Perpetual Solution

Introduce your business and what you do there.

I’m a board member at a nonprofit organization. We give out interest-free loans to those in need.

What challenge were you trying to address with Perpetual Solution?

We had an existing website, but it was very old and outdated. We needed a company that could help us develop a new website that is more interactive, engaging, and informational.

What was the scope of their involvement?

Perpetual Solution designed and developed a new bilingual website as well as a content management system (CMS) for us. The CMS allows us to go into the backend of our system and change the information on the site as needed. Aside from that, they also created an online form so we can review and edit the applications that we receive and store them in our database.

What is the team composition?

I’ve worked with two people from Perpetual Solution. 

How did you come to work with Perpetual Solution?

Somebody on the board had heard about Perpetual Solution, so we decided to reach out to them regarding this project.

How much have you invested with them?

The cost of the project has been about $10,000 CAD (Approximately $7,700 USD). Perpetual Solution has subsidized a great deal of it, but we did pay for some of the translation work for the site.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We haven’t publicized the new website yet, but we’ve already noticed a tremendous increase in the number of calls we get regarding our loans through the system that Perpetual Solution has created for us.

Aside from that, I’ve also received a ton of positive feedback from our board members regarding the new website.

How did Perpetual Solution perform from a project management standpoint?

Perpetual Solution has performed well in terms of project management. There has been an easy flow of communication between us, and they’re always available to provide assistance and suggestions. Whenever I have any questions or concerns, they always get back to me immediately. They’re also efficient and incredibly good at explaining things in an understandable way.

What did you find most impressive about them?

Perpetual Solution has donated a great deal of time to us at no cost despite the tremendous amount of resources needed for this project. They’ve been really professional and generous. I also appreciate the video that they created for us to show us exactly how to make changes on the website ourselves.

They’ve also taken the time to understand our needs in terms of the site’s functionality. They’ve provided great recommendations to make the site even more functional and easy to use. They’ve really gone above and beyond to think of ways they could best fulfill our needs.

Are there any areas they could improve?

I don't have anything negative to say about them. This has been a really positive experience.

What challenge were you trying to address with Perpetual Solution?

We needed help to redesign our website.

What was the scope of their involvement?

Perpetual Solution completely redesigned our website. They provided us with pictures that we could use as a background and came up with different design options to implement. Currently, they host our website.

What is the team composition?

I’ve worked mainly with Geneviève (Owner). She was very helpful and communicative during the redesign process. Anytime I had questions or needed help, she was available by email or phone.

How did you come to work with Perpetual Solution?

I found Perpetual Solution on Clutch. They were bidding against two other companies, but we ultimately chose them because they were very available.

What is the status of this engagement?

We started working around August 2020, and our engagement is ongoing. We have a contract until 2023, so they’ll be available to make changes to our site for the next two years.

What evidence can you share that demonstrates the impact of the engagement? 

Perpetual Solution knew what they were doing, and they understood the image that I wanted to project with my website. They respond to each of our requests, and they come up with solutions, which is what we want from the company that takes care of our website. Additionally, they’re very open to suggestions and ideas, and they implement the changes that we need.

How did Perpetual Solution perform from a project management standpoint?

Geneviève is excellent at project management and communication. She understood from the beginning where we wanted to go.

What did you find most impressive about them?

Perpetual Solution’s business model is impressive. They offer us support on a monthly basis, as opposed to other companies that just develop the project. We have a three-year commitment, and if we need any changes later, they’ll help us with them.

Are there any areas they could improve?

No. This is our first time working with Perpetual Solution, so I have no previous experience to compare with.

Do you have any advice for potential customers?

Talk to them, communicate clearly, and be open and flexible about your expectations. They’ll come up with solutions for your needs.

Introduce your business and what you do there.

I’m the owner of Clean Freak. We’re a cleaning company for offices, banks, pharmacies, and more.

What challenge were you trying to address with Perpetual Solution?

We needed a website to increase our online presence.

What was the scope of their involvement?

I gave Perpetual Solution our logo, and they designed and developed our website from scratch. Their writer created the content of the site based on some of the existing content that I provided.

What is the team composition?

I worked with Genevieve (Owner) and a content writer.

How did you come to work with Perpetual Solution?

Their website, work, and pricing structure all appealed to me.

How much have you invested with them?

The website development cost $3,000. I paid $300 for the first three months and will pay $100 per month for the next two years.

What is the status of this engagement?

We worked together from February–April 2021.

What evidence can you share that demonstrates the impact of the engagement? 

Perpetual Solution did exactly what I wanted them to do, and we have received positive feedback so far. The website looks good.

