PieSoft

BACKGROUND

Introduce your business and what you do there.

My company purchased software focused on CRM capabilities that entailed lead creation, lead management, reporting marketing commissions to be paid to individuals, and onboarding individuals. I was one of the original architects of the design and feature sets behind our health insurance carriers' needs. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PieSoft?

We initially hired PieSoft to customize our entire CRM, including UX/UI design. 

SOLUTION

What was the scope of their involvement?

PieSoft has been responsible for creating our fully customized platform from end to end.  PieSoft created API to interact with other systems, negotiated information, and relayed information to our clients for background checks, licensure effective and expiration dates, and required certifications. The team also built a learning management system (LMS) so agents selling the product are knowledgeable and compliant in what they're doing. 

Once users complete the onboarding through the LMS, they can create leads and enrollments through our system. When the leads call in, we can attach the dialed number identification service (DNIS) to the member, and the system will direct marketing efforts to that number specifically. With this feature, the system keeps track of the efforts making the most money and users can reevaluate the spending needed for each scenario. 

PieSoft has also helped us create a feature to pay the agents completing the enrollments. Key technologies on the project included Azure DevOps, Java, and AWS. PieSoft was responsible for the UI/UX design, and one of the features they developed was the ability to change the color scheme and logos on the frontend for different users. The team also offers hosting. 

What is the team composition?

Our team size changed, but we worked with 11 individuals at its most busy time. Some of the team members we worked with from PieSoft included lead and senior developers and QA individuals. 

How did you come to work with PieSoft?

We had a connection with the CEO of PieSoft previously. 

How much have you invested with them?

We spent around $1.5 million. 

What is the status of this engagement?

We worked together between June 2015–May 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

PieSoft helped us achieve 99% or higher on every service-level agreement (SLA) needed for success. 

How did PieSoft perform from a project management standpoint?

They had excellent project management and clearly updated our team. We used Jira as a ticketing system and communicated via Microsoft Teams. 

What did you find most impressive about them?

The team is responsive to requests and was able to accommodate everything we asked for in a timely manner. We’ve worked with other software companies, and PieSoft completed tasks more quickly than any other provider we’ve worked with. The team is extremely efficient and supplied us with great communication. 

PieSoft was highly knowledgeable, logical, and went above and beyond to execute everything of the highest quality for us. 

Are there any areas they could improve?

There’s nothing we can come up with. 

Do you have any advice for potential customers?

Ensure you have a clear course of action to utilize their time properly. 

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of Medixtrace, We do provide track and trace solutions to fight counterfeit drugs in developing countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PieSoft, and what were your goals?

We reached out to Piesoft for our Solution architecture and all its development. We needed to get an MVP, a test platform and also the full solution from them.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have interviewed several solution Architect and the project manager + the team we met with Piesoft did propose a layer above our expectations, which is what we needed as a startup.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On purpose we can't share these details to protect our solution.

How many people from the vendor's team worked with you, and what were their positions?

We had Viktoriya the account manager; Kate as project manager, a couple of dev / tech engineers; we also had another staff from their marketing team to create our demo videos

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to bring to life an extremely complicated solution, adapt it to countries in Africa and helped by providing training for regional teams in Africa

Describe their project management style, including communication tools and timeliness.

This is one of their string skills and divisions. They are very well organised, between Account managers, project managers, team lead and Tech engineers. We have had a chance to be in meeting with most people from the organisation involved in our project.

What did you find most impressive or unique about this company?

Their organisation and the dedication to deliver quality work. The customer is at the center of what they do, and it has always been key for them to make sure they meet our expectations.

Are there any areas for improvement or something they could have done differently?

There's not much we could have wished differently, we went through the challenging times of Covid with them and yet they delivered.

BACKGROUND

Please describe your company and your position there.

