Let us handle your Office calls

We provide 24×7 customer support for small to medium enterprises. We provide additional services such as marketing, sales, and debt collection and ultimately, make sure the customer is satisfied with our service.

 
$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2017
Show all +
Newark, NJ
headquarters
  • 24 Commerce St, Suite 525
    Newark, NJ 07102
    United States

Portfolio

Key clients: 

https://www.OfficeCalls.us offers Call Center outsourcing services for various Industry vertical:

Real estate

IT & BPO

& travels.

Food & hospitality

Healthcare

Manufacturing

Banking & Finance

Reviews

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Marketing and Support Calls for Marketing Firm

"Their quick recognition and resolution of customer complaints are outstanding.

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2018 - Ongoing
Project summary: 

OfficeCalls provides both inbound and outbound phone marketing services. They’ve assigned a rotating staff to address customers’ questions and issues.

The Reviewer
 
51-200 Employees
 
Dallas, Texas
Jason Adkins
Marketing Communications Manager, eContactWorld
 
Verified
The Review
Feedback summary: 

Customers calling with queries receive knowledgeable and helpful service. OfficeCalls has fostered an easy cooperation focused on finding solutions to customer problems.

BACKGROUND

Please describe your company and your position there.

I’m the marketing communications manager at eContactWorld. We’re a marketing database company that helps organizations reach their audience and build awareness and market their products and services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OfficeCalls?

We wanted to set up an outbound calling process to market on behalf of customers who’d already bought our marketing database.

What were your goals for this project?

We wanted to meet our customers’ phone marketing requirements at an appropriate quality and price.

SOLUTION

How did you select this vendor?

We worked through our partner referral program.

Describe the project in detail.

Their people make both inbound and outbound calls. Everyone is trained and experienced, allowing them to handle customers’ queries appropriately.

What was the team composition?

They have a rotating staff. I have a list of everyone’s names.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They handle our calls with the utmost care and knowledge.

How effective was the workflow between your team and theirs?

Both teams are very comfortable working together.

What did you find most impressive about this company?

Their quick recognition and resolution of customer complaints are outstanding.

Are there any areas for improvement?

No, not that I’ve seen.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer