The NineHertz

Please describe your company and your position there.

My company is CareerAccelerator, Inc. and I am the CEO. I lead a small team of product development and marketing staff. I am the company’s key decision maker.

For what projects/services did your company hire The NineHertz, and what were your goals?

My goal was to design and build an iOS application. My background is in statistical programming, not mobile application production. Ninehertz did a fantastic job of designing and building my iOS application.

How did you select this vendor and what were the deciding factors?

I did extensive research on development firms. These were the attributes I looked for in a development firm:

1. Strong professional reputation based in strong reviews of successful past projects
2. Well organized team structure
3. Clear communication about the project scope, goals, and costs Ninehertz met these criteria, and I am extremely pleased that I chose to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project steps and key deliverables included the following:

1. Designing of app screens as required.
2. Creation of a user sign up, login, profile capabilities
3. Creation of admin panel: Login, Manage users
4. Creation of the following user functions: goal setting, content delivered via push notifications, content viewing
5. Creation of admin panel
6. Creation of the following user function: scheduling and viewing meetings, edit/update meetings, get subsequent content via push notifications
7. Creation of admin meeting and content management
8. User app: Send feedback, about us, privacy policy
9. Creation of Promotional website: Design and Static pages
10.  Debugging and app launch

The technologies used were:

• iOS ( Front end ):
• Development framework (Native)
• Minimum iOS Support: iOS 11 Maximum iOS Support: iOS 13
• Website, Web panel and Backend: PHP Laravel, MySQL DB, REST protocol with JSON response for APIs, SALT protected.
• Screens where account information is being entered will be SSL protected (HTTPS).

How many resources from the vendor's team worked with you, and what were their positions?

I worked with 4-6 people who were business analysts and programmers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ninehertz produced fantastic deliverables. The design, look and user experience of the app and websites are excellent and professional. Ninehertz was able to convert my concept into high functioning software. This was especially impressive given my extremely limited knowledge of the tech stack.

Describe their project management style, including communication tools and timeliness.

Ninehertz did a terrific job of clear communicating and adhering to the stated timeline and deadlines.

What did you find most impressive or unique about this company?

I was very impressed with the quality of the design and UX of the deliverables. Ninehertz also did an excellent job of being able to adjust and add new features that I asked to be added after the start of the project.

Are there any areas for improvement or something they could have done differently?

No suggestions from me, this project went extremely smoothly.

Introduce your business and what you do there.

I run a startup that is developing an app that acts as a collaborative photo-sharing journal.

What challenge were you trying to address with The NineHertz?

I created a few wireframes on my own and wanted to source development companies.

What was the scope of their involvement?

First, they walked me through how they would take my wireframes and build out feasible designs for every screen. After that, they started on development. They built out the entire app with regular check-ins for me to go over the flow and deliverables. In the app, users can add friends, post stories, and then journal together. Most journaling apps are single user, and my app enables people to do it together and share collections.

There are intricately thought-out design elements that allow people to keep certain things private while making other things public. These join together to create a compiled profile that they can display. The app is only for iOS currently.

They’ve also helped with marketing strategy. I took 10 screenshots of the app, and The NineHertz created a website to use as a marketing tool, and they did it free of charge. They helped me with a lot of marketing designs and prints.

What is the team composition?

I worked with a business development advisor originally to help me set up the project and go over the deliverables. Later on, I worked with a project manager and then had calls with their team, including a lead developer.

How did you come to work with The NineHertz?

I found them through a cold search on the internet. After interviewing them and a few others, It was clear that they had the best customer service. I also liked their process.

How much have you invested with them?

We’ve spent just a bit north of $50,000.

What is the status of this engagement?

We’ve been working together since April 2021.

What evidence can you share that demonstrates the impact of the engagement? 

The first result is cost savings. Other companies I spoke with would have egregiously over-charged me. The NineHertz is very transparent in their process — about their deliverables and their pricing — so I know they’re not a bad deal.

The app has only been on the App Store for a few weeks, so I don’t have any metrics about downloads or anything, but it's functional and looks good.

