What was the scope of their involvement?
Initially, Newfire Partners worked with us to design and develop a new website. They provided a graphic designer to help with the site’s frontend design. After multiple rounds of iteration, we were able to establish a brand identity. Their use of innovative design elements enabled us to expand the portfolio of information included on the site. Once that stage of the project concluded, their development team created the site using WordPress.
The site’s current build hosts technology that enables our service providers. It’s our job to send text messages, make live outbound calls, and use other channels to communicate with patients on behalf of our clients. Our technology platform supports the delivery of communications, as well as the segmentation of those communications, to the right user based on our process.
After that project’s success, we requested that two of their engineers join our team for a limited engagement. Those resources provide support services as we continue to polish our technology platform. We’ve contracted them to augment our team for one year.
What is the team composition?
The core development process involved a project manager, a developer, and a graphic designer. Two engineers handle the subsequent development and support work. I’ve also spoken with their CEO and a senior advisor.
How did you come to work with Newfire Partners?
Once we decided to look for a vendor, we discussed potential options with our network of investors, board members, and fellow entrepreneurs. One of our investors soon highlighted Newfire Partners as a well-established and reputable firm. I met with their CEO several times, and our business partnership evolved from there.
What is the status of this engagement?
Most of their work for us took place from March 2017–September 2018. The support services are ongoing.