What evidence can you share that demonstrates the impact of the engagement?
Without Paralect, we wouldn’t have had a product we felt comfortable going to market with in the second go-around. They got us up and running. In 2019, we doubled our revenue — that wouldn’t have been possible without their help.
A second achievement to note is that there are very few bugs in our system. When people have a complaint about our company, we look at how many of those are product-related issues happening because features and functionalities don’t work as originally planned or designed to. That number is very little. Of course, all technology has some bugs, it’s impossible not to. However, the Paralect team built a very clean, workable code.
How did Paralect perform from a project management standpoint?
They’ve handled project management fantastically. One of the areas that Paralect shines in the most is communication. They communicate and even over-communicate to make sure we put out the best product possible. There are clear expectations. We hold small feedback loops runs and smart springs so everyone knows what everyone else is doing.
Paralect has allowed me and my team to communicate with our project manager and we confidently know that information will be funneled down to the designers and engineers. Their team ensures we have the right tools in place to support that — whether it’s Slack, Skype, Confluence, or Trello. It’s all been managed really well from that perspective. Paralect does a great job of keeping things on time, within scope, and on budget.
What did you find most impressive about them?
The thing that distinguishes Paralect from others is their speed. They know how to get from zero to 60 really fast. A lot of people will spend 12 months to get their MVP working with other companies — we were there within 2–3 months. By month three we had all of our current customers transitioned over to the new platform and were already bringing on new customers.
This is a really big differentiator but it’s also a cost save that helps us make money faster and more efficiently. It’s just not possible to find that these days. It’s very common to hear it promised a lot, but when it comes down to it all, what’s left are excuses. We just don’t have that problem with Paralect.
Are there any areas they could improve?
No, I can’t think of anything. I’m extremely satisfied and couldn’t be happier.
Do you have any advice for potential customers?
I’d advise them to hire smart people. Of course, you need to talk to the Paralect team, but also talk to other providers. It’s important that you really consider a couple of things. First, reflect on how much time you’ve already spent looking for a provider.
Think about the biggest challenges you fall into. One of those challenges is gauging how quickly you can get from where you are to where you need to be; that’s a combination you being able to work with the Paralect team and maintaining good communication. And I'll emphasize again that Paralect is good at communication.
Second, make sure you’re building a product that’s not only functional but also built in a way that the code is really clean. If you need to have your developers come in or need to work with other people, make sure you get good feedback and documentation so the product can move forward.
Those two areas are things that people may not always fully appreciate, because when you're working with the team as we have — in-house and offshore developers — you need to know they're going to work well together. In addition, you must make sure the code is clean and consistent. Oftentimes, when you try to sacrifice time or spend less money, you get a much poorer result. I have not found that to be true with the Paralect team.