Promet Source

Please describe your company and your position there.

I'm the manger of our state Judicial branch of government websites.

For what projects/services did your company hire Promet Source, and what were your goals?

Our website was migrated to a Drupal environment and we required advanced technical support for both core and security updates to assist our inofrmation technology department and the web team.

How did you select this vendor and what were the deciding factors?

We selected Promet after reviewing over a dozen bids for our project. We were impressed with their experience and professionalism as well as talented team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss our site and existing process of applying updates. The site is Drupal so we also went over the steps and processes in detail specific to our envirnonment. Meetings and discussion were held via Zoom and sharing screens.

How many people from the vendor's team worked with you, and what were their positions?

We work with a project manager and two developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After beginning our work with Promet both core and security updates have been completed in very fast and efficient time. We also have no issues due to the thorough testing by Promet on a development site.

Describe their project management style, including communication tools and timeliness.

Project management is very dependable and Promet takes the time to explain processes and to ensure we, the client, are informed of all steps. Promet uses Zoom and email, as well as an online management system for us to see and chat.

What did you find most impressive or unique about this company?

They have excellent communication and project management processes. We feel very confident with their expertise and as relatively new Drupal users, we have also learned a lot. They really take the time to make sure we know everything that needs to be done!

Are there any areas for improvement or something they could have done differently?

We have NO areas of improvement! We had a previous contractor and Promet is far superior in every possible way.

Please describe your company and your position there.

Latham is the largest designer, manufacturer and marketer of in-ground residential swimming pools in North America, Australia and New Zealand. I am the Director of Digital Marketing for the company.

For what projects/services did your company hire Promet Source, and what were your goals?

We needed to have a tool built that would enable independent builders we work with to dynamically add our product content to their sites. Also allows us to maintain it and track usage.

How did you select this vendor and what were the deciding factors?

We've successfully worked with them on other projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Client is requesting services from Promet Solutions that involve web and mobile application consulting, design, development, integration, maintenance, strategy, and support for the following project objectives, consulting requests, and/or other issues.

Project: Promet will develop, test and deliver a Dealer Tool as described in supporting documentation and scope of work below. The tool will be tested per specifications and deployed a Latham Pool WP instance. Additional hours to support the rollout of the tool are included in the statement of work. ASSUMPTIONS Client acknowledges and agrees that the following assumptions are true. Changing the assumptions may result in a fee adjustment and a change in the timetable for the services.

• Hosting platform for the development of the tool will be provided by the client
• Any services not specified in this SOW are considered out-of-scope and will be addressed with a separate SOW or Change Order.
• Any services performed by Promet Solutions but not set forth in this SOW will be subject to additional charges for Client.
• If applicable, Client will provide all non-open source software for all applications and data being utilized as part of Promet Solutions’ services.
•  If applicable, Client hardware and software systems will have access to and be remotely accessible from the network and Internet as needed to perform all services. Changes to development and production environments during the course of the project will result in additional charges
• If applicable, Client maintains current licensing and maintenance contracts for all hardware and software for support reasons.
• During discovery Promet and the client will identify and sign off on all the features, designs, content to migrate, and functionality. The documented and signed off detailed discovery documents will serve as the full SCOPE OF SERVICES

Requirements and Assumptions We have presented below our understanding of the scope of the project and our assumptions based on information shared with us to date and in our proposal discussed in March 2022.. We will design, develop and deploy the Latham Dealer tool website using the latest major version of Word Press available at the start of the project. Promet will create all described functionality for the dealer tool based on the draft wireframes provided to Promet.

Promet will document the functionality prior to the project start and provide the customer with a project plan, test plan and schedule of delivery. Once the site obtains client sign off Promet will launch the new site into production. 160 hours of support are included in the cost of the project and may be used for additional scope development, support during rollout or other activities as dictated by the client. Reference Documents for Requirements and Plan Latham Dealer Tool WP App High-Level Requirements Admin Functionality

Dealer Management View: Administrators will have the ability to view dealers in a list view alongside their corresponding active product line embeds.

Edit: Administrators will have the ability to edit dealer information by selecting a dealer from a list and clicking an edit button. Add: Administrators will have the ability to add new dealers and provide new dealers, which will generate login credentials and notify the dealer via the email address provided.

Delete: Administrators will have the ability to completely delete a dealer account, which will also disable all active embeds.

Disable: Administrators will have fine grain control over which embeds they can disable for a specific dealer. Once disabled, the embed will not generate results in the dealers corresponding website placement. Dealer Embed Management Administrators will have the ability to select pool dealer types and product lines from a tabbed list that is populated based on data from the main WordPress website, which will be retrieved via the WordPress API.

This data will power the options available to the dealers when they generate their embed codes. Dealer Tool Administration Area Dealers will have a login area that will be powered by WordPress. The functionality will support basic login/logout, password reset and a restricted dealer page where account information can be edited.

Account information will include the following fields: First and Last Name, Company Name, Email, Phone, Address, Zip, State, Country and Dealer Type. The Dealer Type field options will be powered by data from the main WordPress website, which will be retrieved via the WordPress API.

Dealer Functionality Embed Code Generator Dealers will have the ability to generate an embed code based on the available product lines and layout options in the dealer tool administration area. Any embed type configurations created by a dealer will be stored in the WordPress database for later retrieval to support editing and administrator oversight.

Dealer Embed Functionality Dealer embed codes will include a URL that connects to a specific dealers unique embed options in order to display the proper content and layout selected by the dealer. In addition the unique identifier that connects to specific dealers will support administrator control of embedded widgets in order to allow for disabling and enabling from the WordPress administration

How many people from the vendor's team worked with you, and what were their positions?

3

Can you share any measurable outcomes of the project or general feedback about the deliverables?

So far it's been amazing. They've delivered on every milestone and kept the project moving.

Describe their project management style, including communication tools and timeliness.

It's fantastic, they manage our expectations and are keeping us honest.

What did you find most impressive or unique about this company?

Attention to detail and delivery. They are experts in what they do which include management of projects from start to finish.

Are there any areas for improvement or something they could have done differently?

Not as of now.

Introduce your business and what you do there.

I’m the director of streaming platforms at Knowledge Network, a British Columbia public education broadcaster that has been around for about 41 years. We broadcast dramas, documentaries, and performing arts, and we have a wide following in British Columbia, being the third or fourth most-watched channel. We also have a huge collection of streaming platforms that our audience uses to stream our programs, both video-on-demand and live formats. Furthermore, we’re also a nonprofit charity.

What challenge were you trying to address with Promet Source?

A big shift was happening with our CMS; Drupal 7 was reaching its end of life, so we needed to do a massive migration from Drupal 7 to Drupal 9 for our knowledge.ca website.

What was the scope of their involvement?

Promet Source is helping us migrate our site to Drupal 9. They’ve been rewriting a lot of custom modules because we already had a very customized site with several different systems involved. As we’re both a streaming service and a nonprofit organization, we’ve implemented functionalities so that our users can stream our content and also donate to our charity. Thus, the final objective of Promet Source is to rewrite all of those custom modules so that they work well in Drupal 9.

A lot of the technical code that they’ve developed is written in PHP, but I’m not aware of what their programmers are using to write the code. Other technologies they’re using include JW Player, which is our streaming video player, as well as other scheduling and programming tools.

The Drupal migration, however, is just the first part of the project. Once our site is completed in Drupal 9 and we test it to verify that everything works well, Promet Source will help us move our entire property from our on-premise servers and databases to AWS.

What is the team composition?

We’ve worked with different people from Promet Source for different things. However, we consistently work with 5–6 people who take on various roles.

How did you come to work with Promet Source?

We met Promet Source at DrupalCon.

How much have you invested with them?

We’ve spent around $350,000–$400,000 CAD (approximately $273,000–$312,000 USD).

What is the status of this engagement?

We started working together in January 2021, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The project is not complete yet, but Promet Source has managed everything very well. We’ve seen what they’ve developed, and they provide us with demonstrations, so we’re confident that everything is getting done.

How did Promet Source perform from a project management standpoint?

Promet Source offers world-class project management. They’re the best organization I’ve ever worked with in terms of project management. We’ve used Jira, Confluence, and Smartsheet for project management. Additionally, we mostly communicate via Zoom, but we also use email and Microsoft Teams.

What did you find most impressive about them?

Promet Source is very technically adept at what they do; they always figure out any issues we throw at them. For example, they’ve helped us troubleshoot important issues with another of our sites despite not being the ones who developed it.

