Pirxon SA - RPA and HyperAutomation developers - Microsoft & UiPath

Please describe your company and your position there.

TDJ is a family owned investment company active in many sectors of the economy. Based on shared values and our passions, we create a community that builds long-term value in the areas of Equity, Venture, Estate, Finance and Foundation.

I am responsible for spreading the lean culture in the group's companies in the area of production and back office. I take an active part in Digital Transformation projects and in assessing the potential benefits of applying innovative technologies in the TDJ group.

For what projects/services did your company hire Pirxon SA - RPA and HyperAutomation developers - Microsoft & UiPath, and what were your goals?

After a successful PoC robotization project in one of our subsidiaries, we decided to introduce RPA technology to other companies in the group.

Pirxon supports us in the following areas: selection of processes for robotization, implementation of robotization projects, employee recruitment, creating a robotization strategy, and building the competences of our employees who are to build and maintain robots in our company in the future.

Our goal is to quickly implement RPA and HyperAutomation technologies in our company and to build our own HyperAutomation Center of Excellence as soon as possible, with the best and proven partner.

How did you select this vendor and what were the deciding factors?

We always want to work with the best on the market, Pirxon is just such a company. When we were looking for a robotization partner, we paid attention to companies that have a large number of implementations, and thus extensive experience.

Pirxon showed the largest number of processes and references from clients from various industries in the implementation of Robotic Process Automation. Importantly, Pirxon very clearly proposed suppliers of various Robotic Process Automation technologies, did not suggest any suppliers, but presented the advantages and disadvantages of solutions available on the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Support in the selection of processes for robotization, assessment of their potential, the possibility of replicating one process in many companies, support in the implementation of robotization projects, support in recruiting employees to our own Hyperautomation Center of Excellency, support in creating a robotization strategy and building the competences of our employees who have build and maintain robots in our company in the future.

We use Microsoft Power Automate, Python, Java Script technology, and in the future Power Apps and others.

How many people from the vendor's team worked with you, and what were their positions?

We are supported by 4 people. 2 RPA developers, 1 Hyperautomation developer and a business consultant

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In general we were able to reduce 30% of repeatable activities in areas where robots were implemented. We gained also RPA background and developm many new iniciatives improving our processes.

Describe their project management style, including communication tools and timeliness.

A fully helpful company working in accordance with Manifesto rules

What did you find most impressive or unique about this company?

What I liked the most about them was their best customer care among other companies.

Are there any areas for improvement or something they could have done differently?

No.

Please describe your company and your position there.

I am a PM working on internal improvement projects in Polish branch of a multinational media and digital marketing communications company.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

We hired Pirxon to automate some of our financial processes, i.e. invoice posting. Our main goal was to shift repetitive tasks to a robot so that employees can focus on value added tasks. Additionally, we wanted to eliminate overtime during peak times each month when we receive a large amount of invoices.

How did you select this vendor and what were the deciding factors?

We short-listed three vendors and invited them to solution pre-analysis. During the interview meetings Pirxon demonstrated not only process-minded approach but also practical understanding of accounting processes and was able to smoothly communicate with our finance representatives. It could clearly be seen they had lots of experience in RPA. On top of Pirxon implements solutions from various RPA suppliers, which ensures transparency in the choice of technology at different price levels.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During the initial analysis Pirxon reviewed our processes and assessed which process steps are suitable for automation and whether they can be robotized with RPA technology or automated in different ways. Once we agreed on the scope and price we moved on to pre-implementation analysis which was done during a full day face-to-face meeting with business, finance and PM of the project. This was the moment where detailed path for the robot was defined.

The next step was development. We wanted to work in agile approach so we scheduled weekly status meetings where Pirxon presented their work incrementally. This gave us an occasion to see partial result early and react in case changes were needed. Also, it gave us space for discussion on any open questions and make important decisions quickly as we had all important stakeholders present in these meetings. When the robot was ready we run a thorough tests to make sure it was working in the intended way and then implemented it to the production environment.

How many people from the vendor's team worked with you, and what were their positions?

During the project we had a single point of contact who was a Project Manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The process we automated is invoice posting. Each month we have ca. 2000 invoices to process. With the help of the robot we now save 100+ hours of human work monthly and there are no peak days with accumulation of invoices to be posted. Last but not least COVID-19 impact was significantly reduced.

Describe their project management style, including communication tools and timeliness.

During the whole project Pirxon was very responsive and open to our needs. They fine-tuned the way the robot was initiated and prepared such setup that the robot can be started by several different users in a customized way. This is quite untypical but it was a requirement for us due to the way our finance team works.

