Passionate Design Agency

BACKGROUND

Please describe your company and your position there.

We teach classical, realistic drawing and painting skills to over 1000 students in Orange County, CA and globally through our online classes. I am the founder and Director of 23 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency?

We hired them to move our site from a custom-coded site to Wordpress with Elementor so we could edit in-house.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected them because while their graphic design is on point, they are engineers first, so I felt safe that they will maintain our SEO while migrating our site to a new platform.

Describe the project in detail and walk through the stages of the project.

While we hired them to create a replica of our website on Wordpress and Elementor, we decided during the process to do a redesign as well. Our needs changed midstream, and we focused on only one division of our company, which has been slated to launch, instead. Despite our changing needs, they worked with our edits, and ultimately produced a successful and well-designed site.

How many resources from the vendor's team worked with you, and what were their positions?

Other than Gor (Owner & CEO), I believe we only worked with one designer, though he may have had a team under him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with the final site, and look forward to working with them again to complete the original plan at its scope.

How effective was the workflow between your team and theirs?

Outstanding. We weren't as responsive as they were, but they were patient.

What did you find most impressive or unique about this company?

Gor was understanding, insightful, and efficient. He understood our needs as they evolved over time, and made certain to communicate effectively to his team.

Are there any areas for improvement or something they could have done differently?

No, I'd say they were extremely efficient and professional and did beautiful work.

BACKGROUND

Please describe your company and your position there.

I own Meloosha Homecare and provide Care to Elderly.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency?

To design a new website

SOLUTION

How did you select this vendor and what were the deciding factors?

I liked the Account Manager and felt he understood my goal.

Describe the project in detail and walk through the stages of the project.

I had a few meetings with them to explain what I wanted and review their designs. They are fast workers and delivered quickly.

How many resources from the vendor's team worked with you, and what were their positions?

Two. Business owner and Account Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Website looks very professional.

How effective was the workflow between your team and theirs?

They are very fast workers. I was often late reviewing the website or giving them further details. So I held up the project, not them.

What did you find most impressive or unique about this company?

They are a very capable company, and I found them very creative. They worked well with my marketing materials.

Are there any areas for improvement or something they could have done differently?

I liked the personality of the Account Manager and that is really why I chose them compared to other companies I met with. They are slightly more expensive than other companies, but I chose them as I felt like I could work with their Account Manager, however he left half way through the project. I feel like they need to replace him with another person with the same friendly, enthosiastic and trustworthy manner. As capable as the team is, I feel they can benefit from a bubbly, enthosiastic and friendly front, if that makes sense.

BACKGROUND

Please describe your company and your position there.

I'm the EA to the CEO at a Tech company specialising in securely shipping containerised application to cloud

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

Our previous website was lacking as there were too many hands involved and different opinions and expertise in webdev, however Passionates saved the day at an impossible deadline and incredible customer service. Finally, potential customers can understand what it is we're doing as a company and can access all the information they need easily and intuitively.

SOLUTION

How did you select this vendor and what were the deciding factors?

We've done a Google search and checked current reviews to ensure the quality was up to our standards. Additionally, we've had a discovery call where we could express our expectations and discuss next steps.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting first, then Passionates listed the required info and documents they would require to start off the work. Sadly, we didn't have everything quite ready on our end, but we discussed we'll work in parallel and always ensure we provide sufficient work for them to be able to carry on the work and still meet our tight deadline.

How many people from the vendor's team worked with you, and what were their positions?

We've worked with several people, the CEO, Project Manager and the developer. All very helpful and approachable.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is still too early to provide measurable feedback however, the difference is day and night and I can confirm Passionates were able to deliver despite the crazy deadline we've requested. They were very thorough and informative, and nothing was too much for them. Always quick to make changes and even offered recommendations which were very much appreciated.

Describe their project management style, including communication tools and timeliness.

We initially had a video call meeting, then occasional shorter meetings or calls as and when needed. I communicated with them through email of Figma comments, whichever made more sense considering the topic. We've also kept in touch via Slack messages when the timing was rather tight.

What did you find most impressive or unique about this company?

Big shout to Billie who is a Website Wonder Woman, nothing was too complicated for her and she was just so quick, literally making everything so easy to accomplish! Great communication and efficient.

Are there any areas for improvement or something they could have done differently?

We were very happy with their service and wouldn't hesitate to recommend them. Actually we will keep using them in the future too for updates or refresh of the website

BACKGROUND

Please describe your company and your position there.

I am the Co-Owner and Creative Strategist for an omnichannel growth agency in Denver. We work with a wide range of clients who want to scale rapidly in hyper competitive industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency?

We are great at conversion rate optimization and media strategy, but had always struggled to find a premium website design partner who can setup sites with 0 technical errors and understands the most cutting-edge ux/ui design elements to ensure we always are ahead of competition.

SOLUTION

How did you select this vendor and what were the deciding factors?

I knew I wanted to work with a website design agency that used Wordpress + elementor pro. Elementor Pro has an amazing directory of verified and award winning designers. Passionates was one of the agencies listed and after contacting them I quickly learned how easy they would be to work with. Gor and his team are completely aligned with best practices and how we think about marketing. 98% of our projects are taken care of through email or slack because we understand each other so well, which has been very helpful with our time zone differences. We want to work with the top 3% of marketers in the world, and Passionates looked to fit that description.

