Atlassian Expert, ITIL / ITSM consulting, Java dev

Polontech is a leading consulting company with about 10 years of professional experience, consisting of certified Atlassian experts, ITSM / ITIL, and Agile consultants. We’re official Silver Atlassian Solution Global Partners and have been regarded as one of the best Atlassian consultants in the region for many years. Our team has worked with both large international corporations and innovative startups. We love working on challenging and interesting projects.

We turn our clients’ wishes into reality, transforming their working place into a progressive, flexible, fail-safe and inspiring environment. Founded in 2010, our team has already helped hundreds of organizations implement software solutions. We successfully completed more than 200 projects for the clients from Europe, the US, Australia, Africa & Asia.

Our clients span across IT, Telecom, Insurance, Banking, Healthcare, Manufacturing, Warehousing, etc.

We specialize in:

- ITIL & ITSM, Agile, SAFe consulting

- Atlassian (JIRA, Service Desk, Confluence, Crowd, eazyBI, Portfolio, add-ons) consulting and support

- Atlassian addons development and support

- Atlassian training

- Automation of ITIL and Service Desk / Help Desk services

- Process automation for various industries

What we achieved:

- 500 fortunate clients worldwide

- 98% clients leave excellent feedback

- 70+ successful projects per year

- 100k+  consulting hours delivered

If you have any questions or additional Information needed just email us at [email protected] We will be glad to connect with you and help to solve your business challenges through software in any technology area. 

 
$1,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
San Francisco,
headquarters
  • 225 Bush St. floor 12th. 94104
    San Francisco
    United States
other locations

Portfolio

Key clients: 

Nokia, Orange, Mobile TeleSystems Group, Eldorado.ru, Popcorn Palace, DISYS Inc.

And 150+ other sutisfied clients from different industries (IT, Telecom, Insurance, Banking, Healthcare, Manufactoring, Warehousing, etc.)

Reviews

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Business Process Remodeling and Support Systems Development

"They don’t just create a solution, they make sure it delivers and works in our business environment."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2015 - Feb. 2016
Project summary: 

The client needed a significant overhaul of their IT infrastructure, especially as it pertained to their service desk and workflows.

The Reviewer
 
2-10 Employees
 
London, United Kingdom
Boris Stavenko
Project Manager, Smart Parts
 
Verified
The Review
Feedback summary: 

Polontech practiced what it preached by actively helping the client to remodel and properly execute issue resolution and customer support processes. The client is also pleased that the value provided was more than they had expected or even requested.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Smart Parts is an Internet retailer. We sell consumer electronics and home accessories in Europe, Asia, and the US. Amongst other duties, I oversee large IT projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Polontech?

We wanted to limit the number of support agents and distribute the workload evenly. Also, we wanted to track all customer requests and raise the customer satisfaction rates with this solution.

SOLUTION

What was the scope of their involvement?

Polontech analyzed the existing business processes and proposed a solution for our service desk. We started with ITIL consulting, analyzing and improving customer support and satisfaction processes. Then we created a simple analog of Atlassian JIRA SD. The help desk automation system processes email requests from customers (front-office). The system then creates tickets for support agents who use the web interface to further communicate with the clients. Our solution is also integrated with JIRA and Zendesk, expanding the capabilities of the solution to a great extent.

How did you come to work with Polontech?

A business partner recommended Polontech to us. We also contacted several other consultants to compare the Polontech proposal against.

How much have you invested with Polontech?

We’ve paid approximately £100,000 [~ US $125,000] for their services.

What is the status of this engagement?

The project was completed in less than 2 years. It was around February 2015 to September 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Based on recent surveys, our customers are much happier with the services they’ve received. The solution also helps make the overall management transparent. As a result, the efficiency and performance of our team improved as well. We use the solution on daily basis and we are very happy with it. When we modify our work process, Polontech reflects these changes in the solution as well.

How did Polontech perform from a project management standpoint?

I personally rate their project management very highly. They encourage us to use the solution by creating tickets for themselves in our JIRA. Polontech provided a dedicated person who was working for us about 60% of the time. Other consultants and DevOp specialists from Polontech were available to help with different aspects of the project. It’s worth noting that they were quite flexible and adjusted to our project management framework.

What did you find most impressive about Polontech?

At Polontech, they are very well organized and determined. They don’t just create a solution, they make sure it delivers and works in our business environment. They dig deep and create the whole IT infrastructure with service catalogs, knowledge base, etc.

Are there any areas Polontech could improve?

Nothing major comes to mind.

What tips or recommendations could you share that might increase the likelihood of success with Polontech?

The client should be willing to change and adapt; the team should be ready to embrace new tools and techniques. Polontech will do the rest.

5.0
Overall Score We are very happy with their services.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Our major deadlines were met. The project was delivered on time and within the schedule.
  • 5.0 Cost
    Value / within estimates
    If we kept to the original estimates, it’s a 5, but we changed a lot in the process.
  • 5.0 Quality
    Service & deliverables
    They are very professional and thorough.
  • 5.0 NPS
    Willing to refer
    I have already recommended them to a few businesses.

Software & App Development Resources

"They excel in UI design and helping improve the vision and objective of the product."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Polontech supports various development efforts, including mobile apps and JIRA customizations.

The Reviewer
 
1,001-5,000 Employees
 
Washington DC Metro Area
Project Manager, DISYS
 
Verified
The Review
Feedback summary: 

The client appreciates the vision and product refinement that Polontech's team contributes to their projects. They have consistently communicated well and the deliverables have been on time and on budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Digital Intelligence Systems, LLC (DISYS) is a global staffing and IT consulting services company, with core capabilities in staff augmentation, application development, business intelligence, cloud enablement, enterprise resource planning, infrastructure support and testing. DISYS is headquartered in McLean, Virginia, with offices and delivery locations worldwide.

I am the project manager and technical leader.

SOLUTION

What was the scope of their involvement?

We have built a number of technical domains including mobile applications, JIRA instances, and JIRA plug-in development. We have recently a JIRA upgrade with help of Polontech with respect to data migration. 

How did you come to work with Polontech?

I found their profile online and started a conversation with them. We had a couple of meetings and we gave them a desk project to start with and based on the results of that pilot project, we continued working with them.

How much have you invested with Polontech?

We’ve spent (approximately) over $50,000 in total with Polontech.

What is the status of this engagement?

We’ve been working with them since 2013 and the work is ongoing.

RESULTS & FEEDBACK

How did Polontech perform from a project management standpoint?

They are professional, technically sound, and savvy. We can reach them on weekends and they respond quickly. They are independent in managing their own team. I get frequent updates through JIRA or email.

What did you find most impressive about Polontech?

They excel in UI design and helping improve the vision and objective of the product. We give them an idea and they come up with unique suggestions which make sense and improve the overall product or project. Everyone can code, but only a few companies can help make you feel better about the product/project.

Are there any areas Polontech could improve?

The way they translate our requirements into the technical solution is different and we like that. They should continue on to develop and support mobile applications. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time.
  • 5.0 Cost
    Value / within estimates
    They have been on budget.
  • 4.5 Quality
    Service & deliverables
    They deliver as promised and provide decent quality, but things can still be done better.
  • 5.0 NPS
    Willing to refer

Systems Integration Support for Distributed Retail Team

"They do a good job with decent quality and price, but the client has to know what he or she wants."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2013 - Ongoing
Project summary: 

Polontech created special workflows within Jira and supported multiple servers, including machines dedicated for Active Directory and Exchange.

The Reviewer
 
11-50 Employees
 
Sweden
Fmr. CTO, Clothing Manufacturer
 
Verified
The Review
Feedback summary: 

The client recommends Polontech strongly, but with the stipulation that the client needs to be proactive in order to drive the most value from a partnership. The client received what they wanted, however they felt it was upon them to explicitly ask for deliverables that could have been anticipated.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

The business is a small garment producer and retailer in Sweden and Denmark. They sell clothes online only. I was the chief technology officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Polontech?

The first part was development for Atlassian products. We were using Atlassian products extensively on an advanced level, and we didn't have anyone internally to do customize them, so we found Polontech to help. The second part was where Polontech helped us with maintenance on servers, computers, Exchange accounts, Active Directory, and Windows and Linux management.

SOLUTION

What was the scope of their involvement?