Additionally, Promet Source has played a supportive role throughout the engagement, going above and beyond to help us solve other technical issues. On top of those qualities and their outstanding project management, they offer excellent communication and are always on top of things. Their entire services are unbelievably impressive.

Are there any areas they could improve?

It would be great if Promet Source quoted projects with a flat rate based on the requirement gathering process instead of offering a time-and-materials approach. Working with hourly rates can be challenging from an affordability standpoint. Scoping projects beforehand to provide us with a flat rate pricing would really help our budgets.

Do you have any advice for potential customers?

If you have a Drupal project, I definitely recommend working with Promet Source. They’re very capable of doing complex development tasks to a very successful level.

Please describe your company and your position there.

Schmidt's Auto is a towing, recovery , salvage and seller of used parts. Our towing is primarily municipality, account and emergency roadside assistance for the general public.

For what projects/services did your company hire Promet Source, and what were your goals?

To update our website ensuring information about all our service offerings. Allow users the ability to request services and parts online, as well as online payment option for select services.

How did you select this vendor and what were the deciding factors?

We have worked with Promet in the past and have had great experiences. They developed our dispatch software for our taxi business, ( in 2010) . The CMS, Consumer app ( both IOS and Android) , and a driver app.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We outlined our needs, Promet provided an SOW, outlining steps. We had initial kick off meetings to discuss our needs. Following, Promet provided examples/themes for us to choose from. We meat bi-weekly with updates as well as tracking progress via confluence and staging sites. They were conscious of our budget and worked to minimize paid images etc. and stayed on budget. Prior to launch, we had multiple walk through's , training on WordPress Engine and set us up for google analytics. They also supplied a copy writer to review our copy.

How many people from the vendor's team worked with you, and what were their positions?

Account manager, Project Manager, VP of Digital experience, Developer, Owner check in , Business Manager follow-up

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has seen an increase in Part request , by 60%. prior , we did not have an online option for consumers. Tow requests have been less, approximately 10%. However, since most of work is contracted, this is expected. the sites main purpose was to provide information, such as about us, towed vehicles and the process, And finally, a fresh and i[dated representation of our company.

Describe their project management style, including communication tools and timeliness.

The Promet team was accessible and responsive. We had bi- weekly meeting , or email communication to stay in touch and on track. The team was easy to reach and their roles were clearly identified.

What did you find most impressive or unique about this company?

They delivered what we asked for in a professional manner.

Are there any areas for improvement or something they could have done differently?

All went very well.

Introduce your business and what you do there.

I’m a program manager for a professional nursing nonprofit. I’m responsible for our five Drupal websites.

What challenge were you trying to address with Promet Source?

We wanted to use the same CMS across all of our websites. We attempted to do the support work in-house, but we didn’t have the talent to be effective Drupal developers. We reached out to Promet Source, and now we’re in a support contract with them.

What was the scope of their involvement?

Five of our Drupal websites were designed and developed by other firms. We needed consistency in supporting and maintaining these sites. Promet Source provides us with exactly what we were looking for.

They support and maintain all of our Drupal websites, and they're currently working on migrating our event site, which is in WordPress, into Drupal. Since Drupal is open source, they perform core security updates to make sure our customers' data is protected. They also handle small marketing requests and enhancements, depending on what we need.

Also, as part of the migration project, Promet will be doing UX design and custom Drupal development.

What is the team composition?

For the support contract, we work with the director of support services, a support developer, a solutions architect, a systems administrator, and a QA analyst. Additional senior or support developers are added as needed. For the new migration project, we work with a project manager, a solutions architect, the VP of digital experience, and a senior UX/UI designer.

How did you come to work with Promet Source?

The director of information services initiated our engagement with Promet Source. I wasn’t part of those decisions, so I’m not sure how it happened.

How much have you invested with them?

Our support contract is about $250,000 a year. The project we’re working on now is about $370,000.

What is the status of this engagement?

We started working together in 2015, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

If there are no issues, it means they’re doing a great job. Rather than getting profit or ROI, we look for not having any security incidents, downtime, or problems with our websites.

How did Promet Source perform from a project management standpoint?

