Plus972

Please describe your company and your position there.

I am the owner of brand new Hot Yoga studio and Cafe in Soho, Nyc.

For what projects/services did your company hire Plus972, and what were your goals?

We needed 972 to do full branding of our name/logo/website etc.

How did you select this vendor?

Based on extensive online research we found 5 companies that seemed to be good fit. They all had impressive showcase of their previous work and had good reviews from previous clients. After initial meeting with all our options we felt the best vibe and energy with 972 team. They were also most flexible to accommodate our budget.

Describe the scope of their work in detail, including any steps and the final deliverables.

972 started with name creation and logo design and after this part was finished they proceeded with website design. We had weekly meetings with 972 thru out the process and they ALWAYS delivered the deliverable by promised date and never missed the deadline.

How many people from the vendor's team worked with you, and what were their positions?

We mostly worked with our project manager Kim but in every other meeting the designers and web developers were also attending. Also the owner Rueben was present in many meetings to oversee the progress and outcome.

Can you share any outcomes from the project that demonstrate progress or success?

We are 100% satisfied most thankful for 972 for our name and logo creation. We could not imagine any other name on our physical location walls and online presence.

Describe their project management style, including communication tools and timeliness.

We were pleasantly surprised with the quick and efficient project management style that Kim presented to us. Our previous experience working with creative agencies was that they never deliver on time. 972 was total opposite. They delivered ALWAYS on time and actually helped us to keep up with our timeline on our end.

What did you find most impressive or unique about this company?

They had amazing creative designers and an efficient project management style. Those 2 things are in our opinion most important things that marketing agency can have and this makes them to stand out from others!

Are there any areas for improvement or something they could have done differently?

We are 100% satisfied with what was delivered and now we are moving into next phase after opening and keep working with 972 on marketing part. Cant think of anything that needs improvement.

Please describe your company and your position there.

I am the newly appointed Operations Manager for the company and am responsible to oversee the overall functions of the company. My responsibilities also include designing and implementing ways to increase efficiency, cut losses, and maximize profit.

The company is an academy that focuses on child enrichment through sports, motion arts, and specifically rhythmic gymnastics as a foundation to empower the next generation to develop & succeed.

For what projects/services did your company hire Plus972?

Our company is in the process of moving past the start-up phase, as well as developing the infrastructure to enable further expansion. We required assistance to develop an annual plan, guidance to finalize the goals for the company moving forward, and training for the position of operations manager.

How did you select this firm and what were the deciding factors?

Plus972 was recommended by the CEO due to their previous work history together and Plus972's overall portfolio and success rate.

Describe the project in detail and walk through their service package.

We worked to draft, finalize, edit, and go through several rounds of review with the main stakeholders of the company to ensure alignment in the vision for the company as well as dictating the goals for each department. Based on this information, the annual work plan was drafted and a Gantt was designed to incorporate the milestones and events required to meet the annual goals.

Detailed training was provided with regards to the role of an operations manager in terms of presenting the annual plan to each department, finalizing communications & meetings frameworks, and best practices for the development of business strategy.

How many resources from the vendor's team worked with you, and what were their positions?

Our POC's title was Partner, Israel, and we worked with him through each stage of the project as well as going through the training procedures.

Can you share any outcomes from the engagement that demonstrate progress or success?

Having the annual plan and the training has equipped me personally to know the right questions to ask at the right time, as well as ensuring that there is a clear structure to the company in terms of communications and workflow.

The training helped all of the departments to form a base from which to expand from, and has also shown the areas where significant changes and cuts should be made in preparation for the execution of the company's goals for this year and for those to come.

How effective was the workflow between your team and theirs?

Despite the significant time differences between our regions, scheduling was efficient and accurate. Communication was easy. Plus972 was always ready to provide support, guidance, and assistance.

What did you find most impressive or unique about this company?

One of the major factors was the wide portfolio and significant level of experience that Plus972 represents. This is clear from the way that the document was drafted and how the training was provided. We felt that our work with the POC efficiently covered in a few sessions what takes other companies several years of training and experience to go through.

Are there any areas for improvement or something they could have done differently?

I would not change the process as I believe that it is better to review and discuss again rather than to move quickly and risk miscommunication.

Please describe your company and your position there.

We are a multinational Search Engine Optimization company located in Poland. We provide more quality website traffic from organic search engine results, improved page ranking for keyphrases, greater brand credibility and overall better user experience for the sites of our clients. We also offer outbound lead generation and aim for an increase in sales on our clients’ sites.

