Digital Innovation Agency | 300 projects delivered

Gold
VERIFIED

Digital product design & development, built with you, not for you.

Digital innovation is a required core competency for tomorrow’s market leaders – it cannot be outsourced long term. To keep up with the digital demands of your customers, your organization must internalize design thinking, research-backed UX design, customer centricity, rapid, incremental testing, user validation and, agile development to inform and accelerate your digital roadmaps.

 

Over 20 years, we have launched more than 300 digital products, creating game-changing value for our clients with new websites, sales enablement tools, customer portals, and mobile apps.

We have a proven record of serving startup, mid-market, and enterprise clients including NRG, Flex, Sysco Foods, Keller Williams, Amherst, Dimensional Fund Advisors, Kinder Morgan, Jack Link’s, The City of Houston, World Market, Keller Williams, and Cisco. Our project results speak for themselves:

  • NRG generated $80M in new revenue
  • The City of Houston saved $40M
  • Brief Media acquired 19,000 monthly active users, 91% of the addressable market
  • Interactive Health Technologies scaled to over 1M users in 5 countries

We inform your roadmap with user research so that all ideas for features are evaluated against a trove of user insights, assumptions are validated and the backlog is prioritized based on which features create the most value.

We build it with you, not for you by leveraging your existing resources, assets, and ideas. We then organize ourselves around you to uncover the shortest possible path without redundant services.

We work ourselves out of a job leaving you with the core competency of digital innovation to accelerate your progress toward a best-in-class customer experience.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2000
Show all +
Austin, TX
headquarters
  • 4330 Gaines Ranch Loop, Suite 230
    Austin, TX 78735
    United States

Portfolio

Key clients: 
  • Keller Williams
  • Kinder Morgan
  • Sysco Foods
  • NRG - $80M in new revenue
  • The City of Houston - saved $40M 
  • Cost Plus World Market
  • uShip
  • McCoys
  • Dimensional Fund Advisors
  • University of Texas
Custom web application lets users buy a home without leaving the house Image

Custom web application lets users buy a home without leaving the house

Bungalo Homes plans to disrupt the real estate business by turning the pain of home buying into a hassle-free experience

In just 21 weeks, Praxent developed a fully-integrated digital product that offers users a complete home buying experience. On the business side, Bungalo employees got their own much-needed updates, like an automated backend that made their work easier.

Bungalo

Homes’ digital platform now flawlessly handles the home buyer customer journey from start to finish and equips the company with a faster and more efficient home selling system. Read More
Travel accounting meets workforce accommodation–two services in a one-of-a-kind package Image

Travel accounting meets workforce accommodation–two services in a one-of-a-kind package

Globeo’s new software is built to scale their business by saving their clients money on crew lodging expenses

Globeo has realized a business transformation that will alter the course of crew lodging services. Praxent helped them get there.

Praxent created a three-in-one platform that automates manual operations, eliminates human error, and cuts labor costs. It’s a platform that meets

the needs of Globeo, its clients, and partnering hotels, and gives Globeo the only workforce accommodation software of its kind in the industry.

Now, with their own proprietary platform, Globeo is positioned to own the competition. Read More

NRG’s cloud based app increased sales by making solar panel leasing simple  Image

NRG’s cloud based app increased sales by making solar panel leasing simple

NRG’s intuitive new financing product results in a shining success for solar energy

NRG SunLease needed a cloud-based portal for generating estimates and processing financing applications. Praxent produced a product that made those complicated concepts easier to understand.

By making a product that offered homeowners simple financing options in an aesthetically pleasing and professional

package, communication between sales reps and customers got better. The instant results were improved sales for NRG SunLease. Read More
Custom software increases financial transparency for the entire City of Houston Image

Custom software increases financial transparency for the entire City of Houston

Houston saves its taxpayers millions by making city contracts transparent

The Mayor had a deadline to make the city of Houston more transparent about its spending. Praxent helped him deliver.

It’s called the E-catalog; an information portal that documents the entire city’s purchasing online. This powerful tool helped the city dramatically increase government accountability as well as

citizen participation—all while saving the taxpayers millions.

Now, citizen watchdogs can scrutinize where their tax dollars are going, and prospective vendors can identify competitive opportunities that result in lower costs for the city.  Read More
The rodeo taps into a new audience by letting athletes qualify virtually Image

The rodeo taps into a new audience by letting athletes qualify virtually

New app raises awareness for the Rodeo, engages new contestants, and makes the administering and winning of prize money easier than ever

Praxent partnered with WCRA to create the first and only mobile app for rodeo qualifications. The Virtual Qualifier app encourages the longevity and growth of the rodeo around the country by finding contestants for 50,000 rodeo events. The app also streamlined

an administrative system that was managing thousands of registered athletes.

With a little help from technology, WCRA employees were able to fundamentally change the financing of rodeos and achieve their goals with less work. The result is greater prize incentives, easier and fairer access to big competitions, and a more efficient World Champions Rodeo staff. Read More
New software for wine vendors and wine tasters creates better workflows and management Image

New software for wine vendors and wine tasters creates better workflows and management

Palaterra solves its administrative challenges and creates new profits in the process

Palaterra moved from an industry player to a bonafide game changer in just a few years. Praxent helped them make the leap by creating an automated job scheduling and data collection app that produced 300% growth.

The results were so dramatic for this point-of-purchasing marketing company that selling

the technology to clients became a major focus of their business. Now, national suppliers come to Palaterra to gather market insights and inform their product branding. Read More
Part VIN scanner and part e-commerce site–the auto parts aftermarket gets a B2B/B2C solution Image

Part VIN scanner and part e-commerce site–the auto parts aftermarket gets a B2B/B2C solution

Praxent helps AAPA eliminate expensive aftermarket vendors and create a better consumer experience

Praxent worked to develop the strategy and design of two inventive auto-parts-sales products in one: a VIN scan app and a consumer-facing auto parts e-commerce site.

