Pega Agency

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Oceanus

Describe what your company does in a single sentence.

We make and sell high-ticket swimwear

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• Refresh the look & feel of the website
• Increase the Conversion Rate of the website
• Increase the Average Order Value of the website

SOLUTION

How did you find Pega Agency?

high rating

Why did you select Pega Agency over others?

• High ratings
• Good value for cost

How many teammates from Pega Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pega Agency worked on the optimization and redesign of our Shopify store. Here’s the breakdown of project deliverables: 

• Optimize store for conversions: 
  • Align messaging with the target audience 
  • Provide all necessary info for customers about the shipping rates, terms, and returns.
  • Improve the UX on all main pages and A/B test the changes.
  • Craft value proposition, unique selling points
• Refresh the overall look & feel:
  • Align UI elements with brand values
  • Create a new better layout on collection pages, PDPs, and homepage
  • Make the text all over the website more readable
• Make store management easier:
  • Simplify theme options so that it can be customized easily
  • Conduct training on how to add/remove/edit products, and how to manage the theme

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Conversion Rate and Average Order Value. 
• Positive customer feedback about the Overall look & feel of the website
• Average Order Value
• Customer Feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We found their project management to be very effective. They stayed organized, communicated regularly and effectively, and kept us informed throughout each stage of the project. They provided us with a clear project timeline, outlining each phase of the project, key deliverables, and deadlines. 

They consistently met or exceeded these deadlines, and any changes to the timeline were communicated to us promptly and effectively. If there were any extra requests from our side, they took action immediately and delivered the best outcome. They didn’t charge extra for this and provided a lot of value for us. 

Generally, we are very happy with Pega Agency’s project management. They exceeded our expectations about the deadlines, and all of our needs were fulfilled at 100%.

What was your primary form of communication with Pega Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

They were proactive in optimization of our business, and the website in particular. They did their best to make sure we get the best results possible and are satisfied with our results. They were very responsive and fulfilled all of our needs. Overall, their dedication to what they do was the thing that was truly impressive.

Are there any areas for improvement or something Pega Agency could have done differently?

Pega Agency overdelivered and we didn't find anything lacking from their side. They were effective in all aspects of their work and delivered the best results. They exceeded our expectations in terms of deadlines, communication, attention to details and our requests. We were extremely pleased with the outcome. We would highly recommend Pega Agency to others looking for a skilled and reliable Shopify & Conversion Rate Optimization (CRO) agency.

BACKGROUND

Please describe your company and position.

I am the Founder/Director of Into Gaia

Describe what your company does in a single sentence.

Fashion and retail

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

To build website design and development

SOLUTION

How did you find Pega Agency?

Referral

Why did you select Pega Agency over others?

• Good value for cost
• Referred to me

How many teammates from Pega Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I had been struggling with some design issues, but thanks to Pega Agency, those problems were quickly and effectively resolved. I can't express how impressed I am with their level of support and commitment to delivering exceptional results. Pavo, in particular, went above and beyond to ensure that everything was fixed to my satisfaction. From the very beginning, Pega Agency was incredibly helpful and attentive. They listened to my concerns, understood my issues, and took immediate action to resolve them. 

Pavo's expertise and dedication were evident throughout the entire process, and he was always available to answer my questions and provide guidance. I am truly grateful for Pega Agency's exceptional service. They fixed the design problems I was experiencing and went the extra mile to ensure that I was completely satisfied with the results. Their professionalism, attention to detail, and customer satisfaction commitment are commendable. I highly recommend Pega Agency to anyone in need of design solutions. 

Their team, especially Pavo, will exceed your expectations and deliver outstanding service. Thank you, Pega Agency, for your exceptional work and for going above and beyond to resolve any issues I had.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I couldn't be happier with the service provided by Pega Agency. Not only did they deliver everything on time, but Pavo was incredibly helpful throughout the entire process. Whenever I encountered any issues, Pavo offered solutions and suggested the best course of action to resolve them. Pavo's expertise and knowledge were invaluable. 

He took the time to understand my needs and provided thoughtful recommendations to ensure the best possible outcome. Thanks to his guidance, I felt supported and confident in the decisions made. One thing that stood out to me was Pavo's dedication to delivering exceptional results. He went above and beyond to ensure that every aspect of the project was handled with care and precision. I truly appreciate the level of attention to detail and the commitment to customer satisfaction.

What was your primary form of communication with Pega Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I cannot speak highly enough of Pavo's exceptional customer service. Working with him was an absolute pleasure from start to finish. He was knowledgeable and skilled in his field and went above and beyond to ensure that the job was done well. Pavo's commitment to delivering outstanding results was evident throughout our collaboration. He consistently went the extra mile to exceed my expectations and ensure that every aspect of the project was handled with care and precision. 

His attention to detail and dedication to achieving excellence truly set him apart. What impressed me the most was Pavo's willingness to listen and understand my specific needs. He took the time to actively listen to my concerns and goals, offering tailored solutions that perfectly aligned with my vision. His expertise and guidance were invaluable in bringing my project to life. I am grateful for Pavo's professionalism, prompt communication, and unwavering commitment to customer satisfaction. 

He made the entire experience seamless and enjoyable, and I would not hesitate to work with him again in the future. If you are looking for someone who is not only highly skilled but also genuinely cares about delivering exceptional customer service, I wholeheartedly recommend Pavo. Trust me, you won't be disappointed. Thank you, Pavo, for your outstanding work and for making the entire process positive.

Are there any areas for improvement or something Pega Agency could have done differently?

No I was very impressed with Pega Agency and would happily work with you again on all future projects

BACKGROUND

Please describe your company and position.

I am the Creative Director of ALINARI FIRENZE

Describe what your company does in a single sentence.

Alinari Firenze is a premium fashion brand specializing in the sale of Italian leather handbags.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• Pega Agency created a user-friendly interface with smooth navigation, ensuring easy access to product categories. The website was optimized for mobile devices and seamlessly integrated an e-commerce platform, allowing customers to conveniently make purchases.
• Pega Agency implemented search engine optimization strategies to improve visibility in search results. They also integrated social media functionality, allowing visitors to engage with the brand's social profiles. Additionally, a newsletter subscription feature was included to provide updates and promotions to subscribers.
• Pega Agency implemented performance optimization techniques to ensure fast loading times and implemented robust security measures to protect user data and provide a secure browsing experience.

SOLUTION

How did you find Pega Agency?

• Online Search
• Referral

Why did you select Pega Agency over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Pega Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pavlo, the Shopify designer and developer at Pega Agency, was responsible for: 

• Designing a visually appealing and user-friendly website interface on Shopify. 
• Optimizing the website for mobile devices. Integrating and customizing the Shopify e-commerce platform. 
• Showcasing high-quality products with captivating visuals and descriptions. 
• Implementing SEO techniques for improved visibility. Integrating social media functionality. 
• Implementing a newsletter subscription feature. 
• Optimizing website performance. 
• Ensuring security measures for customer data. 

Pavlo's expertise as a Shopify designer and developer contributed to creating a successful online presence for Alinari Firenze.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic. 
• Improved conversion rates. 
• Enhanced user engagement. 
• Positive customer feedback. 
• Improved search engine rankings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pega Agency has a strong project management approach, consistently delivering items on time and being highly responsive to client needs. They exhibited professionalism, effective communication, and a willingness to adapt to changing requirements. Throughout the project, we felt valued and supported, which resulted in a high level of satisfaction.

What was your primary form of communication with Pega Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Pega Agency stands out for their impressive expertise, adaptability, strong communication, customer-centric approach, and delivery of high-quality results.

Are there any areas for improvement or something Pega Agency could have done differently?

I cannot provide specific areas for improvement or suggest things they could have done differently

BACKGROUND

Please describe your company and position.

I am the Founder of Matt's Warehouse Deals

Describe what your company does in a single sentence.

