Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We went live about 18 months ago, and the number of bugs and errors have been low. Our previous system would crash frequently. Another benefit of the web application is that it allows the sales associates to work offline because the Internet connectivity is spotty in some areas of Colombia. Once connectivity is reestablished, the system updates the new information. That function wasn’t available before. Overall, we’ve seen a growth in efficiency since the new system has been implemented thanks to the robustness and reliability of PSL’s technology and software practices.
I don't necessarily handle all the technical KPIs because I'm more on the business development side. But from a big picture perspective, we’ve seen tremendous flexibility in what we can do with the new system from PSL. For example, with our legacy core system, launching a new product would take 2 or 3 months. With PSL’s new system, the process takes 2 or 3 days, which allows the whole process to go much faster. Our rate of product introductions has increased significantly.
They have also used data to create an analytics aspect, which has facilitated a new system that’s much more flexible. The consumer finance company can turn around a complex analysis in a matter of days where before, it used to take weeks. So these are tangible results we’re experiencing. With the new system from PSL, we haven't experienced any major issues with the system crashing or having to dig into the data to correct it. We haven't quantified all the benefits of the new system, but from an anecdotal perspective, they are substantial.
How did PSL Corp perform from a project management standpoint?
I would say they performed well overall. We had only 1 minor situation with one of the team members. Once we mentioned it to them, they were quick to change that team member and put in place a person who was better equipped to serve the needs of our client. It proves their ability to cater to a client's needs. The architects and the project managers from PSL were proactive. They knew about the industry we were working with, so they had relevant, industry-specific knowledge that was useful. They also were able to take our internal IT team to a new level. Our IT team feels they learned a lot in the process and they are better at their jobs since working at PSL.
The communication was always very fluid because they already knew about making the core of a finance product. It was just a matter of us explaining our approval, application, and collection process to them so they could adapt our project to the core financing technology that they had already developed for other clients. The interaction was always smooth.
We had experienced team leaders who helped us maneuver all these financial regulations. They helped us address the challenges of having the redundancy of a large number of clients in the database. They also provided an agile way of working, which was new for this company and for Celerix at the time. It proved to be quite efficient because we did iterations and sprints. Every 2 or 3 weeks, we would meet and have a little bit more of the project done. We had a lot more visibility in how the project was progressing than we were used to seeing in other projects, where we would see updates every 2 or 3 months. That was helpful in making sure that the final product we were producing was what we really wanted.
What did you find most impressive about PSL Corp?
The local software developers are way ahead and agile. Their team members tend to take pride in their work, and they go the extra mile when it’s required. It’s always comforting when you find committed people while outsourcing. They feel the client’s pain. Like with any process, we had our ups and downs, but the relationship went smoothly in the end.
Are there any areas PSL Corp could improve?
I would say some specific team members might have areas for improvement, but I feel they did very well. I can’t think of anything worth mentioning.