What evidence can you share that demonstrates the impact of the engagement?
We work closely with several professional football clubs, so the most recent updates to the portal are key elements of all of our meetings with those customers. The feedback we get from them has been really helpful in the whole process, and on the whole, they have been incredibly pleased with and receptive to Pendulum Creative’s work, which means that they’re doing a great job.
How did Pendulum Creative perform from a project management standpoint?
Given the constraints in resources that we have working with such a small team, they do a great job of managing expectations around deliverables and budgets that are ambitious but ultimately feasible. They are really good at keeping us in the loop on their progress and providing status reports on various aspects of the work.
What did you find most impressive about them?
Their team is really dedicated to the projects that they commit themselves to. Throughout our work, it has always been clear that they are committed to our long-term success and are going to work hard to make sure they achieve everything that they set out to deliver for us.
Are there any areas they could improve?
I wouldn’t say that there’s anything I think they need to do differently. As a small organization, the times in the project when we needed to accomplish a lot very quickly presented a challenge for them, but they were always able to deliver the solutions in the end. They were also very open about that upfront, so it wasn’t a surprise for us.
Do you have any advice for potential customers?
It’s really important to understand your strengths and weaknesses as a company and the needs of your project. If you need an organization that is available 24/7, you might want to look elsewhere, but if you would prefer an organization that is quite passionate and dedicated to the projects they do choose to work on, they’re definitely the right partner for you.
Also, really make sure you give them a detailed explanation of the use case, including who is going to use it and what exactly their goals with the program would be because they are really good big picture thinkers. As long as you brief them well and establish a good working relationship, you will get a lot of value out of their partnership.