We meet with them weekly and do deployments every Thursday. They use Jira and Confluence. We have a thorough scorecard in Confluence that lets me know the status of all of our websites at any time. I love that I never have to wonder where they are with the work because they keep us informed. It feels like they’re part of our internal team.

What did you find most impressive about them?

They take ownership of their work and care about our websites as much as we do. They want us to succeed, so they feel like an extension of our team.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Be comfortable with asking them though questions. To get the most out of them, you must trust them. We communicate with them like friends, and that’s made it a very comfortable relationship.

Introduce your business and what you do there.

I am a senior policy advocate at the American Library Association.

What challenge were you trying to address with Promet Source?

As part of a large-scale, grant-funded initiative with a third party, we needed to develop and launch a website.

What was the scope of their involvement?

Our existing website served more as a repository for information, and we wanted to turn it a more attractive and feature-filled platform. We presented Promet Source with mock-ups of our ideas, and they conducted interviews with our core product team to learn more about our ideal site. Our feedback from those sessions drove three separate design and development sprints. We had a very aggressive timeline as part of this initiative, so we challenged Promet Source to complete the work in about six weeks.

What is the team composition?

We worked with Andrew (President, Promet Source), Mindy (Director of User Experience and Design, Promet Source), and Melissa (Project Manager, Promet Source).

How did you come to work with Promet Source?

When our IT team outsources specific tasks, they typically choose Promet Source. Given that we already had a relationship with them, we were confident that they could help with this project.

How much have you invested with them?

We spent about $46,000.

What is the status of this engagement?

We worked together from October–November 2018.

What evidence can you share that demonstrates the impact of the engagement?

Because of this website, the libraries that we’ve worked with as part of this initiative will now have evidence of the work they did to further the project. They will be able to show their administrators and funders that they were part of a nation-wide endeavor.  

How did Promet Source perform from a project management standpoint?

We worked very well together. Promet Source was patient with my team while explaining all of the technical aspects.

What did you find most impressive about them?

I appreciated their design sprints and the iterative process. They masterfully took our ideas and translated them into specific pieces of the website. They gave us two or three different concepts during each team meeting. After we provided feedback, Promet Source successfully implemented our comments into a new version.

Are there any areas they could improve?

Given the short timeline, I don’t know if there’s much more we could have asked them to do differently. Promet Source advocated for user testing, but we didn’t have the time for that, and that’s not something we can hold them accountable for.

Please describe your company and your position there.

I was the former COO at a large association in the retail and consumer packaged goods (CPG) marketing space. In my role, I led our web development efforts among other things.

For what projects/services did your company hire Promet Source?

I hired Promet Source to rebuild our association website in Drupal.

What were your goals for this project?

In addition to finishing on time and budget, our goal was to end up with a website that would impress our members and provide them with increased functionality. Implementing new tools would allow members to improve their performance and lift the level of our market.

How did you select this vendor?

I searched for 3–4 recommended Drupal firms that had done similar projects in the past. I interviewed each, checked their references, and narrowed the list down to two finalists. The final deciding factor was the price and timeline estimate.  

Describe the project and the services they provided in detail. 

Promet Source rebuilt our association website in Drupal. They provided turnkey web development services, from requirements gathering through to design, development, deployment, and continued support. 

What was the team composition? 

The core team consisted of about 4–6 individuals, however, others came in and out as their specific experience and skills were needed.

Can you share any information that demonstrates the impact that this project has had on your business?

Upon completion and rollout, visits to our site improved materially. Not only that, but the time spent on each site also increased materially. We were overwhelmed with positive anecdotal feedback from our membership, and the site’s usefulness played a part in our subsequent acquisition. 

How was project management arranged and how effective was it? 

The project management was solid. Our team had many stakeholders, which can be challenging to manage—a bit like herding cats—but Promet Source did well. Whenever I had concerns over project status and velocity, they took my questions seriously and answered quickly.

What did you find most impressive about this company?

I was impressed with the end result.

Are there any areas for improvement?

No, not without getting nitpicky.

Could you briefly describe your organization?

I own a company called Green Cab of Madison. We started that company in September of 2010. I’m one of the owners. We serve Madison, Wis., only.

Could you describe the business challenge(s) you were attempting to address when you initiated the relationship with Promet Source?