Any issues that have occurred have been fixed the same day. The major parts of the app

How did The NineHertz perform from a project management standpoint?

The project manager provided a project management tool that allowed me to view deliverables in a timely manner, as well as organize and upload files. In meetings with the development team, they explain the features they were trying to build out, and we work through any points of misclassification or missing detail. It is very hands-on.

We communicate over Google Meet and WhatsApp.

What did you find most impressive about them?

Their pricing is neither unfair nor suspiciously cheap. Additionally, their business development process extends beyond the basics and desires to build a connection with me to understand my business. We developed a rapport together, so much so that they have become one of my most trusted business advisors.

The NineHertz has been very patient with my questions, as I don’t have a lot of technical experience. They’ve been very communicative.

Are there any areas they could improve?

The only difficult part has been the time zone. This doesn’t have anything to do with The NineHertz themselves, it was just a tough situation. Both sides could have done a better job finding better meeting times, rather than very early in the morning or very late at night. I didn’t have that understanding in the beginning.

Do you have any advice for potential customers?

Manage when you’re meeting with them across time zone differences. Moreover, constantly refer back to the deliverables that they set out in the timeline. This will help keep track of the project flow in case you’re not talking to them every single day.

Introduce your business and what you do there.

I'm a project manager at Vardhaman Infotech. We’re a web and mobile app development company.

What challenge were you trying to address with The NineHertz?

We have recently ventured into the NFC marketplace, and we outsourced one of our projects to The NineHertz.

What was the scope of their involvement?

We have given The NineHertz two projects. We generally complete the requirements gathering on our end and share the requirements documents with their team. They have taken over the complete development of the blockchain and the implementation of the UI part.

The product is a web application, and in terms of technologies, they’re into blockchain development, and when it comes to the technologies, they use Unity3D and soft concepts, which they implemented from the backend. The game application is already completed, and we are still in the development phase with another application.

Currently, they’re also providing maintenance to the platforms.

What is the team composition?

We’ve worked with four people, including a business analyst and three developers.

How did you come to work with The NineHertz?

We came across them through Google advertisements. We decided to work with them based on the quality of work.

How much have you invested in them?

We’ve spent around $15,000 so far.

What is the status of this engagement?

We started working with them in December 2020, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is good; they do thorough testing before they deliver it to us, which is why we haven’t found many bugs during the development or the unit testing, and there have only been minor things that we have come across.

How did The NineHertz perform from a project management standpoint?

They are pretty accurate when it comes to meeting deadlines. We use Slack and ActiveCollab for project management and communication.

What did you find most impressive about them?

Their adherence to the timelines sets them apart from other companies; I couldn’t find another vendor that has provided such accurate and quality deliverables.

Are there any areas they could improve?

At the moment, I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

I recommend working with them because of the accurate deliverables they provide and the quality of their work. They also offer suggestions, and if any changes are needed, they proactively come up with changes or solutions for us.

Also, if you have basic project management skills, you can contact them, and they will get the work done.

Introduce your business and what you do there.

I’m the UAE managing director of Al Uwlaa Solutions LLC. We established the organization to develop a marketplace for the transport industry.

What challenge were you trying to address with The NineHertz?

We went to them to develop our marketplace.

What was the scope of their involvement?

The NineHertz built our platform from A to Z. I don’t know all the technical details, but they used Laravel PHP — developing it for the web, as well as Android and iOS. We’ve covered all three environments.

The product is a digital marketplace and truck-hiring platform. I wanted to cover each and every problem in the transport industry in the Middle East, as per regional requirements.

There was no initial documentation from my side; only the idea in my mind. We created wireframes and everything else through daily discussions over the phone. This led to the identification of the design, and development from there.

What is the team composition?

We worked with a couple of their designers in the initial stages, and they assigned developers after that. There were 5–6 developers and designers working for us mid-project, and I’ve reduced the manpower to two dedicated resources now.

They assigned a project manager as well. I realized a few months in that this wouldn’t work for me, and I decided to just pay for the resources. The project manager’s involvement is minimal at this moment.

How did you come to work with The NineHertz?

I was initially looking for local people in Dubai and India, where I’m from. I contacted a few companies from India and got help in my decision making from a relative who was in IT.

I found The NineHertz through Clutch and sent them a request. We got into several discussions before starting the project.

The NineHertz was actively involved, and they came down to Dubai to meet with us and discuss the project. I saw their interest, and I checked their strength in India in terms of how they were working, what the strength of their team was, etc.

How much have you invested with them?

I’ve invested around $150,000 or more.

What is the status of this engagement?

We started working with The NineHertz two and a half years ago, around October 2019. They’re continuing to provide maintenance, and we have a lot of change requirements coming. They delivered the first phase on time, and development is still going on.

What evidence can you share that demonstrates the impact of the engagement?

We’ve launched the product to the market and are getting quite a good response. The platform is helping us monitor our shipments, drivers, and all expenses, including fuel. We hire trucks from the market from time to time when ours are busy, and we can use the platform to make payments. It’s all under control now, and we’ve eliminated a lot of headaches. Before, there were people misusing their powers within our organization, and all of that is under control now. We’re very much happy with this platform.

Working with a team for two and a half years is no small matter, and The NineHertz is a very professional team, especially the developers. The management team is collaborative and very good. That’s why I wanted to give them a review: over these two and a half years, at no moment did we have a negative discussion.

How did The NineHertz perform from a project management standpoint?

We use Google Meet to coordinate with them daily — us giving them our requirements through it and them keeping us informed during development, as well as checking whether there are any modifications required.

What did you find most impressive about them?

It’s their communication, professionalism, and cost that stand out.

I’d seen other transport management systems, but they were made for specific areas of transportation. Our project is huge, covering each and every aspect of transport management. For example, there are systems for businesses operating only their own truck, and those same companies will lease a truck from the market from time to time. I hadn’t seen a transport management system that covered all of those use cases, until ours.

Are there any areas they could improve?

There’s nothing as such. I haven’t come across any problems with these people. There wasn’t even one instance when they were late on something.

Do you have any advice for future clients of theirs?

The NineHertz has all the solutions in the IT space, and I recommend them to anyone. They’re professional and cost-effective.

In order to have a successful engagement, clients have to be a bit patient and convey the project scope properly. In the IT industry, it’s more important that the development team should first understand the project. Once they understand, they’ll take it from there, and they’ll definitely give a good result.

I’ve worked with a couple of other IT companies in the past, and it was a nightmare. Working with The NineHertz is cool. They’re professional and collaborative. I recommend them for any type of project.

Introduce your business and what you do there.

I am the director of a gaming startup.

What challenge were you trying to address with The NineHertz?

We wanted to develop a mobile application for our gaming application. We also needed a good team that specializes in blockchain development, so they could help us integrate non-fungible tokens (NFT) into our game.

What was the scope of their involvement?

We collaborated with The NineHertz to develop a mobile application, including an iOS and Android version, for our blockchain-based game. They focused on building both the app and the game, which is a complete multi-level game where users can earn NFTs and use them to buy in-game items. We requested some add-ons as well, and they didn’t overcharge us for that.

They also provide us with maintenance and marketing support, but we’re still assessing the requirements for the latter.

What is the team composition?

We work with 7–8 people from their team, including project managers, technical support managers, and sales personnel.

How did you come to work with The NineHertz?

I found them through a Google search.

How much have you invested in them?

We’ve spent around $100,000 so far.

What is the status of this engagement?

We started working with them in June 2021, and the engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re 100% satisfied with their work. They’ve been providing quality services, meeting our requirements, and performing up to expectations — they’re such a great team to work with.

How did The NineHertz perform from a project management standpoint?

They’re managing the project really well — they work in sprints and deliver accordingly. They have their own project management tool that we primarily use for communication, but we also coordinate through phone calls and WhatsApp at times.

What did you find most impressive about them?

