ALL ABOUT EXCELLENCE
We help businesses build, deliver, and enhance their software products by driving our clients' and our people's success, providing excellent services, exceptional quality, and building mutual trust. With years of experience in a variety of domains, our thorough expertise in numerous technologies empowers our engineers to solve the most complex business challenges, help companies innovate, evolve, and scale. Digitalization has never been more important, and the competition is fierce. Here at Perfectial, we strive to deliver software that brings value to businesses and their customers, win the competition, and enable future growth and improvement.

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Portfolio
Ayasdi, Metis, Roku, Clickatell, SourceScrub, DataXu, Contraqer, Prosper, RealNex

Ayasdi: TDA-based data analysis platform
Ayasdi, a provider of revolutionary machine intelligence software that works with many Fortune 500 companies, hired Perfectial to build, test and implement Modeler – an application that connects the Ayasdi platform with end users and is easily installable on enterprises’ infrastructures.
To develop the application, a team of skilled Perfectial’s engineers joined forces with Ayasdi’s staff. And here’s what we did exactly:
- Engineered from scratch the Modeler application, designed and implemented its simple yet efficient interface, and established continuous integrations with the Ayasdi platform
- Developed Modeler’s pre-processing functionality that turns raw data entered by users into a type of input that’s appropriate for Ayasdi’s algorithms
- Added into the platform a tool that enables custom, feature-based modeling and thus helps data scientists build predictions based on the criteria that’s important to them specifically
- Implemented semi-automatic modeling and workflow management features that allow users to:
- Manage and transform data
- Select Features
- Build Models
- Review Models
- Wrote scripts for automatic and prompt deployment of Modeler on client's infrastructure
- Added a data post-processing tool to Modeler. It allows users to compare their Ayasdi generated predictive models with the control data.
And here are the results:
- Robust and efficient analysis algorithms that help Ayasdi users understand deeply their clients’ values and, consequently, provide more personalized offers
- A tool for quick and custom data modelling that allows firms to better assess financial risks, prevent frauds, etc.
- Built-in, detailed reporting that makes vast amounts of data easy to interpret
- Easy access to machine intelligence software that helps build holistic customers’ profiles, based on subtle behavioral clues.

Klara: a sophisticated patient engagement platform
Klara, Perfectial’s long-term client, is one of the leading digital health companies in the U.S. They hired us to build a modern, HIPAA-compliant patient engagement platform and, apart from engineering, we’ve been helping Klara’s team implement and leverage advanced modern PM practices to accelerate and streamline both project planning and development processes.
Together with Klara’s in-house team, our experts created an end-to-end patient experience tool that is now handling around 2,5m messages per month and has become a go-to choice for organizations looking to enrich their services, boost the quality of medical care, and provide clients with a world-class experience, no matter if they are seen virtually or in-person.
These are just some of the things we were able to provide Klara’s clients with:
- a streamlined, efficient line of conversation with patients, their team, and external providers;
- centralization and simplification of all patient communication;
- automation of a range of routine patient outreach processes;
- seamless integrations with EHR systems practices already used.
And here are the overall results of our cooperation:
- Comprehensive web and mobile applications that now, as Telemedicine is on its way to becoming a primary means of care, are being used by solo-practices, leading pharma companies, enterprise-level hospitals, and large medical groups.
- Unique functionality that goes far beyond digitizing patients’ visits and covers crucial workflows before and after appointments; Klara’s unique tool helps healthcare organizations modernize the way they connect with and monitor patients and thus enhance the quality of care they deliver.
- Simple design and high-level of security in a HIPAA-compliant platform that, since the launch, has become one of the most-used solutions in digital health. Currently, hundreds of medical teams across the U.S. use it to communicate with tens of thousands of their patients.

Clickatell: an enterprise text messaging solution
Clickatell, world’s leader in enterprise messaging solutions, hired Perfectial to build a comprehensive, scalable platform that enables two-way text message interaction and thus allows businesses to enhance customer engagement while cutting the communication costs.
SMS, as a channel, has a 98% open rate and gets the most responses from clients in the shortest time (SMS messages are typically answered within 15 minutes) so Clickatell decided to build an SMS-enabler platform that can help businesses boost their engagement.
What we did for the client:
- Created a comprehensive communication system that grants businesses access to the world’s largest SMS gateway, sends messages promptly and securely and reaches over 6 billion people worldwide
- Built Platform’s straightforward interface, allowed creating single admin accounts that can be accessed and managed by multiple users, according to roles, rights and permissions they have been assigned to
- Enabled both one-way and two-way messaging. To enhance internal business processes by sending time sensitive texts, such as urgent alerts and pin-numbers, firms can use the first option. To improve lead generation, conduct SMS surveys and provide better support overall they can use the second
- Made the solution flexible in terms of integration: enabled businesses to apply Clickatell Platform’s features to any communication system (app or website) they might have
- Added extensive configuration functionality to the platform which enables deeply personalized correspondence between businesses and clients
Besides that, we made the platform easy to integrate which enables firms to seamlessly utilize Clickatell’s APIs and thus reach their partners, staff and clients across 1000+ networks and 220+ territories.

SourceScrub: research management solution
SourceScrub hired Perfectial to build a comprehensive research management solution for investment professionals - one that offers access to thousands of scrubbed companies lists and thus makes screening for target companies much easier for the M&A professionals.
Our task was to create a robust application that allows users to seek prospects across various sources such as trade shows, conferences, awards publications, etc., and even order scrubbing of a specific source. So, we designed and engineered a platform with the following features:
- Comprehensive searching functionality tailored specifically to the needs of investors and sales representatives;
- Companies lists accumulated from all major trade shows, conferences, awards publications, buyer’s guides;
- On demand company research, ability to scrub particular lists;
- Companies’ profiles with in-depth and up-to-date descriptions;
- Easy integration and synchronization with Salesforce.
