years with the same core team which built the initial prototype. Together we’ve identified the best tech-stack for MaxBrain platform and apps and the whole technical know-how is in Q. We organize regular workshops with MaxBrain both in Zurich and Zagreb in order to set clear business goals which our Zagreb team has to match on the development side.

BBC Pandemic

BBC Pandemic - 2018 Winner - App of the year in Northern Ireland

No1 Medical app – App Store (UK)
No1 Medical app – Google Play Store (UK)
‘Top 100’ Free Apps #19 – App Store (UK)
‘Top 100’ Free Apps – Google Play Store (UK)

The BBC Pandemic mobile app is featured in a groundbreaking citizen science experiment attempting to simulate the spread of a deadly flu outbreak. The result of

the experiment was revealed in the new TV program on BBC ‘Contagion! The BBC Four Pandemic’.

Hilti

Hilti is a Liechtenstein multinational company that develops, manufactures, and markets products for the construction, building maintenance, and mining industries, mainly to the professional end-user. With 25,000 employees, Hilti is one of the leading brands in the construction sector.

Q has established a frontend dedicated team which collaborated with the rest of the team in Germany and Liechtenstein on development

of Hilti’s website, webshop and web apps. Through our development and quality assurance we are continually developing Hilti.com and helping Hilti to remain one step in front of the competition.

Artisa

Artisa Group is a real-estate and construction company from Switzerland. Artisa is involved in all stages of property development, from planning and designing to the development, renting and selling real-estate.

Q is supporting Artisa Group on their fast-growing platform for over a year now. The same core team which developed the MVP became a dedicated team which is now continuously working on the improvements and new

features of the platform. Q identified the best tech-stack for Artisa’s platform and apps called CityHop and the whole technical know-how is in Q. We organize regular workshops with Artisa in Lucerne, Zug and Zagreb so both Swiss and Croatian team are in sync around business and development goals of the platform.

Ginetta

Ginetta Cars is a British specialist builder of racing and sports cars based in Garforth, Leeds, West Yorkshire.

Q was responsible for the webshop and the web app architecture, development and QA. Our partners from Retrofuzz were responsible for the UX and UI design of the platform. This partnership between the two companies has shown that Q development team has great synergy with the design companies and has

contributed to Ginetta brand recognition with their existing and future customers.

Reviews

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Web & Software Dev for Publishing Organization

"They’re always able to come up with not only a quick solution but a clever solution."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2018 - Ongoing
Project summary: 

Q Software built a WordPress website, designed the user interface, and created custom plug-ins. They continue to support and host the site.

The Reviewer
 
United Kingdom
Lana Went
Business Analyst & Delivery Lead, News UK
 
Verified
The Review
Feedback summary: 

Internal feedback has been overwhelmingly positive. Q Software’s responsiveness and ability to turn constructive feedback into implementable, on-time deliverables are hallmarks of their work. Their calm demeanor and can-do attitude make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

I'm in business analysis and delivery of projects for a publishing organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software? 

Our travel team wanted to launch a new e-commerce website in a 6–8-week time frame. We needed to hire an external resource to help with this challenge.

SOLUTION

What was the scope of their involvement? 

Q Software served as the architect for the entire site, taking on everything from the site design to the build and the hosting. They built the entire WordPress website and created the user interface and design. Some of it was fairly straightforward but they custom built plug-ins to scale up the features that we needed. They also set up a content management software. They took over the hosting of the website through Amazon when we were unable to do so. 

What is the team composition? 

We worked with one designer and 6–7 developers. We had 50% of a project manager who served as our main point of contact. 

How did you come to work with Q Software?

I'm not actually sure because the vendor decision was made prior to me coming on board. 

How much have you invested with them?

I only looked at the budget briefly, but we spent somewhere between $100,000–$250,000.

What is the status of this engagement? 

Work formally kicked off in September 2018, and the initial launch of the site was in December 2018. The project is still ongoing, although it’s been paused because of some budget and time frame issues on our end.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Q Software's work is absolutely top notch. The quality is exceptional and free from errors. They’re probably the best software vendor I’ve ever worked with. However, our business case was always weak. So while we’re not seeing impressive business results, that has absolutely nothing to do with their work. 