Their ability to understand and meet our requirements has been truly impressive. Their knowledge of blockchain technology is also higher than most companies.

Are there any areas they could improve?

They have a really good team, but it’d be nice if they could finish the project in a shorter amount of time. We want to start marketing the app as soon as possible.

Do you have any advice for potential customers?

I definitely recommend working with them — they’ve delivered what we had in mind.

Introduce your business and what you do there.

I’m one of the two co-owners of a mobile gaming company.

What challenge were you trying to address with The NineHertz?

We needed their team to develop our 3D-friendly gaming application.

What was the scope of their involvement?

The NineHertz built our iOS- and Android-friendly gaming app from the ground up, incorporating our preferences in functionality and design. They relied on Laravel, PHP, and MySQL in building our database components and used JavaScript to develop the app’s web admin panel.

What is the team composition?

We worked with about five resources from The NineHertz and were mainly in contact with three of them.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

The project ran from November 2020–May 2021.

What evidence can you share that demonstrates the impact of the engagement?

The NineHertz built every component of the app according to our standards and timelines. In terms of their delivery rate, they never made a promise they couldn’t keep, which helped us meet all our target dates and implement necessary changes. Overall, their timeliness and capacity to generate accurate estimates were especially instrumental in our success.

How did The NineHertz perform from a project management standpoint?

We communicated via ActiveCampaign and Skype meetings. From a project management perspective, The NineHertz met our expectations with their prompt updates and thorough communication.

What did you find most impressive about them?

We’re most impressed with their outstanding turnaround times and insightful suggestions, which allowed us to refine our scope and product. The NineHertz was a superb team with in-depth knowledge and expertise and even more impressive customer service — I couldn’t say enough great things about them.

Are there any areas they could improve?

They were an offshore and overseas team, so we needed to make adjustments to accommodate our time zone differences.

Do you have any advice for potential customers?

Give clear requirements and welcome any scope changes that you encounter along the way.

Introduce your business and what you do there?

I’m a software developer for a UX design and development studio.

What challenge were you trying to address with The NineHertz?

We were looking to extend our team for mobile development projects for our clients.

What was the scope of their involvement?

We’ve collaborated with The NineHertz to develop and design various mobile applications, including an online help portal app. Most recently, we built a food delivery app with two sides, one for restaurants and one for customers. This app was built in React Native, and we used Laravel to build APIs for the server side of it.

Customers can browse the menu, place their orders, and see estimated delivery times. When the restaurant receives an order, they confirm it and proceed to prepare and deliver the food. Customers are notified when the order is on the way.

What is the team composition?

We work with a project manager who is our main point of contact, two mobile app developers, a backend developer, and a tester.

How did you come to work with The NineHertz?

We found The NineHertz online. We liked their flexibility, and we felt they would be a good fit for us.

How much have you invested with them?

We’ve spent $80,000.

What is the status of this engagement?

We began working together around March 2019, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The NineHertz works diligently to meet deadlines and produce quality and bug-free products. The food delivery app was launched two months ago, and it has already had 10,000 downloads.

They test twice before delivery, so we haven’t had any crashes. They also have excellent processes in place, from planning and gathering requirements to testing and delivering the products. We’re quite happy with the partnership overall.

How did The NineHertz perform from a project management standpoint?

We work well together, planning out project milestones and timelines. The NineHertz tends to finish ahead of schedule, and they respond well to feedback. We use ActiveCollab for project management, and we communicate via phone, WhatsApp, and email.

What did you find most impressive about them?

The NineHertz has a large pool of developers, so they can choose the right resources for each project.

Are there any areas they could improve?

We had some delays due to communication issues in the past, but they’ve been resolved by having a secondary project manager available whenever our main point of contact is unavailable.

Do you have any advice for potential customers?

Dive into the requirements and details of your project from the start to avoid changes and delays during the process.

Introduce your business and what you do there.

I’m the owner of the company. We’re developing a beauty app in the Dominican Republic.

What challenge were you trying to address with The NineHertz? 

They’re helping us develop an on-demand beauty app. Users can ask for a service and independent providers will provide it. We get a percentage of the cost of every appointment.