On this project, a versatile team of experts was involved, including Perfectial’s software developers, QA engineers, a project manager, and business analysts. By leveraging the latest technologies and agile methodologies, the team created:
- A convenient data management system allowing investment professionals to quicken and enhance company list researching;
- Instant access to thousands of sources overlapping most important vertices for M&A;
- A constantly updated database including detailed companies’ profiles;
- A built-in robust search engine promptly processing custom queries.

Contraqer: SaaS procurement management plarform
Perfectial built a highly specialized platform tailored to the needs of procurement managers. The application, while being incredibly straightforward, gives buyers all the tools they need to manage their purchases and make the very process of buying as automated as possible – from initial request to order fulfillment.
We’ve been a reliable technical partner to Contraqer for about a decade and in that time, here are just some the things we’ve achieved:
Designed from scratch the platform’s intuitive interface; ensured the navigation is straightforward enough even for non-tech-savvy users.
Consolidated all the important procurement data (RFQs, quotes, purchase orders, invoices, packing lists, return documents, services and maintenance contracts) in one place and made it accessible to users at all times.
Added an automated reporting feature that makes government contract compliance much faster and easier.
Implemented, using several Microsoft tools, a multitenant architecture that helps ensure data completeness, integrity, and security.
Established several integrations with renowned CRMs (QuickBooks, Microsoft Dynamics, SalesForce, NetSuite, etc.) as well as many custom internal systems.
Added modules for efficient catalog and contract management, invoice processing, purchase order management, receiving, requisitions and approvals, sourcing, spending and supplier management.
Build two intelligence components, which help users make data-driven procurement decisions:
- Award Search feature, for which 62 million FPDS award documents were loaded into Contraqer and made completely searchable.
- Advanced Opportunity Import (Scan & Score) tool, which enables users to import RFQs (with all attachments) from a wide variety of sources, find the needed opportunities fast using keywords and scoring, assign them to sales executives and forward them to partners.

RealNex CORE: a CRM for real estate professionals
RealNex hired Perfectial to develop a cloud CRM platform tailored specifically to the needs of CRE industry specialists. The idea was to take the functionality of REA, the existing RealNex’s desktop CRM and enhance it - enrich it with new features, and combine it with the flexibility of the Cloud.
So, here’s what we did, step-by-step:
- Optimized the database structure of REA, RealNex’s desktop CRM, and refactored its synchronization system to increase code stability;
- Developed a robust and scalable backend architecture and enhanced REA’s infrastructure so that CORE users could customize their records and link them to one another with no quantity restrictions;
- Enabled the creation of CRM databases on the cloud and, thus, made them accessible within all operating systems;
- Implemented user permissions management, which turned CORE into an utterly multi user, multi-tenant system
- Added .csv import to quicken and simplify the data entrance for CORE users
- Finally, we synchronized CORE with REA, MarketEdge, MS Outlook and Google Services and enabled management of such interactions. Namely, users got a chance to make the data exchange two- or one-sided, and spread their info across all platforms keeping it up-to-date
And here are the results:
- Comprehensive platform that covers all facets of CRE
- The only real estate CRM on the market that combines advanced features of the desktop app with the mobility of the cloud
- Unique relational system that allows to link each record with an unlimited number of other records and avoid duplicates
- Built-in calendar synced with Outlook and user’s phone

Prosper: a peer-to-peer lending marketplace
Challenge:
Prosper’s goal was to make the loan application and approval process as simple as possible. They wanted borrowers to be able to apply for a loan by simply entering a few pieces of information, and the request approval process to take just a few hours. Their mission was improving and optimizing the lending experience, making it completely different from that of traditional banks.
Solution:
Loan Management System. Prosper started the P2P market in 2005. Initially, it had no loan management system, and Prosper’s employees had to review and approve each loan manually. Perfectial helped the client build a custom and upgraded solution to manage all loan-related activities within a single system, thus making the loan granting process simpler and more efficient.
Better User Experience. The technology behind Prosper’s marketplace facilitated millions of loans first of all by making use of the simplified application process and quick lending decisions. Prosper had Perfectial build a document workflow management feature into the system. The improved user experience helped Prosper to grow into one of the biggest global players in P2P lending.
RESULTS
- Faster loan granting, thanks to an automated loan management system
- Reduction in cost over domestic engineering rates

DataXu: enterprise digital marketing platform
DataXu, an adtech provider, was a long-time partner of Perfectial whom we worked with on various projects. We completed various tasks for them like re-engineering and redesigning the UI of their all-in-one marketing platform or optimizing the back-end of the company’s new platform DataXu TV.
Here are just some of the things we did for DataXu over the years:
- Engineered the JasperLabs progressive DCO platform that DataXu later acquired and that helped the company to better serve their clients in traveling and e-commerce verticals.
- Designed an intuitive interface for DataXu’s current marketing platform which enables users to customize their campaigns, i.e., specify budgets, audiences, target locations, etc., and execute them with a few clicks.
- Rebuilt completely the platform’s back-end: engineered an advanced API that serves as an intermediary between DataXu’s database and various subsystems thus preventing congestion.
- Maintained the app’s stability in terms of performance throughout the time the system was being updated; prevented downtimes.
- Set up an elaborate reporting system, which notifies DataXu’s clients about insights the system picks up from the data it’s acquired from CDNs.
