Simply Better Digital.

POWERSHiFTER is a digital strategy and production agency that partners with fast growing brands to build winning experiences and products that delight customers. We start with a strong customer, business, and market insights, to build ambitious strategies with a solid path forward that are measurable and repeatable.

 

 
$100,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2008
Show all +
Vancouver, Canada
headquarters
  • 151 West Hastings Street, Suite 514
    Vancouver, BC V6B 1H4
    Canada

Portfolio

Key clients: 

TELUS, Deloitte, fitibit, lululemon, Energizer and many international brands  

Reviews

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Web Dev for Vodka & Soda Vendor

“They have good taste, and they ask a lot of important questions. We're very happy with the final product.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. - July 2019
Project summary: 

POWERSHiFTER developed websites for a craft distiller. They handled all technical aspects of the project and determined the most advantageous ways to display the brand to both the B2B and B2C pipelines.

The Reviewer
 
11-50 Employees
 
Vancouver, Canada
Paul Meehan
Creative Director, Nutrl Vodka
 
Verified
The Review
Feedback summary: 

The project was completed very quickly, and POWERSHiFTER honored all their estimates. The entire process was tidy, and they kept the whole team well aligned throughout. They understood the brand and were easy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a leading craft distiller in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with POWERSHiFTER?

We hired them to serve our digital needs, including a centralized set of websites and a home base for our ideas.

SOLUTION

What was the scope of their involvement?

They made three new websites for multiple brands that we own. They handled all the technical aspects, from wireframes, to development, all the way through to completion. The sites flow well, and they capture what we're trying to say. They determined the best ways to show off the brand in both our B2B and B2C pipelines.

What is the team composition?

We work with developers and a client manager.

How did you come to work with POWERSHiFTER?

I asked around for recommendations, and they had the best local reputation.

How much have you invested with them?

On all three projects, we spent about $200,000.

What is the status of this engagement?

We started working together around March 2019 and wrapped up around July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They worked much faster than most local developers. They completed all three websites within a couple of months, and they did an excellent job. They always stuck to their estimates, and their whole process was tidy.

How did POWERSHiFTER perform from a project management standpoint?

They met all their deadlines, followed project compliance, and communicated well with our team. A lot of our communication was through phone, and they asked important questions in the beginning that saved time.

What did you find most impressive about them?

They spent a lot of time making sure the art and design were strong. They have good taste, and they ask a lot of important questions. We're very happy with the final product. They understood our brands, and our experience with them was a lot easier than our work with other agencies.

Are there any areas they could improve?

I can't think of anything they should improve. They kept everything aligned, and we're pleased with them.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Service Design for Large Telecommunications Company

"The team was responsive and delivered high-quality results in a compacted timeline."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jan. - Mar. 2019
Project summary: 

POWERSHiFTER conducted customer research for a service design-based TV solution. They delivered a set of reports to support the upcoming market launch. The team used dscout.

The Reviewer
 
10,001+ Employees
 
Canada
Manager, TELUS
 
Verified
The Review
Feedback summary: 

The team’s expert leadership and management skills resulted in a successful partnership. Findings benefitted the planned rollout, having yielded significant customer insight. Effective communication between teams led to clear expectations and an on-time delivery.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of TELUS, which is part of a service design provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with POWERSHiFTER?

They have been our long-term outsourcing partner for projects that focus on service design and UX.

SOLUTION

What was the scope of their involvement?

POWERSHiFTER has completed multiple projects for us. Earlier this year, the team conducted customer research on TV viewing experiences. They invited subjects to their office and replicated a living room scenario. POWERSHiFTER then used dscout to test concepts with customers and subsequently delivered reports on their findings.

What is the team composition?

The team included a dedicated project manager and a few designers and UX resources.

How did you come to work with POWERSHiFTER?

I was not involved in hiring POWERSHiFTER for the initial project. However, we use the team because we enjoy having a local vendor to support our clients’ projects in and around Vancouver.

What is the status of this engagement?

We worked with them from January–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team was responsive and delivered high-quality results in a compacted timeline. We appreciated their leadership and diverse skill sets.  

How did POWERSHiFTER perform from a project management standpoint?

The team was easy to work with because they set clear expectations and drove results. Likewise, the reports contained thorough findings and customer insights because POWERSHiFTER had allocated the right number of people to the project.

What did you find most impressive about them?

By prototyping customer preferences, POWERSHiFTER had a high impact on our TV solutions and its planned market rollout.  

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Clients should consider their project and objectives before communicating them to POWERSHiFTER. The team successfully proposed a timeline for the work because we had thought the project through and discussed expectations with them. Consequently, we trusted the team to deliver on time by leveraging service design and research expertise, as well as strategic resource allocation.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Web Platform Re-development for Educational Company

“They took time to understand our requirements, and their quality was second to none.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Nov. 2018
Project summary: 

POWERSHIFTER rebuilt a digital platform for an educational publisher. Using JavaScript, Node.js, and React on AWS structures, they created a system that could accommodate rapid growth.