How did Perpetual Solution perform from a project management standpoint?

They sent layouts to me and made any changes I requested. Communication was alright. We talked on the phone every 2–3 weeks; we didn’t have scheduled meetings.

What did you find most impressive about them?

Perpetual Solution is easy to work with — we didn’t have any conflicts or problems. I liked the ideas they contributed.

Are there any areas they could improve?

More frequent communication would keep clients updated better.

Do you have any advice for potential customers?

Give them all your ideas and be patient with them. Talk to them often.

Introduce your business and what you do there.

I’m a partner and general counsel of a biotech pharmaceutical company.

What challenge were you trying to address with Perpetual Solution?

We wanted to evolve our branding as well as design and realize our website on very short notice.

What was the scope of their involvement?

Perpetual Solution was tasked to fully develop and deliver a website within a week. The old website had extremely basic designs, and we wanted the new one to be extremely attractive. There was a lot of input and design about the general feeling of the website that’s in line with the company’s message.

Perpetual Solution built the new website from scratch. We selected a series of events that really conveyed messages about our pharmaceutical company and implemented spinning images on the site.

What is the team composition?

I worked with Geneviève (Owner). She was my main contact as she dispatched the work to at least one programmer.

How did you come to work with Perpetual Solution?

They advertised themselves as a cost-sensitive and value-based provider of services.

How much have you invested with them?

We invested about $2,000.

What is the status of this engagement?

The project started and finished in February 2021.

What evidence can you share that demonstrates the impact of the engagement?

The website has made me happy, which is difficult. It’s met our goals and requirements.

How did Perpetual Solution perform from a project management standpoint?

Perpetual Solution was extremely proactive. They anticipated my demands and requirements. Their team was already figuring out how to work on a solution before I expressed requirements.

They fully delivered on two milestones — one for design and another for programming. The turnaround was extremely short, and they delivered it exactly on the minute that they promised it’d be delivered.

What did you find most impressive about them?

They didn’t over-sell. Their team delivered exactly what they said they were going to deliver and more. That’s particularly impressive, especially with a short turnaround time. I also liked their creative process.

Are there any areas they could improve?

No, there’s nothing I would have them change.

Do you have any advice for potential customers?

It’s always good to know what you want. Having a good understanding of your objectives in terms of design helps everyone in the process. It’ll help Perpetual Solution to deliver their mission.

Introduce your business and what you do there.

I’m the manager of day-to-day operations for an office supply company. We cover anything to do with office supplies, including POS paper rolls.

What challenge were you trying to address with Perpetual Solution?

Perpetual Solution designed and developed our website.

What was the scope of their involvement?

We gave them our company logo and explained what we do. Perpetual Solution then asked us to divide our products into subcategories. They assigned someone to help me write a description of each category. Then they chose some pictures to illustrate each product category, like office supplies, and they changed the ones I didn’t like.

Over the course of a month, they developed our website. Once it was all set up, I offered input and requested changes.

What is the team composition?

I’ve worked with Geneviève (Owner) and a content writer.

How did you come to work with Perpetual Solution?

My IT specialist knew them and I trusted his opinion. He said that Perpetual Solution seemed to be a fair company and was easy to work with. I was comfortable speaking with Geneviève, so I decided to hire them.

How much have you invested with them?

Their prices are very fair. They have a startup fee of $1,000 and we have a monthly maintenance fee of around $150 (approximately $1,300 in total).

What is the status of this engagement?

It was a one-month project, between November–December 2020. We have a two-year maintenance contract with Perpetual. They’ll be implementing e-commerce functionalities for us as well.

What evidence can you share that demonstrates the impact of the engagement?

This was our first website, and I really didn’t know what I wanted. Perpetual Solution was patient and helped me brainstorm. They guided us through the project and then accommodated the change requests I made.

How did Perpetual Solution perform from a project management standpoint?

They delivered on-time. Throughout the project, they called me when they said they would, but we communicated primarily over email. After the project was complete, they conducted follow-ups to ensure that I was satisfied.

They were genuine and easy to work with. For example, I wasn’t sure how the maintenance contract would work. They explained that minor changes would be done within the same day, and they’d give us time estimates for more complex things.

What did you find most impressive about them?

I was more than satisfied with them. When I didn’t know what I wanted to do, they showed me examples so I could visualize the site.  

They were very honest. We paid them separately for content writing, and their writer told me that we weren’t utilizing her services. That showed me that they weren’t just trying to make a sale; they cared about our success.

Are there any areas they could improve?

They preferred email but would pick up the phone when I called.

Do you have any advice for future clients of theirs?

First, new clients should be organized. They should also let Geneviève offer input and ideas. She seems to be well-aware of the industry.

Introduce your business and what you do there.

I’m the owner of a company of a glass window solutions manufacturing company. 

What challenge were you trying to address with Perpetual Solution?

We were experiencing growth and wanted our website to reflect that.

What was the scope of their involvement?

We had an existing site that they revamped to make it more user-friendly. They edited content to make our products more understandable to end-users, putting descriptions in layman’s terms. The platform was created through Squarespace. They were responsible for both design and development work for the site. 

Our team wanted each sector of our site to be easier to navigate, and they accommodated those goals with web page design and linking strategies. They also helped us effectively leverage our G-Suite platform, adding email addresses for new teammates and introducing us to some Google functionalities. 

What is the team composition?

I worked with the owner of the company, who coordinated the entire project with her team on her end.  

How did you come to work with Perpetual Solution?

We researched local website developers and weren’t too impressed with the providers we found. Following that, we decided to search for providers throughout Canada. Their site and portfolio drew us in.

We could envision how their past work would translate into a project with our team. One of our goals is creating an e-commerce site, and they have a past e-commerce project that looked exactly how we want our site to appear in the future. 

How much have you invested with them?

We spent between $5,000–$10,000 on this project.  

What is the status of this engagement?

We’ve been working together since March 2020.

What evidence can you share that demonstrates the impact of the engagement?

After sending the site out for a third-party audit and testing, everything came back great. We’re happy about that. 

How did Perpetual Solution perform from a project management standpoint?

We communicated over email and phone. They were quite effective and efficient in timeline management. If anything, we slowed the process down. We could reach out to them whenever needed, and they would take care of things right away.  

What did you find most impressive about them?

Their knowledge of the industry and ability to build strong relationships impressed us. They’re firm believers in our site and its ability to grow each month.

Are there any areas they could improve?

It would be helpful for them to develop a basic user guide or FAQ document. That may help speed up transactions from the client-side. 

Do you have any advice for potential customers?

I’ve recommended them to people already. Be ready to complete the project because they move pretty quickly.

Introduce your business and what you do there.

I’m the communications coordinator at a community center in Montreal. It’s a very diverse neighborhood composed of mostly low-income families.

What challenge were you trying to address with Perpetual Solution?

We were aiming to create a new website that would give us a more professional look while making it easier for people to navigate.

What was the scope of their involvement?

Working with a pre-existing website, they were responsible for building a new website with a completely new look. Before, the site appeared like a mom and pop shop, but we hired them hoping for a more professional, clean look. 

I was managing the website on my end and wanted it to be a bit easier to edit. They created sections under each page that I could use to add a notice. We also have a new audio library that allows me to upload audiobooks whenever needed.

There’s a blog page for news and events that I can use whenever we have an event or campaign coming up. I’m able to post employment opportunities as well. They were responsible for both development and design, adjusting our logo and colors. 

What is the team composition?

I worked directly with one contact. There was a larger team working in the background. 

How did you come to work with Perpetual Solution?

My executive director had worked with them previously on a website for another organization. We received a few quotes from them and other vendors, but we liked their flexibility and offerings best.  

How much have you invested with them?

The development cost was $1,600. We’ve now paid two years of billing at $99 each month.  

What is the status of this engagement?

We worked together from March–November 2020. Our communications together are ongoing.

What evidence can you share that demonstrates the impact of the engagement?

This was a very successful project. After winning a last-minute award, they were able to work with us to add it to our platform in time for launch. In terms of feedback, our staff is very impressed with the new website. Our board has shared positive comments as well.  

How did Perpetual Solution perform from a project management standpoint?

We communicate over email and phone as needed. They were open in our communications, explaining how features work throughout the customization process.

What did you find most impressive about them?

We appreciated their ability to make some custom features for us. They met all my requests.  

Are there any areas they could improve?

We have a French site as well, so it would’ve helped if they could pay a bit more attention to the translation from English to French. 

Do you have any advice for potential customers?

They were very open to our recommendations for features, so don’t shy away from giving your input.  

Introduce your business and what you do there.

I’m the head of IT for an engineering consulting company.

What challenge were you trying to address with Perpetual Solution?

We built a website that loaded slowly. We wanted to put a video on the first page, but the video was glitchy. We also wanted to improve our Google Analytics.

What was the scope of their involvement?

Perpetual recoded some of our website’s pages. They applied for a Google My Business profile and integrated metadata tags into our website. Their team also moved us to a new hosting service. We went live about two weeks ago. Now, we’re working on the French part of the website.

What is the team composition?

Gen's (Owner) my primary contact.

How did you come to work with Perpetual Solution?

Perpetual seemed professional and answered all of our questions in a timely manner.

How much have you invested with them?

We signed for the deal of $99 per month. We paid the first three months upfront and now, we pay on a monthly basis.

What is the status of this engagement?

We started working with Perpetual in August 2020, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement? 

All of the promises Perpetual made, they delivered. Now, the website’s reliable and fast; the speed’s perfect. However, it’s too early for Google to parse through the whole website.

When we moved hosting services, we didn’t want any glitches in the emails that the company uses. Perpetual worked from Friday night until Monday to make sure that everything was up and running without any downtime.

How did Perpetual Solution perform from a project management standpoint?

They respond to our emails and requests quickly. For example, when they recoded parts of the website, several features looked differently from how we designed them. When we told them that we wanted them to look as we designed them, they made the changes right away.

What did you find most impressive about them?

Their team’s knowledgeable and reliable. It’s easy to work with Perpetual. They’re true professionals. We haven’t had a single bump in the road.

Are there any areas they could improve?

No, our engagement’s one of the easiest I’ve ever had.

Do you have any advice for potential customers?

Just go for it. Don’t look around because Perpetual’s the one.

Introduce your business and what you do there.

I’m the owner of Cindy B Décor. I also am the interior designer; we do full home service renovations.

What challenge were you trying to address with Perpetual Solution?

I was hoping to earn more visibility, particularly for people looking for local designers in Montreal.

What was the scope of their involvement?

 She put together a beautiful website, based on the input I had on what I wanted it to look like. She definitely put together a beautiful, functional, and easy to navigate platform. She also manages and hosts the site. Whenever I need to update my site, she’s available to make those changes. For example, I was just featured in the local newspaper and I sent her the articles to post on the media section of the website.

What is the team composition?

I just work with Genevieve (Owner).

How did you come to work with Perpetual Solution?

It was a referral from somebody I know. She told me that Genevieve was great, efficient, and she manages the site well.

How much have you invested with them?

I’ve spent about $3,000.

What is the status of this engagement?

We started working together around September 2018 and our partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I’ve had more hits since working with Perpetual Solution. People who call me to set up an appointment usually find me through a Google search. Even people who have a referral, they go to check out my website. I can tell if they contact me directly through the site.

How did Perpetual Solution perform from a project management standpoint?

I usually email Genevieve, but if there’s anything we need to talk about, then we’ll have a call to talk about what I need. For example, I just reached out to her to help me out with signs and logos to put outside clients’ houses.

What did you find most impressive about them?

She put together a really beautiful website with the pictures I provided. She’s also available and fairly easy to reach. She’s very accommodating.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

It’s a partnership and you both have to be invested in the project. I had to submit a lot of information and high-quality photos to work with. She really depends on that to create a nice website. It was easy to work with her as a creative partner.

Introduce your business and what you do there.

We are a healthcare products company that makes hand sanitizers and hard surface disinfectants. Our company is negotiating with government agencies, large wholesalers, and mass market retailers.

What challenge were you trying to address with Perpetual Solution?

We had acquired another company that had two functioning websites, but we had a very basic website. Since we were applying for government programs, they reviewed our website and made it so that it was more professional.

What was the scope of their involvement?

We really wanted to create the new face of the company. Their team amalgamated different websites to create a more professional look. They also added the ability to customize it to get a better ranking on search engines. There’s a tie-in with social media as well.

Perpetual Solution will eventually add functionalities to the site to process credit card transactions, such as user login features and payment processing.

What is the team composition?

We mostly communicated with Jen. There was someone else who worked for them.

How did you come to work with Perpetual Solution?

It was a reference from my wife. She had been helped in setting up a different home business. The pricing was good and we decided to go for it.

How much have you invested with them?

It was $200 per month. It’s been less than $10,000 so far.

What is the status of this engagement?

The work started in April 2020 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We were pleasantly surprised at what she was able to do in a short period of time. The professional look has helped establish the firm so far. Based on the limited instruction we gave her, she was able to understand the requirements and put together a great format. It was essentially a turnkey project.

How did Perpetual Solution perform from a project management standpoint?

It’s been efficient, the turnaround time has been quick.

What did you find most impressive about them?

The cost-effectiveness and the turnaround time are the highest value adds.

Are there any areas they could improve?

We haven’t gotten into the more sophisticated areas with credit card functionality, but thus far everything’s been great.