- Engineered a Java-based system that collects automatically people’s digital footprint (browsing data from various devices, etc.,) and helps DataXu clients (those in the media businesses) to target shoppers with personalized, high-value offers.
The results:
- A smooth transition to a modern single-page application that has not in any way inconvenienced DataXu’s clients.
- An easy-to-use solution, with numerous knobs and levers that enable campaign customization, that speaks to all the needs of digital marketing across an enterprise.
- Highly performant API that makes campaign management on DataXu’s platform seamless and completely transparent.

Buzztarget: modern real-estate marketing platform
The commercial real estate space is diverse, distributed, and fragmented. Many agents use multiple tools for listing, email marketing, and property searches. Therefore, BuzzTarget founders realized there was a need for a broad and easy-to-use marketing platform.
BuzzTarget's founders reached out to Perfectial to help define the business and technical requirements for different user-groups, including agents, brokers, finance companies, etc. Since many agents often lack tech knowledge, intuitive, easy-to-setup accounts and listings were paramount. Perfectial’s UI/UX team worked with BuzzTarget to create multiple interface designs for each use case.
Along with the platform, Perfectial has delivered a custom Web API for better integration with other tools, as well as added social features to BuzzTarget for better reach and searching for properties. To further announce and market the listings, Perfectial also built a WordPress plugin.
RESULTS
- Actionable 3-in-1 marketing automation platform increasing efficiency for the buy, sell, and lease listing processes.
- Accelerated time-to-market to release the solution before the major launch event.

EasyFinancing: invoice management system
Perfectial was hired to develop a solution that helps SMBs get their invoices paid promptly, circumventing traditional financial institutions and gives big enterprises a chance to safely outsource supplier funding.
To make the system safe and easy to use, our team of engineers added the following components to it:
- Security and authentication subsystem. The info within the system is firmly protected and no outsider can reach the data as it is stored safely on the internal server. The security tokens which the system sends out to its users are changed regularly, making it almost impossible to break into it. The subsystem includes log in/sign up forms, as well as password retrieval and settings corner
- Digital KYC authorization system. Users provide identity evidence and proof of solvency on the spot, along with PEP (Politically Exposed Person) data needed to make an AML (Anti-Money Laundering) compliance. After verifying registration via SMS, they can enter the system at no cost
- Intuitive interface for invoice uploads. Uploading a bill takes a few clicks and a few seconds. Clients can pick the file from hard drive, Google drive, or other cloud storages
- Comprehensive invoice review sequence. Once submitted, invoices go through a meticulous review upon which the system asks a user to confirm that all fields were translated properly. If not, manual corrections can be applied. During the process, additional installments could be added to or trimmed off the initial invoice
- Invoice listings. There are three types of lists for users’ invoices: Invoice (uploaded bills which are not processed yet); Advanced (invoices users chose to cash); Archive (paid or declined invoices)
- Real-time notifications feature. The system sends custom notifications to each user – reminders about payments and invoices’ expiration dates, notices of transactions’ statuses etc. The feature functions similarly to the commonly known Facebook notification bell.

UX matters at Perfectial
CHALLENGE
To create an easy-to-interact with, bright showcase to help businesses understand how vital the User Experience is for brand promotion, rewardable interactions with clients, and the priceless loyalty of regular clients in the current digital environment.
SOLUTION
We designed and developed “Why UX Matters at Perfectial,” covering the best practices of UI/UX design and appealing free-hand drawing elements. A promotional website, it tells the story of a software product and its digital transformation with meaningful and impressive UX proficiency.
RESULTS
- August 19, 2015 – Honorable Mention – awwwards.com
- Genuine interest of our clients in Perfectial’s UX expertise.
- Multiple new UX-related projects due to the savvy promotion of Perfectial’s UX services.
SCOPE OF WORK
- Custom illustrations
- Storytelling format
- Full-cycle development: requirements elaboration, engineering, UI/UX design, QA
Reviews
the project
Staff Augmentation for National Portfolio Organization
"We've never encountered a problem in bringing additional people with new skillsets on demand."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a world leader in the Arts sector, based in London, UK. I head up the Digital Products team, responsible for all digital touchpoints with our global audiences.
For what projects/services did your company hire Perfectial, and what were your goals?
We wanted to augment our in house team with an additional team of software engineers, quality assurance, delivery managers and designers. Initially we engaged with Perfectial on a small part of our digital offering to deliver a discrete piece of work. The relationship grew organically from there.
How did you select this vendor and what were the deciding factors?
We looked at a number of vendors, eventually shortlisting four based on their responses to our RFP. We ranked them on a number of standard factors including technical skills and design capabilities.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The Perfectial team augment our in house team, aligning with our ways of working, led by our people. We try to work on products, rather than projects, so the team shift focus according to our needs across our suite of products. They are able to offer candidates to suit all of our needs but our tech stack largely consists of JavaScript (in various flavours) right now.
How many people from the vendor's team worked with you, and what were their positions?
We have a standing team which consists of a mixture of junior, midweight and senior developers (some fullstack), QAs, a delivery manager and a UX designer. Occasionally this flexes up or down, based on our needs.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The deliverables are consistently to a high standard. The team's excellent support has helped us build our credentials internally with our stakeholders.
Describe their project management style, including communication tools and timeliness.
The team aligned with our existing ways of working, which was perfect. They also run their own internal stand-ups to make sure they are aligned and feel part of the wider Perfectial community. We use Slack and Jira as our standard toolset, with Teams for video calls within the product teams day to day. The combination works well. We also have weekly checkpoints with our project/delivery/account manager for service checks and general engagement.
What did you find most impressive or unique about this company?
Their talent identification and onboarding. We've never encountered a problem in bringing additional people with new skillsets on demand. They're also keen to push their internal talent pipeline and are always looking at effective ways to bring junior staff onboard.
Are there any areas for improvement or something they could have done differently?
They're a terrific partner but as the relationship grows we'll expect to see more technical and thought leadership.
the project
IT Staff Augmentation for Healthcare Communication Company
"We have evolved as trust was built, and the team has started making an impact in other areas."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the VP of Product and Engineering at Klara. I manage a team of 40 including Product, Design, Engineering, DevOps/SRE. We are a SAAS service that aims to improve communication between a doctor and a patient.
We are founded in Berlin, but our target market is 100% US based. We are funded by Google Gradient, FristCressey Ventures and Firstmark
For what projects/services did your company hire Perfectial?
We originally hired a team of 5 people to take on our EHR integration challenges. The intent was to build a team that would focus exclusively on integrating with these health systems
What were your goals for this project?
We started the project with the intent to build a team for the long-term. My business goal was to establish a staff-aug partner to assist our staffing efforts and provide additional options and flexibility for us as a company for engineering talent.
On the technical side, the goals were to build out an integration roughly every 3 mo.
How did you select Perfectial?
I did a vendor selection process. I had worked with Perfectial before, but only a small project. I narrowed this down to 3 companies.
At this point it came down to who could provide the candidates fastest that would pass our interview screen. Perfectial won this.
Describe the project in detail.
The project was mostly backend work in Ruby. the engineers h ad to learn proprietary apis from EHR companies like Athena, Allscripts etc. They had to learn the FHIR standard.
They build an initial integration (Nextech) and then followed up with one pretty much every quarter thereafter....
Since then, we've introduced partner apis and other integrations to this team and expanded their scope. Our stack was Ruby/PostGres with React front end. All webbased
What was the team composition?
1 project manager 4 backend engineers. (2 Sr, 2 intermediate) we now are at 1 project manager 1 TL 5 Sr 3 Intermediate 2 QA
Can you share any outcomes from the project that demonstrate progress or success?
Today, this team is fully integrated into our business, and every day they play a key role in the Klara team.
They have subject matter expertise and component ownership over a critical piece of our software: 5+ successful EHR Integrations have been key to this team’s success and Klara’s success.
Each one has been a revenue driver for us. Additionally, during this time, we’ve only lost one engineer (who actually decided to return to our team during COVID). This team also supports requests from our most strategic and important customers.
How effective was the workflow between your team and theirs?
The team is fully integrated now. From a workflow perspective, they act like any engineer on our team and you wouldn't know they are part of Perfectial unless you asked them Early on, we had a separate track for them and a dedicated Product manager.
We had the Lviv team and the Berlin team and there was a clear separation with regard to meetings etc....We have evolved as trust was built, and the team has started making an impact in other areas.
What did you find most impressive about this company?
Our project manager. She is totally totally awesome. Team cohesion. I think their team has a very positive attitude Support on business issues...like HIPAA compliance and security reviews
Are there any areas for improvement?
not really
the project
Development for a Financial Services Company
"Having a single vendor that flexibly offers resources to meet our requirements is incredibly valuable."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of Fairfield Marketplace. We’re a startup in the FinTech domain that offers services such as non-performing loan management and debt collection.
What challenge were you trying to address with Perfectial?
We needed help with developing our platform. I also wanted a team that I’ve worked with before, particularly one that is flexible, scalable, and reliable.
What was the scope of their involvement?
Perfectial developed the frontend of our platform using simple yet portable languages, such as HTML5, CSS3, JavaScript, and React for multi-platform adaption. They recently started working with me and other resources to build out services and the backend site. For those parts, we’re using Python and AWS services.
What is the team composition?
We’ve worked with a total of seven technical people and one project/account manager.
How did you come to work with Perfectial?
I first worked with Perfectial in 2010 when I was at a different company based in San Francisco. We had a decent-sized internal team, but we were overstretched in trying to build new functionalities and regulatory requirements on our roadmap. A former colleague introduced me to Perfectial. Our first project together involved multi-factor authentication.
Perfectial was always clear on what they could and could not deliver, and they met every commitment that they agreed to. That’s one of the significant values of working with them. This platform will be my sixth or seventh project with Perfectial.
How much have you invested with them?
We’ve spent €150,000–€200,000 (approximately $166,000–$220,000 USD).
What is the status of this engagement?
The project began in November 2018 and is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’ve measured Perfectial alongside our internal team in terms of the efficient and effectiveness of their development. Perfectial has performed well so far—they’re very good at delivering on our requirements. We’re currently in the pre-launch stage.
How did Perfectial perform from a project management standpoint?
As I said before, Perfectial is upfront about what they can and cannot do based on our requirements and expectations. They’re careful to outline potential gaps or risks. We keep in touch with our project manager regularly, who’s been very helpful in managing the whole process.
What did you find most impressive about them?
I’d name several things. First, the breadth of technology that Perfectial can work with is impressive. Running a startup, we don’t necessarily have a lot of time to manage multiple providers to cover our technology stack. Having a single vendor that flexibly offers resources to meet our requirements is incredibly valuable.
Second, their ability to deliver on commitments stands out. Third and finally, because we’re relatively close to each other—we're both in Europe—it’s much easier for me to work with Perfectial than with other providers located elsewhere.
Are there any areas they could improve?
More communication on the project management side can be helpful. That said, when things haven’t gone exactly as I expected, Perfectial is quick to adjust their team or processes so they can still fulfill their commitments.
Any advice for potential customers?
Be very clear, especially with the project manager or account manager, what your requirements are. In any remote collaboration, communicating your needs can be somewhat challenging. You need to interact more with a project manager so that they understand precisely what you expect.
the project
Development for a Clothing Company
"Their flexibility was most impressive. Perfectial was able to tackle unexpected problems."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a project manager for a clothing company.
What challenge were you trying to address with Perfectial?
We had a project last year to build a new company from scratch. We needed to hire an external resource to help us build an e-commerce website in order to drive retail.
What was the scope of their involvement?
Perfectial led development of everything technical involved with creating the website. In addition to the frontend, they developed all the backend-related data flows. The site handles shipping and payment capabilities, so they developed the data flow to both of those systems. They also helped us develop an analytics landscape and all the infrastructure necessary to enable data science. They created our data warehouse, defined the architecture of the data schema, and continue to maintain the data science environments.
What is the team composition?
The size of the team varied depending on our needs. At the peak, we worked with a project lead, architects, engineers, and testers. In general, the team size was anywhere from 3–11 people.
How did you come to work with Perfectial?
We started the project with a different company but were not happy with the deliverables. We switched to Perfectial because they were the strongest candidate based on recommendations.
How much have you invested with them?
We spent between $600,000–$800,000.
What is the status of this engagement?
Work started around October 2017. The first non e-commerce website launched in December 2017, then the full site launched in March 2018.
What evidence can you share that demonstrates the impact of the engagement?
We’ve been really happy with them. Compared to other firms we worked with in the past, Perfectial had really stellar project management. The project manager kept things well-structured, and she was also quite technical and knowledgeable. She replied quickly and always came up with solid solutions when we came to her with requests. She also was good at estimating the time and cost for each task. We felt super comfortable having her as our project manager.
How did Perfectial perform from a project management standpoint?
The project manager was the key component to both the project’s success and us being happy working with Perfectial. She was excellent at understanding the business requirements and translating them into technical requirements. She also was quite proactive at making decisions about what could or could not be done based on our requirements.
What did you find most impressive about them?
Their flexibility was most impressive. Perfectial was able to tackle unexpected problems. They could cope with different situations and still always deliver good quality. We would often come up with questions or tasks that were urgent. We could count on them to help us brainstorm to find solutions, and then ramp up or down resources as needed.
Are there any areas they could improve?
Sometimes there was a slight misinterpretation because of the language barrier. The project manager was crucial to making the project work despite that challenge.
Do you have any advice for potential customers?
Make sure you have a good rapport with your assigned project manager. When working with any company from another country, try to work with them in person as much as possible. That definitely improves efficiency and minimizes the language barrier.
the project
Penetration Testing for Cryptocurrency Donation Platform
“Perfectial was very professional, clear in their communications, and organized.”
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the founder and executive director/CEO of BitGive. BitGive is the first Bitcoin 501(c)(3) nonprofit, giving it tax exemption status at the federal level in the United States. BitGive has built a positive philanthropic representative organization for the Bitcoin and blockchain industry, bridging the gap between an innovative technology and its practical applications for nonprofits and humanitarian work in the developing world.
For what projects/services did your company hire Perfectial?
We were building the v1.0 of GiveTrack™, our cryptocurrency and blockchain-based donation platform, and we needed a solid third-party QA and penetration test team.
What were your goals for this project?
We wanted a well-functioning and polished product for the user experience (QA tests) and a solid penetration-tested platform, especially given the use of cryptocurrencies and processing payments.
How did you select this vendor?
Perfectial was recommended to us from a trusted advisor, and, after speaking with the team about our needs and timeline, we were happy to get started.
Describe the project in detail.
GiveTrack™ is our flagship project, a revolutionary donation platform for nonprofits to provide transparency and accountability to donors by sharing financial information and direct project results in real time.
GiveTrack™ builds on Bitcoin and blockchain technology. It’s a customized platform for nonprofits that is data-centered and user-friendly, providing a comprehensive user interface. The future of philanthropy is real-time tracking of funds and driving more outcomes on the ground.
To ensure our platform’s security, we hired Perfectial to QA our product and perform a series of penetration tests. It was a short turn-around time before the launch, and their team took the challenge on with ease.
What was the team composition?
We worked with a team of penetration test engineers, a QA specialist, and a project manager.
Can you share any outcomes from the project that demonstrate progress or success?
We were able to QA and penetration test the platform’s high priority areas within our tight timeline and were confident going into our launch. Following the launch, we were able to continue with the remainder of the testing needed to have a thorough effort.
How effective was the workflow between your team and theirs?
We really enjoyed working with Perfectial. The team was very organized and communicated very well and regularly. We were also able to bridge a big time difference, being on the West Coast in the US while they were in Lviv. We used Slack and Jira for daily communications and task management, and email for more management and executive-level communications.
What did you find most impressive about this company?
Perfectial was very professional, clear in their communications, and organized. They followed through on their commitments and worked seamlessly with our team. They have a clean process and do high-quality work. It was a pleasure to work with them.
Are there any areas for improvement?
Our communications around future work beyond the initial contract did suffer from some misunderstandings, but we also had our role in this due to not knowing exactly what our needs would be post-launch.
the project
Front End Development for a Data Marketplace Platform
“They were responsive, available, committed to our project, and always willing to go the extra mile.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm part of the product team at a data marketplace. We're building a platform that will allow businesses and ultimately individuals to work with, share, sell, and buy data. Our marketplace is open to virtually anyone. Users who publish data have fine-grain control over who can see it, who is involved within the platform itself, and who cannot access it.
What challenge were you trying to address with Perfectial?
We hired Perfectial to help us start building our platform from scratch and develop the prioritized features on our roadmap.
