PixelPlex

Introduce your business and what you do there.

Mainston is a provider of crypto services. I’m a coordinator between our internal IT department and our service providers.

What challenge were you trying to address with PixelPlex?

We needed someone with expertise in crypto technology and in the crypto market as a whole since we were lacking that in-house. We engaged PixelPlex as a consultant and developer for our crypto projects.

What was the scope of their involvement?

PixelPlex helped us develop a technical vision and concept for our project, bringing in a lot of expertise, ideas, and resources that we didn’t have. They created a visionary document covering different architectures and solutions that could enable us to better serve our customers. After our approval, they created a roadmap, set up a team, and started development.

What is the team composition?

They set up different teams for each project we’re running. We have a project manager, an account manager, a business analyst, a strategy consultant, and two researchers for the first project.

How did you come to work with PixelPlex?

Our CEO knew about PixelPlex and asked me to contact them.

How much have you invested with them?

The cost so far is around $60,000. Our arrangement is we put money in advance in an account, and they take what they need from that account.

What is the status of this engagement?

We started working with PixelPlex in April 2021, and it’s an ongoing partnership. The first project is expected to finish within a few weeks. The second project, which started in September 2021, is on track for its second phase in the coming months.

What evidence can you share that demonstrates the impact of the engagement?

It’s too early to talk about the success of the project, as we don’t yet have any definitive metrics. We do, however, conduct weekly demos with PixelPlex, and we find them very agile and able to analyze and envision the project for us.

How did PixelPlex perform from a project management standpoint?

PixelPlex always promptly answers our questions, regardless of the time. Though there have been reasonable delays, their responsiveness remains top-notch. We use Google Docs for sharing documents and Telegram for communicating. 

We’re still well on schedule, and any difficulties we’ve encountered are due to a malfunctioning API and not PixelPlex. 

What did you find most impressive about them?

One impressive thing about PixelPlex is their ability to put together a team based on the client’s request. Their account management, project management, and organization are pretty spot-on, and their communication is always clear. Another strong point of theirs is their pricing; it’s very competitive for this kind of project. 

Are there any areas they could improve?

PixelPlex could improve a little in terms of their technical documentation. The first technical draft was a bit too light for us. I sometimes have to ask them to be more precise, especially when specifying which parts should be developed at which time. Though they end up doing it at my request, it would also be nice to have them proactively correct it themselves.

Do you have any advice for potential customers?

Assign an account manager from your own company and make sure that that person has a technical background. Even though PixelPlex is able to simplify anything, you will still need a technical person involved in the project to help you understand complicated concepts.

Introduce your business and what you do there.

I’m the co-founder of Circularr, a sustainable blockchain business located in London.

What challenge were you trying to address with PixelPlex?

We have all of the machinery in-house and were looking to connect those with our application to provide full traceability in our blockchain. We turned to PixelPlex to develop a software solution for our business.

What was the scope of their involvement?

PixelPlex helped us architect and build out an MVP for our blockchain ecosystem. The software would provide end-to-end traceability of plastics as they are recycled and converted into textiles and merchandise. We patented the whole process and had PixelPlex develop the solution in JavaScript and on the XRP Ledger framework. The team also utilized the Decentralized Finance or DeFi network and integrated IoT technologies into the software. 

Along with developing a blockchain software, they also delivered blockchain consulting and business analytics services. We tapped the team to help us build an NFT marketplace for our bespoke crypto-asset tokens as well.

What is the team composition?

At the moment, we are working with 10–12 people from PixelPlex. A majority of them are business analysts, blockchain consultants, and developers.

How did you come to work with PixelPlex?

One of their business developers reached out to me on LinkedIn. I liked their proactive approach because, at the time, we were having trouble looking for folks who ticked all of our boxes. We did research on their company and found their profile Clutch. It was their ratings, coupled with examples of their work and their client base, that really pushed us to engage with them.

How much have you invested with them?

The project costs roughly $200,000. 

What is the status of this engagement?

We started our engagement in June 2021 and it is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve gotten pretty successful results so far in our engagement with PixelPlex. We can’t name the specific clients that we’ve been able to build relationships with through the creation of the MVP, but we’ve definitely established a customer base in the financial services, entertainment, and sports sectors. We’re hopeful that this project could also guarantee our success in securing grants. 