Our internal team is quite pleased with the site. The fact they got the site done on time—when all the odds said they shouldn't—was remarkable. Everyone was thrilled that it was delivered on time. 

How did Q Software perform from a project management standpoint? 

Their team is brilliant. We only have half of the project manager’s time but he does a remarkable job. He’s always pragmatic and calm. He takes on every challenge that we throw at him. Just about everything that could go wrong from our side did go wrong, and he responds quickly and with a solution. He deals with everything in a timely fashion, and also with good humor to keep the relationship positive. 

What did you find most impressive about them? 

Their attitude is excellent. Q Software is so knowledgeable about everything we ask of them. They always seem to know what they're doing. They’re good-natured even when we change things a million times. In addition, the quality of the products they deliver, and the speed with which they deliver them, is impressive. They’re always able to come up with not only a quick solution but a clever solution. Then they’re able to implement that solution flawlessly, which is rare among software vendors. 

Are there any areas they could improve? 

There were a couple of times that we needed information from the CTO. He's so incredibly busy that it was almost impossible to get to him. Some sort of decentralized processes or mechanism to get that information is the only thing that could be improved. 

Do you have any advice for potential customers? 

Nothing springs to mind. They manage to come through even when we’re incredibly disorganized. So however you approach them or whatever you give them, they'll be able to respond. They make it quite simple from a client perspective.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for an Education Software Company

"They help us overcome our challenges and business hurdles. That's really unique and inspiring."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2016 - Ongoing
Project summary: 

Q Software is building a PHP-based Symphony framework as a student interface, as well as iOS and Android mobile applications.

The Reviewer
CEO, Educational Software Company
 
Verified
The Review
Feedback summary: 

The number of clients and the amount of license revenue has increased markedly since Q Software was first engaged. They not only work creatively but also demonstrate a vested interest in long-term outcomes and business needs. Their forward-thinking approach makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm acting CEO of an education technology company. We provide learning technology for further education and corporate training.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

They’re our primary tech provider. We actually started our company directly with Q Software doing all of our entire development.

SOLUTION

What was the scope of their involvement?

Q Software is building a PHP-based Symphony framework that serves as the main interface for students. They’re also creating iOS and Android mobile applications. We provide strategic guidance and supervision.

What is the team composition?

We work with one member of their team for tech questions, and two others for business issues. There are currently seven developers and one designer assigned to our projects.

How did you come to work with Q Software?

One of our founders had previously worked with Q Software. Having that existing relationship made them an easy choice to launch a business partnership.

How much have you invested with them?

We’ve spent over $500,000.

What is the status of this engagement?

We started working together in September 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had one client when we started. We made only $20,000 in license revenue doing a few one-off development projects for them. Now we have 10 clients and our license revenue is growing significantly. That's all a product of Q Software's work.

How did Q Software perform from a project management standpoint?

Their strength is understanding our business needs. They're very entrepreneurial in finding solutions within their talent pool to match the skill that we require. Our team manages the project in terms of keeping to a timeline.

What did you find most impressive about them?

They stand out because they are entrepreneurs. They’re looking not just for customers but for partners. They've always treated us a true partner. They’re forward-thinking and they try to anticipate what's coming. They help us overcome our challenges and business hurdles. That's really unique and inspiring.

Are there any areas they could improve?

Not with Q Software itself. Nearshore development projects always have challenges around how to work together to achieve our goals. For anyone we work with, we wish to find people that will fully commit to our mission.

Do you have any advice for potential customers?

It really depends on the type of project. The general advice that I would give is to have someone on the customer side that is really tech savvy. That person can support and manage the team at Q Software.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for an Employee Hiring Application

“They translated the vision in my head into a solid architecture and technology build.”    

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Marr. 2017 - Ongoing
Project summary: 

Q Software used a wide array of technologies to develop a recruitment platform with an admin panel and distinct portals for candidates and employers. They also built native mobile apps for Android and iOS.

The Reviewer
 
Belfast, Northern Ireland
John Matthews
CEO, TalentSpot
 
Verified
The Review
Feedback summary: 

Q Software dedicated a robust team with a comprehensive range of full-stack development expertise led by an adept project manager. Their support was integral to bringing the product to market. The team helps gather valuable user feedback through testing to enhance the UX.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an online company that provides software to recruitment agencies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

Our objective was to create a platform that makes the recruitment process as seamless as possible for both employers and candidates. It utilizes not only web portals, but also mobile technology. We also offer workflow and job posting systems for employers.

