Propagent

Please describe your company and your position there.

I'm an entrepreneur mostly working in the field of written online content. The project where we worked with Propagent though was the set up of a jewelry webshop selling quality handmade jewelry with an emphasis on fantasy and sci-fi themes.

For what projects/services did your company hire Propagent, and what were your goals?

Though we knew we would start small, our team decided to have a self.owned and created webshop so we have room to grow without issues in the future. Propagent advised on this decision already, and after choosing to partner with them, we started setting up the webshop.

Our goal was to have a modern, elegant platform in WordPress in a few months time. By providing them our own - in many cases unique - designs, they built the platform, ironed out the bugs after testing and continue to be our service providers for upkeep, maintenance and any future requests and developments we might have.

How did you select Propagent and what were the deciding factors?

Word of mouth actually. Our graphic designer worked with Propagent previously and she recommended them. Our first contact and phone conversation with their representative was very casual and honest, we were actually discussing if unique development is the right choice for us?

Propagent transparently listed the pros and cons and left the decision up to us. That attitude is one of the reasons why working together is so easy.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially we set out to build the webshop in about 6 months. We didn't have all the graphic designs at the time though, and were providing them gradually, and Propagent was very flexible when these caused complications to the progressing development.

The webshop includes a main page, an About me, a Shop, Product category pages, a Blog, a FAQ and several others including Terms&conditions or Privacy Policies. The shop is based on WooCommerce, with card payment through Barion.

Our insta feed is embedded, and the site is multi currency as well as multi-lingual.

How many people from the vendor's team worked with you, and what were their positions?

I've gotten to know several team members from Propagent. Our main contact was their Chief Operating Officer, but we also had many meetings with our developer(s), and when it came down to the most complex issues, got some help and insight from their CEO too.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had no hard deadline, so enough to say we were happy with the time taken. We always knew what they were working on and what the prioritized tasks are.

Describe their project management style, including communication tools and timelines.

We started off with understanding our needs and the scope of the projects, so they could plan and allocate time accordingly.

Detailed tasks were communicated through ticketing on an easy-to use task management platform. Overall issues, directions were discussed via phone or e-mail, and we held regular meetings at given milestones.

What did you find most impressive or unique about this company?

I liked their honest feedback. I really think it overall helps a partnership be more effective if things are stated as they are. Our project was a smaller one in Propagents portfolio, but that never stopped them from giving the tasks proper attention.

Are there any areas for improvement or something they could have done differently?

This was our first time developing a website from scratch, so our team was quite ignorant when it came to correlations between our plans and development requirements.

This did cause some hiccups for them along the way, which I now know could have been avoided in some cases. We never felt any disadvantage because of it, though.