What evidence can you share that demonstrates the impact of the engagement?
We have almost 1,600 users from all over the world since our beta launch. We’ve received feedback from users about how navigable and aesthetically pleasing the platform is. We’ve had an outside technology firm take a look at our product, and they echoed positive things about the platform’s architecture and code.
They’ve taken our ideas and improved upon them in their execution of the product. They’ve built what we’ve asked them to build while executing ideas and designs that we hadn’t thought of ourselves.
How did Oxagile perform from a project management standpoint?
Our project manager was the chief product management officer at Oxagile, and he was excellent. From the start, I’ve been very impressed with how everything has been organized. They were extremely helpful in guiding us through unfamiliar tech processes (especially since my background isn’t in tech.)
We shrunk our team a few months ago and were assigned a different PM. We were worried since we loved our old one, but the new teammate didn’t let anything slip. She’s been amazing; she’s especially done a great job of communicating and keeping us on track.
We have weekly calls with the PM, their business analysts, and the engineers for demos. We utilize instant messaging through Skype chat, but we also communicate via normal email. They’re very quick to respond.
What did you find most impressive about them?
While my partner and I consider ourselves to be fairly easy-going and respectful, we come up with ideas that need to be executed immediately. That being said, their team has been exceptional reactive to our whims and emerging needs. They’ve done a really great job of helping us help them in executing the product.
They’re also extremely collaborative and eager to go the extra unpaid mile to deliver for us. If it’s a strict deadline, they’re able to mobilize a couple of additional resources for us, free of charge. They’ve truly gone above and beyond to execute what we pay them for.
Are there any areas they could improve?
I don’t have any major complaints. There were some communication challenges earlier on. There were some things that we needed to know, or that we benefitted from knowing earlier on, that surprised us later down the road. That sort of miscommunication between us hasn’t happened in a while.
Do you have any advice for potential customers?
I definitely would recommend them and already have to a few different people. Try to openly share what you’re thinking and what you’re hoping to build. Don’t be worried about asking them a silly question or asking for a last-minute change, because they will work to try and make that happen.