SOLUTION

What was the scope of their involvement?

Q Software developed fully native mobile apps for iOS and Android. Technologies they used included React, Java, ButterKnife, ProGuard, and Ruby. Our platform features three portals. For the web app and employer component, we used Angular.js, Gradle, Gulp.js, Browsersync, Phantom.js, Raven.js, and pdf.js. 

The admin site uses the same technologies along with Zendesk. For the architecture, we used a MySQL database and Symfony PHP framework with Sensio. The backend includes a JMS bundle with a JWT authentication bundle. Everything is hosted on AWS. 

What is the team composition? 

Q Software assigned about 12 resources to our project. Our main point of contact and relationship manager is the VP of sales. 

How did you come to work with Q Software?

I found Q Software through word of mouth while I was part of an incubator program. They do a lot of outsourced work in the Belfast area. 

How much have you invested with them?

In total, we've spent $120,000. 

What is the status of this engagement?

Our project with Q Software started in March 2017 and is currently ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Q Software helped us bring a new product to market. After we built the MVP, we managed to get it through launch and testing to gather user feedback. Now, we can attract investors and make it in the marketplace. 

How did Q Software perform from a project management standpoint?

Our dedicated project manager is fantastic. We use InVision to launch all the releases and UX updates. Each week, we hold a call to discuss project status or any changes we make to the web portals or backend infrastructure.

Q Software makes sure resources with the right technical perspective for each stage are involved in our calls. During user acceptance testing, we reviewed the UX with iOS and Android experts. 

What did you find most impressive about them?

I am most impressed by the speed and quality of Q Software's work. They translated the vision in my head into a solid architecture and technology build. As a startup, this talent was particularly helpful. They are also extremely skilled in the UX aspect of our project.

Are there any areas they could improve?

Honestly, no. I only visited the team's offices twice during the six months of the main project build. Q Software seamlessly handled everything else remotely.

Do you have any advice for potential customers?

Q Software has a fantastic office and ethos. I encourage future clients to visit the team in Zagreb. Doing so helped us build a genuine relationship with both the project manager and the development team. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We didn't have any project slippage.
  • 5.0 Cost
    Value / within estimates
    The value is clear. If I had used a developer in the UK, I probably would have paid 30% more.
  • 5.0 Quality
    Service & deliverables
    They delivered on time, and everything was clear and concise.
  • 5.0 NPS
    Willing to refer
    I've dealt with many other software providers and would recommend Q Software all the way.

Web Development and Branding for a Manufacturing Company

"Their team was really great and we’re happy with the brand’s outcome."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Q Software provided two separate teams to handle web development and a complete rebrand at the same time. They’re now an ongoing partner for marketing initiatives.

The Reviewer
 
Sins, Switzerland
Yolanda Ramiro
Marketing Manager, 3A Composites
 
Verified
The Review
Feedback summary: 

The delivered website and brand was a hit among stakeholders, clients, and internal staff. Q Software’s responsiveness and willingness to take on sudden change requests were outstanding. What’s also remarkable is how the two teams seamlessly communicated with each other, producing high-quality work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for an industrial group in the Swiss stock exchange.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

We needed a one-stop-shop agency that could support us on a new website project for our division. We wanted them to create our corporate website and handle a rebranding project at the same time.

SOLUTION

What was the scope of their involvement?

We requested a top-notch website with a flexible architecture. They had two teams involved, one for the branding work and one developing the website, which communicated with each other. The website runs on a new CMS, similar to WordPress and Drupal, but more advanced.

What is the team composition?

The project manager assigned to us was the one who dealt with all inquiries and requirements. There was another project manager in charge of the rebranding project. The communication between the two was easy and fluent.

How did you come to work with Q Software?

Since we’re in the industrial sector, it was essential for me to pick a company that had experience with industrial websites. Q Software had experience with a tools manufacturer, which was a good reference for me.

How much have you invested with them?

We have invested between $100,000–$250,000.

What is the status of this engagement?

We started working with Q Software in January 2018 and decided to retain them as our primary supplier for the marketing department.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had positive reviews and responses from our stakeholders. The rebranding project was welcomed externally by the market as well as partners. We’ve also had a positive response among employees.

