#1 US AI Agency with 8 Years Building AI Solutions
Deploy AI Solutions That Generate ROI Immediately with NineTwoThree Studio
Companies such as Consumer Reports, Experian, and Simplisafe have trusted NineTwoThree to support the launch of products to millions of end users.
NineTwoThree Studio isn’t new to AI/ML.
We’ve built custom applications for 12 years and worked on AI/ML projects for the last 8.
Since 2012, the Boston-based AI agency has been deploying ROI-driven AI solutions with its team of top data scientists.
Are you interested in implementing the latest AI technologies into your enterprise company or funded start-up?
📞 Book a call with their founders (the only salespeople in the company)
Actual Client Results from NineTwoThree
• Maintenance company saves millions monthly with only a $150k investment in their work order management system.
• AI/ML project predicts which houses will be for sale in any zip code in the United States with 85% accuracy.
• Launched the largest Conversational AI Bot in the Consumer Review Space - on time and on budget.
Their experience building 160+ projects for over 80 clients makes these results possible.
We’ve even built 14 startups internally (3 got acquired)
We Hire And Maintain A+ Talent With Years Of AI Experience
✔️ We retain their talent and solve problems together each year. In 2022 we had 100% retention. In 2023, we had 92% retention.
✔️ We love what we do, and work seamlessly with your team to build revolutionary solutions for their clients (you).
✔️ We also pride themselves on their Technical Excellence - we love working at the cutting edge of AI. NLP, Machine Learning, Data Science, LLMs, GenAI, etc…
Privacy Of Your Data Is Their First Priority
✔️ We have a 27-point evaluation suite to review your model performance.
✔️ We’ve protected data for the White House and Experian - we know what it takes to ensure systems remain private.
✔️ You own the code. We work in your systems and infrastructure.
Min project size
$100,000+
Hourly rate
$100 - $149 / hr
Employees
50 - 249
Locations
Danvers, MA
Year founded
Founded 2013
Languages
Timezones
1 Language that we service
English
1 Timezone that we service
EST
Eastern Standard Time (EST)
1 Locations
Danvers , MA
No have been added yet...
Pricing Snapshot
Min. project size
$100,000+
Avg. hourly rate
$100 - $149
/hr
Rating for cost
4.7
/5
What Clients Have Said
NineTwoThree offers competitive pricing and good value for cost, with projects typically ranging from $50,000 to $350,000. Clients appreciated their flexibility, responsiveness, and expertise, often noting timely delivery and effective communication throughout the project lifecycle.
Clients found NineTwoThree highly receptive to feedback, integrating suggestions and refinements into their work to enhance the final product. This responsiveness contributed to high levels of client satisfaction.
Challenges with Knowledge Transfer
One review noted an issue with knowledge transfer when responsibilities shifted among team members, leading to some loss of context. This suggests a potential area for improvement in ensuring seamless transitions within the team.
Proficiency in AI and ML Solutions
NineTwoThree has demonstrated expertise in AI and ML development, delivering solutions that automate processes, analyze data, and improve business operations. Clients appreciated their ability to build generative models, real-time data analysis tools, and custom algorithms for diverse industries.
Impressive Technical Expertise
The depth of technical knowledge at NineTwoThree is frequently highlighted, with clients noting their ability to handle complex projects involving cutting-edge technologies like IoT, real-time GPS, and AI. This expertise has helped clients achieve significant technological advancements.
Effective Communication Despite Time Differences
Despite working across different time zones, NineTwoThree maintained effective communication with clients, ensuring timely responses and updates. Their use of tools like Slack and Monday.com facilitated smooth collaboration.
Positive Impact on Business Growth
NineTwoThree's solutions have positively impacted client businesses, notably enhancing operational efficiency, product offerings, and market competitiveness. Their contributions have been instrumental in driving business growth and success.
"923 Digital takes changes and pivots very quickly."
Jul 15, 2020
CEO, NUU Group
Jez Babarczy
IT Services
Houston, Texas
11-50 Employees
Phone Interview
Verified
923 Digital provides ongoing development services. Their work involves backend and product management tasks, as well as transforming the internal designs into functional solutions for third-party clients.
923 Digital’s exceptional transparency and strong communication skills have made for a successful partnership thus far. The team manages the project very effectively, outlining each step of the process clearly, and they are very adaptable. Their responsiveness is also noteworthy.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of NUU Group, a creative agency and design consultancy. We work with customers to develop their brands by designing and building digital products and experiences.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with 923 Digital?
