Nighthouse LLC

Please describe your company and your position there.

I am the founder and CEO of Ugly Nood company which owns a gluten free fresh pasta food truck called Ugly Noodle and also run a non profit focused on growing allergen free food for Chicago food desert neighborhoods.

For what projects/services did your company hire Nighthouse LLC, and what were your goals?

Our company was started in 2020 and we needed an e-commerce platform and website built. Our goals were a fully functional online store, blog, recipe sharing page, membership functionality, and online ordering for our food truck. We also built in a donation portal for our non profit activities.

How did you select this vendor and what were the deciding factors?

I’ve worked in the past with Tyler, the co-founder, and love his unique mix of artistic and technical abilities. He is able to take an idea and make it come to life, usually better than I even hoped for!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting to discuss a scope of all the site pages. I provided some mock ups of general art direction, the branding guide and all the content for each page. Tyler built a few pages to start and we had several follow up calls to review functionalities, the aesthetic and overall UI of the site. Tyler delivered each stage of the project on time and went above and beyond my expectations of UI. We used elementor, woo-commerce and Adobe Creative Suite to build our website.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Tyler on this project, he is the co-founder and a web developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website is not live yet because we are still ramping up to our food truck launch. We show the site regularly at investor meetings and other collaborations and we get tons of positive feedback about how professional and cool the UX/UI is for our site. We can’t wait to have them make it live!

Describe their project management style, including communication tools and timeliness.

Very easy to schedule follow ups and almost always pick up the phone right away. I enjoy their laid back approach to a complex project while still delivering amazing work on time. They did not disappoint!

What did you find most impressive or unique about this company?

They made us feel like there were no “dumb” questions which made the entire process so easy. They have the very rare combination of technical skills and artistic ability, when you describe what you want they will deliver something beyond your expectations!

Are there any areas for improvement or something they could have done differently?

They made this project very easy. I wouldn’t be able to point to any challenges experienced throughout the process.

Please describe your company and your position there.

I'm the CTO of the industry's leading tour management software platform.

For what projects/services did your company hire Nighthouse LLC?

We've always been a DIY house when it comes to design, and have noticed that as our projects are expanding, so is the diversity of our look and feel - which is not a good thing. I know the people behind Nighthouse and know their level of quality and thoughtfulness to their work, so hiring them was really a no-brainer.

How did you select this vendor?

After giving them an initial review with a basic design request, my operations team was blown away by the quality and creativity on display in only a week's time. Nighthouse delivers above and beyond the asking quality and is absolutely transparent in expectations and communication.

Describe the project in detail and walk through the stages of the project.

As our services expand to new client applications, we've hired Nighthouse on to be our in-house designers. Starting with a venue manager web application, we're setting them loose on creating the standard of excellence for our company's user experience.

How many resources from the vendor's team worked with you, and what were their positions?

Mikey Russel and Tyler Wynn were my go to contacts for everything in the project.

Can you share any outcomes from the project that demonstrate progress or success?

Creation of a design standard, an eye for responsive designs, and the completeness of the deliverable were all hallmarks of the work highlighted by Nighthouse.

How effective was the workflow between your team and theirs?

100%. Complete transparency, a great ability to understand the scope of the work, and a willingness to walk through the details answering any questions we've had.

What did you find most impressive or unique about this company?

The quality of their work is impressive.

Are there any areas for improvement or something they could have done differently?

Some of the designs looked strange depending on several different hardware devices, but they were willing to correct for that.