Propelur

Introduce your business and what you do there.

We are a medical/health marketing and communications company. I’m the senior account manager.

What challenge were you trying to address with Propelur?

We were trying to complete development of a digital tool. Our in-house team was overloaded, and we don’t have that type of expertise. We were looking for someone to align with us as a partner on this project.

What was the scope of their involvement?

They designed and developed an app for us on iOS and Android. It’s a great tool that helps patients on their journey with a specific medication.

Our client identified their business requirements and end goal, and we worked with Propelur to develop a map for how the app would flow. With that, we designed the frontend based on the branding of the drug and what we are allowed to say in the pharmaceutical and patient world. Once our client approved the frontend content, we began backend development.

We are waiting for content for the backend so they can finish testing and deliver the product.

What is the team dynamic?

I am in communication with 3 people from Propelur.

How did you come to work with Propelur?

Vic [Owner, Propelur] is a previous colleague of mine, and we reached out to them to see if they could meet our expertise needs and timeline. The scope of the work, the budget, the expertise, and the turnaround time were all important. We are required to obtain a couple of quotes, but Propelur was the most competitive and had a well-thought-out proposal.

How much have you invested with them?

We spent $15,000.

What is the status of this engagement?

We’ve been working with them for 4 months, and the project is ongoing. We have been on hold for 3 weeks waiting for approvals, but we should be done in a couple of weeks.

What evidence can you share that demonstrates the impact of the engagement?

We have a functional version of each app. They delivered what we agreed on in the wireframes.

The best part is how good they are at testing. They don’t just get the work done, but they also highlight recommendations for improvements and suggest alternative approaches. They proactively think of the end user, which is helpful.

I’m tech savvy but not at their level, so it helps that they function as a partner, rather than just doing what I ask. They’re able to guide us while also completing the work.

How did Propelur perform from a project management standpoint?

They are very good. They were always sending me updates and requesting outstanding materials. They held regular status meetings. We have weekly check-ins, and I receive end-of-day reports.

We had a few stretched timelines due to approval from the pharma side. It was challenging to get them the content from our client in a timely manner. They’ve been fantastic in terms of being on time. It could’ve been done rather quickly if there wasn’t so much red tape.

What did you find most impressive about them?

Their turnaround time and their proactiveness is impressive.

Are there any areas they could improve?

They were not as familiar with pharmacy industry requirements, so that was a learning curve. It doesn’t affect their development, skills, or expertise. They are totally informed now about necessary approvals, regulatory bodies, etc. Dealing with all of the steps and personnel involved in the approvals could’ve been frustrating on their end, but they didn’t come across that way. They were inquisitive about how things worked because they wanted to learn.

Please describe your company and your position there.

I own a business that helps other companies grow their online presence with a combination of content writing, social media, and public relations.

For what projects/services did your company hire Propelur?

I hired them to make my website.

What were your goals for this project?

My goal was to have my website look and flow the way I envisioned while including all the information I wanted.

How did you select this vendor?

I found them on Thumbtack, where I looked for someone who could offer a fair price. I had a couple of rounds of correspondence with Vic (Owner, Propelur).

Can you go into detail about the services they provided and the scope of the project?

They built me a WordPress website from scratch using the content and vision I provided.

What was the team composition?

I worked with Vic and his team of developers.

Can you share any information that demonstrates the impact that this project has had on your business?

Their work was pivotal in helping my business get started. Having a site allowed me to announce my business launch and start marketing my services.

How was project management arranged and how effective was it?

It was timely and transparent. Vic communicated with his team frequently and helped me get clear answers to my questions and requests.

What did you find most impressive about this company?

The price is really hard to beat. I'm hugely satisfied with what I got considering what I paid.

Are there any areas where they can improve?

I wish they were more transparent about the limitations of WordPress and other platforms. Customers need to know from the start about potential problems in what they are asking for.