What evidence can you share that demonstrates the impact of the engagement?
They successfully provided a design team that helped us execute the redesign of a big-name client and reduce bounce rates for their e-commerce platform. Without Neuron, we wouldn’t have been able to complete the work. They have a relentless focus on really understanding the end user and developing appropriate solutions to meet their needs. Their architectural guide has also really sold our clients on working with a contractor because it’s so thorough and delivered up front. They know exactly what they’re getting.
We’ve also benefited from their people skills. They’re personable and deliver critical information to clients or prospective clients in a comprehensible, which has helped us win several deals. Working with them has also changed our sales process because they have such deep expertise that we can trust them to join on those calls with us.
How did Neuron perform from a project management standpoint?
They offer plenty of availability and are flexible in scheduling their team according to our needs. I’ve been impressed with how well they communicate, both with us and with our clients. They hold daily standups and have a solid project management infrastructure in place. They’re very proactive about letting us know what they need, when they need it, and how a project is progressing. We use tools like Slack and Google Drive, as well as traditional meetings, in order to keep projects organized. They even do intake questions with our clients, which has been extremely helpful.
What did you find most impressive about them?
Their whole team’s previous work experience gives them an edge. There are former architects, as well as fashion and industrial designers, so they can build incredible online/offline experiences. Other UX companies don’t have this same scope of vision or diverse expertise. I know I can bring this team into a situation where an owner’s working in a new building and let them come up with both the physical and technological plans we need. They excel at thinking interactively and developing rich retail experiences.
Are there any areas they could improve?
They need to add electronic signature functionality to a lot of their documents. I’d like to have it on things like proposals, scopes of work, and invoices.
Do you have any advice for potential customers?
I don’t have much to add. Work with them if you have the opportunity.