What was the scope of their involvement?

After agreeing to a budget and submitting a payment, The NineHertz had us meet with their team leader and programmers, who communicated how the process would work. We started with the design, and then they added all the functions of the app that I described. I also explained the general process of using the app from the user’s point of view. 

The most important feature is that the user can make an appointment, and that process sends a signal to all the nearby service providers, who then can accept or reject that appointment. After the appointment is accepted, if the service provider decides to cancel it, then that sends another signal and someone else will take over the job. This sequence makes for a simple, automatic process. 

Another important capability we’re working on is a payment gateway that will allow users to pay directly in the app. The solution is for iOS and Android. The NineHertz is working in React Native. We’re starting in the Dominican Republic, but if it goes well then we’ll expand country by country. 

What is the team composition?

I mostly talk to a project leader and a project manager, but there’s also a UI/UX designer, a programmer, a tester, and more. In total, we’ve interacted with 7–8 people. The NineHertz has a senior programmer that works on multiple projects and several junior programmers who focus on individual projects. They have a sizable team. If one of the junior resources assigned to our project has an issue, then they can ask the senior programmer for help. 

How did you come to work with The NineHertz? 

I looked for local development companies, but there weren’t many app development options in the Dominican Republic so I started looking online. I liked The NineHertz’s proposal, and they were clear about their rules and processes. Their sales team was very responsive as well. 

How much have you invested with them?

We’ve spent around $50,000 so far. 

What is the status of this engagement?

We’ve been working together since August 2020. The app is nearly complete, and then we move into six months of support from The NineHertz. 

What evidence can you share that demonstrates the impact of the engagement? 

The NineHertz has been good so far. Progress is coming a bit slower than we expected, but that happens with app development according to what I’ve read. Certain functions seem simple at the outset and then become more complicated. 

The NineHertz does their due diligence and follows through on what they say that they’ll deliver, whether it’s difficult or not. They are responsible. Their team has quickly resolved any issues we’ve had. 

How did The NineHertz perform from a project management standpoint?

They work through stages: design, development, and more. Certain aspects of the work could be improved, like being able to change the design after we closed the design phase. New ideas have come up throughout the project that I want to include, but I also don’t want to keep making changes forever. I’m not sure how to fix this, but there are some things I wish we did differently in the design stage and could go back and fix now. 

The NineHertz’s team uses a web-based project management tool where we can post documents and chat. Google Meet, Skype, and WhatsApp also help us communicate, along with email. 

What did you find most impressive about them?

This is the first time I’ve hired an app development company so I’m not sure what distinguishes The NineHertz from other options, but I enjoyed how they started the project. There was good clarity up front about how the work and relationship would go. 

Are there any areas they could improve?

I may do 80%–90% of the design at the beginning of the project and then move the final 10%–20% to the end of the project so we could incorporate changes and new ideas we had along the way. 

Do you have any advice for potential customers?

The more you know about app development and the features you want to develop — especially any local complexities you might encounter — the better. Trying to install a payment gateway in the Dominican Republic is not as easy as it is in the United States. Some providers aren’t accessible to local currencies, and that’s impacted us down the road. The more you study before the project, the more you’ll be able to help The NineHertz complete the project. 

Introduce your business and what you do there.

I’m the CEO and founder of a tech startup.

What challenge were you trying to address with The NineHertz?

I’m trying to establish a connection between tax professionals and tax clients based on the specialization, expertise, and experience of the tax experts and the clients’ preferences. Thus, I brought in The NineHertz to help me build our website and develop an integrated web and mobile application system per my requirements.

What was the scope of their involvement?

First, we had an initial conversation with The NineHertz where I told them what I wanted, how I needed the site to perform, and what I needed to get out of the tax experts and clients to define the basic architecture.

I received a quote on the project, and we proceeded to the design phase. We talked about how we wanted the website to look and what functions we needed in it during that phase. Then, we also defined how the mobile app for both Android and iOS was going to be.