How did PixelPlex perform from a project management standpoint?

PixelPlex really tries to understand what is that we do. One of their head consultants even came to London to meet with us in person and talk us through the process. We’ve been communicating through Slack and Google Hangouts since then, and we’ve found the PixelPlex team to be punctual and very fluent in English.

It doesn’t feel like they’re a third-party contractor; they’re like an extension of our own team. We never had to worry about them misinterpreting information, which is usually the cause of costly delays. They’re organized, attentive to detail, and able to ask the right questions. That doesn’t even include the fact that, through their experience, they’re able to suggest solutions and better alternatives as opposed to just agreeing to our every idea. 

What did you find most impressive about them?

What really stands out about PixelPlex is their deep understanding of blockchain technologies, solutions, and assets. Through their knowledge and experience, they help us understand the pitfalls, benefits, and drawbacks of every framework and approach.

Are there any areas they could improve?

There’s none that I can think of at the moment.

Do you have any advice for potential customers?

Make sure that you’ve identified a top-level idea that you want to go with prior to kicking off the engagement because this will save you a lot of time and money. However, you could also participate in PixelPlex’s discovery sessions. 

Be ready with clear instructions and feedback as well. Especially with complex projects, you can’t just simply give a top-level requirement and assume that it will be done. You also have to be willing to integrate with their team during the development process.

Introduce your business and what you do there.

I’m the co-founder of a gaming platform called Proleague.gg.

What challenge were you trying to address with PixelPlex?

We needed their team’s expertise in developing the vision and roadmap of our organization.

What was the scope of their involvement?

PixelPlex has helped us bring together our vision and project scope in pursuit of the development of our gaming platform. They’ve conducted thorough research and asked on-point questions to help us visualize how we want our final product to turn out and determine how long it will take to complete it. We’ve specifically signed a nondisclosure agreement with them to maintain the confidentiality of our project.

We continue to rely on their efforts as we approach the development of our product.

What is the team composition?

I work with a team comprised of 8–10 resources.

How did you come to work with PixelPlex?

I found their team on Clutch and saw that they’re the number one blockchain consulting and developing provider, so I was happy to onboard them.

What is the status of this engagement?

We kicked off our engagement with PixelPlex in June 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

PixelPlex has met our needs by putting together a sound vision and scope that we can definitely rely on as we progress with the development of our gaming platform. 

Their expertise in the gaming industry has also helped them flesh out more on-point and industry-specific solutions for us. Overall, we’ve had a positive experience, and we’re looking forward to receiving more beneficial results from their team in the future.

How did PixelPlex perform from a project management standpoint?

PixelPlex is a communicative and well-organized company that’s always accommodating of our needs. I didn’t find the need to set deadlines as they always have impressive turnaround times.

What did you find most impressive about them?

What stands out most about PixelPlex’s team is their evident understanding of our requirements and field expertise. We can always trust their team to come up with innovative ideas and solutions.

Are there any areas they could improve?

PixelPlex is a flawless, well-constructed team. We’ve had a favorable experience with their services through and through.

Do you have any advice for potential customers?

Take your time in collating the questions you want to ask their team as they deliver the strategies for your company. You can just sit comfortably and wait for PixelPlex to give you everything you need.

Please describe your company and your position there.

I am Chief Marketing Officer (CMO) for LaneAxis, the supply chain industry's first Blockchain-backed Shipper-to-Carrier Direct Freight Network. Powered by the AXIS Token, LaneAxis targets the removal of $200 billion in managed broker fees per annum - and that is only in the U.S. This is a global, multi-trillion dollar quagmire that LaneAxis ultimately seeks to solve on a global scale.

For what projects/services did your company hire PixelPlex?

We hired PixelPlex to provide best-in-class expertise, strategy and engineering in the development of our Tokenized blockchain platform and integration with our core SaaS system.

How did you select this vendor and what were the deciding factors?

Having been involved in the blockchain space for several years now, LaneAxis has amassed a wide network of industry experts in this rapidly emerging and rapidly expanding landscape. We repeatedly heard the name "PixelPlex" as we examined potential partners to help us develop and integrate our blockchain solution. After performing due diligence, and following a series of productive calls, PixelPlex emerged as the clear choice to lead this initiative.

Describe the project in detail and walk through the stages of the project.

The LaneAxis Blockchain-backed Direct Freight Network powered by the AXIS targets the removal of $200 billion in managed broker fees per annum - and that is only in the U.S. This is a global, multitrillion-dollar quagmire that LaneAxis ultimately seeks to solve on a global scale. The core LaneAxis SaaS platform, built on patented technology (U.S. Patent No. 9,928,475 - "Shipper and Carrier Interaction Optimization Platform", is fortified by layering in blockchain smart contract functionality and collecting, collating and digitizing industry-wide transportation data - which today is virtually non-existent.

The main users of the network are shippers (such as raw materials producers, manufacturers and retailers) and carriers (trucking companies). Drivers participate under their carrier’s operating authority, and contribute valuable load-level data (which they consent to providing), such as real-time tracking, available capacity, and location based availability. This key information will fuel numerous network features such as AI-powered predictive analytics and driver/carrier performance ratings. These data sets are then presented in the most relevant manner, whether in the form of hard data bundles and/or data visualization of KPIs. This empowers the negotiating parties to make better informed decisions.

How many resources from the vendor's team worked with you, and what were their positions?

Alex Dolgov , Yulia Gushchina , Yuriy Serov Marina Bachmat

Can you share any outcomes from the project that demonstrate progress or success?

In a matter of months, PixelPlex helped us design, refine, and optimize the integration of blockchain and tokenomics into our core system. They work fast, they work smart, and they have accelerated our road map to where we need to be.

How effective was the workflow between your team and theirs?

Everything was completed on time. Regular conference calls ensure this. Additionally, the PixelPlex team delivers regular, accurate reporting on their accomplishments, upcoming tasks, and short and long-term time frames. We use traditional project management tools such as Slack and Telegram, but ultimately it is face-to-face (via video) and voice-to-voice interactions that have ensured a smooth and efficient workflow between teams.

What did you find most impressive or unique about this company?

Dedication to excellence, dedication to customer service, and a dedication to the project itself. This partnership would not have flourished without their team's genuine dedication to the project.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

Introduce your business and what you do there.

I’m the CEO and founder of Scargos, a logistics company. We provide a logistics platform and solutions for shippers and carriers to help them communicate and deliver cargo more easily and effectively.

What challenge were you trying to address with PixelPlex?

We needed someone to create an easy-to-use shipping application for our users.

What was the scope of their involvement?

They’re developing custom software for us. PixelPlex created the UI/UX design for shippers and carriers with all the essential features. Our goals were to attract users by simplifying the process of making shipment orders. Additionally, we wanted to provide them with the necessary toolkit to create shipment of cargo. We also wanted to monetize the platform to invite users to subscribe to information on shipment orders.

First, PixelPlex provided research and a discovery phase. They outlined the right solution for us and created the project roadmap which set the tone for development. Their team designed and developed a progressive web app (PWA) with an adaptive UI that runs across devices and also offers our users a great experience.

The app was built in a way that shippers, carriers, and drivers each have their own set of tools to participate in the shipment process. Users can book loads from a live updated dashboard, manage the fleet, and drivers’ profiles. They can easily set up deals and start their execution. PixelPlex also crafted an admin interface for us to oversee statistics and information on the users and visitors.

What is the team composition?

We have a project manager and business analyst. There is a full development team of architects, full-stack developers, UI/UX designers, QA engineers, and DevOps experts.

How did you come to work with PixelPlex?

A friend recommended them. I had a tight budget and wanted the project done in a short timeframe.

How much have you invested with them?

We’ve invested over $200,000.

What is the status of this engagement?

We started working together in March 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We were very happy with the design and functionality of the final product. The PixelPlex team members showed passion and dedication throughout the project. We’re pleased with the quality of completed tasks and the ability to meet deadlines. One of the main challenges was to create an interface for all types of users in separate rows. The team covered it with a tough UI/UX design and architecture to user flow.

Before working with them, I worked with another company. The previous team left us with an overcomplex design and user flows. PixelPlex took time to discover the right implementation and helped find the best solution. We had over 3,000 users during the first several months.  Now our audience is growing. Users are pleased with how easy it is to use. We have a monthly increase in subscriptions.

How did PixelPlex perform from a project management standpoint?

Project management is perfect. We are always communicating and do so very easily. Our teams communicate via Messenger and calls. Collaboration is seamless, and they pay attention to every detail. PixelPlex works hand-in-hand with us to make sure the integrity of the project is upheld.

What did you find most impressive about them?

They did a very nice UI/UX design.

Are there any areas they could improve?

No, we haven’t had any problems. Everything is perfect.

Do you have any advice for potential customers?

Be open and honest with PixelPlex. Ask for help from them at any time, and be friendly.

Introduce your business and what you do there.

I trade cryptocurrency.

What challenge were you trying to address with PixelPlex?

I wanted to develop software that uses bots to conduct cryptocurrency arbitrage trading.

What was the scope of their involvement?

We first worked with PixelPlex on a research phase that took a few months. The goal was to establish the scope and final deliverable in terms of what it’ll look like. I gave them a few of my ideas, and we eventually landed on a project plan.

PixelPlex has now moved on to the actual software development, which we’ve divided into two phases. We’re currently halfway through phase one, and the team is now working on the UI design. The software will be designed to automatically trade cryptocurrency at various exchanges across the world. Once the parameters are all set, the software will execute trades on my behalf 24 hours a day. I’ll be utilizing the software for myself.

What is the team composition?

I work with Marina (Account Manager), Yuriy (Project Manager), and a programmer. In the beginning stages, I also interfaced with Anastasia (Strategy & Corporate Development Manager).

How did you come to work with PixelPlex?

I did a Google search on the kind of development I needed, and their website was one of the first results. I didn’t see a lot of competitors, so I only messaged two others. PixelPlex’s response was highly superior, so I decided to hire them.

How much have you invested with them?

We’ve spent $13,000.

What is the status of this engagement?

The project began in July 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

It’s still in the beginning developmental phase, so I haven’t gotten around to playing with it yet. However, the PixelPlex team regularly shows me their progress, and everything looks good so far.

How did PixelPlex perform from a project management standpoint?

They’re excellent at meeting deadlines. I’m also pretty flexible with the timeline, so it’s never been an issue if they required more time. However, they’ve only needed extensions once or twice, and they’ve been transparent about it. Overall, PixelPlex is a team of outstanding, honest communicators. We have weekly calls on Zoom or Google Meet to communicate.

What did you find most impressive about them?

PixelPlex’s communication is phenomenal, and that’s the most important thing to me.

Are there any areas they could improve?

I don’t think there’s anything they could do better — the project is going well. However, I wasn’t expecting it would take this long, and it’s pretty tricky for the team to give me a specific date because the software is so personalized. Overall, I understand the circumstances, and I appreciate the custom work they’re doing.

Do you have any advice for potential customers?

If you need custom software, give PixelPlex all the information they need. Additionally, be as responsive as possible — you have to match the team’s excellent communication skills to ensure that everything goes well. Finally, challenge them with questions and new ideas.

Introduce your business and what you do there.

I’m a senior manager at Ernst & Young in Zurich. We do advisory consulting in the financial services space such as insurance and banks.

What challenge were you trying to address with PixelPlex?

We had a case for an insurance company where we created a concept for them for electronic prescriptions for medical doctors. Currently, you get a piece of paper where the medication is written, and there are a lot of media breaks in there.

Our thought was to have an electronic way to go from the doctor to the pharmacy and then to the insurance company that has to then pay back the pharmacy. We needed some knowledge in this area, so we hired PixelPlex.

What was the scope of their involvement?

Since we’re not in this space, we didn’t have much knowledge of how everything really works in combination with the doctor’s system landscape that they have. We also needed knowledge about the electronic transfer of this information because it takes a different line than the usual internet.

We did the typical phases where we created a concept together, conducted a feasibility study and created some contracts around that, and then did the presentation based on that, as well.

What is the team composition?

I worked with two people from their team.

How did you come to work with PixelPlex?

I believe someone referred them to me, so I may have called and asked if they could provide these services. 

How much have you invested in them?

The cost was around $16,000.

What is the status of this engagement?

Our engagement ran from February–June 2019.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work was really good. They knew a lot about using blockchain technology, the platforms, and how to integrate that in the process. They gave us a lot of advice that we, in turn, could sell to our customers again — that was really good.

