Adding the Human Touch Since 2010

We are a BPO specializing in Professional Bi-lingual Answering Services to the Professional community worldwide, including but not limited to IT and all business services which may be done remotely without exception.

We assist many business with their Marketing Campaigns handling all facets from answering their phones, to processing their orders, confirming shipping, and customer service.

Basic info

No free trial

50 mins $79/mo

Starter: 50 mins for $79/mo

Popular: 100 mins for $99/mo

Pro: 250 mins for $200/mo

Business: 500 mins for $385/mo

Executive: 1,000 for $685/mo

Premier: 1,500 for $995/mo

Enterprise: 2,000 mins for $1295/mo

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2010
Show all +
Miami, FL
headquarters
  • Office Sense Miami, FL
    United States
    888.976.8637

Portfolio

Key clients: 

The Morton Law Group, Villafana Law

Office Sense

Reviews

Sort by

Excellent Customer Service for Financial Services

"Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
The Reviewer
 
10,000+ Employees
 
Spokane, WA
Senior Manager, IT
 
Verified
The Review

Recommendations:

I would recommend that they meet with a sales representative from Office Sense and explain exactly what is needed for your company. Office Sense will do everything in their power to match what is needed.

Experience:

We were referred to Office Sense after having a terrible encounter with another answering service. We needed people who had more knowledge of the IT world, along with banking and insurance knowledge. We have an online subscription business model. Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service and how they've taken the time to meet and learn our expectations.

Pros:

They offer excellent customer service which reflects well on our business.

Cons:

If Office Sense had more knowledge of the systems and programs we use, this could strengthen our relationship with them.

Legal Services for Medium-sized Company

"They provide excellent personal contact."

Quality: 
5.0
Schedule: 
4.5
Cost: 
3.0
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
 
2011 - Ongoing
The Reviewer
 
201-500 Employees
 
New York, New York
Other Director, Other Industry Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

We use this service because our facility works in collaboration with the community.

What is the volume of inbound calls your company was handling per day?

150 calls a day.

What were your company’s goals for the partnership with this service provider?

Our goal was a better service collaboration in the community.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They provide benefits in our community family and in grant communities.

Could you describe this service provider's pricing structure and how they bill you?

They do legal forms for accounts.

How did you find and select this service provider?

We chose them because of their lower costs.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They provide excellent personal contact.

How much time and money do you estimate that this service provider saves you each month?

They save us 6 hours and $7000 every month.

Based on your experience, what takeaways can you share about working with this service provider?

They are excellent.​​​​​​​

What do you think are the strengths of this service provider?

Their service and work in the community are good for everyone.​​​​​​​

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 3.5 NPS
    Willing to refer

Answering Services for Advertising Firm

"Their customer service is strong."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Aug. 2015 - Ongoing
The Reviewer
 
1001-10,000 Employees
 
Brooklyn, New York
Executive, Advertising Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We have a standard need to get our calls answered.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

We have several hundred inbound calls per day.

What challenge were you trying to address with the service provider?

We want to make our calls more efficient internally.

SOLUTION

What was the scope of the service provider's involvement?

They offer great service when they answer our calls.

Could you describe the pricing structure and how they billed you?

They bill us in a standard format and it's an efficient method.

How did you come to work with this service provider?

We found them through our market research.

How would you assess the service provider for answering calls, customer service, and communication?

They are great!

How much time, in hours, does this service provider save you each month?

They save us a few hundred dollars per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They've made our life much easier.

What are the service provider's strengths?

Their customer service is strong.

How can the service provider improve?

Their pricing can improve.

How long has your company been working with this service provider?

We have worked with them for 2 years.

How much money do you spend annually with this service provider?

We spend $10,000 to $49,999 per year.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Automated Assistant for Non Profit

"It has allowed us to save valuable time and considerable amounts of money."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Baldwin Park, CA
Manager, Other
 
Verified
The Review

Recommendations:

Make a multilanguage program.

Experience:

The timing for answering calls and setting appointments thoroughly was of high importance to our company. We decided to use Office Sense’s automated assistant. It has allowed us to save valuable time and considerable amounts of money.

Pros:

How it works and how easy it is to understand the tutorial.

Cons:

It's a bit complex when settings need to be changed.

Virtual Receptionist For Education Organization

"It’s a service our company can depend on."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
501 - 1,000 Employees
 
Englishtown, NJ
Director, IT
 
Verified
The Review

Recommendations:

Provide peace of mind protection plan. We cannot risk/afford having our client's credit card information getting hacked or stolen.

Experience:

We got a good deal with Office Sense $79/month option. Their virtual receptionists have worked out well so far and their performance has been great! It was an easy set up. We appreciate that it’s easy to use. It’s a service our company can depend on.

Pros:

Office Sense provides a professionally trained specialist to respond to our phone calls. We can put our mind to ease now that no phone calls will go unanswered.

Cons:

We have no complaints. We are looking to utilize Office Sense's bilingual services in the near future.

Automated Answering Service for Marketing Firm

"They work very well and it helps us cut down on additional tasks."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
10,000+ Employees
 
Cleveland, OH
Senior Manager, Finance
 
Verified
The Review

Recommendations:

Better tech support.

Experience:

My firm chose Office Sense because of its cost and ease of use. There were some setup problems. We use automated answering services and prompts. They work very well and it helps us cut down on additional tasks.

Pros:

Great value and ease of use.

Cons:

Can have some technical problems.

Office Sense Has a Positive Performance

"Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
201 - 500 Employees
 
Gilbert, AZ
Director, IT
 
Verified
The Review

Recommendations:

I would suggest lowering the monthly cost to reach more customers.

Experience:

We use Office Sense because of their overall value per cost of monthly service. We use all available features, such as voicemail, call forwarding, and message retrieval. Overall, it has been very strong and they’ve had a positive performance with little to no errors each month.

Pros:

I think the costs are relatively low.

Cons:

Can't think of any.

Office Sense is an Impressive Service

"I have been very impressed with their services."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Mansfield, OH
Director, IT
 
Verified
The Review

Recommendations:

I would recommend that they definitely purchase it because I have had no problems with it thus far.

Experience:

The staff thought that Office Sense would be the best choice among all the other alternatives. The company uses all of the features and it doesn't use just one or another. It has benefited our company. I have been very impressed with their services.

Pros:

It has multiple features which make it great. There are too many to mention.

Cons:

There is nothing I dislike. I think that overall, there is nothing that is bad about it.

Office Sense is an Excellent Answering Service

"It [Office Sense] has been excellent to us."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.5
The Project
 
Less than $10,000
The Reviewer
 
11 - 50 Employees
 
Zionsville, IN
Vice President, Other
 
Verified
The Review

Recommendations:

This company is great!

Experience:

I needed to have a very good company to answer my calls so we chose Office Sense. We are using all, or at least most of the features offered. It has been excellent to us.

Pros:

The amount of people telling us about the service.

Cons:

Nothing, I love it.

Great Quality for Price is an Impressive Service

"Office Sense is a great quality for price."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
10,000+ Employees
 
Sudbury, MA
Associate, Marketing
 
Verified
The Review

Recommendations:

Great for your business.

Experience:

Office Sense is a great quality for price. We use all features. Performance is great and allows us to answer more calls.

Pros:

Organization of everything!

Cons:

Cost.