How did Q Software perform from a project management standpoint?

We had a face-to-face kickoff meeting and brainstorming session. After that, we’ve had regular communication through conference calls, email, workshops, and so on. We came up with new requirements as the project developed, so the initial budget was nowhere near what we ended up with.

What did you find most impressive about them?

The process was structured with phases and milestones, and their responsiveness was very good. We’d often come up with last-minute requests for the rebranding, and they were quick to address them. Their team was really great and we’re happy with the brand's outcome.

Are there any areas they could improve?

We initially started with one project manager for the website project, who went into maternity leave and had to hand over the work to someone else. The transition could have been smoother in terms of tasks and follow-ups, but we know it takes a while for a new member to catch up. The outcome, in the end, was brilliant.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for an Advertising Agency

“They’ve made it easy for us to scale everything.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Aug. 2017
Project summary: 

Q Software provided development, first for a WordPress site, and then for a SaaS digital platform and image library. They used PHP, beginning with the infrastructure, the prototype, and then the product.

The Reviewer
 
Trondheim, Norway
COO/Head of Agency
 
Verified
The Review
Feedback summary: 

The team completed all the deliverables to an extremely high standard, producing platforms that are scalable and that allowed to company to secure key client agreements. They are proactive and take a holistic approach to development, working hard to fully understand the problem and solution.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and head of agency at Centerteam, an advertising agency specializing in shopping centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

We needed help with the development of our website. After that, we wanted to develop a SaaS digital asset management platform.

SOLUTION

What was the scope of their involvement?

They started out with the website build, which was done in WordPress. After we saw their frontend capabilities during that project, we started discussing the idea of them being our software partners for longer-term projects.

We want to develop a SaaS digital asset management platform, as well as a tailored parked image library. Everything is written in PHP. We started with the core infrastructure for all our different software suites and then built everything from the prototype, through to the final launch.

Two out of our three software suites are up and running, with clients and paying customers. The first sprint for the digital asset management software lasted three months. We then progressed with the image library and spent roughly nine months on it before delivering the first fully functional version.

What is the team composition?

The first core team was three to four developers and two project leads. My main lead has been Vedran (COO, Q Software). We’ve had a couple of their lead developers working with us, Ivan (Senior Developer, Q Software) and Harry (Head of Engineering, Q Software).

How did you come to work with Q Software?

They reached out to our CEO looking for Norwegian clients due to their past successes with them. We had a different software developer in Poland that we had worked with, but we weren’t that happy. We did a small project with Q that worked well, so moved onto the larger one.

How much have you invested with them?

We spent 100,000 euros (approximately $115,000 USD).

What is the status of this engagement?

We worked together from August 2016–August 2017. They still help with support.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, the quality of the work has been great. They’ve made it easy for us to scale everything as now we have a proper software platform. It’s been an important touch point with new clients—we’ve just signed a new agreement with shopping centers, and the digital asset management software was one of the key deliverables.

How did Q Software perform from a project management standpoint?

It’s been a solid cultural fit. The communication is good and they’re responsive. We began with Trello and now we use Teamwork, as well as Google Hangouts.

What did you find most impressive about them?

They’re proactive and test the business problem, rather than focusing solely on the software deliverable. They were actively involved in trying to understand our business, which was a big value-add.

Are there any areas they could improve?

We had a slightly higher turnover on the people working on the project than we hoped. That’s been true on our end as well—it’s the reality of growing as a company. When we started with them, there were 50 developers and now they have more than 100.

Do you have any advice for potential customers?

Don’t treat them as an outsourcing partner; align them to be your IT division.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for an Apartment Renting Company

"They have an amazing number of people with outstanding knowledge of digital trends."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
May 2017 - Ongoing
Project summary: 

Q Software is building a web platform with a Symfony backend and Angular frontend. They augmented the system—which is about to begin beta testing—with native iOS and Android apps.

The Reviewer
 
Manno, Switzerland
Lorenzo Cimasoni
IT Product Manager, Artisa Group
 
Verified
The Review
Feedback summary: 

Constant communication and stand-out knowledge of industry practices have enabled Q Software to produce excellent results up to this point. Their regular progress reports have fostered an atmosphere of transparency, and their sizable team qualifies them to handle upcoming phases.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an IT product manager for Artisa Group, a real estate building company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

We needed to outsource the development of our new apartments rental platform (web and mobile apps) in order to have a stable and usable product with as much flexibility as possible.