Currently, we own a towing company. My husband’s grandfather owned a taxicab company way back in the ‘60s and kind of got out of the business. Back in 2010, we decided to get back into the taxicab business. We wanted to start out with a hybrid. We wanted to do a rideshare taxicab service. Of course, we needed a way in which to effectively communicate with our cab drivers. We started looking at some of the traditional taxicab programs, hardware companies that used the meter cabs and two-way radios and all sorts of different options. What we found didn't really fit with our whole model of a shared service, green service, hybrid cabs, state-of-the-art cars in transportation. We needed a state-of-the-art communications system in place. It was then that we started thinking about using iPads. Why not use something that was flexible and intuitive, something that could processes credit card transactions, reliably communicate between drivers and customers, and allowed for all kinds of customizations. 

It was during our evaluation of this idea that I thought of Andy, who is the cofounder and owner of Promet, and who we already had a relationship with. We had worked on projects in the past. I reached out to him and said, “Here is what we’re thinking about doing." I basically described our project and requirements and asked him if it was something they could deliver within a 30 day timeframe. Andy took our project specifications and reviewed them with his team. He reconnected a few says later and said, “Yes, we can do it. We’ll put it together for you.” It’s gone into three stages now. And we were successfully up and running with 10 operational cabs in 30 days.

Could you describe in greater detail the scope of this project? For instance, did it involve custom visual design, backend development, training, support, etc.?

They didn't have experience working with a taxicab service before. We exclusively in the towing business. We certainly knew what we wanted it to do going into the project. We would put it all together and say, “Here is what I think it should look like. Here is what I think our dispatcher should see. This is what we want to pass along to the drivers.” We'd provide them with very rough drafts of our requirements, mostly in PowerPoint format. They would come back and say, “This is how it can be done,” and often offer us suggestions on how to modify the process in our favor. It’s definitely been a collaborative effort. It’s our vision and they made it a reality. 

How did you select Promet Source as your solution partner?

It’s simply because of my past business relationship with Andy. We worked with a company called Sundial.com during the whole .com craze. I was working for Bell Cells at the time. I’m not actually even sure where Andy was, but there were about three or four initial partners that started Sundial.com, and we built an e-commerce site for the sales distribution of cellphones.

That particular relationship lasted almost five years. We had different ownerships along the way. Everybody parted their own ways after about four and a half years. That’s how I met Andy. Knowing what he could do when I was working with him at Sundial, how our site was working, and all the different firms that we partnered with, was an important factor. I was impressed with how all that happened and knew that he had started this company, Promet, and reached out to him. Also, prior to building our green light, which is what we call our dispatching software, they had built our SchmidtAuto.com site, our towing website, too. I knew that he could build websites, but this was a different kind of project. 

Could you provide a sense of the size of this initiative in monetary terms?

Taxicab software could range anywhere from $10,000 to $200,000. It was all dependant on what you wanted to spend. We originally went in and said, “We had a budget of $75,000. Let’s get this up and running,” which included of the ability to book online through our primary site, as well as through our dispatch software, run on our iPad application. That was our initial budget. We ran that for a year and a half, almost two years. We always knew we wanted to make enhancements because we’d certainly like to market this. I’ve had numerous people contact me about it. We’re the first one to use iPads as a full dispatch solution. There are various Droid versions out there. I think we might be one of the few companies that use iPads as primary solution. We went in this last year and rewrote everything. We did Drupal 7. We did a lot of enhancements to it. Now, we’re in the six-year range. When all is said and done, we're talking about the $150,000 to $200,000 range.

When was this iPad application completed and launched?

Phase 1 was completed within thirty days. By September of 2010, we were out the door with 10 cabs completely operational. We ran on that for a good year. As we began to add more taxicabs, we knew we wanted to build an enhanced version. They then worked on phase 2 for a good year. We just rolled out phase 2 in September of this year. Actually, it might have been the first part of October of 2013 when we completed phase 2. We probably won’t go much further than phase 2, unless something changes significantly within our business plan. We’re currently operating 35 cabs. It’s a great system for a small- to medium-sized cab company. If we were to get into the thousands of cabs, we'd probably need to do perform some additional systemwide enhancements. For now, we’re set. With software, there are always a million things you can do. In the end, it's really about what brings the most value. 

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they've delivered?