Wholesale and Retail Business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• Improve our Site
• Optimize Conversion Rate on our Site

SOLUTION

How did you find Pega Agency?

Referral

Why did you select Pega Agency over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pega Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Review our site and created a detailed plan to improve our site and optimize the conversion rate.  Then, implemented that plan, by making changes to the site and A/B testing those changes, 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly review of progress and reviewing results from A/B testing.
• Implementing the winners from A/B tests.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are on time and operate without micromanagement.  

What was your primary form of communication with Pega Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They care about my business and my results.  They make their own suggestions and have a thorough process to implement and test the improvements they make.  

Are there any areas for improvement or something Pega Agency could have done differently?

I can't think of anything.  

BACKGROUND

Please describe your company and position.

I am the Owner of a toy company.

Describe what your company does in a single sentence.

We are a toy company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• CRO Improvements
• Landing Pages

SOLUTION

How did you find Pega Agency?

linkedin

Why did you select Pega Agency over others?

• Good value for cost
• Company values aligned

How many teammates from Pega Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

CRO optimization for website/product pages. Also, landing page builds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Multiple 5-10% CRO test lifts

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered on time and responded to our needs efficiently.

What was your primary form of communication with Pega Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Great dev work, too.

Are there any areas for improvement or something Pega Agency could have done differently?

no

BACKGROUND

Please describe your company and position.

I am an Executive at Blaq Luxury Hair Products

Describe what your company does in a single sentence.

We are a Black owned hair brand that serves the curly hair community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• To help redesign our website

SOLUTION

How did you find Pega Agency?

Online Search

Why did you select Pega Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Pega Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Pavlo provided us with a variety of services which included the design and development of a Shopify store. Additionally, he was skilled in customizing and integrating our chosen theme, ensuring maximum functionality for our website. He also utilized necessary Shopify apps to enhance the overall user experience.

Pavlo was adept in configuring product information while providing unique and creative webpages and templates on Figma to give the store a personalized feel. He also focused on optimizing the store's SEO, making it easily discoverable to potential customers. Lastly, Pavlo provided basic training and support to clients on how they can manage and maintain their Shopify store effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The layout was designed with readability and visually appealing aesthetics in mind to ensure that visitors had a great experience. Through this design, the website was able to attract more visitors and retain their attention for longer periods. Consequently, the website's traffic improved, and the level of engagement between visitors and the site also increased.

This outcome is a clear demonstration of the project's progress in achieving its objectives. Therefore, the website layout proved to be a fundamental success factor for the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Promptly and effectively. His communication skills were excellent, keeping us updated and informed throughout the project. He adapted to changes without complaint and showed great flexibility in accommodating our needs. Their attention to detail was commendable, ensuring that all aspects of the project were completed to our satisfaction. Overall, we highly recommend Pavlo for any project management needs and would not hesitate to work with him again in the future.

What was your primary form of communication with Pega Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

An unique feature is the company's focus on user experience. Pavlo prioritize redesigning the website where it is easy to navigate, visually appealing, and optimized for mobile devices. This approach results in websites that not only look good but also perform well, improving the overall user experience for customers..

Are there any areas for improvement or something Pega Agency could have done differently?

N/a

BACKGROUND

Please describe your company and position.

I am the CEO of a beauty & cosmetics company

Describe what your company does in a single sentence.

Sells Skin Care & Makeup Products via Website

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pega Agency to accomplish?

• Fix several issues we had with our website
• Provide guidance as to solutions to our problems

SOLUTION

How did you find Pega Agency?

Referral

Why did you select Pega Agency over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Pavlo provided broad consultations and addressed specific problems we faced with our e-commerce website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every problem we had with the website was fixed quickly and completely.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Pega Agency delivered each project ahead of time. 
• Very responsive to our needs
• Very knowledgeable

What was your primary form of communication with Pega Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

1. Pega Agency knew everything about how to best address the problems we faced.
2. Delivered results/solutions very quickly.

Are there any areas for improvement or something Pega Agency could have done differently?

No.