The Reviewer
 
51-200 Employees
 
Vancouver Canada
Andy Psarianos
CEO, Maths — No Problem!
 
Verified
The Review
Feedback summary: 

The new platform keeps up with demand and opens opportunities in the marketplace. POWERSHIFTER kept the process moving smoothly and were very well organized and professional.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and the CEO of an educational publishing company. We offer conventionally published books and a significant offering of digital teacher tools.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with POWERSHIFTER?

We were growing quickly, and our existing digital infrastructure didn’t support our growth. We needed to rebuild it to reflect the increase in our traffic.

SOLUTION

What was the scope of their involvement?

They rebuilt our old system from scratch and helped us engineer, scope, and create a digital platform that would allow for growth. Our previous platform was based on open source software that was freely available in the marketplace. We rebuilt it using more modern technology, specifically JavaScript, Node.js, and React on an AWS platform. We saw significant increases in usage, so those changes made the site more responsive for our users and helped us meet more stringent security regulations, particularly for our users in the EU.

How did you come to work with POWERSHIFTER?

We had mixed experience with outsourcing development work in the past. POWERSHIFTER was recommended by some of our internal members who worked with them before. It was evident when we met with them that they would be a good choice. They really understood what we did and what was required within the process.

What is the status of this engagement?

The project took about sixteen months and was completed in the fall of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is transformational for us, and it allows us to keep moving forward. As our business grows, the work they've done for us helps us respond to the demand in the marketplace and lets us move on opportunities in the field.

How did POWERSHIFTER perform from a project management standpoint?

Their techniques, approaches, and experience with this technology were impressive. They guided us to build a suitable platform and made important suggestions for which technology to use and how to go about developing something like this.

They were very well structured throughout this project, which was large. They took time to understand our requirements, and their quality was second to none.

What did you find most impressive about them?

Their professionalism and organization are great. They had no trouble keeping the process moving, which is an area where large scale projects often fall apart.

Are there any areas they could improve?

They can sometimes be a little process heavy. There is a lot of administration associated with getting work done, and there may be a more streamlined way to work.

Do you have any advice for potential customers?

It's critical to keep your communication channels open and to make sure everyone is on task.

3.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Online Identity Revamp for Web Development Firm

"They were a shining example of collaboration other teams should aspire to." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Feb. 2015 - July 2016
Project summary: 

POWERSHiFTER revamped a web presence with a new CMS and an improved UX, UI, and content navigation system. They worked through technical debt to switch to a new stack and identify critical measurements.

The Reviewer
 
1-10 Employees
 
Vancouver, Canada
Samantha Bahrini
Former Product Owner, Development Company
 
Verified
The Review
Feedback summary: 

The new UX was considered for a regional award, and the navigation is much more intuitive than before. They instituted an effortless collaboration and internalized brand standards to a degree most in the industry aren’t capable of. Customers can expect a skilled and committed partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I was a senior product owner at a web development company when I worked with POWERSHiFTER.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire POWERSHiFTER?

We needed someone to rebuild our online support experience with development, design, and content strategy services. We were also looking to develop a new measurement model for content helpfulness.

What were your goals for this project?

Our goals were to improve our helpfulness ratings, lower the number of calls into the call center, and make content easier to find.

SOLUTION

How did you select this vendor?

We selected POWERSHiFTER because of their in-house capabilities and track record in working with our company.

Describe the project in detail.

The project involved resolving technical debt, moving to a new stack, retiring a legacy CMS and migrating to a new one, and improving our UX and UI. They also defined our content measurements, content strategy, and operational processes.

What was the team composition?

Their team was comprised of a product owner, senior developers, a UX lead, a UI lead, a QA resource, a data scientist, several content writers, a content strategist, a taxonomist, and a scrum master. Team size fluctuated based on where we were in the project timeline.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw improvements in content navigation as well as helpfulness, and the new UX was a finalist for the Vancouver UX Awards the year it launched.

How effective was the workflow between your team and theirs?

We were co-located throughout the project and ran a scrum team on two-week sprints. We had a fantastic working relationship from the start. It was an absolute pleasure working with such a highly talented and dedicated group. They were a shining example of collaboration other teams should aspire to.

What did you find most impressive about this company?

Although they were technically a vendor, POWERSHiFTER knew our brand standards so well they didn’t feel like one.

Are there any areas for improvement?

With the information and constraints we had at the time, they delivered the best they could.

5.0
Overall Score I'd absolutely work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They determined timelines and deliverables and communicated often, so there were no surprises.
  • 5.0 Cost
    Value / within estimates
    The high-quality work that was delivered was certainly worth the budget.
  • 5.0 Quality
    Service & deliverables
    Every member of the team was dedicated to ensuring the highest QA standards.
  • 5.0 NPS
    Willing to refer
    I've recommended them to many people and will continue to do so.