Decentage AG is providing Blockchain Asset Tokenization Services, covering - Investor Onboarding (KYC, AML/Background checks, Profiling, Risk etc.) - Token Life Cycle (smart contracts, token minting, transfer, destruction) - Order Payment (CHF, EUR, TH, BTC) - Corporate Actions - Audit/Reporting etc. My role is CEO of Decentage AG since 2019.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PieSoft, and what were your goals?

- UI Developer - Backend Developer - QA/Testing The project challenge was to ramp up in short time resources to meet though timeline

SOLUTION

How did you select this vendor and what were the deciding factors?

Evaluation Internet research, several vendors have been contacted Key factors why we have chosen piesoft - Piesoft understood our requirements quickly - Very high responsiveness - Very good skills available and offered - structured selection process - Consistency and reliability (people allocated were available as confirmed) - Language skills (english)

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

- SW design and implementation Developer Front and Backend (Spring Boot, Java, postgres, keycloak, a.o.) Challenge to implement robust SW - Quality Assurance Testing Challenge: high number of complex processes, different client types, country specific rules etc.

How many people from the vendor's team worked with you, and what were their positions?

- Development resources - QA/Testing resources Different phases with different workload. Piesoft was able to ramp up and down as planned and confirmed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- Project delivery in time - High quality, low error rate - Asset Tokenization Project launched successfully

Describe their project management style, including communication tools and timeliness.

Piesoft resource joining our team are fully integrated like any other team member (agile/scrum) Risks, problems, problems are raised openly and immediately - good input regarding options/strategies to solve topic.

What did you find most impressive or unique about this company?

- Proactive employees, acting as full team members, personal relationship - Senior skills - not reluctant to point out any issues - Allocated /confirmed resources stable - Ramp up - ramp down very flexible when unexpected issues popped up (more or less resources needed)

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a healthcare support platform. We help physicians’ offices stay compliant with ancillary services. Our support includes helping them go through their schedule and check compliance against Medicare MCD or medical policies from commercial insurance. Based on that, we also flag patients, keep them compliant, and ensure that the services will be covered for the patients based on their insurance plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PieSoft?

We needed PieSoft to build a software system from scratch that could connect to physicians’ electronic health record (EHR) systems, pull their patients’ information, and flag it without any real manual intervention.

SOLUTION

What was the scope of their involvement?

PieSoft has developed our software system from scratch, using AWS for cloud hosting. Their team is continuously working on it and adding new features because every EHR is different. Every time we connect to a new EHR system, PieSoft helps us develop the integration into our system. Additionally, they provide us with ongoing support and QA.

What is the team composition?

I work with two project managers, two developers, and two QA engineers.

How did you come to work with PieSoft?

We got referred to them by someone in the industry who was also working with them.

How much have you invested with them?

We’ve spent over $250,000.

What is the status of this engagement?

We signed our contract in May 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve received great feedback about our platform, and we try to keep adding new customers daily. Our biggest challenge in adding new customers is connecting to their EHR systems because they’re all HIPAA-compliant, so it takes a while to get past all the bureaucracy and requirements. Other than that, PieSoft has developed an excellent software system for us.

How did PieSoft perform from a project management standpoint?

PieSoft has met our deadlines and stayed on budget. I meet with the project managers on a weekly basis via Zoom or Microsoft Teams. We also use Trello and Jira for project management.

What did you find most impressive about them?

Firstly, PieSoft’s knowledge in our industry is outstanding. Not many people know the healthcare industry as well as they do, so they’re very helpful and understanding. Secondly, they work very fast. Other partners had been working on an integration for about a year and couldn’t complete it, whereas PieSoft developed the integration within a month — it was incredible.

Are there any areas they could improve?

No. Anytime we have an issue, PieSoft addresses it.

Do you have any advice for potential customers?

Know exactly what you want from the start.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the web agency Newnet based in Waterloo, Belgium. Our activities are mainly focused on web performance and web visibility. (SEO & SEA)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PieSoft, and what were your goals?

I've used Piesoft because I had in mind to develop a scalable SaaS software that would allow us to combine SEO and SEA on the same platform. My objective was to cover a growing demand from my clients to maximize their visibility while reducing their advertising campaign costs.

PieSoft’s primary task was to build a powerful all-in-one SEO/SEA solution. The development process included three key steps.

• Design and specification of requirements for the new system
• Software development from scratch
• Continuously improve StratFlag & Flag-IT with new features while ensuring optimal performance.

SOLUTION

How did you select this vendor and what were the deciding factors?

I didn't know Piesoft at all but I was looking for a reliable partner with a solid background in custom web development. They introduced me to their company during a visit to Belgium. Their approach was pragmatic and customer oriented. So I asked them for a quote based on a fairly complete set of specifications.

They differentiated themselves from others by proposing a multi-phase approach, an ultra-competitive and complete price where each functionality had been estimated. Their experience in large custom development projects was palpable and the support from the start was their major asset.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For StratFlag, our main app, the PieSoft team built an application that allows users to connect their Google accounts to identify your SEO/SEA on a single platform, to generate new keywords ideas, identify the keywords that are to be associated with or excluded from an SEO/SEA strategy, track website visibility, and optimize presence in the search results.

Once keyword strategy is defined, a user can write content using the trending keywords and monitor their content strategy, with main competitors working toward the same goal in a dedicated zone.

For Flag-IT, an extension of StratFlag, in order to create this system, Piesoft has developed an interface to manage templates and give the possibility to have a unique content each time thanks to the insertion of dynamic variables. The whole system works with the help of a reverse proxy that allows to directly generate pages on the client's site.

Technologies used for the project include, Java 11, Kotlin 1.4, Spring, JMS(ActiveMQ), Gradle, JavaScript, ReactJS, Docker, Google SDK, AWS EC2, AWS S3, AWS RDS, React WEB, and Server Side Event

How many people from the vendor's team worked with you, and what were their positions?

For StratFlag:

• 2 Back-End Developers
• 2 Front-End developers
• 1 Business Analyst
• 1 Designer

For Flag-IT:

• 1 full stack developer
• 1 business analyst
• 1 Designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The application has been awarded by industry professionals with 2 IAB Mixx Awards in Belgium as best Belgian and international marketing tool in 2021.

Describe their project management style, including communication tools and timeliness.

Daily meeting with the business analyst who follows up with the dev team.

For all billing issues, an account manager is dedicated. In case of a blocking problem, the management is really listening to allocate additional resources to solve the problem.

(I'm thinking for example of devops in case of server side performance problems)

The project follow-up was done via the Jira tool (Rapid board, tasks and subtasks). We communicate mainly via Skype or Teams.

In 3 years, the indicated deadlines have always been respected. Their estimate is particularly accurate because they take the time to analyze before responding.

If some features were delayed, it was due to my requests for substantial improvements, but each time I was warned that this would have an impact on the timing.

What did you find most impressive or unique about this company?

• A technically talented team that delivers its best every time.
• A business analyst who has a real cornerstone role.
• A UX / UI team that is very creative and agile to requests.
• A welcoming management that takes into account all my feedback.

All levels of the project form a very effective task force.

Are there any areas for improvement or something they could have done differently?

When you start a startup, the promotional side is very important to be visible. Piesoft has answered my different requests but they should give more visibility via packs or bundles of marketing offers.

I talked about it with the management and they have just reinforced their marketing team to take into account this type of request.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager of an IT services firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PieSoft?

We were looking for frontend development support.

SOLUTION

What was the scope of their involvement?

PieSoft provided us a team that helped build automation business processing for one of our clients. They used Angular 6 and JavaScript.

What is the team composition?

Four developers worked alongside our development team, which was managed by our company.

How did you come to work with PieSoft?

We looked at a lot of companies, but I’m unsure exactly how we came across PieSoft.

How much have you invested in them?

The services cost around $10,000.

What is the status of this engagement?

We worked with PieSoft on this project from February–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PieSoft completed 60% of the project. We’re extremely satisfied with the results.

How did PieSoft perform from a project management standpoint?