From the beginning, they were leading us in the right direction. We had some different thoughts about this whole process, but they actually corrected us. They showed us how we really should use the platform and the benefits the platform really gives us, as well as the pharmacy and the possibility to take out the middleman. 

Instead, a pharmacy gets a written prescription, and they don’t send it directly to the insurance company — it goes to a company that does the processing of this prescription. They collect all these prescriptions and then send out the bill to all these different insurance companies. The whole process was actually explained to us by PixelPlex and they gave us really good input on how to improve it.

How did PixelPlex perform from a project management standpoint?

We communicated over email and they also came to our office. They were good at scheduling and meeting deadlines. Their team was always on time. They provided a great service and it was very easy to get in touch with them.

What did you find most impressive about them?

They created the whole concept — we had the idea and they created the entire thing. I didn’t have to prepare anything upfront and it was really nice meeting with them. Everything was very comfortable working with them. 

We could really sell the idea to our customers and they were really excited about the purchase. There can sometimes be problems with prescriptions and using copies, but this new process prevents duplicate copies from being made since it’s all electronic. 

Additionally, the company that does the processing, the middleman, is not involved anymore in this new process, which is a lot of money that can be saved there. Usually, the payback of the prescription takes around three months, and with the blockchain, they will be able to have an immediate payback.

Are there any areas they could improve?

No, there’s nothing.

Do you have any advice for potential customers?

There is nothing that I can really recommend to prepare upfront. They are actually affordable and other companies charge a lot more.

Introduce your business and what you do there.

Rinne Technologies is a Malaysian company with owners and directors from various countries. We’re active in the financial and IT consulting market. I’m the CEO of the company.

What challenge were you trying to address with PixelPlex?

We were looking to create a new online solution powered by blockchain technology. Specifically, it was a financial management system for the legal industry.

What was the scope of their involvement?

PixelPlex developed an online portal where subscribers can manage the flow of financial activities in the legal industry. The sequence of steps there is very important, and there are loads of requirements for making participants react and provide feedback in time. There’s a flow for accepting certain resolutions and documents. There are several parties involved, so there’s an issue of trust that blockchain helps a lot with.

My team is involved in this industry, so we knew where we wanted to go in terms of user functionalities. PixelPlex brought in the underlying technology knowledge. They not only executed what we requested but also gave insights into what could be achieved with the technology, along with suggestions on what would work best in practice.

What is the team composition?

I worked with people from their sales department, a business consultant or analyst, and the development lead.

How did you come to work with PixelPlex?

They were introduced to us by a friend and partner from Japan that had worked with them in the past. He told us that PixelPlex was a hardworking, reliable team with a strong delivery speed. They also had references from other projects.

How much have you invested with them?

The development cost of the MVP will be $150,000, including changes.

What is the status of this engagement?

We started the communication with PixelPlex in mid-2019, and there were several discussion rounds on product ideas. They’ve completed a prototype, and we’re now developing an MVP.

What evidence can you share that demonstrates the impact of the engagement?

The quality of the prototype is quite good, but we still have a few months to go before completing the MVP.

How did PixelPlex perform from a project management standpoint?

We’re in continuous contact with PixelPlex to fine-tune and clarify items. Their team is very helpful and gives quick feedback. We’re using Slack for communication and share files via different platforms.

What did you find most impressive about them?

They provide detailed feedback on the pros and cons of the various technologies as well as approaches they can use to build the product. This is where we lack the proper knowledge, so PixelPlex’s input has been helpful for fine-tuning the direction of our project.

Are there any areas they could improve?

I may have something to say in a few months, but I’m very satisfied with them for now.

Do you have any advice for future clients of theirs?

I had a pretty good idea of where I wanted to go, but PixelPlex can bring a lot of knowledge about blockchain and the industries to the table. Clients that don’t have very clear requirements can use them to validate their ideas. PixelPlex can show us which direction to take and how we can get the most from technology.

Please describe your company and your position there.

We are a large scale Bitcoin mining company, focused on mining in the West and offering cloud mining services to customers. I am the Head of Operations there, responsible for everything related to the data center operations and IT infrastructure.

For what projects/services did your company hire PixelPlex?