The strategy and design of these products allowed Aftermarket Auto Part Alliance (AAPA) to improve the sales experience

for their current customers, while also giving the AAPA scalable software solutions that their retailers could use for their own businesses.  Read More
How TicketCity’s custom cloud solution fueled the scaling of their business Image

How TicketCity’s custom cloud solution fueled the scaling of their business

Faster systems made for happier customers and better business at TicketCity.com

After rapidly growing its network of affiliated brokers and venues, TicketCity was struggling to process new and updated ticketing information through its inventory management system. Praxent created a solution that lightened the load by 98%, revving up their processing capabilities by 6800%.

Armed with this

lightning-fast new inventory system, TicketCity was able to process more than 300 million daily transactions and their ability to grow hit an all-time high. Read More
Plumb’s Veterinary Drugs turns their industry handbook into a handy app used by thousands Image

Plumb’s Veterinary Drugs turns their industry handbook into a handy app used by thousands

Plumb’s drug handbook goes online and goes from 0 to 20,000+ subscribers

Busy veterinarians and pharmacists are no longer forced to lug around heavy medical books and buy new editions. Praxent has turned their handbook into a regularly updated application. Keeping up with advancements in animal medicine is now much easier thanks to the 91% of veterinarians equipped with this highly adaptable

app.

It has made Plumb’s Veterinary Drugs the go-to digital resource for accessing up-to-date veterinary drug information and it’s completely transforming how small animal and rural practitioners access drug data. Read more

Athletes gets certified more efficiently than ever with web architecture that scales Image

Athletes gets certified more efficiently than ever with web architecture that scales

A faster, safer, more efficient way to the playing field for 18,000 athletes

When every penny counts, you need tools that do more with less. Non-profit TYFA (Texas Youth Football & Cheer Association) needed a web-based application that was scalable and capable of processing up to 4,000 participants at a time. It also needed it to work anywhere–in a gym or on the field–and run efficiently on

any computer or mobile device. Praxent built a cost effective, intuitive app that required zero training and made TYFA more efficient.

With scalable web architecture, volunteers could check birth certificates, complete profiles, take photos, and print photo ID cards reliably and efficiently. The system also sent guardians a waiver which they could sign electronically.

What was once a painful, manual process became streamlined and smooth. Read more

Kiosk software creates an experience out of photo taking; creates a software company out of a photo booth Image

Kiosk software creates an experience out of photo taking; creates a software company out of a photo booth

Photomadic got more than a photo booth with built-in software–it got a new way to market itself, and a new way to make money

Photomadic wanted to build a photobooth that could work anywhere and share everywhere. But dealing with a vast array of event spaces made Photomadic’s idea easier to dream up than it was to do. Between slow internet speeds, connectivity issues, and creating an interface

that any partygoer or pedestrian could use immediately, there were a handful of problems that needed solving.

Praxent helped Photomadic solve those problems and so much more.

The solution was a versatile piece of kiosk software that worked so well it changed how Photomadic did business. In a matter of months, they went from a company that made their money selling one-off photographs to a software company built on social media marketing and recurring revenue. Read More.

Custom software saves accounting firm thousands of hours internally–helps them work smarter and earn more Image

Custom software saves accounting firm thousands of hours internally–helps them work smarter and earn more

Crabtree Rowe & Berger’s automated accounting software saved time for everyone at the firm; and let them focus on what really mattered

At Crabtree Rowe & Berger, they had reliable accounting software. Like so many other firms around the country they were using QuickBooks–the industry standard. But what happens when the industry standard isn’t enough?

That’s where Praxent came

in. They helped Crabtree Rowe & Berger design a web-based tool for their team and their clients. This tool helped their employees synthesize what they were seeing on QuickBooks (a process they previously had to do by hand) and connect their clients to those financial reports with ease. All of this saved time and effort and allowed employees to focus on the most important part of their job–delivering key insights to their clientele of small businesses and entrepreneurs. Now, with Simple Numbers' automatically updating software, clients get those insights more quickly and can make decisions faster. The result has been more business for Crabtree Rowe & Berger. Read more.
Wearable heart rate monitors go from fitness idea to technology adopted nationwide Image

Wearable heart rate monitors go from fitness idea to technology adopted nationwide

How an idea for a fitness app became the backbone of a new interactive health program; and took their company nationwide

For many schools around the country, battling childhood obesity is now a top priority. For educators, parents, and teachers alike, so is finding the right tool to fight it. Luckily for school districts in over 30 states, they heard about the success of IHT, and took note.

Now, they’re using IHT’s heart rate monitors to help them achieve their own, specialized fitness goals. They're choosing IHT because their monitors work seamlessly with cloud software and help them tackle every student's unique challenges.

What started as the idea of one woman, Jen Ohlson, is now changing how our nation’s kids get healthy. Praxent helped her turn her dream project into a reality by building the product she had always envisioned and then some. Read More.

 

Reviews

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Web Application Dev for Mortgage Banking Company

“They worked fast and got an amazing amount of work done in a very short period of time.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - March 2018
Project summary: 

Working on a tight deadline, Praxent developed a web application that connects two mobile apps. They managed the design and back-/frontend development.

The Reviewer
 
1-100 Employees
 
Dublin, Ohio
Adam Berzsenyi
CEO, Keller Mortgage
 
Verified
The Review
Feedback summary: 

The app exceeded all expectations in terms of the design and customer satisfaction. Praxent went above and beyond to meet all needs, while their affordable rates coupled with their ability to professionally guide the process made them a reliable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Keller Mortgage. We're an auxiliary business to Keller Williams, the largest real estate company in the world. We mostly work with Keller Williams agents and help their buyers obtain low-cost mortgages to buy homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We were having trouble with both functionality and user experience of our online platform, so we were looking for a company to help us fix those issues. Also, our access to mortgage is through the Keller Williams smartphones. They press a button and it goes to our technology. We were trying to build that technology ourselves, but we realized we needed a professional company to build an app that would be superior in functionality and design.

