What evidence can you share that demonstrates the impact of the engagement?
Because we were selling in bulk, the profitability of the product was much lower. After starting to sell separate units, the margin goes way higher. Statistics would not highlight our success since our total volume is relatively small, but, in comparison to the input and resources we’ve spent on the engagement, the output is great. There are plusses and minuses. Businesses generally become recurring customers, unlike individuals, given that our product is designed so that it can work for years and users can buy additional ink. As a result, each home user is a one-time client for us. We’re not building continuous relationships; it’s just a way to help customers. Polimentor helped us sell separate units with a bigger margin by promoting us through Google AdWords and third-party sellers. This is the best feedback I can give. I have absolutely no intention to stop working with Polimentor; this is the best a partner could hope for.
How did Polimentor perform from a project management standpoint?
I am absolutely satisfied with their response time, ability to learn, and the offer itself.
What did you find most impressive about them?
One thing which has been amazing about this company is that, whenever I’ve needed them or sent an email, I received a response within 20–30 minutes. It may be because the team is relatively small, but I hope that they will be able to maintain this pace of work even after they’ve grown. Most companies (including our own) typically reply within 24 hours; there is no way in which we could guarantee 30-minute responses for everyone, but Polimentor has somehow been able to do it.
They showed eagerness to earn our business by doing something outside of their normal offering. Polimentor gave us additional solutions, helping us to find an answer. Those may have been small things, and we didn’t always end up using them, but it showed that the team’s approach was not just to keep us working with them, but to make our workflow easier and faster. Everyone is happy with this approach, and I’ve never felt that I was being taken advantage of.
Are there any areas they could improve?
They could work directly for us, but I can’t really think of anything. I hope that they will continue to grow and maintain the same service.