What did you find most impressive or unique about this company?

1. highly competent employees working in the project
2. good communication and high responsiveness
3. they treat clients as partners

They were flexible ad understanding, especially in the event of corporate bottlenecks during the project.

Are there any areas for improvement or something they could have done differently?

I find this project very successful and don't see any important areas for improvement.

Please describe your company and your position there.

The company is one of the largest and most recognized manufacturers of sweets in Poland. Its products are exported to nearly 60 countries around the world, and the history of the brand can be proud of 170 years of history. I'm IT Manager.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

We were looking for solutions that would increase the efficiency and quality of work in handling business processes. Our employees often expected the automation of monotonous processes that wasted their time, but we did not have tools that would solve the problem in a simple way. In this situation, the implementation of RPA technology seemed to be the right choice.

How did you select this vendor and what were the deciding factors?

Pirxon contacted us and showed us the possibilities of using robots to automate business processes. Our organization liked the idea immediately, but the implementation required the identification of appropriate areas for the implementation of RPA technology. During the next meeting with representatives of several departments of our company, we managed to select potential candidates for automation. After verifying Pirxon's experience in implementing RPA projects, we decided to start cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of our cooperation is the implementation of RPA technology throughout the organization. We have completed several projects together in various areas (human resources and payroll, finances, customer service, etc.). Each project had an independent schedule and course, but as standard, it is divided into analysis, development and final implementation. The basic tool we use in implementations is MS Power Automate, but of course the robots work based on our corporate systems, such as SAP, UNIT4 and others that support our employees on a daily basis.

How many people from the vendor's team worked with you, and what were their positions?

Each developed robot had a delegated project manager (usually in a given department, cooperation took place with the same PM). An account manager was delegated to coordinate projects and take care about whole cooperation.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to significantly relieve the employees of three departments from repetitive activities. The implemented robots have been working continuously for more than a year. We are currently preparing a series of workshops with Pirxon to increase the scale of the project.

Describe their project management style, including communication tools and timeliness.

The project management style was adjusted to our expectations. Depending on the availability of our employees, project managers adjusted the pace of work and the frequency of status meetings. At the same time in every project Pirxon paid particular attention to the agreed schedule and deliver projects as planned.

What did you find most impressive or unique about this company?

Working with a large organization like ours requires compliance with many rules and policies. Pirxon showed professionalism and an excellent understanding of the way of cooperation, which enabled effective work on projects.

Are there any areas for improvement or something they could have done differently?

At this stage of cooperation there are no major areas for improvement.

Please describe your company and your position there.

We are the holding company, consumer-focused mobile network operator in Poland with over 15 million subscribers. It provides mobile voice, messaging, data and video services for both consumers and businesses (in particular SMEs) on a contract and prepaid basis under the umbrella brand Play.

Its modern and cost-efficient 2G/3G/4G LTE/5G telecommunications network covers 99% of the Polish population. In 2021, the French Iliad controlled by Xavier Niel took over 100 percent Play shares

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

We hired Pirxon SA programmers for a very difficult project, which was the integration of 15 internal IT systems and external websites such as ERP, CRM, credit systems, google websites etc. in order to quickly collect data from these IT systems and present them to financial control employees in the form of a report . We wanted Pirxon to prove that all these systems and applications can be integrated within 40 working days, with one developer, with minimal resources and PLAY staff time.

In traditional IT, such a project would take years and would involve several dozen people, would cost millions of PLN, we spent 4 people on robotization for 4 working days. We wanted to know the possibilities of the Robotic Process Automation technology, find out what technologies are the best price vs. quality, gain knowledge about robotics and technologies and confirm that the technology is good for our company

How did you select this vendor and what were the deciding factors?

It was Pirxon who told us about robotization and I showed it. After the meeting, we were looking for companies that deal with robotization, but in 2017 there were no such companies in Poland that could show case studies of robotization at their client's, only Pirxon had such references, additionally from large companies from the automotive or utilities industry.

We verified Pirxon's technical skills also in other areas of IT programming and it turned out that Pirxon had a good team of IT developers who specialized in javascript, python and other technologies. An important factor was a holistic approach to robotization of business processes and a very large knowledge of technology from various suppliers of Robotic Process Automation and other solutions that RPA robots use in their daily work, such as OCR, AI, etc.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Pirxon conducted a process feasibility study with us, then conducted a pre-implementation analysis of the AS-IS and TO BE process, proposed a non-invasive - in IT systems - re-designing the process so that the robot was implemented as quickly as possible and at the same time most effective in its work without giant changes in IT systems.

Pirxon also proposed 2 RPA vendor technologies on which we could automate the process - WInAutomation by Softomotive (now Microsoft Power Automate) and UiPath. For Proof of Concept, we chose the very low-budget WinAutomation technology, we were very pleased with the effects of its use, but we also wanted to check the UiPath technology.

Pirxon made us a robot in UiPath for the same process, because we wanted to compare the UiPath technology with WinAutomation - the exercise confirmed Pirxon's thesis that in terms of process click speed by the developer, process service quality, maintenance, robot stability and process handling speed, there was no difference between the two technologies.

How many people from the vendor's team worked with you, and what were their positions?

On the part of Pirxon, 2 people were involved in the project, 1IT Programmers who are RPA developers and consultants and a business supervisor.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were all intimidated by the effect of the robotization project and the resulting cost and operational achievements. We reduced the costs of integrating 15 IT systems by 96%. We reduced the integration time by about 99% We reduced the number of people participating in the project on the PLAY side by at least 50% vs. traditional IT integration.

The process of integrating 15 IT applications took us 40 working days, we involved 4 people in this project, we devoted several working days over a period of 40 days to the project. Traditional integration of all these IT systems, without the use of robots - would cost many million PLN, its duration was estimated at 2-3 years. We seal financial risks with robots, because now every tick in the system is checked by a robot, people can now focus on analyzing the data collected by the robot, not collecting it.

Describe their project management style, including communication tools and timeliness.

Pirxon was humming the entire robot at our company premises. Technical support, modifications and extensions of the robot were carried out on-line. People from Pirxon supported us well in running a new project for us. They guided us step by step, so we could focus on providing specific information needed to implement the project, and not think about what we need to do to get the job done.

What did you find most impressive or unique about this company?

They have excellent engineers, and they are creative thinkers who carry out thorough research and process analysis so you can create RPA robots better than in the original plan. These people had extensive knowledge in the area of programming and designing IT applications. Therefore they can implement the most difficult IT projects, robotization and hyperautomation.

Are there any areas for improvement or something they could have done differently?

It's really hard to find a place for improvement in the execution, consulting or programming layer at Pirxon, they are great at what they do, you can see that they are passionate about it.

Please describe your company and your position there.

The AB Group is at the forefront of the largest distributors in Europe, selling products of the world’s largest producers of modern technologies to over 16,000 trading partners.

The AB Group has been selected among 30 companies from the Central and Eastern Europe region that make up the „Success Index” *. The Group contains the best companies of the Central and Eastern Europe region, characterized by the best financial condition, credibility and growth dynamics.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

As a leader in our industry, we are constantly looking for IT solutions that have an impact on the satisfaction of our clients and companies cooperating with AB S.A., which will allow us to achieve the goals of AB S.A. employees.

In the most optimal and effective way, which in the end must also translate into the benefit of the shareholders of our company, listed on the stock exchange. We hired Pirxon for a process automation project that is at the interface between finance and logistics.

How did you select this vendor and what were the deciding factors?

We did an overview of the RPA and HyperAutomation vendor market and found that Pirxon had the most experience in this area, had the largest number of references from various RPA implementations, worked for a long time with the Robotic Process Automation technology from various vendors, and did not favor any of the RPA technologies. He left the decision to choose a supplier to our experts, but he provided us with a lot of valuable technical information about RPA solutions that influenced our final decision on the chosen technology.

Pirxon has a lot of knowledge about RPA solutions as well as other solutions that are part of HyperAutomation, such as: LowCode, OCR, AI - btw Pirxon in our project proposed to us the use of Low Code Power Apps and did it in an important way for us, because it was optimal cost We incurred the minimum license cost for the solutions used. Pirxon people have extensive programming knowledge, which allows them to confidently and safely meet even the greatest IT challenges.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the first step, Pirxon provided us with an estimate of the hyperautomation of the process + small feasibility study based only on the manual of the process and a 30-minute conversation with us by Teamsy. We devoted 1 hour to the entire stage, Pirxon provided us with a quote for its hyperautomation within 5 working days. Then Pirxon carried out the pre-implementation analysis of the on-line process, we did the AS-IS and TO-BE process analysis, we determined KPIs, test scenarios etc.

The entire stage lasted several days. The next steps are the implementation of the robot in our environment, the acceptance of the robot and the hypercare phase. The entire process was carried out professionally and in accordance with the assumptions. We applied Micorosoft Power Automate and Power Apps (low-code) technology"

How many people from the vendor's team worked with you, and what were their positions?