SOLUTION

What was the scope of their involvement?

They developed our web platform from scratch using Symfony for the backend and Angular for the frontend. This first phase also involved building native iOS and Android apps. We’ve since moved to the second stage.

What is the team composition?

Overall, we’ve worked with around 20 people, but no more than 6–7 at a time. Q Software has provided a UX designer, a mobile team, and two front- and backend web developers. Our main point of contact is the assigned project manager, of which we’ve had two.

How did you come to work with Q Software?

After a few months of searching, I'd received eight proposals to choose from. We liked how Q Software was going to run the project in short, intensive sprints because it would give us alpha content to test at an early stage. They were proactive in taking care of our needs from the beginning.

How much have you invested with them?

We’ve spent between $50,000–$199,999 so far.

What is the status of this engagement?

We’ve been working together since May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're quite happy with the results they’ve given us.

How did Q Software perform from a project management standpoint?

We’ve established good communication, speaking with each other daily and talking on the phone once a week. They provide reports and deliveries every two or three weeks and correct problems as soon as they’re made aware. I especially liked the three-day workshop they put on at their office so we could explain our needs face-to-face.

What did you find most impressive about them?

They have an amazing number of people with outstanding knowledge of digital trends.

Are there any areas they could improve?

We had some initial problems with communication, but we solved the problem.  Other than that, we’re happy with their work.

Do you have any advice for potential customers?

Have clear ideas about where you want to go and what you want to develop from the beginning. If this isn't feasible, involve Q Software as much as possible to reach these conclusions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Development for a Boating Booking Company

"They are prompt and professional with every task, and they are accommodating to our needs."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

Q Software provided development assistance for multiple projects. They revamped an inflexible CMS and created an updated account management system from scratch, and are currently adding features to it.

The Reviewer
 
Berlin, Germany
Ivan Miletic
CTO & Co-Founder, Zizoo
 
Verified
The Review
Feedback summary: 

The first project was successfully completed, allowing for it to be integrated for immediate use and experience an increase in conversions. The updated dashboard has contributed to higher user engagement thus far. The Q Software team have built a stable relationship and are flexible and responsive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO and co-founder of Zizoo. We’re an online boat rental platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Q Software?

We’ve worked on multiple projects with Q Software. Our first engagement focused on revamping our CMS that wasn’t flexible enough to meet our scalability needs. Additionally, our user dashboard was outdated and needed to allow users to manage their accounts and booking more effectively. We didn’t have the in-house budget or time to fix the tool on our own.

SOLUTION

What was the scope of their involvement?

For our first project, they assessed our issues and customized our system’s landing pages to make it more easily modifiable for users.

The second project is more significant, as we needed an updated user dashboard. They developed the platform with Symfony, PHP, and React.js. Their team was integrated some of our existing APIs, but the system was entirely standalone from our current platform. They delivered an entirely new system that we incorporated into our other products.

What is the team composition?

They assigned us a dedicated project manager who I work with directly.

How did you come to work with Q Software?

I had known Q Software for 4–5 years and had good experiences with them. Whenever we need something, we refer back to them.

How much have you invested with them?

We’ve spent between €40,000-€50,000 (approximately $46,000–$57,000).

What is the status of this engagement?

We began working together in 2017, and our current project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After the landing pages were updated, we saw a significant drive in conversions on our side. We’ve also seen high engagement after Q Software implemented the new elements to our dashboard. Every feature fulfills its purpose and meets our expectations.

How did Q Software perform from a project management standpoint?

They handle the project with a scrum process. Q Software arranges the work so I am only lightly involved, which has made it one of the better experiences I’ve had. I meet with my project manager to discuss expectations, issues and explain our technologies to their team.

What did you find most impressive about them?

From our first interaction, Q Software was quick to build a good relationship with us through their fast communication. Their team follows up on every email. They are prompt and professional with every task, and they are accommodating to our needs.

Do you have any advice for potential customers?

Staying engaged with them throughout the process helps keep your project prioritized. To get the best results, approach them with the same professionalism and openness that they give to you.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer