IT Solutions with Exceptional Service.
Paranet Solutions, LLC is a national provider of IT services dedicated to empowering our customers with world-class technology solutions and truly exceptional service.
Designed to serve companies, whether enterprise, mid-market or emerging, we provide comprehensive IT solutions for most organizations' needs. Our highly effective team has extensive experience in managed services, cyber security, and consulting as well as M&A support services. Our passion, though, is using our expertise to make our clients' experience second-to-none. We have built a culture that esteems customer service as well as technical mastery. We care as much about every call to the service-desk as we do about designing your company’s network and infrastructure.
For 28 years we have helped our clients grow by providing IT solutions tailored to their needs, and we commit to doing the same for you!
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Reviews
the project
IT Managed Services for Doorbell & Lighting Distributor
“Every week, our account rep goes over graphs to show our open versus closed tickets from the previous week.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the IT systems support analyst for a lighting and doorbell company.
What challenge were you trying to address with Paranet Solutions, LLC?
They’re our main IT service provider.
What was the scope of their involvement?
They host our servers at their data center, and all of our offices are able to access that through a VPN site to site. They also provide remote support for software application issues. When needed, they also make suggestions if we’re having a hardware issue.
Among projects like onboarding new employees, they’ve helped us with some bigger transitions. They assisted our warehouse relocation. They made sure all of our equipment was set up, WiFi access points were configured correctly, our firewall, and wireless LAN Controller switches were properly set us.
What is the team composition?
We have an account representative, but the rest of the staff fluctuates. At most, we’ve had ten people working on a project.
How did you come to work with Paranet Solutions, LLC?
The partnership was already ongoing when I was hired.
How much have you invested with them?
We’ve spent between $50,000–$200,000.
What is the status of this engagement?
They became our partner in 2016 and we continue to work together.
What evidence can you share that demonstrates the impact of the engagement?
Generally, they’ve been a reliable service provider. Each week, the account rep and I go over open tickets, tickets that were closed, and machine status. It’s a general overview of where we stand. Recently, they’ve gone through a lot of organizational changes and it has taken them longer than it should to complete certain tasks.
How did Paranet Solutions, LLC perform from a project management standpoint?
Every week, our account rep goes over graphs to show our open versus closed tickets from the previous week. It’s really a general overview of how our project is being handled. I do think they’ve fallen off recently because of staffing changes. They tend to drag their feet on tasks that should only take a few minutes. Of course, sometimes it’s swift, so they’re inconsistent.
What did you find most impressive about them?
They brought on two project managers when we relocated our warehouse, and they did a really great job managing that project. The second project manager executed the plan perfectly.
Are there any areas they could improve?
I think their response time could be better.
Do you have any advice for potential customers?
Make sure you have someone who will really hound them to get things done. Hammer out a Standing Offer Agreement (SOA) to ensure a faster response time too.
Although Paranet Solutions, LLC is generally a reliable service provider, their team has recently been less efficient than they should be. While they’ve performed well on bigger projects, easy tasks are often dropped. However, they communicate consistently and are always courteous.