We were looking for a development partner for some of the projects we’re working on for our customers. We were looking for a team to supplement on the development front for digital projects.
SOLUTION
What was the scope of their involvement?
923 Digital does backend and product management work. They also bring technical expertise to turn the designs that we do into actual working products and applications.
What is the team composition?
Our project manager interfaces with theirs.
How did you come to work with 923 Digital?
They were a word of mouth referral from someone who I know and trust.
How much have you invested with them?
The current project has a $250,000 budget. It’s ongoing, so that will likely increase.
What is the status of this engagement?
We began working with them in January 2020, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Its been a great partnership and experience. The greatest impact has been working with good people and the ability for our team to have full visibility into the status of the development.
How did 923 Digital perform from a project management standpoint?
Depending on the engagement, they facilitate the project management. They are very transparent in their communication. The team is also very flexible, which is important for our current project. 923 Digital takes changes and pivots very quickly, which has impacted our relationship with our client.
There’s been a clear plan for the phases in the project. Overall, the delivery has been on time, and their response time sands out. When we send them a message, the team gets back to us within minutes.
What did you find most impressive about them?
Their open communication and responsiveness have helped to build trust over the past six months. So far, so good.
Are there any areas they could improve?
Because of the fact that we’re merging two different teams together, it’s been hard to figure out how that comes together. Our relationship may be different than what they typically deal with because we’re also an agency
923 Digital tends to default to their processes, which can sometimes be too much. They try to move too quickly, almost preemptively, which often leads to backtracking and letting them know that we need to have a discussion about everything before we can approve the execution.
Do you have any advice for potential customers?
The team doesn’t just take a list of requirements and do it; they also provide more strategic planning and advice, which we and our clients have appreciated.
They are really part of the planning process, so I would advise potential customers to be open to bringing them into that part of the process.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Frontend & Backend IoT Development for Laundry Firm
Custom Software Development
$200,000 to $999,999
July 2015 - June 2019
4.5
Quality
4.5
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
“Their insights are very valuable and that distinguishes them from other providers.”
Jun 11, 2020
Former CTO, Commercial Laundry Group
Anonymous
Manufacturing
Boston, Massachusetts
11-50 Employees
Phone Interview
Verified
923 Digital built the front- and backend of an IoT system for a laundry firm. The system processes data in the cloud using an AWS infrastructure to provide live-reports.
The useful platform helps the company stand out in comparison to others in the market, and the number of users continues to increase. 923 Digital provided valuable recommendations to ensure a successful engagement. The team is organized, flexible, and communicative, making them easy to work with.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’ve worked with them in several different positions. For this project, in particular, I was the CTO of a commercial laundry group.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with 923 Digital?
We needed a team to bring the system up. We had the general architecture and approach and we wanted to outsource the development.
SOLUTION
What was the scope of their involvement?
They built out the front- and backend of our IoT system. We had a bunch of commercial laundry equipment that was out in the field and they built a data ingestion pipe and a counterpart processing system in the cloud using AWS infrastructure. Then they built a pretty powerful frontend that allows our customers, distribution partners, and internal teams to evaluate the system in real-time.
What is the team composition?
We had several points of contact and about 10 people on the team overall.
How did you come to work with 923 Digital?
I’ve worked with them in the past on a different project. They deliver, they’re efficient from a capital perspective, they’re flexible, and they’re easy to work with.
How much have you invested with them?
It was north of $300,000.
What is the status of this engagement?
The project lasted from July 2015–June 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
It was a clear differentiator for us. It gave us more visibility for our customers. Now they’re able to understand their operations and extract methods in real-time and on a semi-regular basis. It helps us stand out in the market.
At a high level, we track customer utilization of the portal. As we continue to roll out new features, we’ve seen a steady increase in the utilization of the technology for our customer base and from our internal team.
How did 923 Digital perform from a project management standpoint?
They were great; we had no issues at all. We had a regular meeting cadence and we were able to roll out our requirements to them on a regular basis and they delivered. They typically organized their work around two-week sprints. We used conference calls and Trello to communicate.
What did you find most impressive about them?
Their ability to understand project requirements. On top of that, they’re really easy to work with. I’ve worked with several third-party providers, and 923 Digital stands out for their flexibility.
Are there any areas they could improve?
As they look to grow, they’ll need to replicate the types of individuals they have running the programs. It’s hard to find, recruit, and develop people so their team continues to grow and work as the core team does now. That’s their challenge.
Do you have any advice for potential customers?
They’re able to synthesize requirements and provide alternative ways of thinking about things. They really go through that extra effort to make those suggestions, so you should take advantage of that. Their insights are very valuable and that distinguishes them from other providers.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UI/UX Design for Baby Monitor App
Mobile App Development
$200,000 to $999,999
Feb. 2015 - Aug. 2017
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The are quick to implement features and they seem to always be reachable and responsive to any of our needs."
Feb 7, 2020
Principal System Architect, Product Manufacturer
Anonymous
Consumer Products
Massachusetts, United States
1,001-5,000 Employees
Online Review
Verified
923 Digital assisted on mobile app development. They created an interface for a baby monitor product on iOS and Android. Customer research and AWS backend support were also supplied.
The process went very well—their flexibility and adaptability with agile development were impressive. 923 Digital's efforts have received solid feedback on iOS and mixed reviews on Android. They were a very agile extension of the client's internal structure.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Principal System Architect in the Connected Home team at Dorel Juvenile Group. Dorel Juvenile is a juvenile products manufacturer (car seats, strollers, baby gates, etc). We have 6 brands, Safety 1st being one of them. This was the first product designed and built by our company to re-enter the baby monitor market.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 923 Digital?
923 Digital was brought in to design the UI/UX of our mobile application. They worked with our marketing department to conduct consumer testing to design the correct UI/UX for the app. We then hired them to also build our first App to take to launch. We do not have any software/mobile developers in our company.
What were your goals for this project?
The App was the only interface to our baby monitor (hardware) product. So the App was our product and we needed to stand out from all the competition who either had baby monitors that came with clunky video monitor units or had apps that weren't as slick. In short, we wanted to stand out from our competition.
SOLUTION
How did you select this vendor?
923 Digital was referred to by another colleague on the team. They had worked with them before. We had quoted the project out to other larger companies. We ended up selecting primarily because they seemed like a boutique firm (lean and agile) and their price was a lot more competitive than the other vendors.
Describe the project in detail.
The project involved: 1. Consumer research to determine/prioritize features that would be helpful to first time parents. 2. UI/UX design including limited consumer testing to validate design. 3. Develop iOS/Android mobile applications 4. Develop backend using AWS managed services
What was the team composition?
The team comprised of a Technical Project Lead who was local to our office. We primarily dealt with him and he managed all the developer resources. We did have weekly meetings with him and the team (which was offshore). For the first 1.5 years, we had 2 iOS, 2 Android, 2 backend (java) and 2 QA engineers (9 people). They did bring in other resources on occasion to help with certain problems (this was excellent). The team eventually went down to 1 IOS, 1 Android, 1 Backend and 2 QA engineers.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
On iOS we've maintained slightly above 4.0 rating consistently since launch. On Android, we've struggled to stay around 3.0... the problem with android has to do with the diversity of android hardware phones. Our app handles live video streaming and users with under performing phones have poor experience especially when compounded with poor network connectivity speed.
How effective was the workflow between your team and theirs?
We worked really well with them. They were very flexible and adapted very easily to our team needs. We used our company's Jira instance to track all our development. We had 2 week sprints that the project manager from 923 Digital led. We used our GitHub account to track all code. We used Slack to tie everything up. The team was always very responsive over Slack even during US hours.
What did you find most impressive about this company?
How agile they are. They are quick to implement features and they seem to always be reachable and responsive to any of our needs. Their team was also very invested in our project. I think if we had gone with one of the bigger companies (who were out of our budget), we would not have gotten a team that really extended our own internal team.
Are there any areas for improvement?
I can't think of anything at the moment. I don't think it's quite fair, but the team was not too familiar with hardware and live video streaming, so there were technical challenges we needed to overcome which took longer than I had hoped. This is a very niche need and we were also not paying accordingly.
RATINGS
5.0
"Agile. Responsive. Innovative. Excellent!"
Quality
5.0
Service & Deliverables
"Excellent code quality. They are very selective on who they hire and thus have virtually turn over."
Schedule
5.0
On time / deadlines
"They were very responsive to our needs and always virtually available."
Cost
5.0
Value / within estimates
"~USD $600,000"
Willing to Refer
5.0
NPS
"Very likely. Although, I would not want to share them with anyone if I had an active project with them for selfish reasons.
IoT Portal Construction for Startup
Custom Software Development
$200,000 to $999,999
Jan. 2017 - Nov. 2019
4.5
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"The openness and responsiveness of both the local and remote teams was excellent."
Feb 6, 2020
Senior Director of Hardware Systems, Startup
Anonymous
Other Industry
Sheffield, England
51-200 Employees
Online Review
Verified
A startup hired 923 Digital to develop a cloud-based portal to monitor equipment. The website provides data analysis and is accessible to a range of roles.
Internal stakeholders are very satisfied with the quality of 923 Digital's work and the responsiveness of their team. The final developed product was instrumental in raising necessary funding.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an international company working in the industrial space. My position is to mange the IoT implementation from customer site monitoring to cloud based portal.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 923 Digital?
923 Digital developed the complete cloud based portal that allowed customers to monitor and analyze their equipment.
What were your goals for this project?
The goals were an easy to use and expandable portal that was suitable for several different job roles (customers, technicians, site managers, etc). It needed to be responsive, intuitive, and able to provide data analysis.
SOLUTION
How did you select this vendor?
We had previous experience with this vendor.
Describe the project and the services they provided in detail.
923 Digital developed the front-end and back-end solution including mocking up the GUI, sophisticated user management, an issue tracking service, and provided devops services.
What was the team composition?
Local program management and user interface gui design. A remote team performed the majority of development and devops functions but they were directly accessible.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
Our company is a startup and the product developed by 923 Digital increased the perception of our capabilities significantly and was extremely useful in raising funding.
How was project management arranged and how effective was it?
There was a local project manager and a team lead for the remote team that were both very accessible and responsive. It worked very well.
What did you find most impressive about this company?
The openness and responsiveness of both the local and remote teams was excellent. The end product was extremely professional looking and responsive.
Are there any areas for improvement?
No, everything worked very smoothly.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
App Development for Vineyard Software Company
Mobile App Development
$50,000 to $199,999
June 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our whole team was impressed by the knowledge that 923 Digital, LLC had about app development, UI/UX, and optimization."
Jan 29, 2020
Co-Founder & Head of Sales, Vineteq
Ben Carey
Information technology
Burke, Virginia
1-10 Employees
Online Review
Verified
923 Digital, LLC developed a hybrid mobile app for a vineyard software company. Additionally, the team was responsible for strategy, design work, content creation, and support.
While the development is ongoing, the app has recieved positive feedback from those who have seen it. The team delivers results that fit the needs of the client. 923 Digital, LLC establishes clear communication channels and responds rapidly to facilitate a smooth workflow.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the Co-Founder & Head of Sales at a vineyard software company headquartered in Northern Virginia. Our company has 3 employees and we currently serve vineyard and winery clients in Virginia. I oversee our sales and marketing efforts and our client relationships.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 923 Digital, LLC?
Our company hired 923 Digital to develop a brand new web and mobile app as well as a new website for us. We did have any in-house engineers, so we needed to outsource the entire design and build.
What were your goals for this project?
After working on Vineteq for about 9 months, we needed to bring our idea to life in app form as well as upgrade from our current website which was very basic and dull. 923 Digital helped us get to this point and had an app ready for us to sell to vineyards for the upcoming growing season. This had a very positive impact on our business because prior to our app being created, we were trying to sell the idea of what we were doing to vineyards and that was a very hard thing to do with not tangible product or app for them to see.
SOLUTION
How did you select this vendor?
We were referred to 923 Digital by a mutual connection of ours. We originally were going to be working with another company, but they were not able to meet our needs the way 923 Digital was. After the intro to 923 was made, my co-founder and I spoke with the 923 team and confirmed that we wanted to pursue working together.
Describe the project in detail.
Once we started working with 923 Digital, we had a series of discovery meetings to discuss our goals and objectives and the work that the Vineteq team had already done prior to our relationship. Early on, we spent time sharing documentation and processes that we already had in place.
On our side of things, we helped teach the 923 team the industry that we're working in and they were all very quick learners, which impressed our team greatly. Throughout the process of working together, they've thought of things that even us as the "industry experts" have not. 923 has also helped us with strategy, design work, content creation and support in a variety of ways.
Our app is a hybrid app for both Android and iOS use, which also compliments our website. Another service that they have assisted uin is our branding, which has been phenomenal and very much complimented.
What was the team composition?
At any given time we'd usually have 3-7 people from the vendor's side involved in our project. Strategic and technology advisors, a project manager, designer, and front and back-end developers. Over time the team has grown.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The project is still ongoing, so we don't really have any current metrics or measureables, but we have gotten great a response from those we've shared the app and website with.
How effective was the workflow between your team and theirs?
Workflow with the 923 Digital team has always been top-notch. All aspects of project management have been done very well and both our side of the project and theirs are very well organized. We use Slack and Google Meet for communication and then Monday for project management aspects. 923 always responds very well to any feedback we have, are available at almost any time we need them, and are quick to get us answers when needed.
What did you find most impressive about this company?
Our whole team was impressed by the knowledge that 923 Digital, LLC had about app development, UI/UX, and optimization. This was our team's first experience working with a vendor like this and we've all learned a ton and are so appreciate of the 923 team as a whole. Apart from the work environment, they're all such great people and we've built a lasting, personal relationship with them.
Are there any areas for improvement?
Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with a beautiful product.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Very impressive, always over delivered"
Schedule
5.0
On time / deadlines
"Great! Everyone was always willing to create time to talk or meet, even it meant early morning or late nights"
Cost
5.0
Value / within estimates
"I have no prior experience with vendors, but very fairly priced for the great work they do"
Willing to Refer
5.0
NPS
"Very very likely.
Website Design & SEO Services for Real Estate Company
Web Design
Less than $10,000
May 2019 - Jan. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They're responsive, honest, and efficient. They are problem solvers and always find a way."
Jan 27, 2020
Owner, Full Circle Realty LLC
Chris Mehr
Real estate
Boston, Massachusetts
11-50 Employees
Online Review
Verified
923 Digital, LLC redesigned a residential real estate company's website to streamline incoming leads. They created a new backend system and worked to improve the site's SEO, too.
Besides cultivating an online presence to convert existing leads, the site became a strong potential lead source to grow the business. 923 Digital, LLC managed their role independently, inspiring trust in their skills.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m the owner / broker of Full Circle Realty LLC in Boston. We are a residential real estate company that help people buy/sell and invest.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 923 Digital, LLC?
We hired them to take full control of our website to gain online business via SEO. They completely revamped our website and streamlined incoming leads. They also saved us money by out sourcing some of the project where necessary that moved the process along.
What were your goals for this project?
Gain an online presence and build seo in Boston
SOLUTION
How did you select this vendor?
I talked with a bunch of vendors. 923 Digital was simply the most qualified to handle my project. I was 100% hands off and let them completely take over the website.
Describe the project and the services they provided in detail.
They built my website, created a back end system to flow leads too and are continuing to improve my seo.
What was the team composition?
I had one point of contact (Andrew) which was amazing to whom I directed my goals. Andrew took ownership over the project while delegating to the rest of his team
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
They gave us an online presence that helped convert on our current lead source.
It opened up an entirely new potential lead source for our business to grow.
SEO takes time but Andrew has shown us the jumps we have made and are extremely hopeful that it will generate new leads and further more be a blue print to create franchises.
How was project management arranged and how effective was it?
We gave them our goals and let them have 100% control of getting us to our goals. It was extremely effective. We put our trust in them and it was a success.
What did you find most impressive about this company?
They're responsive, honest, and efficient. They are problem solvers and always find a way.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
"They were excellent!"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"Completely fair. They care about the success of the job more than they care about the money. This will pay off in huge dividends for them"
Willing to Refer
5.0
NPS
Platform Development for Work Wear Company
Custom Software Development
$50,000 to $199,999
Aug. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“Their customer service has been outstanding.”
Jan 27, 2020
COO, Marken PPE Restortation
Joey Beeman
Manufacturing
North Las Vegas, Nevada
11-50 Employees
Phone Interview
Verified
923 Digital developed a web application for a workwear company. The team built the cloud-based platform to provide real-time data to both the internal team and external companies.
The platform has received universally positive feedback, from both employees, customers, and convention attendees. 923 Digital is competent and knowledgeable, going above and beyond to provide high-quality results that meet the needs and requirements of the client.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am the COO of Marken PPE Restoration, a workwear company. We clean and repair the uniforms that firefighters and first responders wear into a fire. Additionally, we created a proprietary wash technology called X Orbs, a polymer bead we use to gently clean the uniforms. I am responsible for the overall operations of the entire business unit.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with 923 Digital?
In the fire industry, there are a lot of federal regulations for recordkeeping. Platforms that accomplished this existed already, but no one platform had everything we wanted. We decided to build an internal system and needed a development partner.
SOLUTION
What was the scope of their involvement?
923 Digital developed a cloud-based web application. The app can be accessed across all of our facilities, even internationally. Naval and fire departments that are customers of ours will be able to access the same information in real time.
The platform can remind fire departments when their uniforms are due for a cleaning. The dashboards also track the lifespan of the garments and how much money they’ve spent on them. We can also do our invoicing through the system. The web app is mobile responsive on both iOS and Android devices.
The platform is currently in its third iteration. We have an ongoing contract with 923 Digital and always envisioned the platform as one that would change and evolve.
What is the team composition?
We worked with Pavel (Co-founder, 923 Digital) and four members of the 923 Digital team.
How did you come to work with 923 Digital?
They had developed some other programs for our parent company, so when I went to the IT department to seek their advice on partners they directed me to 923 Digital. Since we had an existing relationship and knew they were trustworthy, we decided to work with them.
How much have you invested with them?
We have invested about $50,000–$75,000.
What is the status of this engagement?
Our ongoing engagement with 923 Digital began in August 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re currently using the web app internally at four of our locations. Feedback from the staff has been great! We’ve also shown the platform at a couple of trade shows and conventions, including FDIC and Firehouse World.
The web app is also being used by customers who have given us positive feedback. Our demos of the project have yielded positive results. 923 Digital often suggests changes that we choose to implement.
How did 923 Digital perform from a project management standpoint?
I can’t say enough about Pavel and his team. They are incredibly responsive, I’ve never had to wait more than 24 hours for them to at least acknowledge a request. The team is always willing to tell us when they need additional time to get us an answer. 923 Digital is quick to make updates and is always able to fix any arising problems.
What did you find most impressive about them?
Their customer service has been outstanding. 923 Digital always responds to our inquiries. Additionally, our CTO felt that they provided a great value for the cost. They’re an overall great team to work with and I see why our parent company has stuck with them for so long.
Are there any areas they could improve?
No, everything has been great.
Do you have any advice for potential customers?
Don’t hold back, just throw it all at them. 923 Digital is always able to help. Everything we’ve given them, they’ve been able to pull off, even the things I was doubtful about.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Custom Development for Cloud-Based Tax Software
Custom Software Development
$200,000 to $999,999
Jan. 2015 - Ongoing
5.0
Quality
5.0
Schedule
3.5
Cost
4.5
Willing to Refer
5.0
"I'm always impressed with the knowledge, professionalism, skill, and communication that 923 Digital provides."
Jan 26, 2020
Founder & President, Umbrella International Group
Kevin Murphy
Financial services
Dallas, Texas
11-50 Employees
Online Review
Verified
923 Digital, LLC built a comprehensive cloud-based software that helps tax preparers run their business more collaboratively. The solution integrates with professional tax software and has secure file sharing.
923 Digital, LLC delivered the solution and continue to iterate on it. Not only are they're easy to collaborate with, but they also deliver top-of-class work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Umbrella Financial Services is a global financial services technology company. I'm Kevin Murphy, Founder, and President.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire 923 Digital, LLC?
Create the perfect client communication hub by combining document storage with secure online client accounts.
SOLUTION
How did you select this vendor?
Umbrella has worked with 923 Digital and its staff for many years on several successful projects. They are always professional, innovative and attentive to our needs, which has made for a great long-term relationship.
Describe the project and the services they provided in detail.
To create comprehensive, cloud-based software that lets tax preparers run their tax practice more collaboratively than ever. Its intuitive interface and direct integration with professional tax software, allows your staff to work closely with clients, making it easy to collect and share files securely.
What was the team composition?
We are always provided with the best of services. Both Andrew and Pavel are always involved, but we are also assigned a dedicated project manager.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
The project was created successfully. This has been an on-going project.
How was project management arranged and how effective was it?
The project manager that we were assigned was easy to communicate with and provided us frequent updates. We connected weekly and used Monday.com to communicate.
What did you find most impressive about this company?
I'm always impressed with the knowledge, professionalism, skill, and communication that 923 Digital provides. We appreciate how easy it is to work with the team at 923 Digital.
Are there any areas for improvement?
Everything can always be done faster, but we were very satisfied with their work every step of the way. In the end, quality is more important than speed and we ended up with an amazing product.
RATINGS
5.0
"Great company, Great Service, Great Price"
Quality
5.0
Service & Deliverables
"Great quality"
Schedule
3.5
On time / deadlines
"Good scheduling options"
Cost
4.5
Value / within estimates
"Very cost effective"
Willing to Refer
5.0
NPS
"I highly recommend 923 Digital
AI Generative Model Dev for Legal Consulting Firm
AI ConsultingGenerative AI
$50,000 to $199,999
Aug. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"The team's enthusiasm and understanding of the challenges of running a small business have been impressive."
Dec 10, 2024
President, Prisonology
Walter Pavlo
Legal
Boston, Massachusetts
1-10 Employees
Online Review
Verified
NineTwoThree has developed a generative AI model for a legal consulting firm. The model needs to read legal documents and calculate a security classification score to streamline the client's report generation.
NineTwoThree's work has helped the client analyze PDF documents for classification scores, enabling attorneys to understand their clients' potential prison issues. The team has managed the project well, ensuring effective progress tracking. Overall, their enthusiasm and understanding stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President of Prisonology
Describe what your company does in a single sentence.
We provide expert declarations to support attorneys on matters related to the Federal Bureau of Prisons.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire NineTwoThree to accomplish?
Efficiency of generating reports
Retain company knowledge
Reduce costs associated with creating declarations
SOLUTION
How did you find NineTwoThree?
Online Search
Why did you select NineTwoThree over others?
High ratings
Close to my geographic location
Company values aligned
How many teammates from NineTwoThree were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
923 developed an AI Generative model to read a legal document and calculate a security classification score. This is the basis for having AI generate documents, declarations, based on the legal documents we review.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The ability to enter a PDF document into a folder and have AI analyze it for a classification score thereby helping attorneys understand the issues their client may face in prison.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
923 does an excellent job of measuring progress, followup and informing our team of their progress/action items. The exceeded our needs.
What was your primary form of communication with NineTwoThree?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The team's enthusiasm and understanding of the challenges of running a small business were impressive.
Are there any areas for improvement or something NineTwoThree could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"923 delivers what they say they will deliver"
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
"923 is more expensive than competitors but they are a premium product"
Willing to Refer
5.0
NPS
Market Research & Prototype Design for Media Company
Market ResearchMarketing StrategyUX/UI Design
$200,000 to $999,999
Nov. 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They responded well and delivered items on time."
Feb 20, 2024
CEO & Founder, Media Company
Heidi Tagliaferri
Arts, entertainment & music
Salt Lake City, Utah
1-10 Employees
Online Review
NineTwoThree conducted market research for a media company. The team also created a UI/UX prototype and go-to-market strategy based on the findings of their competitive analysis and research.
NineTwoThree defined the client's target market and go-to-market strategy. The team was integrated by impressive women who delivered work on time and responded well via email and virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO/Founder of media recommendations company.
Describe what your company does in a single sentence.
We help you find the best media recommendation based on your mood, vibe, and interests.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire NineTwoThree to accomplish?
Prototype Creation
Market Research
SOLUTION
How did you find NineTwoThree?
Clutch Site
Why did you select NineTwoThree over others?
High ratings
Great culture fit
Good value for cost
Company values aligned
How many teammates from NineTwoThree were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
923 helped do user and market research to determine our target market, give a competitive analysis, and to help us ensure we're building a product the market wants. They also created a prototype and go-to-market strategy based on those findings.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Prototype Creation, Target Market Defined, Competitive Analysis, Scope and Financials, and Go-To-Market Strategy Defined.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They responded well and delivered items on time.
What was your primary form of communication with NineTwoThree?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I loved to see women working on startups and technology. Especially for our product because we are female founded.
Are there any areas for improvement or something NineTwoThree could have done differently?
The final aspects of the product felt a little rushed and I would've liked to spend more time finalizing together at the end of the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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