The NineHertz team has been developing a consolidated system, linking the website and the app to the same database. I’m very specific with my requirements, and I pay attention to little details, so I’ve been submitting constant change requests to get the system to look like I need it. Their team is really good with all the updates.

What is the team composition?

I work with seven people from The NineHertz, including a team lead, three programmers, a designer, a project manager, and a support person.

How did you come to work with The NineHertz?

I wanted this project to be fun. I noticed that they were gaming developers, and they were good at both web and mobile app development, so I went with them.

Additionally, I was going to provide the design and the ideas, so I didn’t mind if they didn’t have prior experience with a finance app.

How much have you invested with them?

We’ve spent somewhere around the $50,000–$199.999 range.

What is the status of this engagement?

We started working together in October 2020, and our engagement is ongoing. We’ve pretty much finished the project, but there are still some changes that I need them to do before seeing this product in the market.

What evidence can you share that demonstrates the impact of the engagement? 

Initially, I just thought about the process, but The NineHertz carried out the idea further, and they’ve taken an extra step to build a really user-friendly system — I really like that about them.

How did The NineHertz perform from a project management standpoint?

They’ve done a pretty good job of carrying out what I wanted and needed to deliver. The team is really good with the project scope, and if I want something done that we didn’t talk about initially, they’re very reasonable about it and ask for further details.

The NineHertz is based in India, so we have different schedules. I communicate with the team lead via WeChat, and this person coordinates the project with the team and makes communication happen.

What did you find most impressive about them?

This is my first time working with a software development company, so I don’t have a point of comparison. However, I feel pretty confident that The NineHertz has delivered a pretty good job.

Are there any areas they could improve?

The constructive feedback depends on the customer. For example, I’m very particular with small details. If I see the project as a whole, 80% has been done really well, but 20% has small details and changes that I need them to work on. This isn’t a bad part of their work, but it is more about my specific preferences.

Do you have any advice for potential customers?

You can bring out the ideas, and The NineHertz will help you. They’re really knowledgeable about the systems’ user interactions, so they’ll take your idea and express it in a functional system — that’s their strength.

Be aware that their fundamental expertise is around gaming development, and make sure that their team completely understands what you want, so you can go from there.

Introduce your business and what you do there.

I’m the co-founder of a social media app for pets.

What challenge were you trying to address with The NineHertz?

We needed help with app and web development.

What was the scope of their involvement?

First, we started with a basic overview of how we wanted the app to work in a PowerPoint slide deck. Then, The NineHertz designed the app. They integrated components such as snaps, feeds, profiles, and a messaging service.

They also created our website from scratch. Our original package just had a landing page, and we paid extra to have a couple more pages. Currently, they’re working on the final milestone.

What is the team composition?

We work with Vinit (Business Analyst), Shubham (Business Development Executive), Anik (Digital Marketing Executive), and one designer.  

How did you come to work with The NineHertz?

I found them on Clutch. I also brought my idea to a couple of their competitors, and we got an estimate from each one. The NineHertz offered the cheapest quote.

How much have you invested with them?

We’ve spent just under $50,000.

What is the status of this engagement?

We started working together in August 2020, and we’re working on the last milestone now. We’re hoping to wrap up at the end of June 2021.

What evidence can you share that demonstrates the impact of the engagement? 

When we agreed on the project, a lot of things were missing from the description. There were a lot of little things that weren’t scoped out. There were also a lot of things they did for us for free and a lot that we had to pay extra to do. I cut them a lot of slack because of the recent COVID-19 situation in India. Overall, they’re very professional and they meet all of my goals.

How did The NineHertz perform from a project management standpoint?

They’re good at managing the project.

What did you find most impressive about them?

Their ability to work long hours until the customer is satisfied stands out.

Are there any areas they could improve?

They could set out specific deadlines and try to meet them as best as possible. We don’t really have any deadlines at the moment.

Do you have any advice for potential customers?

My advice is to think about every single function you need in your app. For example, if you want someone to be able to post on the app, you need to think about integrating the ability to delete a post.