COMPETE LOCALLY BY OPERATING GLOBALLY

We give taxi companies an opportunity to compete in a global economy and take on bigger competitors. We also take inbound calls to set appointments and help qualify customers. Based in Phoenix, Arizona but operated out of Dumaguete, Philippines, Pacific Business Services offers call center services for companies in the US, Canada and the UK.

Our office full of college educated, English speaking professionals can help you focus on growing your business and let us handle providing quality customer service.

 
$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2013
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
Show all +
Phoenix, AZ
headquarters
  • 2303 N 44th St #14-1255,
    Phoenix, AZ 85008
    United States
other locations
  • 2F DNJ Building, Real Street, Tabuc-tubig,
    Dumaguete City
    Philippines

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
  • Non-Voice BPO/Back Office Services
  • Transcription
Industry focus
  • Business services
  • Consumer products & services
  • Retail
Voice/Call Center Services

Reviews

Sort by

Inbound Appointment Scheduling for Financial Services Company

"Their customer service representatives are strong."

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Ongoing
The Reviewer
 
51-200 Employees
 
Riverside, California
CEO, Financial Services Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have inbound sales calls that require this need.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We handle 50 calls per day.

What challenge were you trying to address with the service provider?

The need is to allow our sales representatives to make outbound calls and have a service handle inbound calls.

SOLUTION

What was the scope of the service provider's involvement?

They answer our phone calls.

Could you describe the pricing structure and how they billed you?

We pay an hourly fee.

How did you come to work with this service provider?

We found them through a referral from another business owner.

How would you assess the service provider for answering calls, customer service, and communication?

They are quick and reliable.

How much time, in hours, does this service provider save you each month?

They save us 20 hours per week and $2,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We are more efficient. Sales numbers have been up every month.

What are the service provider's strengths?

Their customer service representatives are strong.

How can the service provider improve?

Their call clarity could improve.

How long has your company been working with this service provider?

I worked with them for one year.

How much money do you spend annually with this service provider?

We spent $10,000 to $49,999 the first year.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
This profile has not yet been claimed by the company. If you work at this company and believe you should have ownership over this profile, please claim your company’s Clutch profile.