2 people were involved in the project, 2 IT Programmers who are RPA and HyperAutomation developers and business consultants.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

New functionality gives us faster data of the process it supported, directed people to more valuable work, improved the comfort of people's work and did not have to hire additional people to handle this process. What is also very important, we automated the process quickly, involving a minimal amount of internal personnel resources in its automation, which translated into a relatively low cost of automating this process vs. traditional methods.

Describe their project management style, including communication tools and timeliness.

Pirxon people were at our disposal non-stop, carried out the project on schedule, completed the entire end-to-end on-line project through MS Teams and other on-line tools.

What did you find most impressive or unique about this company?

They had skilled programmers with business knowledge, which allowed them to quickly understand their client's needs and propose very good solutions at a reasonable price that will meet the client's needs and, additionally, will be very safe and reliable for the client. A very holistic, rational view of self-automation.

Are there any areas for improvement or something they could have done differently?

All tasks thast had been agreed were implemented without any doubt

Please describe your company and your position there.

We are one of Poland’s four largest energy companies and one of the three largest electricity suppliers in Poland. Our core activities include the generation and distribution of and trading in electricity and heat, as well as gas trading.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

This is a project related to the company's security, our goal was to increase the company's security level in the area of cooperation with contractors, distract people from the work of clicking IT systems, and direct people to creative work consisting in the analysis of data that the robot now collects for them.

How did you select this vendor and what were the deciding factors?

We verified many companies, Pirxon had the most robotic processes among all vendors, Pirxon had the longest time in the field of robotics, it had a good team of IT developers who specialized in javascript, python, and other technologies. An important factor was a holistic approach to robotization of business processes and a wide knowledge of processes that can be robotized.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Pirxon did a feasibility study of the process with us, then conducted a pre-implementation analysis of the AS IS and TO BE process, selected other possible technologies to be used in the analyzed process, and proposed other additional activities that the robot could perform to make it even better for our company and more effective. Pirxon also proposed 3 RPA vendor technologies on which we could automate the process.

How many people from the vendor's team worked with you, and what were their positions?

On the part of Pirxon, 3 people were involved in the project: 2 IT Programmers who are RPA developers and business consultants, and a business supervisor.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Initially, the robotization team was quite skeptical, people did not imagine a new employee, which is a robot, now people like to use the results of the robot's work.

Describe their project management style, including communication tools and timeliness.

People from Pirxon supported us in running a project that was new to us. They guided us step by step, thanks to which we could focus on providing specific information needed to implement the project and not thinking about what we must do to make it good. We met regularly with people from Pirxon online to summarize what we did, where we are in the project, and plan what we will do in order to carry out the work according to the schedule and to control what is happening. We communicated via Teams, email, telephone. The entire project was completed within 3 months.

What did you find most impressive or unique about this company?

They have excellent engineers, they are creative thinkers who carry out thorough research and process analysis so that you can create RPA robots better than in the initial plan. Importantly, CI RPA developers have a very high level of interpersonal communication, thanks to which they quickly understand every business need.

Are there any areas for improvement or something they could have done differently?

Everything was done very well, we have no comments, and besides, Pirxon employees asked very often during the project whether we had any suggestions or comments regarding the project. It is worth using the services of such experienced companies as Pirxon.

Please describe your company and your position there.

Our Group is a world leader in the processing of frozen fish blocks, frozen fillets, specials cuts, and breaded and deluxe puff pastry fish products, with modern production plants in Denmark, Lithuania, Poland, Russia, and Vietnam and representation offices in UK, France, Germany, Sweden, Denmark, Malaysia, and China. As such,company is an internationally recognized supplier of high quality products, delivering to some of the utmost quality-conscious customers in both Europe and the USA, some of which count the largest multi-national food corporations in the world. I'm Head of Group IT

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

The quality department in an international group faces the enormous challenge of keeping detailed documentation and product specifications in many languages corresponding to the markets in which it operates. Due to the wide range of products on offer, the number of tasks and people involved in the process consumed a lot of time. We were looking for the best way to automate and free employees from these repetitive bits of the process. We hired Pirxon to solve the problem by implementing RPA technology

How did you select this vendor and what were the deciding factors?

