What evidence can you share that demonstrates the impact of the engagement?
We’re about two weeks away from launching the app, so we don’t have any current metrics. However, the app ran smoothly in beta tests. We only had to work out a few bugs on some of the features.
How did OptiSol Business Solutions perform from a project management standpoint?
I can't speak enough about how pleased I am with their process; it was seamless and efficient. Although they assigned a project manager, I was also in direct contact with the team. They involved me in every facet of the design phase and were transparent, explaining complex processes in a way that made sense.
We used a tool that allowed me to view the project’s progress in real time, make comments, and reach out to individual people. That way I could make quick adjustments and prevent the design/wording from straying too far from my vision. We also communicated via email, phone, and Skype.
In terms of timelines, they did a great job of keeping me on schedule. It can be easy to let a project drag on if you don’t feel like anything is happening. However, they pushed the app to the forefront of my radar and regularly showed me progress. I appreciated that they empowered me to understand multiple aspects of development, from design and structure to programming. They made me feel like I was in command and gave me the energy to push forward.
What did you find most impressive about them?
What stood out the most was their personalities and how much they cared about the project. Often, there can be a gap when working with people who aren’t in the office with you. It’s hard to personalize those relationships, and you can quickly just become another client, and they another vendor.
However, I really connected with OptiSol Business Solutions’ team, and we had several great conversations. Beyond development work, we also talked about cultural differences, holidays, my daughter, and how this app could benefit my family. They really took an interest in who I was as a person and wanted me to be successful.
Furthermore, I’ve had several investors express interest in my app, but my technical knowledge just wasn’t up to par. Despite the time difference, they went out of their way to speak to the investors so that I could secure more funding. They even assigned their best English speaker.
Are there any areas they could improve?
No, nothing comes to mind. If I had to say something, it would be the language and cultural barriers. Some things were lost in translation, and it took a few tries to get them to understand my perspective. That being said, they made a strong effort to understand me, so I commend them.