What evidence can you share that demonstrates the impact of the engagement?
Pragmatists delivered high-quality work at a competitive price. We’re delighted with the service they’ve provided us. When the build phase was complete, our immediate outcome was software we could take to market and use to establish a customer base. They impressed us from the outset by quickly understanding our overarching goals. We admired their programming expertise, as did our CTO.
Pragmatists was highly attentive and made us feel like a priority. Rather than taking requirements at face value, they continually push me to expand my perspective as the product owner by considering the business value of each desired feature. When we have customers onboarded, we’ll increase the intensity of our relationship. Our partnership with Pragmatists is one we’ll continue.
How did Pragmatists perform from a project management standpoint?
The entire process progressed smoothly. Pragmatists worked flexibly to keep pace with our progress and changing needs throughout the project. We scaled the team up or down as needed to match the volume of work or increase velocity. From our side, I was 100% allocated to the project.
We held regular standups every morning and used software that worked exceptionally well. At first, they used StoriesOnBoard to document the backlog and estimate story points for desired components of the specs. Later on, we used Kanbanize for a finer-grain level of daily task management. These online tools gave us transparency around project spends and progress against the scope.
Our initial concerns about their flat structure as a small software house never materialized as actual issues. We didn’t need dedicated project management resources and never had developers leave our project. We had the option of escalating matters to the CEO, but never needed to use it.
What did you find most impressive about them?
Pragmatists is clear, approachable, and has an outstanding technical pedigree. Even though it’s not their first language, they all have strong English language skills. The team also takes English lessons as part of their company package. Our day-to-day interactions were pleasant. It felt like I was an extension of their team and vice versa.
None of the larger software houses we considered challenged us in the ways Pragmatists did. They’re incredibly knowledgeable and understand their industry. They’re highly adept at guiding clients through the process of translating business objectives and desired values into explicit technical stories.
Are there any areas they could improve?
In the beginning, we had minor communication issues I’d assumed an email would get a quick response, but sometimes they’d get lost. We streamlined our correspondence by sticking to their Slack, their preferred tool. They don’t use email the same way a large corporate or professional services company might. This is a typical recent change in the industry, but maybe they could be a bit more proactive by flagging that cultural difference. It wasn’t a serious issue, though.