Pirxon has been recommended by our IT partner in Poland as a company with verified experience in developing RPA robots. The implementation offer prepared by Pirxon was compared with alternative methods of process automation and was finally selected as the best.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main task for the robot was to prepare multilingual versions of the specification in a system dedicated to quality processes. In order to keep documentation efficiently, the Robot operates on the system in a similar way to a human being, at the same time collecting input data directly from the system and via an e-mail box. A translation module with AI elements is used to handle the process. The module was entered into the robot's algorithm using the API, which guaranteed high stability and the ability to teach the system through a handy glossary. We used MS Power Automate to handle this process.

How many people from the vendor's team worked with you, and what were their positions?

During implementation we had contact with Project Manager (Head of RPA in Pirxon), who was responsible for whole development work. In any other cases we could contact our account manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Handling a single document by a human took 0.5-1 hour of time, while the Robot performs the same task in 6-9 minutes. Taking into account the available working time of the robot, the operational capacity in the process increased more than 20 times.

Describe their project management style, including communication tools and timeliness.

During the implementation, we had regular scheduled meetings summarizing the current progress of the project and ad hoc meetings to resolve any doubts. The entire project was efficiently managed by Pirxon, and the established schedule was met.

What did you find most impressive or unique about this company?

The project manager has demonstrated exceptional knowledge in the area of programming. Pirxon has demonstrated experience in the implementation of the RPA project and creativity in the use of various robot support tools available on the market.

Are there any areas for improvement or something they could have done differently?

Yes, instead of Automotion platform robot could be established at PowerAutomation

Please describe your company and your position there.

KIRCHHOFF Automotive is a leading supplier in the automotive industry that develops and manufactures complex metal and hybrid body and chassis structures that are lightweight, economical, and crash-resistant. Because the vehicles of the future - from electric to autonomous - also need bodies that will ensure the greatest possible safety for all accident participants in an emergency.

The family-owned company, which has existed since 1785, is part of today's KIRCHHOFF Group, which is made up of the Automotive, Ecotec, Mobility, and WITTE Tools divisions. With more than 8,000 employees and 27 production plants in 11 countries, KIRCHHOFF Automotive represents the largest division in the group. I'm Managing Director of Administration in Poland.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

We hired Pirxon developers to introduce RPA technology in our company. We were looking for the best RPA specialists, we were looking for the best technology, we wanted to verify the RPA technology and its beautiful assumptions in the technological dimension, and above all in the context of benefits for people and the company. As proof of concept, we took a difficult process in the area of finance: invoice accounting. The robot compares vendor invoices with the order and the warehouse receipt document. In this process, the robot also works with the Workflow system.

How did you select this vendor and what were the deciding factors?

We are always looking for the best suppliers who focus on work, not sales. Pirxon was just such a company, it showed already in 2018 the largest number of references from customers in the field of Robotic Process Automation implementation. Importantly, Pirxon was very transparent in proposing an RPA technology provider, did not suggest any vendors, but presented the advantages and disadvantages of available solutions on the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They engineered a robot that executes invoice accounting. The robot compares vendor invoices with the order and the warehouse receipt document. In this process, the robot also works with the Workflow system Pirxon helped us identify the processes for robotization, assessed the possibility of their robotization, conducted a pre-implementation analysis by analyzing the AS-IS, and TO-BE process and selected elements of the feasibility study.

Then the company started programming the robot and its implementation, and now it is providing maintenance services. The robot helps the employees of the accounting department, relieved 100% of people from repetitive work-related to sending invoices to customers. Application technology: Softomotive WinAutomation, currently Microsoft Power Automate

How many people from the vendor's team worked with you, and what were their positions?

We had one dedicated trainer (RPA Developer), who was responsible for the whole project, and the salesman

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results were great, the robot was successfully implemented according to the schedule, our people devoted a minimum of work to implement the robot. Within 47 working days of its launch, the robot handled 3,500 invoices, the average time of handling an invoice by the robot is 2 minutes. 50 seconds, the working time of our people on the robot project is 30 working hours

Describe their project management style, including communication tools and timeliness.

We used to meet the supplier once a week at a 30-60-minute meeting via the on-line communicator - then it was Teamwiver, thanks to which we monitored the progress of work on the robot, watched fragments of a working robot, shared our comments, planned the schedule for the next week and determined another milestone. We communicated with Pirxon also via e-mail and telephone

What did you find most impressive or unique about this company?

They exhibited commitment and knowledge at every stage of the project, be it at the consulting, programming, or maintenance stage. High availability and responsiveness of programmers. Understanding the client's needs at a very high level.

Are there any areas for improvement or something they could have done differently?

The performance overall was superb and agile. None.

Please describe your company and your position there.

