Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
The app hasn't been marketed yet. On OpenXcell’s ability, they would initially send me version one with a lot of bugs. But, as soon as I send them the bugs, they are quick to fix the issues. We don't have a ton of testers either, so I can't say if they can handle a huge quantity. But, generally, the app is good quality.
How did OpenXcell perform from a project management standpoint?
The pricing is great. They’re able to do what I need them to do—for example, "I'll need this to show up to everyone within 100 km of this point.” In functionality, knowledge, and expertise, they're very strong. I didn't find any issues there.
The only issue, which I knew from the start, was that if they said it would be done by December, for example, I only ended up getting the deliverable by mid to late January. From a timing perspective, that is a four out of five to try and get things done when they said.
Also, when they give me a product, the only thing I would ask (and I may actually speak to them about this) is that in every new version, I'd like them to do more basic testing before sending it to me. I sometimes find a lot of small bugs as I start the app, and it would be nice if they would do a quick, basic review for every version to make sure that the critical things are still working.
What did you find most impressive about OpenXcell?
They’re very reasonable with their pricing. That's one thing that I found when I was comparing them to some of the other companies and through some of our discussions. Their expertise is very good. As a non-IT person, I'm not looking to go into detail, but I can tell you what I want it to do. Even if I haven't seen another app that’s able to do what I want, they are able to figure it out and put it into a product.
Are there any areas OpenXcell could improve?
They should test each version a little bit more or do a basic review. I know they can sometimes be rushed to get me the version. But, even a small review of the version could result in having me pick up fewer immediate bugs. I have no issue with anything else.