What was the scope of their involvement?
Perfectial focused on frontend development because we had strong backend capabilities in-house. They programmed the code in JavaScript. Our platform contains four main components. For the initial marketplace, the team helped us develop core features like the registration, login, profile creation. They also built out the capability to ingest data onto the platform. From there, we developed MVP versions of various other pieces.
What is the team composition?
The number of people we worked with from Perfectial waxed and waned over time depending on our budget and development needs. They allocated 10 resources at one stage. Towards the end, we worked with a team of five. A project manager served as our main point of contact throughout the process.
How did you come to work with Perfectial?
One of our co-founder's contacts recommended Perfectial. They described the team as a particularly reliable and responsive outsourced development option. Our engagement worked out quite well, so we continued working together for quite some time.
How much have you invested with them?
The cost varied over time depending on the team size. On average, we spent about €20,000 (approximately $23,000 USD) per month.
What is the status of this engagement?
We worked with Perfectial from August 2017–September 2018.
What evidence can you share that demonstrates the impact of the engagement?
Week upon week, Perfectial produced the promised deliverables we needed to achieve as we built certain features. We could roll back into the seventh-month view and see all the work we accomplished on a monthly basis. The team’s success lay in the impressive number of features we managed to build together successfully. They resolved all the issues we experienced and met our deadlines on time.
How did Perfectial perform from a project management standpoint?
Project management was great. They maintained good communication at all times both towards us and within their internal team. Since we're based in different countries, corresponding could be difficult at times. Overall project management was well-coordinated. The team thoroughly understood our priorities and what needed to be done. We were well-matched.
What did you find most impressive about them?
Perfectial's method of working was quite reliable. They were responsive, available, committed to our project, and always willing to go the extra mile. Rather than treating us like just another client, we felt that their team fully contributed to our project. They considered aspects beyond our exact requirements.
Are there any areas they could improve?
Perhaps they could form a better approach to working with startups. They used generic pricing and packaging that could be stretched across the average stencil of a company. I think it would benefit them to take on a more case-by-case mentality.
Do you have any advice for potential customers?
No, not particularly.
the project
Custom Developed MVP for Healthcare Startup
“Perfectial has a comprehensive and effective workflow, which makes them a great partner.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder and CEO of a startup software as a service [SaaS] company for prescription management.
What challenge were you trying to address with Perfectial?
I needed a firm that could bring my software idea to life. They needed to be familiar with developing SaaS that's secure, cloud-based, and able to be used by numerous stakeholders. Also, a lot of healthcare platforms are boring, and I wanted a company that could design a consumerism feel that was user-friendly for patients, healthcare professionals, pharmacy fulfillment companies, etc.
What was the scope of their involvement?
Before hiring Perfectial, I had wireframes build for the various pages and components of the software. I shared those with Perfectial to clearly explain the functionality of our software and how it will modernize and update prescription management in the U.S. Four stakeholders will have their own portal into the software, so we had to build out the components for each one of them and figure out how to interlink them all together.
Everyone will be able to log in and have access to manage a prescription, all the way to delivery. Patients and physicians will have profiles that are interoperable with an electronic health record and they’ll be able to communicate and process the entire prescription through our software system.
Besides the software, Perfectial also built our website. Perfectial was also instrumental in helping me develop the appropriate documents and diagrams for my patent.
What is the team composition?
We had a consistent team of seven people: a project manager, two backend and two frontend engineers, a UX/UI designer, and a quality assurance engineer.
How did you come to work with Perfectial?
I did a lot of research into SaaS development and found five different firms, but Perfectial rose to the top. I actually switched to a different company, and they met my needs, but I eventually returned to Perfectial because they were proactive and kept me informed on what stage the project was in.
The process we went through before even signing a contract was what really convinced me they’d be a great partner. They brought all the right people to our interviews, so they were able to clearly articulate what they could do for me and back it up with examples of their past work.
How much have you invested with them?
We’ve spent between $40,000–$70,000.
What is the status of this engagement?
We partnered in January and built the prototype by August. We’re still in the early stages of development, and now we’re testing the product with customers to get their feedback. We’ll continue to work with Perfectial to make iterative changes before we go live.
What evidence can you share that demonstrates the impact of the engagement?
Everyone who’s tested the software loves it. We still need to change some of the functions, but Perfectial has done a great job. The prescription process is highly fragmented and complex, and Perfectial has been instrumental in making sure we have a product that streamlines the process and is developed for specific stakeholders in mind.
How did Perfectial perform from a project management standpoint?
I worked with them on a weekly basis for about five months to get the product to where it is today.
We use JIRA and a couple of other software systems to manage communication, but we mainly use email.
What did you find most impressive about them?
I’m not very knowledgeable in the technology field, and Perfectial was great at helping me understand some of the more intricate aspects of this work. They can help someone who doesn’t have a lot of experience in software to understand the process and how things will be developed and accomplished.
I also appreciate that I’ve had the same team throughout this entire process. They’ve all helped me translate my ideas and feedback into meaningful output as it relates to the software. Perfectial has a comprehensive and effective workflow, which makes them a great partner.
Are there any areas they could improve?
I don’t have any issues with them.
Do you have any advice for potential customers?
Make sure you know what you want to build and achieve. Clear direction will let Perfectial be efficient and timely, and it will give you results you actually want.
the project
Platform Development for Informational Resource Startup
"They do very well with ambiguity, which I like. I don’t want to tell them how every detail has to look and act."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We offer information data services for financial services, private equity, hedge funds, and corporate business development departments. We provide sourcing information. Most of our clients are looking to invest in or buy companies that are strategically important to them. We provide a platform that allows them to cut through data on companies, mostly private companies that are venture-capital backed. We started in 2014, and I’m the co-founder and CTO.
What challenge were you trying to address with Perfectial?
We started with another outsource resource, but we grew into needing more than one person. We didn’t want to hire one person at a time and then try to cobble together a team. It made sense to go with an organization that could scale with us.
What was the scope of their involvement?
They basically work on the whole platform. I think we started with a team lead and one full-time engineer, and now we’re at seven or eight people. We added resources as our budget allowed. Perfectial has a lot of people on staff, so we were able to plug in additional people as the project grew.
How did you come to work with Perfectial?
I had a prior positive experience with Perfectial. I’ve worked with outsourcing groups from a lot of places, so I’m reasonably familiar with the process. I thought Perfectial had the right balance of talent, price, and communication skills. We didn’t put it out to bid; I knew what the prices are these days, so I went with the group with whom I was comfortable.
How much have you invested with Perfectial?
We’ve invested about $700,000 to date.
What is the status of this engagement?
I don’t remember the exact start date. It may have been December of 2014 or the first quarter of 2015. This has been one ongoing project since the beginning.
Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We got to the point where they were generating their own ideas. As they’re building the platform, they make suggestions to improve it. That’s been awesome. The first engineer we started with is still with us, and she’s a trusted leader of the team. We have a high level of trust and communication.
How did Perfectial perform from a project management standpoint?
They start work about midnight or 1:00 am our time, but I’m up until 3:00–4:00 am, so we have a high level of communication. It’s been a lot of fun. We use Jira, and that’s been pretty good. I haven’t managed that very heavily until recently, as the team has grown. It was very much unstructured. We would talk about feature sets through emails, and they would manage themselves to get the work done.
More recently, we’ve gotten into using Jira because the team has grown a lot, and the informal approach is a little harder. That has gone well too. I get to throw stuff in there, putting in as much detail as I can. I talk with them daily, and then we have a weekly, longer meeting. That’s an opportunity for me to voice priorities. They always have a big log of work they can be doing—little bugs and tweaks that they’re more than encouraged to look at when they have downtime. We also use Skype for communication and Bitbucket for code management.
What did you find most impressive about Perfectial?
They do very well with ambiguity, which I like. I don’t want to tell them how every detail has to look and act. I like to tell them what we have to get onto a page, and they figure out the best way to do it. More often than not, they do a great job at that. I like having that flexibility.
Are there any areas Perfectial could improve?
I don’t think there’s any area for them to improve. I think they’re doing a fantastic job.
the project
Product UI Design for Healthcare Imaging Firm
"The change in the user interface was very positively received and well accepted by our user base."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a 3D body measurement company. We provide technology for measuring the human body for a wide variety of applications in health, fitness, apparel and medical uses. I’m the CTO; I translate the desired technical directions from the CEO to the development team and I manage the daily operations in the development team as well.
What challenge were you trying to address with Perfectial?
We were looking to create a professional user interface on our system. We had a user interface we developed in-house, but we needed a professional upgrade of the existing one.
What was the scope of their involvement?
We do all the backend IT stuff and they do the frontend aesthetics, UX/UI stuff. The first product was a Windows tablet application. That hardware was withdrawn from the market but we liked the style of it, so we had them apply the same branding and user interface on two different Windows desktop application projects. We are currently working with them on reworking that initial tablet app into an iOS app. That brings it to four total projects that they’ve worked on.
The size of the project team fluctuated a lot, but the peak might have been four. But it’s mostly one or two people from their team. Part of the advantage of working with Perfectial is that they have access to a variety of skills, so when we need a particular thing they can pull that needed specialist into the mix. our primary contact is their project manager, but there are instances where their developer will come into the conversation.
How did you come to work with Perfectial?
We had gotten some quotes for some companies in the U.S, but our management wasn’t happy with the aesthetic proposals. I searched the web for a few different options, one of which was Perfectial. We were looking for a cool but professional Apple-like aesthetic, and they had several examples that met our criteria.
How much have you invested with Perfectial?
We’re probably in the $250,000 range by now.
What is the status of this engagement?
We started working together in early 2015.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We’ve continued with them because we like their work, and some of the success factors are that they’re responsive, they’re technical skill level is good, the aesthetic skills among their artists are excellent and my staff enjoys working with them. I frequently hear from my team that they’re easy to work with. The two products that are in the market that have their content in it were existing products, and the change in the user interface was very positively received and well accepted by our user base. The new branding effort resonated well and it improved the quality of our brand as it’s seen by the outside world. And the cost is reasonable. I don’t want to say they’re inexpensive because they’re not, but they’re reasonable.
How did Perfectial perform from a project management standpoint?
I have outside contractors and individual contributors, but they’re really the only outside agency I’ve worked with.
What did you find most impressive about Perfectial?
Their developers are all in Eastern Europe, so their differentiating factor is that they have the quality level of a San Francisco agency at half the price. The reason we picked them was not for the price: the quality of their UI work was judged superior to other options. But the price difference made it possible to work with an international agency, whereas if their price had been the same as a Silicon Valley firm, it would have been very difficult.
Are there any areas Perfectial could improve?
When we ask them to do something, they always say yes. We ask them for a pretty broad range of things, including very technical things like a WiFi data transfer solution. They ultimately solved everything, but they didn’t have the expertise from the beginning. They had to go develop it. Which was okay. They really did tell me that at the beginning, but that may have been the one weak thing. They’d solve the problem, but it might take six weeks instead of one. I’m struggling to find something that could be improved, though: they really did pull together the correct solution.
the project
Ongoing Product Dev for Computer Software Firm
"They're fairly unique in their pragmatic use of Scrum and Agile techniques to run a project."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We are an innovative software vendor that focuses on the machine intelligence space. Our mission is to enable you to quickly create intelligent business applications and to rapidly discover knowledge hidden in your big and high dimensional data.
For reference, machine intelligence is a branch of AI [artificial intelligence]. We focus on large, complex amounts of data that humans have difficulty manipulating. It is related to how you can make sense of the data and how can you understand the nuances contained within. My position in the company is leading both product management and engineering. I am responsible for defining what areas of the market we are going to penetrate, which products we are going to build, and then building them.
What challenge were you trying to address with Perfectial?
As part of our company strategy, we have been focusing on enriching our platform so that it can cater to apps being built on top of it. As part of the process, we felt that we not only wanted to go faster but we could also use external support.
There were two main goals in engaging with Perfectial. The first was to build and execute an app for us. The other goal was to make sure that the platform we are building can be used by somebody independently and external to our company. They would also need to successfully be able to build an app.
What was the scope of their involvement?
One of the criteria that I have always used to engage external entities is to have a fully self-defined objective. In this case, it’s an app and not a feature or particular area. They are doing everything that pertains to building and developing an app—implementing the user interface, testing, creating a continuous integration environment, and documenting relevant data. We came up with a design and UX, including the wireframes.
Our average team size was eight, with some engineers assigned on a full-time basis. We had a dedicated project manager from Perfectial. We were assigned resources depending on the situation. One of the engineering leaders in my organization was the technical liaison from a day-to-day perspective. I also had a principal engineer that was responsible for our workflow perspective, and a design team to give guidance on questions related to the UX. I only participated in the sprint reviews and demos.
How did you come to work with Perfectial?
A colleague of mine went through an online search that included reference checking, asking questions, and review boards. We were looking for a certain set of skills. We needed developers with Python, Scrum, and Agile experience. We also needed the ability to execute fast and be collaborative. Eventually, we narrowed it down to Perfectial.
How much have you invested with Perfectial?
We’ve paid $200,000 for this particular engagement.
What is the status of this engagement?
It began in early October 2016 and it is ongoing. We’re just finishing building one of our apps.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We have had a functional build at the end of every sprint, with well-known features being added according to plan. We also had a well-known set of issues that were very clearly managed. I’ve had quite a lot of experience dealing with external entities, extended parties, and partners. There are a few things that really caught my attention. They are very good communicators, which is absolutely a must, especially if you’re not in the same building, let alone in different time zones. If they’re facing an issue in a design area, they will have a very well-written JIRA ticket with concise information. It’s very natural and straightforward to understand what they want and to then respond. I’ve had situations with other suppliers where it would take 3-days to finally understand exactly what we needed to work on. The clarity of communication and their use of tools is amazing. They use very good processes and are very much on top of it. That’s why we keep working with them and will continue to work with them. The more budget I have, the more work I can award to them.
How did Perfectial perform from a project management standpoint?
Their discipline is amazing. Speaking of discipline, they are truly agile when it comes to development. They really understand the way to go about it, breaking down stories into small, realistic user points. They understand the velocity to the point where if somebody gets sick or goes on a leave, they understand that if we had 60 points, for example, we’re only going to do 56. They’re usually right within 5%. Projects are dynamic. If you have very disciplined short stories, you’re at the top of your game. You understand how to manage the developmental organization and the project itself. If you communicate effectively, you can very quickly correct the course and adjust. We use Google Hangouts to communicate. Although not everything was right, it was very quick to see when things were not going right and very easy to adjust. That’s a basic principle of being Agile. You want visibility and the ability to react to it.
What did you most impressive about Perfectial?
They're fairly unique in their pragmatic use of Scrum and Agile techniques to run a project. Combine that with their communication skills and discipline of documenting succinctly, being clear, and having a very open and wide channel, and it’s really good to work with them. The real pleasurable thing is that they are genuinely nice people. They’re not abrasive or aggressive. It’s an open dialogue with them and they’ll always say what’s going on. If something is going to be blocking them, they take it in stride. They don’t get upset or bent out of shape. They are very much part of our team.
Are there any areas Perfectial could improve?
There were times when they would spend a large amount of energy making sure that we have a good definition. Sometimes, they would be lost. For example, in UX, we could see that sometimes there was a flaw. They wouldn’t be upset about it. They would go back and fix it. It would’ve been great if they had done it from the get-go, but it was a very small thing in a big way.
As we have been successful with them, we want them to be more a part of our extended staff and use our tools. Otherwise, it becomes a little more challenging when they’re developing an app and I find a bug or I want to do something specific, but they’re on a separate system than ours. We haven’t quite figured out how to make the integration better. They’re open to going either way, but there’s no one easy solution.
What tips or recommendations could you share that might increase the likelihood of success with Perfectial?
There are two critical things. One is if you want to give something to anybody that’s outside of your office, make it as self-contained and well-defined a mission as possible. That makes it easier to build a team and to know when you’re successful. That also reduces the number of interdependencies. It’s really hard to say, “I’ll do development and you do testing,” or “I’ll do this part of the workflow and you do that part of the workflow,” because there’s too much dependency there. The second thing is having a good technical lead on your side to be a touch point. There’s going to be issues and challenges, so you don’t want five people exchanging emails. All you do is lose time.
Since the collaboration with Perfectial, all deliverables quality are high standards. Also, the team has helped align the company’s working processes. They hold weekly check-ins on products, delivery, and performance. Moreover, their keenness in providing talents and effective solutions stands out.