SOLUTION

What was the scope of their involvement?

Their development team did research and created mock-ups that had to be approved by our owners. Then, they wrote the code for the web application and implemented it. Keller Williams has many agencies and buyers that are looking for deals and loans, so we needed an app that was visually pleasing and worked well. Also, we were on a tight deadline. Praxent met all of our needs and created a wonderful user experience in a very short time.

What is the team composition?

I mostly worked with Kevin (CEO, Praxent) who had a team underneath him.

How did you come to work with Praxent?

We were referred to them.

How much have you invested with them?

We spent between $50,000–$200,000.

What is the status of this engagement?

We worked with them between January and March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was assessing them on the quality of work, affordability, customer satisfaction, and timeline. They exceeded all four of my metrics.

How did Praxent perform from a project management standpoint?

Their job would have been a lot easier if we had known what we wanted. But we didn't know what we wanted, so they guided us through the process very professionally and helped us find the answers to our questions. Also, they always delivered on or before the deadlines.

What did you find most impressive about them?

I appreciated their urgency. They worked fast and got an amazing amount of work done in a very short period of time.

Are there any areas they could improve?

I can't think of anything. It was a great experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Web Platform for Rodeo Business

“They were very easy to work with, thorough, stuck to our budget, and delivered everything promptly.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. - May 2018
Project summary: 

Praxent developed a mobile web platform for users in a competitive sport system nationwide. The platform lets users register to access and input upcoming events, update scores, and view leaderboards.

The Reviewer
 
10-50 Employees
 
Austin, Texas
Scott Davis
Vice President, WCRA
 
Verified
The Review
Feedback summary: 

Their professionalism was outstanding. Praxent was on task every step of the way and delivered the app under a short deadline. User adoption of the platform has been successful and numbers are steadily increasing.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of World Champions Rodeo Alliance (WCRA). We produce events in a competitive system within the rodeo business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

The rodeo industry is a bit behind in terms of embracing technology the way other sports have. We hired Praxent to create mobile platform solutions for some of our challenges and increase our efficiency in administering events nationwide.

SOLUTION

What was the scope of their involvement?

Our initial goal was to create a native app platform for utilizing this data but during our discovery process, Praxent recommended a mobile web platform that ended up being a better decision due to the short length of our project timeline.

We have a large database of information related to the rodeo industry and our goal was to provide a mobile platform where users could access that and also input further information. The app allows them to share dates of upcoming events, final scores, and so on. We also used the data to create a leaderboard that calculates and awards points across to competitors numerous disciplines in the sport. In addition, users have the ability to purchase memberships, pay entry fees, and register for events from within the app.

How did you come to work with Praxent?

We received a referral from other members of the tech community in the Austin area. We interviewed six different prospective companies and selected Praxent because they seemed like the best fit for our organization in terms of approach, professionalism, and presentation. We also liked their confidence in their ability to deliver under a tight deadline.

How much have you invested with them?

Between $200,000–$1 million.

What is the status of this engagement?

We started working with them in March 2018 and launched in early May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve introduced brand new tech-related concepts in the industry, which has been rather groundbreaking. Adoption has been steady and increasing, so all indications suggest that we’re on a good upward trajectory.

How did Praxent perform from a project management standpoint?

They did a great job of communicating at every level, whether it was related to budget or development. They have effective processes in place that allowed us to closely monitor the project and were very transparent in their approach. We gave them a tight budget on this project and they managed to come in below it — while launching ahead of schedule.

What did you find most impressive about them?

They were very easy to work with, thorough, stuck to our budget, and delivered everything promptly.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They did great work but perfection is hard to achieve.
  • 5.0 NPS
    Willing to refer

Software Dev for Consultant

“The developer’s client-focused approach proved to be invaluable.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2017 - Apr. 2018
Project summary: 

Praxent worked with existing code to update and support an enterprise management platform. The project’s requirements ranged from minor landing page adjustments to significant feature developments.

The Reviewer
 
Consultant
 
Houston, Texas
President, Consultancy
 
Verified
The Review
Feedback summary: 

Praxent overcame initial onboarding challenges and quickly took control of the project. Their communicative management style facilitated the use of Kanban user stories. After integrating a talented developer, they completed 140 GitHub tickets and delivered a successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an energy consultant firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

My business utilizes an enterprise management platform that was built by a freelance developer. Once the freelancer became unavailable, I needed another developer to provide additional functionalities and updates.

SOLUTION

What was the scope of their involvement?

No one had worked on our system in two years, so it needed many feature improvements. It’s a client-facing software that uses both Heroku and Amazon Web Services as cloud computing resources. I use the software to manage the business and in addition to clients, it also interacts with my partners and suppliers as well. I used GitHub to request specific bug fixes and list new developments. Praxent worked on the existing code to fix landing screens and sort orders. They programmed new functionalities that gather, analyze, and report relevant data. After experiencing project management difficulties, they taught me to utilize Kanban to create more descriptive user stories and expedite development time.

What is the team composition?

I spoke with Kevin (Managing Partner, Praxent) when initially reaching out to Praxent. Then, I worked with a project manager and two developers over the course of the engagement.

How did you come to work with Praxent?

I attempted to find a replacement freelancer and considered 3–4 candidates. However, our unique technology suite made it difficult to find an adequately-skilled developer. Then, I searched online for a local development firm with Python expertise. I narrowed the search down to Praxent and three other companies.

Praxent seemed to best comprehend the needs of my business. The other firms wouldn’t work with existing code and wanted to rebuild my entire platform. Kevin understood that I didn’t have the budget for a rebuild and just wanted to improve the current platform. His willingness to operate within my business methodology was the main reason I hired them.

What is the status of this engagement?

The project took place from December 2017–April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m thrilled with the developer I ended up with and the quality of work that was done. Once we learned how to work together, we had tremendous success. Ultimately, they closed 140 tickets in GitHub.

How did Praxent perform from a project management standpoint?

The initial developer they assigned wasn’t well-suited for the project. I expressed my concerns and they quickly appointed another developer who did great work. I was initially hesitant to learning Kanban, but they politely insisted and now I see great value in the process. Additionally, I’d attend daily standups with the project manager and developers. It was a lot more involvement on my part, but the communication led to better utilization of the developer. I’d request difficult tasks and could rely on them to present several actionable solutions. From that standpoint, they did a great job managing the project and me as a client.

What did you find most impressive about them?

The developer’s client-focused approach proved to be invaluable. If the developer isn’t engaged or committed, the project won’t succeed. Praxent found the right developer to match my expectations.

Are there any areas they could improve?

The onboarding process could’ve been better. They struggled setting up a development environment for two weeks before communicating the challenge. To be fair, the initial roadmap I provided them was lacking. These issues caused the project to go over budget by about 20%.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Public University

"I know they have bigger clients with bigger budgets, but they worked hard to deliver our project on time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Praxent designed and built an informational site using WordPress. They focused on providing clean aesthetics to improve organization and intuitiveness to allow easy in-house updates.

The Reviewer
 
10,001+ Employees
 
Texas
Ethan Burris
Faculty Director, Center for Leadership and Ethics at University of Texas, Austin
 
Verified
The Review
Feedback summary: 

Praxent created an aesthetically-pleasing website that presents content cleanly, ultimately improving fundraising efforts. They made a detailed project outline and met every deadline on budget. They’re devoted to the success of any project, no matter how small, and earned a follow-up contract.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the Faculty Director for the Center for Leadership and Ethics at the University of Texas at Austin.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

Our website was difficult to navigate and featured an outdated design. We engaged Praxent to create a new site with a fresh look and clean organization.

SOLUTION

What was the scope of their involvement?

They sat down with us to go over our existing site. We also showed them a few sites with aesthetics we admired. We then began to outline the project. They told us what was expected from our end–content, text and graphics approval, etc.–and outlined a schedule and budget. During this phase, they offered their own suggestions for the project based on their expertise.

The site was built using WordPress and essentially serves to convey information to students and potential donors. Praxent helped us organize strategies for different pages, landing spots, and backend analytics before working with us on the design elements.

We worked together closely as they began populating the content, providing edits and feedback. Based on our suggestions, they worked to reconfigure the strategy around each page.

While creating a visually appealing site was our primary goal, we also wanted it to be intuitive so our in-house staff could make edits easily. Praxent provided training to ensure our team members understood the system.

Having completed version 1.0, they’re currently building the second iteration with more complex features.

What is the team composition?

There were three people in total. Kevin (Hurwitz, Managing Partner, Praxent) connected at the beginning and end of the project. I worked primarily with a project manager and a technical specialist who built the site and provided the training.

How did you come to work with Praxent?

They developed a complex web project for another department at the University of Texas. They came highly recommended as competent developers who could deliver on time and on budget.

What is the status of this engagement?

We started working together in January 2017 and our relationship is ongoing. Having completed the last round a year ago, we’ve engaged them to help with the second iteration of the site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m much more comfortable showing the new site to potential donors. Our advisory council members think the site has an improved, clean look and find the content clearer. A colleague who teaches communications also gave positive feedback, saying the site is clean and to the point, with no wasted space or excess text.

How did Praxent perform from a project management standpoint?

They’re excellent across the board. They clearly articulate their strategies and communicate their progress. They create a detailed schedule and meet every deadline on budget.

What did you find most impressive about them?

I don’t have a lot of experience working with developers, but I was very impressed by the level of attention they devoted to us. I know they have bigger clients with bigger budgets, but they worked hard to deliver our project on time.

Are there any areas they could improve?

Development of version 1.0 went very smoothly, but I would like to hear more strategic input as we move into version 2.0. I’m not tech-oriented, so it would be nice if they gave more detailed suggestions about what functionalities are possible under different budgets, and the pros and cons of each.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Any delays were caused by our end.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They met every goal we set and stayed on budget.
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

UX for Auto Parts Distribution and Marketing Organization

“Praxent brought a depth of understanding and an ability to tactfully discuss the tradeoffs of different approaches.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2017 - Ongoing
Project summary: 

Praxent helped an in-house team create a B2C site that integrated both new and existing frontend and backend features. They mapped out multiple customer journeys and innovated the checkout UX for the site.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Doug Wiggins
Director of E-commerce Solutions, Aftermarket Auto Parts Alliance
 
Verified
The Review
Feedback summary: 

Extremely thorough and well-organized, Praxent regularly completed deliverables on or ahead of schedule. They integrated well with in-house staff and their sandbox demonstrations persuaded key stakeholders about the viability of the project, making them a valuable partner for the future.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of e-commerce solutions for an auto parts company. We provide technology, marketing, and product services for a group of distributors in North America and China, and we offer options like e-commerce and supply chain integration, as well as a number of marketing solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We were looking for UX design expertise. We felt like our own shop was lacking in ability to implement an effective user experience, so we wanted to augment our resources in order to tackle some important projects in our pipeline.

SOLUTION

What was the scope of their involvement?

We hired them to help us with a new B2C commerce site. It's a hybrid of our existing services and some new ones we built from the ground up, and it will also enjoy many of our existing backend integrations.

We divided this project into frontend/backend segments, and Praxent assisted with UX on the frontend so we could ensure that we weren't leaning too heavily on older services we'd already deployed. This project used the Greenfield platform, and it needed to walk through four or five user journeys, e.g. arriving at the store, and then shopping for, searching for, or purchasing a product. Praxent's job was to create that experience for our site. We're still in the process of developing it now.

What is the team composition?

I have a project manager, and then the other members of their team switch in and out at different phases of the project. Normally there's one or two of them helping out at a time.

How did you come to work with Praxent?

I did a bit of web searching, but I live in Austin and my network here contains quite a few strong companies that do a lot of this work, so I asked for personal recommendations. I was interested in US-based companies, preferably local, and I received three good candidates. After meeting with Praxent's managing partner, I felt like it was a good fit and we moved forward from there.

How much have you invested with them?

We've spent somewhere between $50,000–$100,000 so far.

What is the status of this engagement?

We started working with them in August 2017 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project isn’t finished yet, but one of the things they did was help revise the checkout process on our new site.  We debated it quite a bit, and I was both impressed and surprised by the richness of their discussion regarding specific implementation styles. I thought I knew my way around those UX areas pretty well, but Praxent brought a depth of understanding and an ability to tactfully discuss the tradeoffs of different approaches. They really helped us clarify our thinking and led us to the right choices for our particular UX.

We also set two deadlines in 2017 for Praxent to have sandbox pages ready to present at our stakeholders’ meetings, and not only did they meet both of those delivery milestones, their work helped us sell our design approach to our stakeholders. Prior to those meetings, there'd been some question as to whether our in-house team could produce this new website since software design isn't our specialty. We were able to demonstrate not only that our guys had what it takes, but also that we knew how to bring in a strong collaborative partner who helped us make robust advances to our products.

How did Praxent perform from a project management standpoint?

Their productivity really impressed me. They check in with us regularly and they keep up with granular details like the function or story point. They've also done a great job meeting specific objectives as we march through the design iterations. Everybody on their staff has been on point.

What did you find most impressive about them?

I'm very happy with the quality and completeness of their deliverables. We're asking for developer-ready components and content, and they didn't just provide wireframes, but products that were finished and ready to code.

I'm also pleased with the overall project management. It's easy to see how well we're doing and they maintain a good pace. In fact, they push us. When you offload something like this, it’s ordinarily a challenge to keep that external team fed and ready for the next project, but in this case, we had to work hard to match their ability to produce. It's a nice problem to have.

Do you have any advice for potential customers?

Praxent is able to quickly digest what we give them and start making products that meet our requirements, so I would recommend being thoroughly prepared ahead of time in terms of your goals and your schedule. They're highly active, communicative partners, and we didn't have all of our UX plans decided ahead of time, so keeping pace with the decision-making was a challenge sometimes. We didn't outsource that part of the process as much as we could have.

4.0
Overall Score It's been a successful collaboration. These guys are keepers, and we certainly intend to continue working with them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    This is where I'm most pleased. I feel like we've gotten high-quality services from Praxent in exchange for our investment.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application UI for Oil and Gas Company

"The company has a good focus, the right mentality, and an effective development methodology."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jul. - Dec. 2017
Project summary: 

Praxent spent a three-week trial period building an app prototype for an oil and gas pipeline transportation company.

The Reviewer
 
10,001 + Employees
 
Houston, Texas
Stephen Ngotran
Specialist - Pipeline Technical, Kinder Morgan Inc.
 
Verified
The Review
Feedback summary: 

The speed at which Praxent worked set them apart from other vendors, as did their willingness to scrap the original concept and ability to rapidly create something more in line with the overall goals. An efficient and personable project manager helped to make the work both pleasant and successful.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a risk engineer at Kinder Morgan, which specializes in the pipeline transportation of oil and gas, among various other infrastructure interests.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We needed to build a new application for our risk and pipeline integrity management system. Our internal tech team does not have the necessary skillset to build the type of application that we needed, so we went in search of vendors that could provide us with the capability and expertise to help us achieve our goals.

SOLUTION

What was the scope of their involvement?

Our current applications are all separate and designed to address specific needs, but none of them are connected or integrated. Looking forward, we want to have one application to address all the previous requirements that were met by the disparate apps, and for it to also have the ability to include risk algorithms. Praxent’s primary objective is to build the user interface of the application and to incorporate the ability to display geospatial data via a map representation of the pipeline. So far, we have worked with them to create a prototype, and we have recently begun our collaboration on the full version of the app.

How did you come to work with Praxent?

We did research online about them and the last project that they spearheaded. Seeing a diversified portfolio of work was important to us. We needed a vendor that specialized in UI development and also had experience with utilizing geospatial data. After we worked on the prototype, we conducted a review of them and our other potential candidates. They needed to demonstrate both the technical capability we sought and the ability to understand our specific business needs quickly. Once we agreed that Praxent met all of our needs, we engaged them to begin the project in earnest.

How much have you invested with them?

The three-week-long work on the prototype cost us $15,000. The cost of the full project has yet to be determined.

What is the status of this engagement?

The prototype was completed during July 2017, and we made the decision regarding the full project in October of the same year. We have only just begun work on the actual application.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It is too early in the process for us to have any concrete metrics about their impact.

How did Praxent perform from a project management standpoint?

We have worked with two separate project managers during our collaboration thus far. During the majority of the work on the prototype, we worked with one person, and then after that we continued with Deanna, our current solutions architect. She is very intelligent and was able to grasp the technical concept of our product quickly. Additionally, she is pleasant to work with, and ultimately she was one of the main reasons that we decided to work with Praxent. We communicate through email, regular in-person meetings, WebX meetings, and the occasional weekend conference call. Their communication so far has been great.

What did you find most impressive about them?

Three weeks was not much time to develop a functional prototype, but Praxent was able to deliver in that timeframe. A truly impressive feat, however, was that when we indicated that we were dissatisfied with the very first version of their prototype, they were able to rework the whole thing within two to three days. That kind of adaptability and rapid turnaround time is exactly what we had been seeking. During that trial period, they demonstrated that they had the capability and talent in their team to ameliorate any issues we might have in the future. They have proven that they are capable and quick learners, especially when compared with other similar vendors. The company has a good focus, the right mentality, and an effective development methodology.

Are there any areas they could improve?

Although the price for their three weeks of work on the prototype was reasonable, their overall quote for the project is quite high, especially when compared to other vendors. The hope is that we are paying a higher price for a higher quality product.

Do you have any advice for potential customers?

This is true for all development work, but you would do well to know your business requirements and project goals upfront. That will make the process much easier and more efficient.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS/Android App Dev for Veterinary Media Company

"I've really come to view their team as an extension of our own."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Praxent created a digital platform to host an online, subscription-based reference book. They incorporated enterprise solutions for IP authentication and built corresponding apps for both iOS and Android.

 

The Reviewer
 
50-100 Employees
 
Tulsa, Oaklahoma
Natalie Williams
Director of Audience and Technology, Brief Media
 
Verified
The Review
Feedback summary: 

In its third year, the product’s subscriptions continue to increase, with revenue growing by 72%. Surveys show users extremely satisfied with the product’s easy-to-navigate layout, and Praxent’s personable team has made them a long-time partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of audience and technology for Brief Media, which produces clinical journals focused on the veterinary industry. We’re based in Tulsa, Oklahoma and have a staff of 50 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We had acquired the rights to a well-known veterinary reference book called “Plumb’s Veterinary Drugs,” and wanted to transfer this to a digital space for paying subscribers. This was our first foray into digital publishing, and we needed a reliable development agency.

SOLUTION

What was the scope of their involvement?

Praxent essentially built the digital space from scratch. We provided consultation on issues specific to our industry and they created a clickable prototype for test purposes.

From here, they created a responsive website to host the reference book’s content. They worked out the payment functionality, incorporating enterprise solutions with IP authentication, and built corresponding apps for both iOS and Android.

What is the team dynamic?

We meet with a dedicated project manager and a developer on a biweekly basis.

How much have you invested with them?

Post-build, we pay approximately $100,000 annually for site maintenance.

What is the status of this engagement?

We started working together in 2013 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app and website allows veterinarians to quickly access information regarding things like proper prescription dosages. We've timed users, and found they can typically find what they’re looking for in less than 30 seconds, saving them the trouble of combing through a hard copy textbook.

The design and functionalities met our expectations. We’re in the product’s third year, and 2017 has seen a substantial subscription increase, resulting in revenue growth of 72%. According to our subscriber surveys, over 90% of our customers report being extremely satisfied with the product.

How did Praxent perform from a project management standpoint?

They’ve been great partners. We communicated daily during the project’s development and continue to have biweekly meetings that coincide with their sprint schedules. We also rely on a ticketing system and have access to their developer should any issues come up between our scheduled meetings.

What did you find most impressive about them?

I've really come to view their team as an extension of our own. We recently planned our 2018 product roadmap, and Praxent really worked with us on ideas for optimizing user experience. They even offered insight on the business end, providing suggestions for subscriber acquisition and retention.

Are there any areas they could improve?

They could have given us more pushback during the early stages of the project. We put forth some competing demands that slowed our otherwise efficient progress. At this point, they’re comfortable enough to tell us if a request will affect scheduling, but they were more hesitant to do so in the beginning.

Advice for potential customers?

View them as a partner and let them in on the challenges you want to address. I never give them specific instructions for solving a problem. Instead, I explain our goal and let Praxent’s team return with recommendations for accomplishing that goal. We find better solutions when we work collaboratively.

5.0
Overall Score From their CEO down, everyone is responsive to feedback.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    It's normal for small issues to arise in any project, but communication is key.
  • 4.5 Cost
    Value / within estimates
    An in-house maintenance team would be cheaper, but I'm happy with the value of their service.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They've been a great partner and I wouldn't hesitate to recommend them.

Systems Integration for Supply Chain Company

"I’ve been in this industry for 42 years, and have yet to find anyone as responsive and communicative as Praxent."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Ongoing
Project summary: 

Praxent created an integration solution for a startup’s technology infrastructure. The team created a solution that allowed for tracking of each piece of merchandise from receipt to resale. 

The Reviewer
 
11-50 Employees
 
Austin, Texas
VP of Quality and Compliance, Logistics and Supply Chain Company
 
Verified
The Review
Feedback summary: 

The project was delivered before the deadline and went through a smooth user-acceptance process. Praxent was able to come onto the project and immediately understand the business problem and goals. They adjusted to any changes in scope in a reliable and efficient manner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of quality and compliance for a global electronics wholesaler; we are a startup. We source end-of-first-use electronics from around the world, intake and process them for data-clearing, as well as functional and cosmetic evaluations, and sell them to a wide variety of channels worldwide. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

We had a large customer who wanted full integration with our technology infrastructure. That meant that needed to launch a 3-month project with that partner, in order to integrate our IT systems into theirs, at very specific points in the lifecycle of the transactions. We don’t have an in-house IT team, we only use outsourced resources. This meant that we were looking for a third-party integrator who could work with us and our new customer on the full scope of the project—the technical underpinnings and software development work. It was all done within a tight and closely managed project plan, managed by our customer. We had to take great care in selecting a partner who represented what we wanted because it was a customer-facing role. We needed to call in the professionals.

SOLUTION

What was the scope of their involvement?

The integration work was focused on product intake in our facility—what was inbound, how it was processed, and the timely nature of how it was processed, the cycle time for all the different work-in-progress steps required, from receiving and registration, testing and wiping, to the equipment sale. All of these were touch points along the way, which had to be fully-integrated with the customer’s systems. All of this was tightly-managed and delivered by Praxent.

How did you come to work with Praxent?

We had already identified an outsourcing partner, and they had begun the process of engaging with the customer in the planning phase of the project. It was not meeting the expectations of my company nor our customer, so we started to look for someone who could step in and transition in a very seamless and non-transparent way for our customer. Praxent was recommended by common acquaintances. Austin is a fairly small technology community. 

What is the status of this engagement?

We started working with Praxent in May 2017, with the initial project lasting 3 months. However, the collaboration is ongoing. The result of our initial engagement led to a wide variety of increases in scope and to other work we have planned.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is on the verge of going live, so we don’t have metrics to share at this point. We do have high expectations and have completed all user-acceptance testing, which all went incredibly smooth.

How did Praxent perform from a project management standpoint?

We met and exceeded the timeline set for the initial project. There was a bit of scope expansion during the project, but we delivered in less time than was expected, and to an incredibly satisfied customer. I’ve been in this industry for 42 years, and have yet to find anyone as responsive and communicative as Praxent. We have regularly-scheduled meetings, either in-person or by phone. We also use email and probably over-communicate some.

What did you find most impressive about them?

Their seasoned view of the business problem. Praxent has an experienced understanding of business problems and can turn them into solutions. As I said, they took over a role which was already outsourced to another vendor and did so very diplomatically by grasping the business issue quickly. Praxent stepped in silently and efficiently, in order to pick up the project and deliver it with high marks from the customer.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Based on our experience to date.
  • 4.5 Cost
    Value / within estimates
    It’s a bit too soon to say, and we’ve only worked on one project.
  • 4.5 Quality
    Service & deliverables
    It was too short of an engagement to give them a 5.
  • 5.0 NPS
    Willing to refer
    This was one of the best collaborations/IT projects I’ve taken part in, to the point of inviting Praxent back for more work.

Web Dev for University Research Database

"They do what we ask them to do and they do it quickly."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
2011 - Ongoing
Project summary: 

Praxent designed and developed a database platform to store large amounts of data for teaching assessments. The team created multiple custom features and data-entry options for this large research project. 

The Reviewer
 
1,001-5,000 Employees
 
Texas
Institute Director, University
 
Verified
The Review
Feedback summary: 

The quality of the site meets the original specifications and integrated 7 different data sets. Praxent is extremely responsive and generally finishes deliverables before the timeline. The team’s project management is exceptional, with minimal turnover or issues that affect clients.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of an institute at a university. We have a state grant to perform a state assessment on a series of teaching programs across Texas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

The State's assessment project would have ongoing cycles of anywhere from 18 to 29 universities working with teachers throughout Texas, which would mean anywhere from about 700 to 1,300 teachers in any of the two-year cycles of this funded project.

The main challenge was to be able to collect data that could be easily and safely put into a repository and extracted as needed. It needed to be able to collect certain pieces of data in real time, and other pieces in deferred time, all while keeping it safe. Some of the data is numeric and some of it is alpha-data, like online reflections and interviews that have been transcribed as Word documents.

SOLUTION

What was the scope of their involvement?

Praxent built the data-collection site for us. Initially, it was housed here at the university, but in the years since we’ve been working with Praxent, we’ve gone cloud based. They did all the technical work to make the site, as well as the user interface, following our specifications. We would tell them where we’d want a button, a drop down menu, a color to change, etc. We drove the design process and they implemented it. They created a total of seven data areas, some of which talk to each other and some of which don’t. A few examples of these data areas and their functionalities are below.

One functionality they produced on the site allows teachers to go to a predetermined URL and enter an anonymous code to then answer a series of reflections. There’s no way to connect them in any way to who they actually are. Using that code, they enter in their reflections, and another database allows them to take a pre- and post-assessment test. Those scores are then entered here at the university so that we have a numeric, pre-content understanding. 

We had had another company build an app allowing observers observe teachers and note information about what’s happening, which then ties into the site Praxtent built, becoming numeric and is put into the database when the observer clicks 'submit'.

We also have a silo for concept maps that allows teachers to do a pre- and post-concept map. Those are graded numerically and get put into the database.

Lastly, we have people who perform interviews over the phone at the end of the cycle they participate in. That is sent off to a transcriber and they come back to us as Word documents and those are put into the system. For any one teacher, you could get all of that information with the new site.

How did you come to work with Praxent?

Because this is using state money from the federal government, there were a lot of precautions we had to go through in terms of getting bids from different companies, making sure that the companies all met the state standards. Knowing that there was a vetting process that whittled us down to a subset of companies that could do the work.

Then we narrowed it down to about three companies. The way Praxent did their interview is for a flat fee, you could work with them for a full day. We went to Austin and five of us from four different locations around the state met with them all day long. We described what we thought we needed. We talked about what services they’d already done for people and how it might look. We did a similar kind of process with two other companies and we chose Praxent. We just clicked with Praxent.

What is the status of this engagement?

We started working together 7-9 years ago and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is only used by teachers and the project directors themselves; it’s not an open URL. We don’t check to see how many clicks or whether people go from one location to another location. The quality of the site has met our expectations.

How did Praxent perform from a project management standpoint?

They perform very well. They respond almost immediately to any issues. They always respond with a time frame that it will take for it to be fixed. They email me again to let me know when it’s corrected or if they need more information.

During the first two or three years, we met every other week virtually. That became less and less over time and now all the work is done through email. They do what we ask them to do and they do it quickly.

What did you find most impressive about them?

I’ve never done anything like this before; it’s a totally unique situation for me. So I have nothing to judge them against. I’m impressed with their timeliness.

I also find it amazing that when their designers go on vacation, they cut them off from being able to work, they can’t even get into their emails. They always assign someone else. That is such a wonderful thing. I wish everybody in the US would do that. That being said, it never interrupts my work. If I send an email while our contact is away, somebody else will have already been assigned to our account. It gets put through the system just as quickly.

Are there any areas they could improve?

There’s always room for improvement. The place we fall down on sometimes is that they're a group of young, techy people trying to communicate with somebody who has none of that same vocabulary. They did a very good job of trying to hear what was being said, but that’s weak place in the relationship. One member of our leadership team is highly technical and understood the project and the federal regulations. So he often acted as a translator for what the leadership team was saying and what Praxent did or didn’t hear us say. That will most likely always be a problem. As these young people get older, they will talk a language that’s totally different from their clients.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I have no idea because this is brand new, but we’ve been satisfied. As you can tell, I don’t give 5s.
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    Truth is, I don’t know anybody else. They’re the only company like this that I know. If anybody asked me about a company, they’re the only one.

Marketing Tool Dev for Food Product Company

“Our project was a big undertaking, and they might have bitten off more than they could chew.”

Quality: 
2.0
Schedule: 
2.0
Cost: 
3.0
Willing to refer: 
1.0
The Project
 
Confidential
 
Jun. 2016 - Ongoing
Project summary: 

Praxent was responsible for enhancing the UI of a procurement platform, migrating it to another cloud computing service, and implementing marketing features. The team was working with internal staff and external designers. This review was originally 5-stars overall for the initial delivery, but updated by the client on October 10th, 2019.

The Reviewer
 
10,0001 + Employees
 
Houston, Texas
Senior Director of Marketing, Food Product Company
 
Verified
The Review
Feedback summary: 

Although test users responded positively to the initial solution, Praxent’s team was unable to meet client deadlines and ultimately delivered an unsatisfactory product. Improving their communication and management would’ve helped navigate a large-scale, complex project. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the senior director of marketing services for the largest food distribution company in North America. We have over 400,000 customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Praxent?

Praxent was brought in to help us improve a tool that lacked many key features. It was built several years ago without usability or an underlying database functionality in mind. We were originally only going to have a user interface facelift, but our internal IT group does not have the in-house skillsets to support the current system. 

SOLUTION

What was the scope of their involvement?

Praxent is performing a complete overhaul of our current on-demand tool and rebuilding the user interface from the ground up. Praxent is also moving the platform to AWS [Amazon Web Services] from a different web service provider. They added many new features built around the database.

It’s a marketing platform for our customers and the internal organization, including salespeople from our operating companies. During multiple workshops, we identified what we were looking for. We interviewed our customers and users.

Praxent is helping make the new frontend more intuitive and customer-friendly. For example, they put in a video that shows users how to build a menu. They can enter all of their recipes and menu items on the platform. 

The new platform also has customizable templates for background designs. For example, Mexican or Italian restaurants can select and customize one of our designs. They can also get matching marketing materials such as napkin dispensers and inserts that announce back-to-school specials and other events.

We’re also in the process of integrating a third-party print-on-demand service. Once that’s done, all of the marketing materials and menus can be automatically transferred to the printer, who will then ship them to customers. With Praxent’s help, we’re building and integrating these functionalities into a one-stop shop.

What is the team dynamic?

Praxent is working with our in-house IT on the integration and security points. Praxent is also collaborating with another external team, Slide UX. Praxent is in charge of development while Slide UX handles design.

How did you come to work with Praxent?

Slide UX recommended Praxent. Slide UX, in turn, was vetted by our internal organization. We made a background research on Praxent, as well as checking all of their references. After looking at internal and external partners, Praxent came to the top of the list.

What is the status of this engagement?

We started working with Praxent in June 2016. The collaboration is ongoing. We continue to talk daily with their team. They’ve been a great partner, so they’re getting our business for the next fiscal year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Praxent has built a strong tool. The platform hasn’t been launched yet, but the development work has been largely bug-free. We’ve just started user testing, and all the feedback has been positive. 

How did Praxent perform from a project management standpoint?

I come from an IT background, and this has been the first time I’ve worked with a group that’s completely on top of their game when it comes to project management. So far, Praxent has delivered when they said they would. If something was awry, they let us know.

The communication was done over Skype and email for the most part, but we also meet every 1–2 months in person. Praxent is based in Austin, while we’re in Houston, so one of our teams will visit the other.

What did you find most impressive about them?

We’re impressed by their customer service, responsiveness, and attention to detail. Praxent is a joy to work with, and it has been a great relationship. They’re thoughtful, methodical and conscientious. I can’t say enough about Doug Wilson, their solutions architect. He’s the main person I work with, and he’s top-notch.

Are there any areas they could improve?

There is always room for improvement, but I can’t think of anything off the top of my head.

Updated Review

This review was updated on October 10th, 2019, by the client. The original star ratings were: Overall – 5, Schedule – 5, Cost – 5, NPS – 5. New content is below.

BACKGROUND
Introduce your business and what you do there.

I am the senior director of marketing services for the largest food distribution company in North America. We have over 400,000 customers. 

OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Praxent?

We hired them to rebuild our customer-facing marketing tool.

SOLUTION
What was the scope of their involvement? 

The project was total development from the ground up. We weren’t using our internal development team; we solely relied on them.

What is the team composition? 

We worked with about 7–10 resources, included project managers and developers.

How did you come to work with Praxent?

Another vendor recommended them to us.

What is the status of this engagement?

We started working with Praxent in June 2016 but terminated the engagement in late 2017.

RESULTS & FEEDBACK
How did your relationship with the vendor evolve?

At the time, I believe they were going through a lot of changes and might have had some staffing issues. Whatever the reason, their performance suffered because of it. They weren’t able to keep up with our deadlines, and the product was poor quality.

How did Praxent perform from a project management standpoint?

Our project was a big undertaking, and they might have bitten off more than they could chew. They could have managed the project better. 

Are there any areas they could improve?

Their communication, project management, and ability to follow our designs had room for improvement.

Do you have any advice for potential customers?

You should explicitly state exactly what you expect your deliverables to be in your contract. It’s also a good idea to have areas of opportunities so that, if they don’t meet them, there are holdbacks.

2.0
Overall Score
  • 2.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 2.0 Quality
    Service & deliverables
  • 1.0 NPS
    Willing to refer
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Texas
ID
20-1550593
Date of Formation
Jun 30, 2000
Last Updated
Feb 28, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
30
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
October 3, 2019