Pill Creative Studio

Please describe your company and your position there.

I’m the Founder of Boche Design and we’re an online marketplace specializing in unique, handpicked items ranging from apparel to housewares.

For what projects/services did your company hire Pill Creative Studio, and what were your goals?

We came to Pill Creative Studio to assist in creating our brand based on a concept we had in our head. We were starting from scratch looking for the development of a logo, brand identity, website creation and marketing assets. It was a difficult process to choose a vendor because there are so many different agencies out there. Once we had our initial call we knew that for Veronika and team it was less about a monetary focus and more about a passion for their work.

How did you select this vendor?

PCS started with a deep dive into the “discovery” of our brand and truly listened to our vision with the intention of bringing it to life. Once we finalized the logo everything else just came to life. They were able to tackle the integration of Shopify and even recreated the images we used for our products, so it all looked consistent. They had logical, well-thought-out milestones with different execution strategies that supported our timelines.

Describe the scope of their work in detail, including any steps and the final deliverables.

Logo customization along with brand identity was key. Communication was key, from discovery call, to presentation and meeting timelines, it was a great experience.

How many people from the vendor's team worked with you, and what were their positions?

Three members, Owner/Designer, Business Consultant and Design Assistant.

Can you share any outcomes from the project that demonstrate progress or success?

Overall, I can’t say enough about how easy Pill Creative made this process. It’s scary trying to navigate starting a business because you’re constantly trying to balance needs versus wants with a budget. Developing a brand is a very personal thing and it’s so important to find a partner who understands that.

Veronika made sure we had weekly calls to check in on progress but also to make sure that the direction we were headed in from a design standpoint was on par with our vision. We've continued to work with them after launch to assist in developing social media assets and merchandising materials. I truly feel like we have more than just a client-agency relationship — but rather a true partnership. I would highly recommend them to anyone looking for a more personalized, less corporate branding experience.

Describe their project management style, including communication tools and timeliness.

Communication was key in delivering in a timely matter. There was continuous communication with the owner/designer including phone calls, zoom meetings and emails keeping us in touch with each step of the project.

What did you find most impressive or unique about this company?

The capability to deliver an incredible logo design all while learning what is important to our clients when considering the branding.

Are there any areas for improvement or something they could have done differently?

There are none I can suggest.

Please describe your company and your position there.

I am the founder of our company. We are launching 2 SaaS platforms. The first is a reimagined online booking experience dedicated to Barbershops, Hair Salons and Tattoo Parlors. The second s an e-Learning platform dedicated to support professionals n the Barbering/Cosmetology industry.

For what projects/services did your company hire Pill Creative Studio?

We considered hiring Pill Creative to help us develop our landing page (ahead of our product launch) along with design enhancements to our current website design. We also considered getting their help with our overall brand identity + branding strategies.

How did you select this vendor and what were the deciding factors?

We searched around on Clutch for companies that offer Graphic/Web design that had strong reviews from clients.

Describe the project in detail and walk through the stages of the project.

We initially hired Pill Creative studio to help with the following:

1. Design enhancements to our landing page
2. Web development to help us launch our landing page
3. UI/UX help for our upcoming Blog site
4. Branding help with our marketing content - i.e. video content, social media graphics, e-mail newsletters, etc.

How many resources from the vendor's team worked with you, and what were their positions?

We spoke to Matt (company's CFO and sales person?) and the founder (who also seems to be the lead designer) Veronika.

Can you share any outcomes from the project that demonstrate progress or success?

The project was a total failure. Arguably the worst experience I've encountered working with a design team across my entire career. Veronika, their lead designer, had left for a vacation immediately after we submitted the payment to kick off the project.

Before consulting with us or scheduling a kickoff, the team delivered to us were extremely poor quality wireframes based on their own assumptions around our brand/audience which led us to search for a more professionally run design studio (more info below).

How effective was the workflow between your team and theirs?

Absolutely non-productive. The majority of our discussions were focused on negotiating on price and the initial deposit.At first, the team demanded a 50% deposit upfront. We negotiated the deposit down a bit and made the payment to get started.

Matt indicated to us that Veronika (leading the design effort) was heading on vacation for a week and would not be able to start the work for another week which the first of the red flags. Also, Veronika and team had apparently jumped right into design during vacation without talking to us first.

At a minimum, we were hoping to schedule a kickoff call to discuss what we were looking for, our brand's vision or even put together an initial mood board/style guide before starting off with design work. We also came to them with a website design concept that we really liked but needed some minor improvements that we were hoping to discuss.

We didn't hear from the team for the entire week and we had to cancel the contract early based on some product development expenses we had to pick up. The next morning after notifying the team that we had to cancel/return our deposit, Veronika and team had put together a last ditch effort (the morning of) delivering the lowest quality wireframes we've ever seen.

They also proposed a total redesign / change our website's experience based on their assumptions. The work looked to be sloppy, rushed and something that I can have produced myself as a non-designer. Worse off, they charged us almost the same amount that we paid for the website design that we were already relatively happy.

Before delivering the work, we had considered bringing the team back a few weeks down the road when we got closer to launch. But this experience made it clear that the company is cash-strapped and focused more on collecting money vs partnering with a customer to deeply understand their needs. We felt like we dodged a huge bullet walking away as early as we did.

What did you find most impressive or unique about this company?

Initially, we were the most impressed with their Clutch reviews from other clients. We looked at their portfolio of work which indicated that they had the potential to produce strong web design work for us. But we didn't really spend enough time researching whether or not they'd be a good fit for us unfortunately.

Are there any areas for improvement or something they could have done differently?

The team needed to work on how to properly partner with a new client and build trust before demanding payment. Spend the time to figure out who your client is, what they're looking for, market/audience and who their competitors are.

Before demanding a payment, put together a proposal that includes a thorough outline/plan showing how you plan to approach the project and what deliverables/timeline the client can expect. Most importantly, after accepting payment, schedule a call to dive into the details of the project with the client and start with a mood board/style guide before rushing into poor quality design work.

We've worked with several design studios now. The organized/professional design teams that are thriving all do this very well. It seems like these guys are a young team that's still figuring out their way.

Introduce your business and what you do there.

We’re a cryptocurrency startup focused on enabling the cannabis industry to innovate and engage with their customers through Web3.

What challenge were you trying to address with Pill Creative Studio?

Our project had been around since 2014, and we realized that we needed a major update on our website, logo, and marketing materials. As our focus was on technology, we needed a partner to give us a fresh new look.

What was the scope of their involvement?

Pill Creative redesigned our logos and website, and they created comprehensive brand style guidelines for us. Our new branding included mood boards, a custom color palette, and other branding elements for our marketing materials. They were also in charge of designing our website’s wireframes and visual graphic elements.

Pill Creative has completed around 90% of our original scope. However, our project continues to grow as we identify new products for which we need logos and new ideas for social media. Thus, ours is turning into an ongoing relationship. For example, they’re currently helping us in the development of a mobile wallet app.

What is the team composition?

We work directly with Veronika (Founder). Additionally, in almost every call, we’ve talked with a business development representative.

How did you come to work with Pill Creative Studio?

We found Pill Creative during an internet search, looking for an LA-based partner with like-minded creativity for the vision we were trying to accomplish.

How much have you invested with them?

We’ve spent around $25,000.

What is the status of this engagement?

We started working together in December 2021, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Keeping the heritage of our product and former logo was very important to us. Pill Creative understood that, and they didn’t drastically change it. We went through 15–20 different options, but all of them were still brand-recognizable. They did a good job staying true to our brand while updating it with a fresh new perspective.

How did Pill Creative Studio perform from a project management standpoint?

Pill Creative’s project management is very clear, and we’re very satisfied with their ability to meet our deadlines. Throughout our engagement, they’ve consistently met and even exceeded our timeline expectations. They also understood our budget from the start, and they did their best to meet it, winning our business.

We communicate via email and Zoom, and they share their work through Google Drive files, Dropbox files, and PowerPoint presentations. Additionally, we’ve shared our workspace, Notion, with them.

What did you find most impressive about them?

Pill Creative excels at over-communicating and being a great listener.

Are there any areas they could improve?

No, that’s why we continue working with them.

Do you have any advice for potential customers?

Don’t be afraid of being honest with them, and clearly communicate the things that are non-negotiable for you.

Introduce your business and what you do there.

I’m the head of talent acquisition at PDG Consulting, an L.A.-based technology consulting firm that specializes in customer enterprise software development, business intelligence, and digital transformation.

What challenge were you trying to address with Pill Creative Studio?

Our website was created a long time ago and was outdated. We needed an expert to tell our story. We were hoping to increase our traffic substantially and tell the world about who we are and what we do.

What was the scope of their involvement?

We hired Pill Creative Studio to design and develop a brand-new WordPress web presence for us. They built it from scratch. They did everything from content creation and making tabs to imagery to coding and testing. We will be hiring them for upkeep of this website.

What is the team composition?

There was one project manager and one developer.

How much have you invested with them?

We spent $10,000–$15,000.

What is the status of this engagement?

We started working together in March 2021, and we wrapped up in April 2021.

What evidence can you share that demonstrates the impact of the engagement?

They were spot on. A couple of days ago, I realized we weren’t able to retrieve a PDF or a Word document if our candidate submits an application. I reached out to them and within an hour, they were able to fix it.

They’re very responsive. The conversion rate is between 60%–70% which is really amazing. I also see a lot of traffic coming onto our website. Other than that, prospects are taking notice.

How did Pill Creative Studio perform from a project management standpoint?

It was a relatively small project. We had regular meetings and the project lifecycle was perfectly followed. Feedback was incorporated. It was a great partnership. We had phone calls or web-based virtual meetings.

What did you find most impressive about them?

Pill Creative Studio understood our needs, and they were always responsive. Their communication and engagement were great.

Are there any areas they could improve?

No, our business need was pretty simple and they were able to help us.

Do you have any advice for potential customers?

Don’t hesitate to tell them the real story. We told them our website wasn’t the best and that we needed to relook at how we should follow the best and the brightest designs, patterns, imagery, content, and storytelling. We wanted to know the best practice being followed by the other leading software companies.

Introduce your business and what you do there.

I’m the CEO of Petro Head Corporation, a film company that specializes in advertising commercials.

What challenge were you trying to address with Pill Creative Studio?

We were looking for a graphic designer and person to take care of our website.

What was the scope of their involvement?

I provided the wireframes, and Veronica (Graphic Designer, Pill Creative Studio) came up with the concepts. I told her that I needed a fresh, modern look that represented what I do. She took it from there.

Since we make commercials, I told Veronica that I needed something visual with no words. She came up with something similar to an Instagram TV layout that’s easy to navigate.

What is the team composition?

I work with Veronica.

How did you come to work with Pill Creative Studio?

After getting in touch with Veronica, we decided to work with her. I liked her attitude, and she seemed ready to go the extra mile.

How much have you invested with them?

We spent $2,000.

What is the status of this engagement?

Our engagement with Pill Creative Studio started in June 2019.

What evidence can you share that demonstrates the impact of the engagement?

It’s a work in progress, but the site is easy to use. Veronica continues helping us update the website with new videos. She was focused on the project rather than money. Even when I asked her for a few reviews, she didn’t charge me. She takes care of her clients. I love the energy.

How did Pill Creative Studio perform from a project management standpoint?

From a project management standpoint, it’s good. I can email or text her on the weekends, and she answers immediately.

What did you find most impressive about them?

I appreciated their attitude the most.

Are there any areas they could improve?

No, everything was pretty good.

Do you have any advice for potential customers?

I recommended Veronica to my brother, who was making a website for his business. They’re already working together. It’s nice to know that I have someone that I can actually recommend.

Introduce your business and what you do there.

Our name is Bad Apple Collective and we’re a creative production company. So we have a full in-house marketing that can do everything from production to creative services to strategy.

What challenge were you trying to address with Pill Creative Studio?

We needed somebody with a strong web development and graphics background. We bring them in on a lot of different stuff we do.

What was the scope of their involvement?

They do a lot of different things, like ongoing client decks and video content. Their main responsibilities are web development and graphic design, but they do some social media stuff as well.

She did our website—they designed everything. We just gave them a site map of what we wanted it to look like, but they did everything else. They used WordPress. Our client portal is password protected and can go see case studies, which was a custom build-out and that was key to the project. They also integrated video and did copywriting as well.

What is the team composition?

I mainly dealt with Veronika (Graphic Designer, Pill Creative Studio)

How did you come to work with Pill Creative Studio?

I met Veronika through another job we were working on. We got along and so I decided to hire her for graphic design.

How much have you invested with them?

We’ve spent about $8,000.

What is the status of this engagement?

We started working together in March 2019 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We did land a huge pharma client—they’re one of the biggest pharmacy companies in the world. I really think Pill Creative Studio’s designs helped us land that client.

How did Pill Creative Studio perform from a project management standpoint?

They’re good. We only had to tell them things one time and don’t need to give a lot of direction. We rarely have to edit anything, so it’s great. When they say they’re going to do something, they get it done and it works. They definitely meet deadlines.

What did you find most impressive about them?

They go above and beyond the job that’s asked. If we ask for A, B, and C, they’ll do A, B, C, and D. So, I really like that.

Are there any areas they could improve?

No, we work well together.

Please describe your company and your position there.

I run an event and media brand focused on how commerce has moved to the curb

For what projects/services did your company hire Pill Creative Studio?

We need a quick and snappy turnaround on creative deliverables for an upcoming in person conference

How did you select this vendor and what were the deciding factors?

Recommended by my partner.

Describe the project in detail and walk through the stages of the project.

We had a great kick-off call where we defined the scope of work. As this was a quick turn project, I passed off deliverables as they were ready, they worked on them / iterated as necessary, and quickly got me the files I needed.

