What evidence can you share that demonstrates the impact of the engagement?
The positive reception of the app directly correlates with our business success. Activity on our app has increased since the start of their engagement.
How did Orbitum Labs perform from a project management standpoint?
They use Slack to communicate and Jira to manage tasks in compliance with the schedule. Fortunately, my point of contact doesn’t require a detailed explanation to understand my goals.
What did you find most impressive about them?
They complete tasks quickly without sacrificing product quality. The team takes pride in their work, always notifying us of long-term issues with potential solutions. What's more, they have a creative working style and frequently offer alternative solutions and suggestions.
Are there any areas they could improve?
They could ask for more clarity during the planning stages to ensure a smooth experience. We’ve encountered problems a couple of times, but they haven't been a big deal. Overall, we have a good working relationship and they’ve improved in the areas we've requested.
Do you have any advice for potential customers?
Clients should give them space to accomplish goals without providing a prohibitively detailed set of instructions. The team knows what they’re doing and they excel at understanding project goals.