How did you select this vendor?
We used many approaches, including advertising, references, and online platform searches. After hunting a few weeks, one of our chartered accountants recommended NSJ Software, so we contacted them and asked for a quote. The next day, we received a detailed quote and execution plan. That impressed us a lot, so we shortlisted them with seven other companies.
Our entire management was present on the final selection day, including the CEO, CFO, technical head, and director. We considered the cost, efficiency, timeline, past work, and client portfolio. After considering all these factors, we decided on NSJ Software and finalized their quote. In the next few days, we signed an NDA and intellectual property agreement, then started work.
Can you go into detail about the services they provided and the scope of the project?
At the initial meeting and requirements gathering, we discussed the brief and explained our business needs. They analyzed and designed a prototype, which included 95% of what we wanted. After a few tweaks, the prototype was done. It was smooth, easy to operate, and included the animations and color combinations we wanted. We immediately approved the prototype so they could begin the design and coding.
After few months, the system went live. We selected the colors according to our policy and specified some key features and functionalities. NSJ Software was responsible for the design, development, and maintenance of a full-featured admin panel and an online booking engine with payment functionality. They provided consulting and SEO services as an extra service, apart from our main project.
What was the team composition?
The project team consisted of nine people. One was a project manager who we stayed in touch with from the first day. Apart from that, there were about four programmers in a fixed role. The rest of the roles, such as support person, changed based on project need and skill. They assigned two designers, who were as skilled as the programmers and testers. We didn't help to assemble the team, but it changed as the project went on.