We have certainly grown this business. Obviously, that growth is attributed to a lot of different things. One of the things that we do is we have the ability to tell consumers that they can know what their fare is going to be before they ride. That’s the beauty of a zone-based pre-calculated fare system. Instead of getting in a cab and going into the city, so to speak, and not knowing exactly what the trip is going to cost, you can know before the cab even arrives. This is great because many people get out of the airport, hop in a cab, and they have no idea what it's going to cost them by the time they get to their final destination. We completely remove that uncertainty. We think that we've been able to capture not only our share of the market place. We have put some serious pressure on the other three existing cab companies in this area. We have grown the business in the first two years by 35 percent. And our current projection for this year is a growth rate of 25 percent. There are a lot of things that contribute to that, but this software allows us to offer rides in the most efficient manner. All of that contributes to more rides, which means more revenue for our drivers, as well as the company. We've provided more than a half a dozen permanent jobs through dispatch. 

When working with Promet Source, is there anything you would consider unique or special about them compared to other vendors you’ve worked with?

We have a very strong relationship. I'm completely comfortable calling up Andy directly, or simply stopping by their office if issues arise, or if I have questions or concerns. Our relationship is unique in that sense. They’ll put a product manager on with you. In our case, it’s Johnny Fox. He’s been very attentive to us. With other vendors that I’ve worked with, I would say that they've never been as attentive to us and our needs. Issues have and do arise, but they always go out of their way to address these things in a timely and responsible manner. I felt very comfortable with their expertise and their ability to effectively allocate their resources during the entirety of the project. 

In retrospect, are there areas that you think they could improve upon, or are there things you'd do differently as the client before approaching this type of project?

We’re a 24 hour, 7 day a week, 365-day business. It never stops for me, whereas there are a lot of companies that work Monday through Friday, the typical nine-to-five. That's not how we operate; in fact, we can't operate that way. Issues and problems can arise at 3 o'clock in the morning. The ability to maintain consistent and reliable communication is essential, because we’re running around the clock. We need to ensure we have that customer service access around the clock. The other thing would be responsiveness. Everybody wants everything done yesterday. All of our tasks come with an extreme sense of urgency, because in the taxicab business, time really is of utmost importance. From our end, making sure we devised reasonable and attainable timelines was a challenge to begin with. The more complex the issue or task, the more time and resources it takes. There were definitely times when we established some unrealistic timetables for completion, but we got through it. 

Could you briefly describe your company?

I work for the federal government. My particular office manages the patenting and licensing of intramural inventions for the Department of Health and Human Services.

What is your position?

I’m the deputy director at the Office of Technology Transfer.

Could you describe the business challenges you were attempting to address when you began the relationship with Promet Source?

We were looking to enhance and upgrade the website we utilize for our marketing and public relations efforts.

Could you describe the scope of the project? For instance, did it involve custom visual design, backend development, training, support, etc.?

We essentially delegated the technical development of our website to Promet, and they helped us build out various modules. They provide support on a case-by-case basis.

How did you select Promet Source as your solution partner?

We initiated a government procurement process. We conducted preliminary research into potential vendors with the appropriate capabilities and then distributed a series of RFPs to the most viable candidates. Promet was among a handful of firms invited to demonstrate their relevant expertise, and we decided they would be a good fit for statement of work specified. We were confident that they’d be able to deliver the solution we sought.

When was the most recent project completed?

We have several projects that remain ongoing.

In terms of results, could you share any metrics, statistics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?

I don’t have any specific metrics or figures for you. The most important factor for us has been deploying an enhanced and functional website that both external and internal users can utilize with relative ease. From that standpoint, the project has definitely been a great success.

When working with Promet Source, is there anything you would consider unique or special about them compared to other vendors you’ve worked with in the past?

They are extremely responsive. They’re very professional. They wait until they understand the project specifications in complete detail before they begin to build, which is different from other vendors I’ve worked with. Ultimately, I think that’s where they offer the greatest value. I’d rather have a vendor invest the time needed to comprehend the challenges at hand, so that way the solution they engineer is well tailored to the problem.

In retrospect, are there areas that you think they could improve upon, or are there things that you’d do differently as the client before initiating a project of this nature?

I would recommend that they spend more time on quality assurance and quality control before launch. That’s my only real critique.