Pettinsky

Introduce your business and what you do there.

I’m the founder and CEO of Lehr. We’re a research and development company with a particular focus on product development and growth strategy for companies. Our focus markets are in North America and Southeast Asia.

What challenge were you trying to address with Pettinsky Karisa?

We never had a website and we operated through word of mouth for our business development. I figured it was high time, and we could no longer work on that modus operandi. We needed a website, but not just any kind of website. I wanted to take it from the scaffolding and then develop it.

What was the scope of their involvement?

He created a blueprint for my website. We stopped at this point, but we did discuss two more additional projects for the future.

What is the team composition?

I worked directly with Karisa (Founder).

How did you come to work with Pettinsky Karisa?

Karisa reached out to me on LinkedIn and shared his profile with me. I found it interesting and told him I needed a scaffolding canvas for my website. I shared what I had in mind for my profile and asked if he could do something similar.

How much have you invested with them?

I invested about $45.

What is the status of this engagement?

The project ran from January–June 2020.

What evidence can you share that demonstrates the impact of the engagement?

I was happy with the final blueprint. There were a couple of things I wasn’t familiar with as well as a couple of things I had to guide Karisa on. I liked how he made a website flow map. That wasn’t something I told him to do, he was proactive and did it himself. That visual representation was great. I like that he went above and beyond and did something new.

How did Pettinsky Karisa perform from a project management standpoint?

We used Google Docs for project management. It’s easy for collaboration and great for receiving real-time feedback. There were delays on my part because I had to go back and forth and change a few things, but Karisa was cooperative.

What did you find most impressive about them?

Their communication was definitely a highlight. Karisa connected really well with me. He understood what I was saying without me having to explain things excessively and that really stands out to me. There was no friction.  

Are there any areas they could improve?

I’d recommend they familiarize themselves with the latest developments and engagement styles. This includes project management, perhaps relating to agile and scrum. If they worked on that, it could benefit their engagements with other clients.

Do you have any advice for potential customers?

Make sure they’re set up for success. Ensure your initial instruction and guidance is clear as possible. This’ll allow for the end result to match your expectations.

Introduce your business and what you do there.

I’m the CEO of Africa Safariland Tours, a tourism company in Kenya and neighboring countries.

What challenge were you trying to address with Pettinsky Karisa?

We had issues with our IT and needed help with web design.

What was the scope of their involvement?

They help with our website design and customer interface. They also help with geolocation. When the client logs in and is looking at our website, I’m able to track where they’re located which helps us in targeting the market that really works for us. In addition, they do some social media marketing by targeting the clients we track through geolocation.

What is the team composition?

We work with Karisa (Founder) and one other person.

How did you come to work with Pettinsky Karisa?

I was recommended to them by a friend. They were very knowledgeable. We agreed on our approach for how to help the company grow.

How much have you invested with them?

We’ve spent less than $5,000. Our industry is very fragile. For example, with the pandemic, the tourism industry isn’t working very well which is the reason why we haven’t invested as much as I would like in their services.

What is the status of this engagement?

We started working together in June 2018, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Pre-pandemic, I was happy with the results we got from their work. they managed to get everything I asked for. Whenever we sit down and I have an idea, they make that idea come to life. I’ve gotten positive feedback on their work.

How did Pettinsky Karisa perform from a project management standpoint?

Most of the time, we communicate through video call platforms like Skype.

What did you find most impressive about them?

They’re good at what they do. They always try to think through what you have to say and the idea that you have. If they don’t get it, they’ll take the time to understand it first.

Are there any areas they could improve?

From my perspective, no. However, I’m not an IT expert. 

Do you have any advice for potential customers?

Karisa is a good guy. He’s always open and ready to learn new things. I say, go for it. 

Please describe your company and your position there.

I'm the founder of the company.We provide deejay entertainment solutions and services.

For what projects/services did your company hire Pettinsky, and what were your goals?

We hired Pettinky to design and create a website that would enable our audience & fans easily access our content.We also hoped the website would be an advertising platform for us and our business.We also wanted a website whereby we would be able to sell our merchandise.

How did you select this vendor and what were the deciding factors?

We got to know about the vendor through a referral.The one who referred us to them spoke highly of them and their work.We also got to meet them and review some of their work.We were impressed with the quality of work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meetings to discuss design and content uploads.Once the design was done on their part they uploaded the content and all was left was to strengthen the security of the site,which they did and the site was ready for the public.

How many people from the vendor's team worked with you, and what were their positions?

The project head was the one who we interacted with most, as well as two members of the design and one from strategy department.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A few hours after the launch the site temporarily crashed due to heavy traffic.This is an indication of how successful the project had been.

Describe their project management style, including communication tools and timeliness.

We had morning meeting sessions of 3 hours and evening sessions of 3 hours as well.For days we could not physically meet,we scheduled skype meetings.

What did you find most impressive or unique about this company?

The attention to detail,cordial relations with clients,proffessionalism and good service.

Are there any areas for improvement or something they could have done differently?

We were more than pleased with the services we got.

Please describe your company and your position there.

We are a chain of hotels operating withing Kenya with 7 properties. I am the I.T manager of one of those properties which has about 300 staff and a capacity of 214 rooms

For what projects/services did your company hire Pettinsky Karisa?

He assisted with user support, network setup and maintenance and PC troubleshooting

What were your goals for this project?

Improve service delivery time, reconfigure the LAN and WiFi network and reduce repeat issues

How did you select Pettinsky Karisa?

Open application

Describe the project in detail.

The first thing was to get the layout of the entire property, identify areas of interest and cabling routes, then we went on to assign each member a specific deliverable e.g, vendor management, equipment pre-checks etc

What was the team composition?

The I.T assistant was leading the team of 4. Any and every escalation would go through me, if need be.

Can you share any outcomes from the project that demonstrate progress or success?

Staff were trained and equipped with the necessary tools to handle issues on their own, the guest satisfaction index went from 72% to 83% in 4 months and average downtime percentage improved from 87% to 92% in 7 months

How effective was the workflow between your team and theirs?

All work was coordinated through the I.T assistant and this made decision making easier. The project team had the necessary expertise to work on their own and needed less and less supervision

What did you find most impressive about this company?

How everyone knew what they were supposed to without the need to constantly check in

Are there any areas for improvement?

Time management was slow at the beginning and seemed to improve gradually towards the end