PieSoft did an amazing job. Their team is excellent with communication as well as meeting deadlines. We used Trello to track the project.

What did you find most impressive about them?

Their communicative and efficient team delivers results.

Are there any areas they could improve?

Nothing that I can think of except for perhaps the price.

Do you have any advice for potential customers?

They’re a good team, and it’s great to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the director of technology for a healthcare tech company that sells pharmacy software. We’re a business process outsourcing company. We manage processes for pharmacies, mail order durable medical equipment companies, and even for an insurance company. We deal with compliance, finance, IT, operations, shipping, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PieSoft?

We needed development support for a custom software product.

SOLUTION

What was the scope of their involvement?

They developed and designed a proprietary pharmacy software as well as a mail order durable medical equipment software that allowed us to manage and ship out almost 200,000 patients quarterly. It’s a suite of different software. Some of it is web-based, and some of it is backend services and applications. The main part is a web application.

The full-blown pharmacy software is the only web-based pharmacy software out there. There isn’t one that encompasses as much as ours does. It gives us a huge advantage in managing patients’ health and medications and working with doctors, patients, and insurance companies. They used Windows, IIS, MySQL, PHP (WIMP) and then it was moved to Linux, Apache, MySQL, and PHP(LAMP). Another project is Java-based. They’ve also helped us move to AWS.

We had a series of meetings, and they asked us what we wanted to accomplish and what our goals were. They wanted to piece together something that made sense. Asking people why they are doing something is way more important than asking what they want.

The original project is done, but because we’re in a healthcare field, the legal landscape is constantly shifting. There are constant updates we need to do to stay in compliance, so they proactively do a lot of our compliance-related research for us.

What is the team composition?

There are 10–15 projects that I directly oversee, but every team has a project manager, team lead, or business analyst that we interact with. We have a point of contact for each team.

How did you come to work with PieSoft?

We dealt with a lot of people in the past, but they didn’t understand us, they were too expensive, or they only did what we asked them to do without offering suggestions.

What is the status of this engagement?

We started working together in January 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had an idea, and PieSoft made it a reality. Our business benefited greatly because there wasn’t a good, viable alternative on the market. We were able to make our environment exponentially more scalable and more reliable, and we save a lot of money by keeping an in-house server up.

We were able to double the productivity of our company, without adding a single employee, just by changing the processes and investing money into software. That is amazing for our business. We implemented an automatic system for a patient to confirm their shipment or request a shipment, which helps us make more money, and it helps the patient manage their healthcare. It helps the doctors interact with the patients and providers. We definitely had exponential growth that would be at least partially attributable to that.

How did PieSoft perform from a project management standpoint?

We developed a relationship where we explain the problem and give them the business rules, and they help us come up with the solution. They got to know our business so well that they can suggest workflows and solutions that we don’t think of. We brainstorm together. Developing software is a creative process, and they’re definitely a part of that. They’re honest in suggesting better ways of doing things.

We have our own proprietary in-house system, which is an HR/IT ticketing system/account management. It’s an all-in-one software that links into GitLab.

What did you find most impressive about them?

They propose solutions for you. I don’t want people to do exactly what I tell them to do; I want them to find out why I’m doing something and develop what I need.

Are there any areas they could improve?

Whenever we’ve had an issue or constructive criticism, they address it and fix it. They’ve helped us get more organized and keep us in check. They manage projects better than we do.

Do you have any advice for potential customers?

IT departments shouldn’t be viewed as just a cost center. IT is what makes the company. When someone goes to an IT vendor, they should explain the goals they’re trying to accomplish. They shouldn’t have a preconceived notion of how something should be or how exactly to do it. A business should go to PieSoft with a problem and ask for help designing the perfect solution. 

BACKGROUND

OPPORTUNITY / CHALLENGE

• We were looking for outstaff development team.

SOLUTION

• Great culture fit
• Good value for cost
• Other

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

• expertise and skills
• flexibility
• communication
• attention to details