We were having our own hosted version of Jira, so they set up the dedicated server and configured everything. They connected to Jira with the Active Directory to share the same users. They also helped us a little bit with the process, because we had, and still have, a distributed team with developers in different countries. That may stress how important organization and workflow are. Polontech helped us set up the roles in Jira and the boards because we were using a few Kanban boards and Scrum. Those boards had some specific flow.

They basically helped us improve our workflow all in relation to Jira. In relation to the servers and maintenance, specifically with the business, even though it’s a small company of 30 or 40 people, we had approximately 400 computers plus printers and some other peripherals in different places in our own network with its own firewall and servers. All of this currently is maintained by Polontech. The servers are based on Windows Server 2008, and some of the servers that we have outside of the office are Linux-based. We also had this continuous integration server. They didn't set it up 100% on their own, but they support us with their Linux knowledge, Active Directory, and Exchange. While I was there this summer, we were preparing to switch to Office 365, and they have done a great job of moving all the data between our own instances of Exchange to the cloud. But then, we decided to postpone it in order to wait for some business processes to finish.

How did you come to work with Polontech?

I was working there for four years, and for the last three years, we were working with Polontech. They were still there when I left, as far as I know. It’s beneficial for both sides.

They found us. The first contact was with our co-owner. I asked him a year ago how he found Polontech, and he said they contacted him first, so they were proactive in that respect.

I started working with Polontech in 2013 or so, I can’t remember exactly.

How much have you invested with Polontech?

At the beginning, it was a little bit more, especially when we set up Jira and the whole flow. With time, we came up with a balanced invoice, which was normally between €1,000 and €2,000 [~ US$ 1,250 and $2,500] per month, depending on the load and how much help we would need. At the beginning, it was a little bit high, at least for a few specific months when we were stacking the whole environment together.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t measured any particular metrics. I cannot come up with any numbers. At the beginning, we were getting tickets in different systems, including email, but then Polontech put all of them in one channel so people could send an email to IT, and that email would be parsed and posted as a ticket to Jira. All these different communications from different angles, they were blended in one place. Polontech did that, but I cannot provide any metrics, unfortunately. They did help us, that’s for sure.

How did Polontech perform from a project management standpoint?

I have met one of the owners once. We had a dedicated person who was working for us about 60% of the time. In cases where some specific knowledge was required, I know he was invited to use help from other parts of their company. Our main, everyday contact person was one guy who was also a DevOp. He created tickets for himself in our own instance of Jira. We didn't use their system; we used our system for this.

What did you find most impressive about Polontech?

The company is small and the IT department consists of five people, and there are 30 or so salespeople who are not IT-related. In this kind of environment, it’s really hard to do the support. There’s no documentation and nobody knows much. Victor from Polontech had to contact the records collector to get as much data as possible, then get back to me or some other guy in IT, get more data and investigate everything. He has done a good job in an IT-unfriendly environment because to collect information and do something useful with it is really complicated.

Are there any areas Polontech could improve?

I guess I’d just address Victor’s personality. In my opinion, he was not always proactive with solutions. We didn't limit Polontech in any way in terms of money or how much they worked. For example, there might be a case where there were no tickets for him to address, and he could have taken the initiative and done some improvements on his own, but that rarely happened. Even with all the improvements that needed to be made in the system, we would need to ask him, “Can you do this? What do you think we can improve here?” And then he would suggest something, and we would give him the task. He was too passive, in my opinion.

What tips or recommendations could you share that might increase the likelihood of success with Polontech?

The client may need to be proactive in suggesting tasks for Polontech.

4.0
Overall Score In the beginning, we were asking them about good practices in terms of Agile, because they said they knew a lot about it. As it turns out, they could not teach us Agile, so we are hiring another consultant. That was something I didn't like.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We had some issues in the beginning with scheduling, but then I talked to the owner and they fixed that. Later it was completely fine; a guy would work on weekends or some evenings or nights, whenever it was needed.
  • 5.0 Cost
    Value / within estimates
    From the Swedish perspective, they were cheap.
  • 4.0 Quality
    Service & deliverables
    I take one off for the lack of proactiveness.
  • 5.0 NPS
    Willing to refer
    I definitely would recommend Polontech, but the client has to be proactive. In my experience with them, they do a good job with decent quality and price, but the client has to know what he or she wants.