For what projects/services did your company hire Plus972, and what were your goals?

We were looking for a partnership based on mutual understanding while being committed and walking the extra mile and insightful every step of the way - and they were able to provide us with exactly that. They were very robust in their work and not only presented us with a design that worked perfectly in all aspects of what we wanted to achieve and then, after being approved by us and our client from Israel, they were able to prepare a very elegant WordPress + WooCommerce site with code that was ranked extremely well in all of the metrics we used to check it.

How did you select this vendor and what were the deciding factors?

We found them using Clutch and really fell in love with their prior designs - right of the bat we were certain they were a good partner for our needs and boy, did they deliver.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kim and Reuben provided us with a site design that they later coded with amazing results. They were communicating with us only while we provided them with comments from us and our client.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a dedicated project manager with the help of Plus972 CEO who also allowed us to contact both the devs and designers directly.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been praised by our clients on multiple occasions and the design prepared by Plus972 is simply spectacular. The revenue brought forth by the site is good, too! We’re only in the first couple of weeks past the site’s launch, but the transaction rate is as positive as we had been hoping for.

Describe their project management style, including communication tools and timeliness.

They were very keen on explaining everything that raised any doubts for us. They were quick to respond, insightful and their help was invaluable in reaching our goals. Their expertise proved second to none and the project manager we worked with was very empathetic and helpful all throughout the way.

What did you find most impressive or unique about this company?

We were pleasantly surprised not only by the pricing they offered but also by the quality of their services, both in terms of design and development of the site we were collaborating on. It was a really pleasant experience and easy smooth sailing from beginning to the end.

Are there any areas for improvement or something they could have done differently?

I can’t really think of any such thing.

Please describe your company and your position there.

We are an international web development agency, focusing on WordPress, Shopify and other eCommerce CMSes development, while also sometimes coding just websites’ frontend or performing different CMS integrations or content migrations or migrations of sites from one CMS to another.

For what projects/services did your company hire Plus972?

We were looking for a partner that will be helpful, easy to communicate with and experienced enough to prepare a design that’s attractive, insightful and compatible with the tools we needed to use and our client defined. The stakeholders were the first company from Italy we were ever able to form relationships with, which is in big part thanks to the Plus972 team, who are fluent and well-oriented in the Italian eCommerce market and allowed us to gain our client’s trust by preparing something that exactly matched their expectations while being in-line with the current trends of that market.

How did you select this vendor and what were the deciding factors?

They were recommended to us by another web design company we regularly collaborate with.

Describe the project in detail and walk through the stages of the project.

Plus972 provided us with a design to the site we coded for our client. They cooperated both with us and with them, as the decision-making process was split between all engaged parties.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a dedicated project manager who also allowed us to contact the designer directly. We didn’t have contact with anyone else throughout the project.

Can you share any outcomes from the project that demonstrate progress or success?

The site we build is being praised by everyone who has been a part of this project and also by the site’s users. It brings a solid, consistent and continuous stream of revenue to our clients, which is what matters the world to them.

How effective was the workflow between your team and theirs?

They were always helpful, responsive, and polite. They effortlessly resolved all our doubts and responded to all questions by sharing their invaluable insights. The project manager we had contact with, Kim, was really a pleasure to work with.

What did you find most impressive or unique about this company?

Their delivery was pretty quick and the entire process was very smooth. But the most important thing for us was the design’s quality, perhaps unmatched by any other agency we had the opportunity to work with in the past. Thanks, Plus972!

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind, really.

Please describe your company and your position there.

I am the head of marketing at a PropTech firm based in London. We work with clients in commercial real estate.

For what projects/services did your company hire Plus972?

Our website was built over 10 years ago and had become very bland and outdated. We don’t have any internal team members skilled in web design and so we hired Plus972 to provide the site design and complete the build for us. Since doing this, we have noticed a notable difference in user experience and engagement from our clients. And we are hoping to continually increase our traffic substantially by the end of the year.

How did you select this vendor and what were the deciding factors?

Our wider business, based in NYC had the original relationship with this agency, and after reviewing their previous work and their project proposal, we chose this group because of their experience, quality of work, personable team, and affordable price.

Describe the project in detail and walk through the stages of the project.

After a series of workshop meetings to discuss our objectives and reasons for the project, Plus 972 came back to us with a concept design that would align with the style of their previous completed work on our other company corporate site. Our project was part of a roll out due to a recent acquisition and so therefore we were looking to align the brands and styling of the two companies, to a design that would feel similar and like they were from the same group, but still with keeping their individual identity.

