Customer Care, Satisfaction and Retention.

We help companies provide great support and keep their Customers engaged longer. To sell more or increase profits. People, operations and technology. We deliver measurable results in area of Customer Satisfaction and Retention. We work to improve metrics like NPS, CES, CLV or FCR. #customersatisfaction #customercare #crm #contactcenter #omnichannel

$1,000+
$100 - $149 / hr
10 - 49
Founded 2005
Warszawa, Poland
headquarters

Focus

Service lines
40%
20%
15%
15%
5%
5%
Business Consulting
CRM Consulting and SI
Corporate Training
Client focus
50%
25%
25%
Enterprise (>$1B)
Midmarket ($10M - $1B)
Small Business (<$10M)
Industry focus
20%
20%
10%
10%
10%
10%
20%
Business services
Financial services
Energy & natural resources
Business Consulting Focus
30%
30%
20%
10%
10%
CRM Functions
50%
20%
10%
10%
10%
CRM Solutions
40%
10%
10%
10%
10%
10%
10%
Corporate Training Focus
40%
20%
20%
20%
Unified Communications
40%
20%
20%
20%

Portfolio

Key clients: 

PKO Bank, PKN Orlen, RWE, PZU Insurance, Orange, Grupa ERGO, ING, Nationale N., Enea Group, Plus, T-mobile, Infiniti, Microsoft, AXA, Warta Insurance, Canal+, Sanitec, Exatel, Europ Assistance, Cefarm, Merlin.pl, Orlen GAZ, Media Regionalne, Getin Bank, Medicover, KIR, Orbis, Prudential, Wolters Kluwer, GLS, Mondi Dorohusk, AmeriGas, PerfectGym, Tylko, Skriware, 4Decisons, BNP Leasing, WikiMedia, Mobeetech, Indoorway, Booksy, Framer, Pocztowy Bank, HCL, Guardian Glass & more…

Reviews