We started a large project related to the operation of our data centers and included PixelPlex in the assessment of possible suppliers for software and web development.

What were your goals for this project?

The project was to renew a central part of our mining infrastructure. As such, it required major work both on the frontend and on the backend, integrations with other services, and API access to equipment inside the data centers.

How did you select this vendor?

I met Alexei at a conference some years ago and was impressed with his direct way of communication and deep technical understanding of the cryptocurrency space. It was evident that they had worked on similar projects in the past. It was a no-brainer to include them in our selection process. 

Describe the project and the services they provided in detail.

We worked closely together with Alexei and his team to assess the project on a technical level. It was very welcome to us that the commercial part of our discussion was kept in the background. The technical side was always the focus.

PixelPlex team is a very technical minded group of people with enthusiasm for the projects they tackle.

What was the team composition?

The team that we interfaced with was about five people, each of who took over a clear role towards us. Since we wanted to provide the management of the project, PixelPlex provided mostly engineers and a designer.

Additionally, we had one contact for discussing the business side of our relationship. Communication was always amazingly fast and productive and there were no language barriers or any other reasons for delay or miscommunication.

Can you share any information that demonstrates the impact that this project has had on your business?

The project was discontinued but the work of PixelPlex met our needs at the time.

What did you find most impressive about this company?

Most prominent in our dealings with PixelPlex were their technical competence, speed, and enthusiasm for our project. Also, they understood what we were trying to accomplish and through that understanding, they were able to help in design decisions during the technical assessment.

Are there any areas for improvement?

There is nothing that I can think of that they can improve on. After the short time of our cooperation, I was left with only positive impressions. I want to stress that there was an external factor in our decision making that led us to choose a different supplier for our project. It would have been a pleasure to work with PixelPlex.

Introduce your business and what you do there.

I was an executive advisor for a financial advisory firm.

What challenge were you trying to address with PixelPlex?

We reached out to PixelPlex to help us with the architecting and implementation of some blockchain client projects.

What was the scope of their involvement?

PixelPlex provided a wide range of services, from business analysis to requirement engineering and solution implementation and testing. They covered more or less the whole lifecycle of the development project.

What is the team composition?

The team varied depending on the deliverables and timeline, but we had a core of four people, who were more or less the focal points. There were others involved behind the scenes.

How did you come to work with PixelPlex?

We were looking for people experienced in the blockchain space. We did some background checks and had some interviews, and we chose PixelPlex based on their know-how, experience, and team mindset.

What is the status of this engagement?

Our first discussion with PixelPlex was around October 2018, and we signed our first agreement in November or December of that year. I stopped working for that organization in May 2020. From my understanding, the project was done and delivered, but there may’ve been a second phase.

I started an e-commerce project with them for my current organization in June 2020.

What evidence can you share that demonstrates the impact of the engagement?

We got positive feedback from other startups in the crypto world. PixelPlex had good expertise, they had a good-sized team, and they had a good reputation in the local crypto scene. That’s why we engaged with them.

How did PixelPlex perform from a project management standpoint?

I’m happy with the performance of their team. They’re engaged, friendly, and on time. They’ve always managed to give us a good impression, and I hope they’ll continue it. Our technical teams used Jira and Slack for communication. 

The management team had some variations in tools, because we were working with companies in the Middle East, where tools like Skype cannot be used. We switched between Skype, Teams, and Zoom. We used SharePoint for storing confidential information.

What did you find most impressive about them?

What I really like about PixelPlex is the close alignment between the business and technical teams. We can communicate the vision and project goals with the business team, and they will somehow manage to really get the tech team to understand the deliverables. In my view, this is a big plus for PixelPlex.

Are there any areas they could improve?

We were lucky to have friends in the blockchain community recommend PixelPlex’s name, but something I’d like to comment on is that they should try to have more virtual visibility or presence. I don’t think we would’ve discovered PixelPlex if we hadn’t been referred to them.

Do you have any advice for future clients of theirs?

I’ve already recommended them to a couple of friends and organizations. If possible, I always recommend having face-to-face workshops with PixelPlex. The team is very flexible, and we can have calls, conference calls, or whatever else is needed to make it happen, but face-to-face workshops are better in terms of communicating project requirements.