Plus972 came back to us after the initial workshops sessions with a full concept design, and other than a few additions, and a couple of minor edits, they had captured essentially everything we were looking for. From there, we have been working together building, uploading, and translating content. Our site is a multi-site and was required to be built in three languages (one being English). The process itself was reasonably easy and smooth, with their team always on hand for questions and timely responses should we want to discuss alternatives/re-visit other ideas to implement.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 4 people throughout the project including the Managing Director, a project manager, a designer and web developer.

Can you share any outcomes from the project that demonstrate progress or success?

From the website and backend that Plus972 delivered, our team are able to easily implement new content updates without any hassle. The backend design and structure they created, is slick, simple and easy to use – which is a huge improvement from the old Wordpress backend that we were using previously (which used to look like a messy mash up of content and templates, built on top of each other continuously with no clear structure).

We continue to hear positive feedback from those in the business and from clients who visit our site. Users keep telling us how much easier it is now to navigate in order to find the content they’re looking for.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and provided us with frequent updates. Given both our teams and their team are across continents, our meetings were all held on video calls, however it also worked great because of the global times. We may filter through updates/requests whilst in one timezone that needed action, and if it was after hours they would either complete in out of hours to ensure it was done, or there are other members in other timezones that can jump in to action.

Which gives peace of mind whenever there may be deadlines to be conscious of. Most feedback was done through email and tasks and progress would be tracked on google sheets to ensure all details were captured and actioned. The team were always very responsive, and would provide ample warning if a deadline was approaching and there were any outstanding items to ensure we could meet/cover these.

What did you find most impressive or unique about this company?

I was most impressed at how quickly Plus972 understood the task at hand, and how quickly they provided the proposed concept design. With their mixed experiences, and background in not only web design but also a thorough understanding of marketing, they really did cover all angles and provided the best solution first time round. Which always made it a smooth process, and easy working with them. Although we’ve worked with many agencies, this project was a particularly collaborative and great experience.

Are there any areas for improvement or something they could have done differently?

Things could always be done faster, but quality is more important than speed and we ended up with a fantastic product, that we’re all very proud of.

Please describe your company and your position there.

We are a philanthropic Foundation based in Israel what promotes the economic development of the Negev region, as well as other high impact social projects.

For what projects/services did your company hire Plus972?

Our challenge is to promote, digitalize and internationalize the Negev wine region to an international audience and to promote and boost the Negev Economy as a result of that

How did you select this vendor and what were the deciding factors?

We have known Plus972 for years and we were waiting for the right project to engage them on. They quickly understood the brand, the project and the fact they are present both in Israel and the US was a huge help

Describe the project in detail and walk through the stages of the project.

Plus972 is acting as a strategic consultant both in terms of branding and marketing. They are advising us on an ongoing basis on building tactical and effective strategies to reach our target demographics and business

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Reuben - founder and CEO and Assaf - Partner and strategist from Israel

Can you share any outcomes from the project that demonstrate progress or success?

Working with the team at Plus972 was very instrumental and allowed us to reach interest from a broader audience than we originally anticipated. The website is not developed yet so it's hard to measure actual data but the impact of the agency allowed us to learn that there is a greater opportunity than we originally anticipated for our mission

How effective was the workflow between your team and theirs?

Working with Assaf is great because it's really easy to communicate with him and he understands the business side of things. We worked via email, phone as well as their project management tool. So far they have always been on time and on budget with their deliverables.

What did you find most impressive or unique about this company?

They really understand our needs and ambitions, and they don't limit themselves in offering creative solutions. They really help us to strategically see the big picture and evaluate the opportunities that are there.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of right now.

Please describe your company and your position there.

General Manager at iKonnect - a digital platform for celebrating shared values, creating communities and motivating people to take active in relation to common values.

For what projects/services did your company hire Plus972, and what were your goals?

Bring our story forward clearly to the user

How did you select this vendor?

A relationship built with Assaf Luxembourg which linked us to the agency

Describe the scope of their work in detail, including any steps and the final deliverables.

The project was built well and with a clear reflection of their experience. We started with in-depth interviews, a presentation of the unfinished product for conceptual approval and more... We received at the end of the process a flexible but accurate product in addition to direct recommendations of how we should integrate the product into our practice.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Assaf, I know he involved more staff members in the process.

Can you share any outcomes from the project that demonstrate progress or success?

The most important point that highlighted to me how successful the process was is the very fact that we as an organization knew how to tell our own story so much better.

Describe their project management style, including communication tools and timeliness.