Describe the project in detail and walk through the stages of the project.

We put together all the content, copy, messaging, and competitive/company research. As conversion rate optimization experts, we are able to share websites that we like or know to convert well. We may give some simple direction such as "put some type of slider here" or "make this section more dynamic" and Passionates consistently exceeds expectations to deliver the most cutting-edge design elements. I have never worked with a website partner who was so good at running with ideas and making things even better than we envisioned.

How many resources from the vendor's team worked with you, and what were their positions?

We have been working with 3-4 people. 2 designers, a project manager, and the CEO.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

- Increased Mobile Conversion Rates by 50-110% for all clients - Increased Desktop Conversion Rate by 30-50% for all cliennts

How effective was the workflow between your team and theirs?

Most efficient working relationship I've ever had with a creative partner. Indpendent workers who produce the highest quality of work possible. All project communication has been through slack or email (although they are always happy to get on the phone). They have a very efficient revisions process and in general work quickly for the quality they produce.

What did you find most impressive or unique about this company?

The depth of knowledge about website design best practices and the ability to work independently after providing the content. They are also amazing at making very fast websites that convert well - its not just a nice aesthetic. Its rare you are able to find people that can effectively balance those, and its the only company that has presented new design and ux elements I haven't seen before.

Are there any areas for improvement or something they could have done differently?

Honestly, everything was stellar! Only thing might be performing site speed audits along with website builds to help clients ensure their site is fast enough to convert. I believe that primary responsibility lies with the media and SEO teams, but it can be a life saver if those teams aren't mindful of site speed.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Chiltern Distillers, a small startup in the gin distillery business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Passionate Design Agency?

We wanted to establish a brand and logo.

SOLUTION

What was the scope of their involvement?

We initially reached Passionate Design Agency by email, and then we had some follow-up messages and a video call. We discussed our needs and what we wanted to do around the brand. The partners sent a questionnaire so we’d provide more background and details. We sent it back and agreed on the scope of work. 

They’ve done a couple of rounds of consultation. We provide feedback on the drafts and initial ideas. Then, they refine them into a second round. We take that and proceed with the process until we agree on the final version.

Additionally, they’re not involved with trademarking, but they’ve pointed us in the right direction.

What is the team composition?

We’ve mainly engaged with Gor (Co-Founder & CEO). George (Project Manager) is also involved in the emails.

How did you come to work with Passionate Design Agency?

We talked to another group, but Passionate Design Agency was personally recommended. We knew somebody who had used them, and they rated them very highly.

How much have you invested with them?

We’ve spent north of £1,000 (approximately $1,000 USD).

What is the status of this engagement?

We started working with them in March 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their overall brand concepts have been helpful. We had some good ideas initially, but they’ve broadened them and given us different lines to where we could go. In fact, the brand logo is quite different from what we started with, which is good.

Overall, we’re happy with the results. It’s a great logo and a prime starting point for our company.

How did Passionate Design Agency perform from a project management standpoint?

Project management is excellent; we don’t have complaints. They’re good at prompting us for feedback and keeping things moving in the right direction. Also, they’re always very courteous and efficient. We appreciate that they take an active role rather than sitting back and waiting for us.

We mainly send emails back and forth to communicate.

What did you find most impressive about them?

The level of engagement and interest is excellent. They prompt us, provide feedback, and keep everything moving when our attention is on other things.

Are there any areas they could improve?

No, nothing springs to mind. Their comments and feedback are excellent, and they’ve gone beyond the scope of work. It’s been a great experience.

Do you have any advice for potential customers?

Be as forthcoming as you can about what you’re looking for. Also, provide timely feedback and communicate with them.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of an IoT startup focused on industrial/commercial remote monitoring applications.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

We needed a completely new website, brand image, and style template.

SOLUTION

How did you select this vendor and what were the deciding factors?

This vendor reached out to us for a trial, we accepted, and were blown away by their creativity and efficiency. From there it was an easy decision to move forwards.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We needed a new wordpress website, updated imagery, style, fonts, and look/feel. The project had a design phase, review phase, and then final execution to transition and launch the wordpress site.

How many people from the vendor's team worked with you, and what were their positions?

Two to three main contacts, they made everything easy so that we did not have to manage any of the technical or graphical aspects from our side.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site launched incredibly fast, and looks amazing. We have already had 100% increase in inbound traffic and leads.

Describe their project management style, including communication tools and timeliness.

Very organized google docs based project tracking, with email updates and phone conversations as needed. Everything was communicated timely and well organized.

What did you find most impressive or unique about this company?

Their creativity and speed were impressive. They were able to take our crumbs and transform them into something we couldn't have dreamed up ourselves.

Are there any areas for improvement or something they could have done differently?

Nothing that we can think of.

BACKGROUND

Please describe your company and your position there.

I'm the General Manager of a manufacturing firm in the consumer tech space.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

Our website was created by another agency on Webflow but we discovered Webflow didn't have all the features we needed and wanted to move to Wordpress. The other agency didn't offer this service, so we turned to Passionate Agency to move it over and implement the e-commerce.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online fro agencies that could offer this specific service and selected Passionate based on pricing, quality of work, and general sense of trust.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to talk about the work in detail and deliverables. We provided Figma UI files to them and access to the Webflow website. We provided feedback at every step of the way, and all the feedback was timely implemented until we were satisfied with the final outcome.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 people, the web developer and the project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the new e-commerce we are able to target people from different countries, accept payments in different currencies, and have an integrated fulfilment service.

Describe their project management style, including communication tools and timeliness.

We mainly communicated via email and only jumped on calls when there was a specific issue. Very convenient for us as we didn't have much time to spend on multiple meetings.

What did you find most impressive or unique about this company?

Very attentive to feedback and made changes until we were happy with the final result.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to mind

BACKGROUND

Please describe your company and your position there.

I'm the Co-Founder and Managing Partner at Doorway digital business card software services, where we make digital business cards for Apple Wallet or Google Pay.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

Doorway is aimed at medium to large enterprises and so we needed a large revamp to our brand and website in order to give our customers and prospective customers a sense of security and professionalism that they would expect from a company like ourselves. We required a redesign and rebuild of our website and Passionate certainly delivered.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed 15 website development and design agencies, but Passionate stood out because they showed that they cared about what were trying to achieve.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Doorway is aimed at medium to large enterprises and so we needed a large revamp to our brand and website in order to give our customers and prospective customers a sense of security and professionalism that they would expect from a company like ourselves. We required a redesign and rebuild of our website and Passionate certainly delivered. For design we used Figma and for the website design we used WordPress and Elementor.

How many people from the vendor's team worked with you, and what were their positions?

3. Gor (Co-Founder and Customer Success Manager), Billie Argent (Creative Director | Graphic Designer & Web Developer), and George Kladovikov (Project Manager).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Passionate produced excellent results that exceeded our expectations. Their attention to detail was brilliant with great design innovations where there was room for them.

Describe their project management style, including communication tools and timeliness.

Passionate produced all requirements with excellent punctuality, they were reachable at all times, and they were willing to directly engage with all our requirements via email.

What did you find most impressive or unique about this company?

Passionate cared about our objectives and project. They displayed this to us in how they communicated with us, their willingness to make small iterations to design, and how they always made time for our team.

Are there any areas for improvement or something they could have done differently?

There were a few times that they submitted work that needed small touch-ups, but they were very quick to always amend these issues.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing manager for a food manufacturing and distribution company. We mainly manufacture and distribute desserts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Passionate Design Agency?

We needed help with moving the company’s website from one CMS to another.

SOLUTION

What was the scope of their involvement?

Passionate provided us with general support, helping us transfer our servers onto a WordPress site and ensuring that everything was operating as it should. After the transition, they offered training and support. The new WordPress site was built from scratch. During this process, they were also in charge of the project's design portion, recreating our former site's designs.

What is the team composition?

I worked with one person from Passionate.

How did you come to work with Passionate Design Agency?

We found them through a referral.

What is the status of this engagement?

We worked together from November 2021–March 2022. Now, they offer maintenance and support, and we plan to work with them again to build on things at the tail end of 2022 and going into 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Passionate delivered a platform we can build on. The website is functional and meets our high standards; they delivered exactly what we asked them for.

How did Passionate Design Agency perform from a project management standpoint?

Passionate delivered the site and made the migration quite quickly, meeting the expected timeline and staying within budget. We communicated via email and Zoom.

What did you find most impressive about them?

Passionate was very independent and didn’t need a lot of input. We only assigned them the task, and they got it done.

Are there any areas they could improve?

No, I don’t have any constructive feedback.

Do you have any advice for potential customers?

Don’t micromanage them; assign them the task and let them deliver on it.

BACKGROUND

Please describe your company and your position there.

I lead marketing initiatives. We are a project management software company for solar and renewable operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Passionate Design Agency, and what were your goals?

We needed a backend developer to help with a few priorities:

1. website redesign & development
2. troubleshoot errors
3. implement new templates in a standardized manner.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for different vendors and conducted multiple interviewers. Passionate Agency was by far the most knowledgeable and responsive. Our website was built poorly and they had the know-how to correct errors. We knew we wanted to work with them because they were always clear about their approach to building templates and communicated clearly about the pros/cons of each approach.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project steps were fairly simple. We asked them to build templates and pages in Elementor. Passionate Agency is always able to take our mockups or instructions and execute into webpages. Troubleshooting errors was mostly led by them - they kept us informed of what would be fixed and what needed to be replaced. For all of our other requests, they always completed tasks accordingly whether it be technical or about generating more pages.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact and we worked with another full-stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch our website without errors as this was something that delayed us from launching. Passionate Agency was able to find a solution when multiple developers could not.

Describe their project management style, including communication tools and timeliness.

Communication through email and Slack has always been timely. Responsiveness is not an issue.

What did you find most impressive or unique about this company?

They were always quick to respond and proactively offered solutions.

Are there any areas for improvement or something they could have done differently?

It has been great working with them so far.