What was the scope of their involvement?
Behind that website, we have an enormous backend that populates our website but it also runs workflows for a lot of different things. They have made a lot of improvements and upgrades to that system. One big project they did was a customer preference center. Customers would get an email every time a new property is marked ready, which is a feature we didn’t have before. Another big project that they did was moving our whole frontend onto Rails from WordPress. Now, we are able to have more flexibility with our frontend. They dealt with the problems in the legacy backend and they’ve done a great job of navigating it. They also upgraded our versions of Rails and Bootstrap. They have made sure the whole system is in better shape. There are staging and testing processes that we didn’t have before.
We have an assigned project manager. We’ve always had between 2–3 developers and a frontend person occasionally. That’s 2–3 backend developers that are familiar with our system. When we have a frontend need, a frontend person will jump in. We are mostly interacting with 1–2 points of contact.
How did you come to work with Planet Argon?
They were one of multiple possible partners that we approached and considered. I found them online and they happened to be local to us. It wasn’t a necessity to be local, but they were. I liked the vetting process with them. They had been around a while so they weren’t here today, gone tomorrow. I also liked that they employ their developers. It wasn’t one guy that said he had an agency and then he hires out a bunch of contractors. It was a real agency where they have all their developers on their payroll. To me, that’s a sign of a successful agency, and that was one of the reasons I chose them. It was the best fit for us.
How much have you invested with Planet Argon?
We’ve spent at least $150,000 on their services. It was slow at first; we were starting with a monthly retainer that was small. We’ve done both retainer and project work with them, and we’ve done some projects alongside our retainer. I feel like they do tackle things to be as efficient with your budget as possible.
What is the status of this engagement?
It’s been over two years since we began. We’ve been working with them every month with a steady retainer.