How many resources from the vendor's team worked with you, and what were their positions?

Largely the CEO and a designer.

Can you share any outcomes from the project that demonstrate progress or success?

It was a great success - they maximized our design language, made revisions as necessary, and turned things around fast!

How effective was the workflow between your team and theirs?

They were a pleasure to communicate with.

What did you find most impressive or unique about this company?

I appreciated how quickly they could work on a variety of items (print programs, t-shirts, website, video, etc) and how fast items would be turned around.

Are there any areas for improvement or something they could have done differently?

For a project like this, it was just what I needed.

Please describe your company and your position there.

I am VP of Marketing for a litigation support services company that provides eFiling and other litigation support services to legal professionals and the general public.

For what projects/services did your company hire Pill Creative Studio?

Website re-design and development.

What were your goals for this project?

Elevate brand image and improve website usability and conversion.

How did you select Pill Creative Studio?

Interviewed 3-5 firms and ultimately selected Pill Creative for their affordable pricing and modern, creative aesthetic.

Describe the project in detail.

Website redesign in WordPress Website development

What was the team composition?

Worked with Principal/Owner of Pill Creative to complete the project.

Can you share any outcomes from the project that demonstrate progress or success?

Website was completed on-time and within budget.

How effective was the workflow between your team and theirs?

Very good communication, flexible and responsive.

What did you find most impressive about this company?

Their responsiveness and creativity were amazing.

Are there any areas for improvement?

Continue to be proactive in communication so the client stays abreast of project milestones. Great end product - we are a very satisfied customer and highly recommend!

Please describe your company and your position there.

Real estate agent

For what projects/services did your company hire Pill Creative Studio?

Social media adds

What were your goals for this project?

Obtain more clients

How did you select Pill Creative Studio?

Online search

Describe the scope of their work in detail.

6 video adds for social media campaign

What was the team composition?

I worked closely with the owner

Can you share any outcomes from the project that demonstrate progress or success?

I had about 1000 extra views on FB within few days

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive about this company?

Their speed and creativity stood out.

Are there any areas for improvement?

No

Please describe your company and your position there.

I am the owner and founder of a signature cookie shop. We are opening our first shop in Del Mar, California. We hope to expand our shops and brand nationwide.

For what projects/services did your company hire Pill Creative Studio?

We hired Pill Creative to help us come up with our initial branding We had a few other designers work on our initial branding package and liked the basic concepts of what they came up with. But we wanted to have our branding and messaging to be more clear, simple, and more modern. Veronika at Pill Creative delivered exactly what we wanted in a very short period of time.

What were your goals for this project?

We are a start up, so we were starting our branding from scratch. We needed Pill Creative to listen to our goals and help us come up with a Brand and logo the represented us and our product. Veronika at Pill Creative designed our entire branding package and standards. Everything we needed from Font, Colors, Graphics, Icons, Signage, Window Wraps, uniforms, etc.

How did you select this vendor?

I had used a few designers and was not completely satisfied with what they came up with. I finally turned to Upwork and was able to find Veronika at Pill Creative. Veronika listened to what I needed and what I wanted to create. She then took a couple days to give me an example of her work and her ideas. I loved what she came up with and knew she would be the best fit for my project!

Describe the scope of their work in detail.

Through a series of meetings and brain storming sessions, Veronika was able to deigned our Branding package including our Logo, Color Scheme, tag lines, slogans, etc. She created different files for all logos and graphic s to be applied to signage, websites, window wraps, uniforms, t-shirts, stickers, trademarks, etc.

What was the team composition?

We are a start up, so our team was small. It was myself, my business partner, and Veronika at Pill Creative.

Can you share any outcomes from the project that demonstrate progress or success?

I have received many compliments on my branding and design. Many other business owners I know have actually asked me for Pill Creatives contact info. so they can work with them as well!

How effective was the workflow between your team and theirs?

Very effective. She met all deadlines and had exceptional communication.

What did you find most impressive about this company?

What I found most impressive what Veronika's ability to listen to what I wanted and my vision and was able to execute what I need the first attempt. She also has excellent communication skills. She would answer my calls when I called her, and if she was not available she would text me and tell me she was on a call and that she would call me right back.

Veronika hit her deadlines, and always delivered what I needed. She is patient when I couldnt make up my mind, always provided options, and works fast. She is the MOST technical designer I have ever worked with. Veronika is able to do what most others designers told me could not be done. She finds a way to do it, and if she doesnt know how, she finds out! I always got what I needed from her!

Are there any areas for improvement?

The only area of improvement I can think of is to balance the work load a little better which I am sure is hard to do with multiple deadlines and clients all demanding different designs and applications.