I'm IT Mananger and PM in Financial istitution with a long tradition of providing clients with a wide range of financial, savings and credit products. A company with Polish capital that has been operating on the financial services market for nearly 30 years and has been systematically developing as a modern organization. 

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

The dynamically changing market of services, the growing needs of our clients and care for the highest standards, have made the technological development, and development of employees' competences in the field of process automation, one of the strategic goals of the company. W hire Pirxon to transfer their knowlage to our employees.

How did you select this vendor and what were the deciding factors?

We were looking for the partner who will help us to introduce RPA in our company. We had some expierence with other partner but the project wasn't 100% succes, and we decided that we would like to have own Robotic Process Automation inhouse team. The plan of the RPA workshops prepared by Pirxon was very convincing for us, so after receiving positive recommendations, we decided to start cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At the beginning we had 4 day training session, and later our team could use package of mentoring hours to consult all doubts and corner cases that were meet on the robot development path.

How many people from the vendor's team worked with you, and what were their positions?

We had one dedicated trainer (RPA Developer), who was responible for whole project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The measurable effect of the project is increase in employee skills in the field of RPA robotization. This resulted in the practical use in the daily work of many people by creating about 20 robots working in various departments of the company and supporting employees at work, relieving them of routine activities. The implementation of approximately 20 robots supporting several processes within 2 months of the completion of the training is a real expansion of RPA technology based on Microsoft Power Automate.

Describe their project management style, including communication tools and timeliness.

The whole idea of the project guaranteed the flexibility of Pirxon in relation to the progress of our team. The team could independently determine the moment when they wanted to take advantage of the consultations within the mentoring hours, which enabled the actual consolidation of knowledge tailored to our organization.

What did you find most impressive or unique about this company?

The knowledge that Pirxon SA - RPA developers have in the area of process optimization and automation is impressive. They have rare knowledge transfer skills.

Are there any areas for improvement or something they could have done differently?

Everything was done perfectly, the training combined with mentoring spread over time is a really great solution for everyone who wants to learn how to do in-house robots

Please describe your company and your position there.

I'm the Project Manager in a company that works in the Agri sector.

For what projects/services did your company hire Pirxon SA - RPA developers, and what were your goals?

We wanted to see how RPA can benefit the company, not having previous experience with this technology. Initially, Pirxon was hired to create the first robots as a proof of concept and has since been the preferred partner for multiple automated processes.

How did you select this vendor and what were the deciding factors?

We were seeking a vendor that would have experience with multiple platforms, as we were not set on any particular technology. Pirxon was selected due to their agile approach, where they have been willing to work with us on refining the requirements and the robots themselves when the organization was in the process of maturation in this area.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Much of the projects can't be described in detail due to confidentiality issues, however, they should be split into two phases. 1. Pirxon as our strategic partner for RPA - initially, they have been key to conducting the business analysis and building the solution. 2. At the moment we have developed some in-house capabilities, so Pirxon is used as a support and license reseller. They are also our partner with whom we decide on what direction this technology is going to go to and how can we benefit further from the market opportunities (i.e. Power Automate being introduced by Microsoft at a very low cost).

How many people from the vendor's team worked with you, and what were their positions?

We had the pleasure of working with multiple members of Pirxon staff. The account manager is ongoingly reviewing the feedback that we have to offer and suggesting new opportunities. We had RPA developers building our first robots as well as offering initial training to users. We also have the support organization of Pirxon that is resolving any incidents (usually not caused by Pirxon but by our users or changes in the systems) in a very timely and cooperative manner.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We can not offer any particular numbers as they are confidential but the manhours saved by introducing RPA to the organization have been substantial despite the relatively small size of the company. Pirxon was invaluable to making the PoC a success story that let us progress further and even now is a key element to the user satisfaction that we are reporting on a regular basis.

Describe their project management style, including communication tools and timeliness.

They are incredibly flexible and will adjust to the client with regard to both timeline and communication. The project management style that they represent can be characterized as agile from the client-side (adjusting to the clients' ever-changing requirements in real-time) and very strict from their own side (deliveries are always on time).

What did you find most impressive or unique about this company?

Their ability to flexibly adjust to the customer. They have operated within our timeline, tools, and limitations. They often prioritize customer relationships to the strict letter of the agreement.

Are there any areas for improvement or something they could have done differently?

The only area of improvement is the presentation skills of their staff during training and other client presentations, where some developers are not delivering the best experience when showing the tools they work on. Even if the later experience with Pirxon is great, this one may be dissuaded from using their services.