Direct work with Assaf and setting goals and schedules with him

What did you find most impressive or unique about this company?

We were impressed with their ability to express messages in a simple, understandable, and pleasant way.

Are there any areas for improvement or something they could have done differently?

The question will be whether our audience will respond to messages in the same way we responded. Only time will tell where and how the project needs improvements

Introduce your business and what you do there.

I’m the co-founder & CEO of cerqular.com, an e-commerce platform focused on sustainable products.

What challenge were you trying to address with Plus972?

We needed help building our e-commerce website.

What was the scope of their involvement?

Plus972 built our e-commerce website. They did graphic design and put together a complex array of integrations, including a payment gateway and rewards system. They built the site on Shopify, but it’s customized. The team also did copywriting.

What is the team composition?

Reuben (Founder & CEO) was our project manager, and he oversaw a team of four people.

How did you come to work with Plus972?

I found them on Clutch. They had great experience across various sectors. When we spoke, there was an immediate connection.

How much have you invested with them?

My company spent more than $25,000.

What is the status of this engagement?

We worked on the project from June 2020–January 2021.

What evidence can you share that demonstrates the impact of the engagement? 

They created seamless shopping and checkout experiences for our sellers and shoppers. The site has excellent functionality and features, and more brands have expressed interest in joining our site. Overall, the feedback has been great.

How did Plus972 perform from a project management standpoint?

Reuben was very personally involved and made great suggestions to guide us through the process. They delivered everything on time. We used Asana as well as internal tools for streamlining.

What did you find most impressive about them?

The company’s culture is dominated by their ethics, which is based on trust. They prioritize customers and their business goals over everything else. I haven’t found that with any other vendor I’ve encountered. Reuben facilitated the process and acted as a mentor. They are like family. They’re the best agency I’ve worked with.

Are there any areas they could improve?

No, nothing comes to mind.

Do you have any advice for potential customers?

Be transparent about your expectations and aspirations, both short- and long-term. They’re trustworthy and can guide you in the right direction.

Please describe your company and your position there.

I am a partner at an NYC-based real estate development focused on a wide variety of property types including residential, commercial, student housing, and senior housing

For what projects/services did your company hire Plus972?

We hired Plus972 to design our new corporate website. As our company has grown over the years, we felt that it was necessary to improve our online presence.

What were your goals for this project?

Our goal was to improve our corporate identity and brand

How did you select Plus972?

We were referred to Plus972 through word of mouth. We interviewed at least 5 web designers and felt that Plus972 was the right fit for us. Besides being impressed with the other websites they've designed in the past, they were also very good listeners in terms of what we were trying to achieve with the website.

Describe the project in detail.

We hired Plus972 for web design.

What was the team composition?

There were 3 people from the Plus972 team focused on our project.

Can you share any outcomes from the project that demonstrate progress or success?

Plus972 was a pleasure to work with. We've already received plenty of feedback from our clients about our new website. We were so happy with their work that we are planning to us them for our other IT services.

How effective was the workflow between your team and theirs?

Plus972 was very organized and efficient with their work. They stayed on schedule and on budget. They were very professional throughout the process.

What did you find most impressive about this company?

I was very impressed by their creativity. There were specific design concepts that we had in mind and they did a great job of implementing them.

Are there any areas for improvement?

We were extremely happy with their work and have no complaints.

Please describe your company and your position there.

I am the CEO. We are a tech company in the VR, music, and gaming space.

For what projects/services did your company hire Plus972?

We came to Plus972 for strategic and creative direction. We were trying to enter the American market and needed help with our brand, voice, communication strategies, and social media channels.

What were your goals for this project?

They redesigned the front end of our website and helped update the overall brand messaging. They helped consult us on our marketing strategy since we were entering a new market. They also created some animations that we used on our website.

How did you select Plus972?

We found Plus972 online by looking for creative agencies. We liked the case studies on their website.

Describe the scope of their work in detail.

We worked with a team of 4. There was a Creative Director, Project Manager, and a couple of Designers.

What was the team composition?

I’d rather not say.

Can you share any outcomes from the project that demonstrate progress or success?

We have received a lot of great feedback on the website! Customers like the site and are able to find the products they want to buy easily. They have helped us expand into the American market.

How effective was the workflow between your team and theirs?

The project management was good. It was easy to get in touch with the team and the project was completed on time.

What did you find most impressive about this company?

I really liked the personal touch with the team. We were able to tell them our vision and then they made it happen.

Are there any areas for improvement?

No, I think it was a really positive experience.